FieldAware Software


 

FieldAware is a field management solution developed to manage every facet of the service delivery process. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, streamlining the entire process while increasing productivity and customer satisfaction.

As a SaaS solution, FieldAware can be accessed from anywhere, at any time. It is suited for multiple industry verticals including HVAC, electrical, plumbing, pest control, property management and more.

With FieldAware, owners can view invoice totals in real-time, as well as service costs versus revenue. Service managers have the ability to see all active jobs at a glance while also monitoring the staff productivity in the office and in the field.

Schedulers and dispatchers can view staff and job status in real-time using FieldAware's functionality to distribute work orders electronically and drag-and-drop tasks into the schedule.

Using their smartphones, field workers can instantly access job assignments with related tasks and required parts, as well as GPS mapping to each job.

Finally, the accounts manager can import finished jobs directly into the company accounting solution, validate time sheets electronically and easily and quickly invoice customers.

 

FieldAware - Complete asset management
 
  • FieldAware - Complete asset management
    Complete asset management
  • FieldAware - Dispatch multiple crew members
    Dispatch multiple crew members
  • FieldAware - Task checklists
    Task checklists
  • FieldAware - Customer and location information
    Customer and location information
  • FieldAware - Scheduler gantt chart
    Scheduler gantt chart
  • FieldAware - Automated form capture
    Automated form capture
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

46 Reviews of FieldAware

 

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Software Advice Reviews (15)
More Reviews (31)

Showing 1-15 of 15

Chris from Intech Fire and Security
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

The sales department do their job very well but in reality the product cannot do what they claim, customer service is dictated by when your bill is paid and if you say you wont pay because of faults you are threatened with legal action

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software could be great if managed correctly but their back office team have no care about customer service.
Please either avoid or ask all of your questions multiple times and get everything in writing.
what help we have received too a long time and a lot of complaining to get, once we received it we spoke to just one person that knew what they were doing,

Pros

The software WHEN it works is good, adding photos into job sheets is easy and creating job sheets on the fly is good

Cons

I cant say this enough, their customer service is catastrophic, it is all based around money and not customer satisfaction, we had three weeks where the app wasn't working correctly and kept loosing data, we didn't get an apology or any financial reduction, when we refused to pay until we were up and running i was told that in their terms and conditions it states you have to make payment regardless of system issues, down time or complaints.
You will go through periods of time where the app crashes a lot.
It doesn't integrate into sage like the sales team stated.
The sales team sold us the perfect package, i believe they now don't exist as a department because of the issues with miss selling.
It is very expensive for the service provided.
if you request for your data to move to another company...GOOD LUCK

Review Source
 
 

Shelley from Hydramet
Specialty: Industrial Equipment
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

until recent we've had no support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

unfortunately it doesn't help us do what we would like to do with the report side

Pros

Concept is good ease of access, app appears user friendly for the technicians. requires big changes

Cons

• Reports are not very readable
• Appear too condensed
• Hard to decipher headings from reports.
• The name of the Task needs to perhaps be a different font to the description
Logo appearing Blurry
The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don’t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don’t look professional with different fonts now.

Review Source
 
 

Heather from Allied Glass
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Bringing it all together!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Excellent organization of jobs, scheduling, invoicing, reporting. We don't need to look anywhere else for all the information and services we require to run our business with efficiency and productivity. Easy to use, great tech support and always improving with updates and new features. This software has closed all the gaps and brought techs in the field and office staff together on the same page. I highly recommend FieldAware.

 
 

Sean from Blacks Chimney and Fireplace
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

LISTEN TO THESE REVIEWS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Starts off strong with sales and customer service. Once you actually get past the learning the complicated method to using the program and actually find out all the glitches, they no longer want to respond. Typical response you start getting is "unable to duplicate". My review is almost EXACTLY like all the other ones. Add a user? price goes up. (understandable) delete a user? price doesn't go down. Didn't realize that's what the contract meant? no problem, you can just keep paying for it because it auto renews.

Advice to Others

DO NOT PURCHASE. Could not advise against it strong enough. There are many better programs for less money.

 
 

Anna from Dog Pros
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Anna from Dog Pros

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people.

Pros

Nothing.

Cons

Terrible customer service. Once you sign the contract, they don't care about you anymore.

Advice to Others

Do not use this product if you own a small business. They do not care about you.

 
 

James from Powerhouse Paving
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

promises promises - undelivered

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They were able to present what appeared to be a fully functional and stable application. When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver. Pointing to the statement of work every time they denied their responsibilities, make sure your statement of work with them is a recreation of everything you need in the most minute and obvious detail or you will go for a similar very expensive ride.

Cons

They were unable to execute a working product to meet the agreements we had

Advice to Others

Move on.

