GorillaDesk Software


 

GorillaDesk is a cloud-based field service solution suitable for cleaning services, commercial equipment, electrical services, pest control, plumbing and property maintenance organizations. The solution is suitable for small and midsize businesses.

Modules and key features include device tracking, scheduling, document management, email automation and reporting. GorillaDesk’s scheduling module enables operations managers to streamline process flows, minimize route distances, automate notifications, create recurring service requests and reduce the cost of transportation for field agents.

The pricing is on a monthly or annual subscription basis that suits individual users as well as small and midsize businesses. Support is provided through email, live chat, an online portal, FAQs and the phone. The platform can be integrated with third-party software such as QuickBooks Online, Stripe, Google Maps and Amazon web services.

 

GorillaDesk - Device tracking
 
  • GorillaDesk - Device tracking
    Device tracking
  • GorillaDesk - Devices
    Devices
  • GorillaDesk - Create work order
    Create work order
  • GorillaDesk - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

161 Reviews of GorillaDesk

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Natasha from Last Call Pest Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was easy to learn how to use this software.

Cons

I haven't had many issues with the software since we started using it.

Review Source: Capterra
 

Mark from CVA Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome software. I've even offered to buy the company.

Pros

Mobile use ability. The software runs independently on a Mac

Cons

The lack of ability to be able to design tech signature. Lack of ability to integrate other credit/debit card processing like Square instead of Stripe. Stripe charges fees on the total charge while square charges fees on the charge minus sales tax, plus square deposits in my back within 24 hrs. Stripe makes you wait several days if not a week or more. Be that as it may, its a small price to pay for excellent software.

Review Source: Capterra
 

Matthew from Zeroach Pest & Termite
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Easy and Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned to appreciate Gorilla Desk after I moved to Pestroutes. Big mistake. Gorilla desk is a pretty fantastic software for a small operation. I think that scheduling could be better but a lot could have changed in the 1.5 years since I left them. I have an acquaintance that runs a great pest operation with a few employees in my town using Gorilla Desk and he still loves it. I may wind up moving back to it this year.

Pros

The mobile app and I think that scheduling was pretty good.

Cons

At the time that I was using Gorilla Desk, there wasn't as much info readily available for learning to effectively use its features. I believe that has changed quite a lot. I also really wish that they had a job pool. I think that they should implement a customer portal and make scheduling a little smoother.

Review Source: Capterra
 

Matt from Santa's Elves Holiday Lighting & Decor, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Top Notch Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience has been phenomenal. The customer service at gorilla desk has hit it out of the park for me. They respond very quickly and get troubleshooting taken care of almost immediately.

Pros

Ease of use. The software has been designed in a way that getting around from task to task is very simple. My efficiency has already doubled in a weeks time. Can't wait to see what I think in a month or two.

Cons

Haven't found anything yet. Love this software!

Review Source: Capterra
 


September 2018

September 2018

Love it!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Customer support is wonderful. Functionalities continue to grow.

Cons

You need an internet connection at all times - no ability to work offline

Review Source: Capterra
 

Serge from Strategic Termite & Pest Control, LLC
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

It's easily the single most important investment I made in my new small business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Again, too many to list but I would say that primarily, it put me in the same league as the big boys from day one as far as from a total professional standpoint. Also it allows a small business like mine to do the work of an office staff automatically and efficiantly.

Pros

Wow, where do I start? Fast and friendly customer support for starters. Value for the money. They keep adding new features which make an owner operator like me, appear to the customer, as sophisticated as the bigger companies! There's a ton more I can list but suffice it to say, I recommend this to anyone I know who has not only a pest control business, but any business with recurring customers. Keep up the excellent work GorillaDesk! I look forward to growing with you!

Cons

Are you kidding? I Love GorillaDesk!!! I literally cannot find one thing I don't like about it. If I had to nit pick, I would say that I'd love to see a weather widget incorporated on the calendar. But again that's not even a complaint.

Review Source: Capterra
 

Billie from Billie's Vacations

July 2018

July 2018

Amazing Saves so much time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Gorilla desk is amazing. It allows me to use less paperwork and also makes scheduling a breeze. I love that it combines all of my needs into one program.

Cons

The price is a bit high for me. I would prefer to pay less in all honesty. I can't really justify paying for this software.

Review Source: Capterra
 

Michael from Santa Fe Pest Control

July 2018

July 2018

Very good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software makes it very easy to run a buisness by doing everything for you. The wireless feature is nice as well.

Cons

I wish there was a feature that allowed you to continue to use it without wireless convection......

Review Source: Capterra
 

Michael from Midwest Pest Solutions

July 2018

July 2018

After trying 4 other apps, this one was perfect for us without any changes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!

Cons

The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!

