Fergus Software


 

Fergus is a cloud-based field service and job management solution designed for small and midsize businesses. It offers scheduling, contact management, job cards, timesheets and purchase order management functionalities within a suite. The product caters to businesses in plumbing, electrical contracting and HVAC. Android and iOS apps available.

Fergus features job management, which allows users to create requests and price quotes based on customer requirements. Users can also add location to the jobs that field workers can access using the mobile app.

Fergus features a status board, which provides users a real-time summary of field service activities, such as in-progress tasks, pending tasks, pricing, scheduling, costing and payments.

Fergus offers subscription pricing and is available in three different plans based on the number of features offered. The vendor offers email, in-app chat and phone support to customers.

 

Fergus - Dashboard
 
  • Fergus - Dashboard
    Dashboard
  • Fergus - Mobile app e-signatures
    Mobile app e-signatures
  • Fergus - Mobile app events
    Mobile app events
  • Fergus - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

110 Reviews of Fergus

 

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Software Advice Reviews (3)
More Reviews (107)

Showing 1-3 of 3

Cameron from Allied Trade plumbing and heating
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Life changing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best job management software I have seen

Pros

Import invoices and allocate to jobs a and send to accounting software worth the money alone.
Price lists imported

Cons

No uk suppliers offer an API gateway
No uk gas certificates built in
No phone support available
Only video training

Review Source
 
 

Tarik from Morostar
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Excellent user interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its free for one user, and reasonably priced as your team grows. The customer support is responsive, and the features are more than you can ask for at no cost.

Cons

As with many field service apps, there are limitations (they vary depending on the business that you are in), but you get just enough to become organized and well documented.

Review Source
 
 

Brent from Capital Builders Limited
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy to use Trade Management programme suitable for Building companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its great. Including the financial sectikn that shows if you made a profit on each job

Pros

Easy to use. Great financial tracking.
Great phone app for staff but can be used on a tablet or dedktop.

Cons

As this was designed for plumbers doing lots of small jobs it could be improved for construction where you may have on one job with many variations for a year

Review Source
 
 
 
Showing 1-20 of 107

Casey from King Cooling & Heat Pumps Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Excellent job and invoice manegement system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall very usefull for job management

Pros

The dashboard. The ability to see how many jobs are we are committed to, what stages these jobs are at, what needs invocing, whats been invoiced and whats overdue. excellent to know whats going on in one glimpse.

Cons

no map function. would be great see where our site address that are loaded into Fergus on one map this could increase efficiency of our servicing and we can service more clients in the same area. Also would be good to have a report that pulls a list of all archived jobs.

Review Source: Capterra
 

Jonathan from Hutchison Plumbing Gasfitting & Drainlaying Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Fergus save the day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wonderfully encouraging

Pros

I’ll keep it simple and straight to the point.
If you don’t use Fergus then you are missing out big time.
I’m nearly at the end of my fourth year in business with a busy little maintenance Plumbing business. Being a newbie I’ve made lots of mistakes that have cost me a small fortune. Not having Fergus to date is the biggest one.
It makes your operation , what ever it may be , run smoothly and have structure. It’s easy to pick up , with a brief training session the crew and office are off and away . I’m on the tools so I see it from both sides . Admin had a fair amount it of set up but once all the computers and programmes got talking to each other and Fegus was live we haven’t looked back because to do so is mind blowingly surprising. How the hell did the office girl stay sane.
If you are in two minds, just do it. You won’t regret it, you will cringe when you look back but in saying ,you’ll never look back

Cons

It’s hard at first when you get to end of job and have to make up a gear list when used to racing off to next emergency.but that’s a good thing , right

Review Source: Capterra
 


November 2018

November 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Finally seeing profits, allows you to see margins before approving invoices

Pros

How easy it was to use even for someone with little computer experience

Cons

Nothing.
Everything that Fergus software offers has improved the efficiency of running our business.

Review Source: Capterra
 

Dave from Douglas Electrical Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Trade software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome on the go software for keeping track of materials and expenses on multiple jobs. Being able to invoice quickly and change any margins in the field. This increases cash flow and reduces time waiting for invoices to be paid!

Pros

Easy of use. Multi platform. Invoicing in the field!

Cons

Reconciling paid invoices manually. Add on costs on top of the professional plan

Review Source: Capterra
 

Samuel from Avery Dennison
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great for field services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a great tool to grow your business. I am able to track my workers on the field at any time. I am able to save a lot of time processing paperwork.

Cons

You are not able to edit/ add to a published quote.

Review Source: Capterra
 

Pete from XPT Plumbing & Drainage
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Fergus review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have captured all our jobs in progress which is why I opted for Fergus but I think the system itself could be simpler to operate, far to may steps to get to the invoicing stage which means far too many ways to make an error.
Example, there are 4 different places a job description can be entered, and if you want to change that, you have to change all 4 individually, plus change it invoicing.

Pros

Captures all jobs in progress all staffs time and materials, the importing of invoices is great.

Cons

Doesn't not do credits, sometimes we are required to give credits for labour and or materials, not only do we need to go back in time and see these credits to fresh our memory on what we did and why we did it, our customer's want t see a credit in an invoice format, only way to do a credit is in MYOB and because Fergus makes changes to that software, the format in which is prints is disgusting and I cant issue those to our customers, not very professional at all

Review Source: Capterra
 

Craig from Plumb Plumbing and Drainage Ltd
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Plumbing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Able to compare merchants prices against each other

Cons

It would be great if there was a material page I could go to instantly with the prices available

Review Source: Capterra
 

Ashley from AJD ELECTRICAL LTD
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Electrician job management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Brilliant allowed me to spend more time with my family rather than hours spent in the office

Pros

How it consolidates all invoices from wholesalers and labour to invoice making it extremely efficient for me

Cons

Not being able to add labour time to a job that has been quoted without being accepted

Review Source: Capterra
 

tom from Fitzjames Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

builders review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the ease for my employees to use with time sheets and seeing what jobs they are allocated too. invoicing structure to jobs makes life easy.