 
 

Joyce from FieldAware
Specialty: Information Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Innovative and easy-to-use mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our technicians love this product and it saves the office time.

Pros

Native app that works without internet or cellular connections

 
 

BILL from Ike's Air and Heat
Specialty: Construction

July 2016

July 2016

Meh...I have moved on to another vendor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.

Likes Least

If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software. That's why I left.

Recommendations

Do your homework and visit multiple vendors. And ask them to break down the claims on their advertising. Make sure that product does what they claim

 
 

Thomas from Comfort Control
Specialty: HVAC

July 2016

July 2016

Very Basic and not for me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.

Likes Least

Reporting is very limited, Customer service is quite bad.

Recommendations

Look at other software before purchasing this one.

 
 

Craig from Elite
Specialty: Other services

June 2016

June 2016

Used to be amazing ... now there are more problems every release

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are an all in one solution for small to medium service industry businesses.

Likes Least

Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them.

Recommendations

Make sure that you evaluate if the company running the software is a startup. I have used 2 of these types of software now, both were new when I began with them. Both of them either sold, or partnered with a different company once they began to grow; for money of course. And it became very clear that they were there to just make money at that point, because they both stopped having any kind of quality service, and even though the software looked "shinny-er" , it performed very poorly.

 
 

Steve from Reynolds Machinery
Specialty: Manufacturing

March 2015

March 2015

Fieldaware is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We've been a happy Fieldaware user since 2012. It's easy to use, especially for the remote users, and adaptation for our technicians was a snap. Fieldaware is virtually "bugless" and new releases are filled with enhancements. The best software feature is the tight link between customers and assets (serialized machines in our case). Fieldaware as a company has some of the best tech support and documentation I've ever experienced.

Likes Least

Fieldaware's reporting features are limited but I'm told a new report writer is coming soon. Also, they consider timekeeping for a "crew" (only one crew member can log time for all members) as a benefit, but we feel it's restrictive and cumbersome.

Recommendations

I highly recommend a cloud based system to eliminate software updates on multiple devices. Asset serial number tracking and history is a must and so is a calendar view tech's status and scheduled jobs. I also recommend signature capture on the remote devices.

 
 

Daniel from Coffee and Tea Solutions
Specialty: Commercial Equipment

November 2014

November 2014

One of the game changers in my business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the professionalism offered by every individual in FieldAware, be it the sales person, the on-board rep that works with you personally until everything is set just right, and last but not least, the tech support team is what I like best from FieldAware.

Likes Least

Nothing. They have worked with me every step of the way until I reach my goal. Be it a problem that needs to be fixed or a feature request.

Recommendations

Every business has a slightly different way of doing things and my recommendation is to keep your mind open to new ideas. FieldAware at first may not do the things your way (don't get me wrong, FieldAware is very customizable), but what I have learned during the years that I have been using FieldAware is that the system is set up to work in the most efficient way. Try to incorporate some of FieldAware ways into your business and trust me, you will be better off.

 
 

Tammy from Southern Comfort A/C and Heating, Inc.
Specialty: HVAC

October 2014

October 2014

It works well

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the accessibility of it and the Customer Support staff. The software is in constant upgrade, which can cause issues to arise, but the Customer Support team is phenomenal. They address any issues that come up quickly and efficiently, even the ones I cause myself.

Likes Least

I would like it better if the layout format of the quotes, jobs, and invoices could be customized to a greater degree so that I could determine the text that is permanently on every form.

Recommendations

I looked at several options for scheduling software, from purchasing software that would be server-based to other cloud versions, and I felt this one had the best options. I didn't have to pay an exorbitant amount to purchase it, a separate amount for tech support, and or a separate amount for every update. I pay a monthly fee that includes all aspects of the software and the services of the provider.

 
 

Richard from JVS Garage Door
Specialty: Maintenance / Field Service

July 2014

July 2014

Product was completely misleading

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nothing.

Likes Least

The program did not work with our company. It did not do what they claimed it did. It doesn't integrate with QuickBooks. It's not user-friendly.

Recommendations

Look elsewhere. There are other programs out there that are way better. Just look around and price things out. Try and get a free trial of something.

 
 

Jason from Cross Group

November 2011

November 2011

Ease-of-use

Functionality

Product Quality

Customer Support

Cross Technical Solutions is a specialist refrigeration and air conditioning contractor to the pharmaceutical sector. We have 7 engineers in the field who divide their time between preventative maintenance and reactive service calls. We wanted a field service automation system that was proven in the field, would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without having to wait for FieldAware development to make any change we might require.

FieldAware ticked all the boxes. We had a trial basis with the system for 2 weeks before we decided to proceed. FieldAware assisted us with inputting all our data into the system, and with online training we were up and fully functioning within a week. The system has been everything we hoped it would be. It has allowed us to make informed decisions around our service business. I would have absolutely no hesitation in recommending FieldAware to another service company.

