About Verizon Connect Work

Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process.

Office and field workers can receive job information and updates on mobile devices. Schedules, invoices, quotes, customer information and more can be stored in the solution’s database. It allows users to drag and drop unassigned jobs to their calendars.

All customer details can be viewed in one location. Users can add multiple contact details, site locations, documents, images and log phone calls for each client.

Verizon Connect Work integrates with a number of accounting packages. Users can check availability and schedule open slots in a calendar format as well as create recu...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

146 Reviews of Verizon Connect Work

Average User Ratings

Overall

2.70 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

2.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(36)

36

3 stars

(22)

22

2 stars

(9)

9

1 stars

(59)

59

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 146 results

March 2016

Joanne

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

March 2016

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to real-time, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Pros

Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds. Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports. With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration. Our technicians are able to sell more by doing quotes instantly. This exciting, real-time Quotes feature allows our office to email these figures within an hour, thereby closing more sales than ever before. Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Cons

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

December 2019

Jay from CanCorp

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

1.0

December 2019

Dipping Your Toe into the Abyss of Digital Transformation

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Pros

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Cons

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

September 2019

Jorge from SDI

Company Size: 5,001-10,000 employees

Industry: Security and Investigations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

September 2019

Great Scheduling tool for the money

Pros

The software is very inexpensive for the features and functionality you receive. It is great for businesses just starting out or smaller field service organizations. Lots of great features for the price.

Cons

There are some limitations to what it can do. Reporting is somewhat limited but still provides many options for custom reports. Inability to view a large number of jobs because you can only search for job numbers one at a time.

Reasons for Choosing Verizon Connect Work

Price and features

February 2019

JoAnna from Heart of America Service Co

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

February 2019

Unkept Promises

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Pros

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Cons

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us. Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working. The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end. Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

December 2019

John from Wild Rover Tours

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2019

Zero corporate ethics. READ THE SMALL PRINT.

In my opinion Verizon is an unethical. Example in case, today December 19 they demand 14 months cancellation notice to end a contract in January 2021. You could call it extortion through surreptitious means. Another 14 months money demanded after nearly 4 years of a contract. Demanding payment for a service for a service which will not be used through 2020 into 2021. On the 6th of December 2019 I opened the tracking software to double check see which of our fleet was fitted with the Verizon tracker. Today the 11th of December 19, an email from (Sensitive Content Hidden). "oh I see you used the system" so you are tied with us to January 2021. Really, I don't think so [SENSITIVE CONTENT HIDDEN].

Pros

At the time in 2016 Fleetmatics which is now called Verizon the company appeared to be one of the best options available.

Cons

We found alternative options that in our opinion were superior Verizon, that was in 2017. We paid for the alternative software and proceeded to compare the pros and cons of the two systems. Now TWO YEARS later we are still trying to cancel the contract with Verizon. Fill out this and that form, 60 days notice of cancellation, rolling contracts that tie to in for another year. Absolutely ridiculous practice, its might be considered theft by deceit. TODAY 11TH OF DECEMBER 2019, email just from [SENSITIVE CONTENT HIDDEN] at Verizon informing me that they wont cancel the contract until January 2021. This I have repeatedly informed them that don't want or use their software. We have not used the Fleetmatics - Verizon system in over a year and a half. Only half our fleet is tracked, its a redundant system to our company. I have tried both on the phone and by email to cancel the contract. The mistake I made is that I did not follow through at the time. You forget and only follow up a few months later when you see the debit charges still taken from the bank account. Buyer beware, read the small print.

Reasons for Choosing Verizon Connect Work

IGNORANCE