Jobber Software


 

Jobber is a cloud-based field service and landscaping solution designed for small and midsize businesses. The solution offers features like scheduling, invoicing, a client database, quotes and more.

The scheduling module allows users to update jobs in real time, including information on progress and completion. Jobber can set up individual jobs or a recurring contract, assigning multiple employees on a single job. Jobber offers drag-and-drop functionality when moving appointments. Invoices are sent automatically via email and follow-ups are built in. Jobber partners with various electronic payment apps, such as Stripe and Paypal for all its transactions.

Jobber’s customer relationship management (CRM) module tracks contact information, and users can create custom fields, tags, attach files or phones and more. It links multiple properties under an account. All of this is connected back to the billing and work history.

Jobber offers services on a monthly subscription basis that includes support via email and through an online knowledge base.

 

Jobber - View schedule
 
  • Jobber - View schedule
    View schedule
  • Jobber - Notifications
    Notifications
  • Jobber - Visit info
    Visit info
  • Jobber - Track invoices
    Track invoices
  • Jobber - Job notes
    Job notes
  • Jobber - Expenses
    Expenses
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

446 Reviews of Jobber

 

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Software Advice Reviews (66)
More Reviews (380)

Showing 1-20 of 66

Rebekah from Morning Star Tool
Specialty: Lawncare
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great for getting the job done, not so great for doing it quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great software for keeping track of customers and invoicing, the mapping route feature can be really helpful, great customer service, sends out professional invoices, links with Quickbooks, allows for customers to pay online (for a % fee)

Cons

This software can be time consuming to use for several reasons - it doesn't save your place when navigating through invoice, customer, or job lists (i.e. scroll through invoices, click on one, then go back and get sent back to the top of the list), doesn't allow for mass archiving/reopening jobs (which for seasonal jobs is necessary) which means a lot of extra clicking and manually reopening each and every job.

The link with Quickbooks can also be difficult - often information will get stuck on one platform or the other, or duplicate information will appear. However, customer service is always very helpful on resolving these types of issues.

Review Source
 
 

beveryly from Advance Computer Forms Inc.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Build a strong connection between management and workers through Jobber

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* I like the most with Jobber is the help that can obtain from it for like easy scheduling of jobs as well as monitoring

Cons

* So far so great, no bad feedback i can say from using Jobber
* Instead, I have to say that it's very effective and convenient since monitoring of work is much easier through mobile phone

Review Source
 
 

Jesus from Dio Implant Philippines Inc
Specialty: Medical Devices
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Job Monitoring using Jobber

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* Easy to monitor jobs and work schedule through the use of mobile phone.
* They can send pictures as a proof of the work already done
* with free trial

Cons

* with limited users only
* but you may use other plans for unlimited users with all connect features

Review Source
 
 

Mary from Keller Williams Columbia
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Scheduling Done Right

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very easy to use for scheduling my daily tasks as well as all of my side jobs. It keeps me on track.

Cons

The website is a bit clunky. If you know what you're looking for, it's easy to navigate, otherwise you have to dig.

Review Source
 
 

Carey from Mac Help Nashville
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

they REFUSE to listen to customer complaints about HUGE FLAWS in their MATH. (BASIC MATH)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

they management staff and support staff have been nothing but rude and ignored my begging and pleading for this very serious problem to be rectified.
they choose to escalate the matter further and further into my anger.

Pros

THERE are no pros at all when a company refuses GREAT ADVICE.
You will be fooled into believing there are pros when there are only CONS and conmen.

Cons

the company refuses to enable some BASIC MATH and ACCOUNTING 101 in their programming.
I have been begging them for many years to do so and they just ignore me and change nothing.
The fluff updates they do come out with do zero to alleviate the very serious accounting issues that the program has.

BOTTOM LINE:
If you have clients that require any kind of accountability in your invoicing to them, YOU SIMPLY CANNOT DEPEND ON JOBBER.
if you do a client's statement for the year they expect you to manually go through all the invoices and add up the total.
They even have an export feature so that you can INSULT your clients by emailing them a so-called statement that requires your client to grab a calculator and work for a few hours to gain a total of they spent during that statement period.

what a joke that they are THIS stubborn to listening to GOOD ADVICE.

Review Source
 
 

Angela from Pest Control Services
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Last software that was used in my company

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The support is amazing, it it so easy and intuitive you can start using it after the training with no problems at all, and if you have one, the support is quick and terrific.

Cons

If you are on a Pest Control company, you can no use it , I mean, you can, but there are so a lack of properly reports that I don't recommend it

Review Source
 
 

Regina from GPR One Call
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Good for scheduling, but is a bit cumbersome for a database.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service usually doesn't have a solution to a problem.
The only way to make suggestions for improvements is to speak with customer service and they usually tell you that it would be a major change and not likely to happen.

Pros

Works well for scheduling and assigning jobs to techs in the field. Good for communicating information, files and attachments to individual jobs.

Cons

When entering an new address, it auto-populates the city and state and, in most cases, is incorrect. Very annoying and no way to turn this off.
No way to easily download or access all photos taken and attached to jobs.
No way to change/correct a property address in a job. The only way to do this is to delete the job and start over. Not a good solution if you have already assigned visits, attached files and added notes to the job.
Supposed to sync with QBs. It does to an extent, but not being to map items to match fields in QBs, becomes rather useless. The only thing I can sync with QBs are the clients information.