 
 
 
Showing 1-20 of 31

John from Home Decor GB
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Field Aware

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It has provided the framework to plan our activities from local to national in a scalable fashion.

The ease of data capture from the end user (installer in the field) means that trend analysis provided by the system has helped us cut waste & malpractice from the business saving costs.

Strongly recommend for any business wanting to modernise their processes!

Cons

The road-map process for new feature requests can be vague at times. However, I appreciate that there needs to be a business case and relevance for other business users.

Review Source: Capterra
 


November 2018

November 2018

Great after recent improvements

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!

Pros

I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.

Cons

Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!

Review Source: Capterra
 

Joseph from Advanced Refrigeration HVAC Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Fieldaware Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.

Pros

Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable.

Cons

Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive.

Review Source: Capterra
 


May 2018

May 2018

Not For Everyone - But They'll Swear It Is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We did not benefit from it.

Pros

I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.

Cons

Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.

Review Source: Capterra
 


May 2018

May 2018

Fieldaware has nearly killed my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Theoretically, Fieldaware would save time, and money, if it is working properly.
When it is functioning properly, Fieldaware is easily searchable; real time; shareable; and great for dispatching a medium to large crew.

Cons

Constant issues, sometimes taking weeks to have resolved. For instance, last month many of our jobs were vanishing without a trace. This month only the lead technician can 'see' the job. Any other crew members must be notified by other means that they have a posting.
We have had the equivalent of one staff member designated solely to overcoming Fieldaware issues.

Review Source: GetApp
 

Hope from Diamond Asphalt

April 2018

April 2018

A field service software with a a large capacity for customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great looking User Interface. An extensive capability for options to customize. Overall a highly adaptable scheduling software.

Cons

We had some issues with the field crew syncing correctly. At times the program would glitch and close out. Would like to have seen a bit better of a layout on the main dashboard for viewing jobs in the que.

Review Source: Capterra
 

Chris from Etron Solutions

March 2018

March 2018

They are an all in one solution for small to medium service industry businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They are an all in one solution for small to medium service industry businesses.

Pros

Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.

Cons

This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.

Review Source: Capterra
 

Diane from small business

February 2018

February 2018

There could be some changes they need to make as other software is easier to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a good Scheduling program. - easy to use in the mobile app. Gives us the ability to access all documents

Cons

I think they are charging too much for multiple users . I don't like that you can't delete things after they are created by mistake. Customer service is not consistent on there advise. Setting up the software to track key customer information is difficult, and report design is very limited.

Review Source: Capterra
 

Chris from Aegis Energy Services

December 2017

December 2017

Smooth Scheduling with excellent features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smooth scheduling
Up to the minute information
Happy Technicians with efficient days

Pros

Before working with Field Aware my company suffered from numerous scheduling issues as well as a huge issue with our technicians ability to communicate with home base effectively. With Field Aware we not get up to the minute information through syncing as well as the ability to create effective schedules for our team and maximize their work days

Cons

The ability to customize is extremely limited. My company loves to put our own spin on software and unfortunately Field Aware does not allow us much control. While this is a negative the amount of features that exist in the base version is more than enough to meet our needs

Review Source: Capterra
 

Amy from K & E Flatwork

July 2017

July 2017

Need to have access to delete customer and other things.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once set up it is easy to use. Easy to enter my jobs I need to. Easy finding the jobs after I enter them.

Cons

We need to be able to delete customers and delete other functions. Either that or have an archive section for them.

Review Source: Capterra
 

Chris from Aegis Energy Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Technician feedback immediately in your hands

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Faster feedback in the digital age

Pros

Field Aware allows for our technicians to quickly relay their feedback to the home office. With the ability to quickly read and reply to their comments the overall efficiency of our service office is greatly improved

Cons

At times it can be unreliable. It also requires a high level of user intelligence. With proper training though these hurdles can be overcome

Review Source: Capterra
 

Ben from 1 Hour Drain
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This software has allowed our company to automate all of our process with ease

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its very easy to use both in the office and the field. Training time is very low for my techs. Not too many bugs. The mobile app is super easy to navigate and use

Cons

The mobile web software is not 100% workable in all browsers. This is the only area that needs work. If I am away from my laptop and trying to schedule work for my techs after hours it is not easy for me to use my phone or ipad

Review Source: Capterra
 

Keith from K&E Flatwork
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

customer service and customization!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately.

FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company.

Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts.

Recommended!

Pros

Customizable. Stable. Great customer service.

Cons

I'd like more options to control reports and filters.