Cons

I have a lot of builders using fergus to run there businesses, and all really enjoy it. the one thing we would all really like to have on fergus is Gantt chart system for us to run our jobs in. doesnt have to be to technical to start with but it would really benefit us in programming our jobs and passing onto clients. Id love you guys to have one as i currently have to pay for it through another company and it gets rather annoying and confusing.

Review Source: Capterra
 

Rachelle from Acrobat Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Satisfaction with Fergus software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a bookkeeper and have started 2 clients with the program in different industries to help them set up their job management procedures.

Pros

Visual ease of job management made up of columns, and colours to cover everyone's visual aids. Easy to use with pop up bubbles explaining the feature and what's required as you go.

Cons

Not compatible with all accounting programs

Review Source: Capterra
 

Samantha from Tilyard Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Stone ages to Fergus

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We have been using Fergus pretty much since it started. Previous to Fergus everything was hand written, including time sheets, client details, scheduling and notes for jobs were written in a diary and on a huge whiteboard, monthly invoicing was done with stacks and stacks of paper and was a huge job every month. Back costing was something that didn't happen due to the time it took. The change to Fergus has meant invoices, time sheets and notes are very easily loaded onto jobs and all in the right, easy to find place for anyone who has access. Invoicing can happen with a couple of clicks and back costing or financial reports and all done for you. It has made it so easy to keep an eye on the numbers in our business at any time. Its also easy to run wherever you are, we have been over seas and managed the business without being in the office. We would never look back and have gained so much from Fergus, the customer support is fantastic. We would happily recommend this software to anyone.

Pros

CSV uploads for invoices saves so much time from having to manually enter every. single. piece of gear! Having everything on a job number to easily find. Times, materials and anything to do with a particular job is in one place. Being able to Pin notes on jobs for any updates or special information. As long as everything is put on the job number nothing is forgotten. Ability to have a different client and site contact and address. Ease of finding client details.

Cons

We find the health and safety a bit clunky to use - but haven't looked into it really well as our main health and safety is done through someone else... Would be great if PS3s and As Builts could be done using Fergus. We need these for almost every job and we have to do them and upload as files on the job. The gas certs are awesome though. Also, we pay time and a half after certain amount of hours are worked, so would be great to have the possibility for fergus to pick up this cost after certain hours are worked or any work logged for a Saturday as this is a manual cost I need to take into account when back costing.

Review Source: Capterra
 

Ross from Positive Electrical & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fergus Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the job management

Pros

The Calendar, ease to do and invoice and love how easy to import invoices, photos,plans

Cons

The Cost has gone up since I started using it. Certificates should be free

Review Source: Capterra
 

glen from Mana plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of job booking and scheduling, staff can see and know where to look

Pros

intuitive nature of this system ease of use

Cons

nothing seems to fit our model and work in well

Review Source: Capterra
 

Amelia from TKR Electrical
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Fergus review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy to use Great Dashboard/overview setup always know exactly were every job is at
really looking forward to using this software as my business expands

Cons

very hard to delete or void a mistake (new business so still learning)

Review Source: Capterra
 

Sean from The Stirling Plumber
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Love it

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love the way clients can accept or decline quotes and I am notified immediately. Customer invoice report is also great to keep on top of invoices due etc.

Cons

Does not interact with Reece Australia yet. I think Reece New Zealand does interact with Fergus.

Review Source: Capterra
 

Darrell from Granite Electrical Ltd
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Its that Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fergus has been a great program for us as we are not a huge company and it manages all our client info and jobs that we have, It simple, it run perfect with Zero.

Pros

That it is simple to use and work through my jobs i have running and that it cuts my paper work with invoicing at the end of the day,

Cons

The way it processes the voiding job/invoice/estimate/quote process,

Review Source: Capterra
 

Benjamin from All Plumbed In
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fergus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The formats, linking with my supplier and Xero.

Cons

I do not have any cons about the product

Review Source: Capterra
 

Jonathan from New Zealand Master Plumbers Gasfitters & Drainlayers Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fergus, why wouldn't you?

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Fergus software is easy to use and integrates exceptionally well with Xero accounting software. It doesn't matter where I am in the world I can have immediate access, and with one look can see from start to finish how my business is progressing to ensure great cash flow.

Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients. An exceptionally good tool.

Cons

whats not to like? how many companies can you call up and if its practical, and helpful to all users, will alter their software to suit

Review Source: Capterra
 

Grant from Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Think Water

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Capturing the time element of our business has been the best thing for us as it is so easy to use this function.

Pros

How easy it is to use and the versatility of the hard ware we can use it on

Cons

That it doesn't adjust our stock numbers

Review Source: Capterra
 

Andrew from A&B Electrical Solutions
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Fergus

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The best part about Fergus is having everything related to a job in the one app, which can be accessed from your office computer as well as any other smart device you have it installed on.

Pros

It has everything I need to use on a daily basis and allows me access to all my site notes, photos, and day sheets remotely so I can always access what I need to know about any job quickly. This program allows quotes/estimates, invoicing, supplier documents, day sheets and employee trackers all in the one program.
Fergus sends all sales and purchase data entered directly to some accounting software. Easy importing of supplier documents.

Cons

I have found the GPS to be a little slow to load. Also the fact invoices can't be easily edited after approved can be a little frustrating.

Review Source: Capterra