Review Source: Capterra
 

Yeshuwanth from Choose portal Pvt Ltd

April 2018

April 2018

Very pleased with the platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use on variety of formats. I work from a desktop in the office, the guys use phones in the field and everyone has access to the same information

Cons

I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

Review Source: Capterra
 

Amber from Landon's Pest Control

April 2018

April 2018

We can fit most of our needs into one software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, lots of features and capabilities. gReat customer service. Once set up, it pretty much does the work for you. I am able to spend more time on other aspects of our business. The owner is very hands on and genuinly wants all of his customers to succeed and will go above and beyond to help. Greatest software we have used. One of the best decisions we have made for our business!

Cons

I really do not have any cons. They are always listening to customer feedback and catering to our needs.

Review Source: Capterra
 

Linda from Mosquito Plus LLC dba Mosquito-MD
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

We have been using GorillaDesk for a few years. It's easy, functional and the support team rock.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Peace of mind

Pros

The scheduling the ability to personalize each job type, the cost and the features it affords a small business. It makes our workflow much easier and I appreciate knowing where all the technicians are at all times. Really appreciate the response time of the response team.

Cons

I really can't decide what I least like about the software, I guess it would be pricing everytime you add a user or a schedule it's an additional cost.

Review Source: Capterra
 

McKay from Bin Blasters
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Total lifesaver.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have tried running a business using spreadsheets and sending bills and collecting payments manually. Using this app has replaced 40 hours a week worth of work.

Cons

I don't use it for pest control and my appointments don't last longer than 5 min. I am unable to see in the app who is my next appointment unless I change it to an appointment of 30 min or longer. I then have issues using the route scheduler due to having 50 appointments in one day. It will just push them to the next day. I wish you could "force" all appointments to stay in the same day.

Review Source: Capterra
 

Ohavia from GHS

March 2018

March 2018

Far sighted - Best at seeing the whole picture

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

The map, everything on one page, ease of changing routes. great customer service, account credits!!! no one else does it right!...Well almost right..should not count as credits and should not be taxed :)

Cons

You need CRM!! A way to move multiple people on the calendar. Need to automatically pull the tax bracket from the address. Need Have two people with same address. More triggers. ie. if tech selects on my way then customer can get an email

Review Source: Capterra
 

Dan from Nature's Balance Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very pleased with the platform overall, but still looking for new features to improve functionality,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great visibility into our business, customer segmentation, revenue patterns, etc. Accessible by all team members with custom filters to protect sensitive information.

Pros

1) Mobile functionality
2) Easy to learn
3) Dependable - very little down time
4) Responsive support

Cons

1)Not able to move entire days schedules at once i.e. "rainouts"
2)Not able to easily get daily revenue totals for techs that are paid on production. Must total manually.
3)Not able to have multiple appointment reminder in "manual mode"
4) Need more training videos or how to's so that we can maximize the value of the software

Review Source: Capterra
 

Heather from SWAT Pest Control, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

User friendly

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Ease of communication between office and technicians.

Pros

Easy to use on variety of formats. I work from a desktop in the office, the guys use phones in the field and everyone has access to the same information

Cons

Can not go back to view a sent email . Add email for realtor with email going to buyer would be helpful.

Review Source: Capterra
 

Kenneth from ARMS Pest Management

March 2018

March 2018

LOVE, LOVE, LOVE GorillaDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Easy to use and teach to use
-Customer Support is Awesome! Easy to message them through the system or email them.
-Constant updating and adding many new functions and options at customers request
-Mobil app is easy to use and lessons the chances of information getting lost between tech and office.
-Mobile documents, less chances of missing paperwork from field
-Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone
-Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option

Cons

-Would like an option to email directly from GD and have the email stored in the system notes
-Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client.
-Would like to lock appointment slots and have National Holidays show up on the Calendar
-Able to make adjustments to Time Off vs. deleting and reentering it.
-Client No Show Button (like the Reschedule) , we like to keep track of this.

Review Source: Capterra
 

Justin from Barton Family Pest Control

March 2018

March 2018

Great Software! Great Company! Easy to Use! In a Good Price Range!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It gave me and my wife more time back by sheduling and billing almost automatically

Pros

Ease of Use easy setup and automatic appointment setting and reminder. Great customer service love it.

Cons

I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

Review Source: Capterra
 

Greg from Zappem Pest Control

March 2018

March 2018

Easy to use and everything you need is at your finger tips.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can send all my invoices to my customers e-mails, my customers can pay on-line ( which I have been told by customers it's easy ) I can access all my customers info from my phone, I-pad or desk top computer. I am able
To take credit card payments,

Cons

That I have to pay monthly for the service, I wish I could pay one flat fee and get the same software.

Review Source: Capterra
 

Adam from Adam's Pest Control

March 2018

March 2018

GorillaDesk has been a tremendous blessing to our company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Support...the team is great and fast. It is like they are partners in helping our business to succeed.

Cons

We like the progression of app functionality, we just wish it was happening faster than it is. We did like to be able to pick our own credit card processor.

Review Source: Capterra
 
 
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