Review Source: Capterra
 

Brian from 5-Star Refrigeration and Air Conditioning
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Field tech perspective. Limited functionality very quirky.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

When we first implemented this program we discovered very quickly how limited this program is. Poor integration options. Not modeled to improve field performance in ways you might expect from typical service management software. Mostly just a fancy way to dispatch calls. You can only see 10 previous calls in the history. Syncing is disasterous and cumbersome. It takes a long time between functions to sync which can frustrate a busy facilities manager or store owner trying to get back to work. No internal integration. Information entered into one section of the system does not populate to other parts of the system where it would be helpful. This software is very frustrating to both field and office personnel. From a service tech perspective this program is a hinderance to customer response times and satisfaction.

Pros

It can be deleted.

Cons

It is nothing like presented.

Advice to Others

Encourage all medium/large scale service organizations to consider all options and make sure you are getting what you want out of the program.

Review Source: Capterra
 

Ben from Beta Solutions Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Has this company closed down? No answer from Tech Support, Sales or Accounts....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either.

Pros

.

Cons

.

Advice to Others

.

Review Source: Capterra
 

Ben from Beta Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

What has happened????? It all started so well, now everything has stopped?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we first implemented the system all was well. We had a couple of issues but their support team were great. After 3 months we integrated the system with 3Plenish (at the recommendation of FieldAware) to manage the inventory quantities and locations..... BIG MISTAKE. Since then the support from FieldAware has virtually disappeared and 3Plenish have been close to useless.

Pros

Simple starter system; great for those who have not used I.T. systems before on a daily basis. The mobile app is a doddle for the engineers.

Cons

No ability to manage stock quantities; hence the 3Plenish integration.

Advice to Others

Do your homework and shop around. Get live demos from at least 3 or 4 different companies (whether you chose FieldAware or not) because there are a lot of companies out there offering similar systems and I'm sure that there are better options.

Review Source: Capterra
 

james from residential management

April 2016

April 2016

Cannot Reccomend

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is clunky, poorly though out software. Up until very recently, when scheduling work orders for multiple techs, only the tech assigned as "Job Lead" could see that the job was assigned to them on their mobile device. This means that the other technicians assigned to work on the same job cannot see that they have been assigned this work and, as a result, need to call into dispatch to see where they are supposed to work that day. Isn't the point of having this software to eliminate paper work orders and phone calls?

Field Aware does not offer a lot of the features it's competitors are offering. Additionally, it is far more expensive then the competition.

The good news is that FA realized that it was absolutely ridiculous for technicians not see a job they were assigned to and came up with an update that, again, was poorly thought out and hastily put together. The bad news is that the update is HORRIBLY buggy and has actually rendered the program useless. Work orders that are assigned to our field technicians by our central dispatcher appear... some of the time? We are experiencing an issue where (for example) if 4 jobs are dispatched to a tech, only 2 are received by his device and the other 2 simply will not populate. This has resulted in fragmenting our operations and requiring LOT more time placing phone calls to individual techs telling them what jobs to work on. Field Aware was weak to begin with but is not unreliable and useless.

DO NOT USE THIS SOFTWARE. We are currently looking for a replacement.

Review Source: Capterra
 

Tracy from Cathedral Plumbing

November 2015

November 2015

I would NOT recommend this product or give it ANY stars!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We paid for this system and unlimited support to have it implemented. A year later the system is not implemented and we received minimal support to get it implemented. A product we could test was not even delivered. All we received was empty promises.

Review Source: Capterra
 

M from Commercial Maintenance Group, Inc.

September 2015

September 2015

We installed/Implemented FieldAware found all kinds of issues and limitations

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

You have to delete and reinstall the app on tablet or phone all the time.
There is no way to inactive or delete items...forever stuck in the item master.
From the time we reviewed the software, signed the contract, through half way implementing our Sales Reps quit, the implementation employee assigned to us was moved and we are left with resources that are already over loaded.
Jobs that need to have pictures attached takes forever especially if you are trying to upload more than two.
FieldAware does not integrate with QB...they use a tool called Swagman to map data and create *.csv files that you have to then open and import in QuickBooks (slow and old technology!).
You can't change the description of items and if you use Misc Item as place holders then you have to update both cost and price in different areas in the App. If you have more than one Misc Item then you can't distinguish between the item because you can't update descriptions! The solution is to either put the Misc Item in the notes area or allow employees to setup new items, which can't be inactivated or deleted.

Review Source: Capterra
 

Jill from G&H Pest Control

April 2015

April 2015

We are happy with the product overall but:

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

1)UNDER JOB SCHEDULING, we are unable to direct or assign additional techs to a job without typing information twice. Info shows up on lead tech but not on additional people asigned to the same job. This is a major problem for us. Takes time to add additional info and addresses.
2) How we enter the date is ok but input for time takes extra effort. Much happier with the old way.

Review Source: Capterra
 
 
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