Review Source
 
 

Randy from Jensen Maintenance and Construction
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great for a start up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it has done mostly what we need it to do. Except overtime.

Pros

Easy to use and learn. I can get my new people singed in and using the app very quickly and within a few days they are using it like a pro

Cons

Does not handles overtime very well. Also, when we receive a partial payment it still shows the total invoice amount on reports

Review Source
 
 

Jeremy from Hardy Corporation
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

This is a great quoting/ schedueling software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great quoting/ scheduling software. This product has been a huge time and money saver for our company.

Cons

This is an awesome software that is always adding new features to make it work even better than before.

Review Source
 
 

Randy from New Look Services
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Painful and Discouraged

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't buy this product unless you run a simple Business that caters to residential customers only

Cons

This program is unable to handle third-party tracking for commercial accounts this is strictly a residential product for somebody moes lawns. I didn't like anything about this program. Customer service constantly gave us the wrong and run around answer.

Review Source
 
 

Nathan from Halo Development, Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Perfect Software for Landscapers!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

This software keeps track of your customers current and past orders, stores signed agreements, helps with scheduling and even inventory of chemicals if you need it!

Cons

There are so many applications of this software that it was difficult to implement the software as we were working in our previous system. Once we got past the first few weeks the initial fear that we bit off more than we could chew was gone.

Review Source
 
 

Ethan from Jensen Properties San Diego, Inc.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good Short Term Solution for Small Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I did a lot of research to find the best software for our small business and Jobber solved most of our problems, but created a few also. It's not flawless and it needs some improvements, but it's the best thing out there to help keep you and your team organized with jobs and reporting time.

Pros

Set up online payments, work order submissions, recurring jobs, etc.
Very user friendly, easy-to-use interface.
Modern design and looks good and feels good.
Instant chat is quick and people are fast to respond.

Cons

No good way to make product suggestions for software.
Customer service usually gives you a round about answer that doesn't solve your problem.
They implement new ideas, but it never seems like the ideas are coming from their customers.
Time sheet reports are only shown by time entry and not by day (making it VERY difficult to calculate overtime)
No way to easily download or access all photos taken and attached to jobs.

Review Source
 
 

Monty from New Era Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

We love Jobber But.......

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love Jobber because their support is great and there product is great! Its been going on 4 years now and still no resolve on the notifications issue. Not even an update. WE NEED SMS AND EMAIL NOTIFICATIONS TO WORK PROPERLY! PLEASE!!!!!

Pros

The way it organises our daily processes. Without it we would just be another business

Cons

Notifying our customers that their service is due, is crucial to our success. Notification emails and sms are just not working correctly? Right now if you have anyone unassigned in the grid view while sending notifications, all of those people will receive notifications too, when they shouldn't! Only the people on the calendar who are scheduled for that day should get the notifications. My customers who are unassigned get pissed and call me telling me "I didnt schedule service for this date". Any other users of Jobber using the notifications via email or sms having the same problem? Please let me know if your having the same issues? The reports need work, There are limited reports and no ability to shell out to a custom report writing utility. Things like new activations, disconnections so you can track how many active customers and non active customers you have. Love the quote signing ability they just came up with, but it would be nice if they had a Check box that has to be clicked acknowledging they read the service terms. Forms are lacking for our pest control industry. An inspection report of the home/office needs to be dont to let the customer know the deficiencies that need to be corrected for proper pest management. Invoices are great!

Review Source
 
 

Madonna from The Housekeeper
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Customer service is beyond appalling! Features that you pay for just don't work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You can sign up and pay them money without ever speaking to anyone but when you want to cancel they say that you MUST call there office in the US and if you don't and your subscription expires, you have no access to your account. Meanwhile, your clients are still getting appointment emails and the program keeps going along without you able to stop it. Customer service is beyond appalling, you send a request and you get a response after 4-6 days with a question and then you have to wait another 4 -6 days for another one-line email with another question - it is beyond frustrating. Features I am paying for just don't work and it has been 8 weeks now and I am being asked the same questions over and over with no answers.

Pros

Absolutely nothing worth the price they are asking. Super expensive with features that just don't work and they don't seem to care.

Cons

I signed up because of the payroll and employee scheduling capabilities but it turns out that during my first QB sync that this doesn't work. It syncs employees time in at 5 hours earlier so I am having to manually input them every week. Appalling customer service - minimum 4 days to reply to emails (new person each time who asks the SAME questions over and over) its been 7 weeks and they haven't worked it out yet.

Review Source

  Response: Rebecca, Octopusapp Inc.

Date: February 2018

February 2018

 

Hi there Madonna,

First off, we would like to apologize for all of the frustration you experienced with our team and the issues happening with time entries not properly syncing over to QuickBooks Online. What happened here is far from our goal at Jobber, which is to help people in small businesses be successful.

We took a look at the history of this issue and it looks like there were some communication issues between our Tier 1 and Tier 3 support team and a breakdown in our normal processes. We know our customers are busy people, so our goal is to provide quick solutions, and the fastest possible turnaround time when issues do occur. What happened with your issue is far from what we see as our standard of customer service, and we're very sorry this was your experience.

In terms of the timesheet syncing errors, our developers are still looking into what went wrong by working with the QuickBooks Online development team. This is an issue we haven't seen before, and we are working hard to understand the root of the problem. The goal of timesheet syncing is to save our customers time and guarantee accuracy, so we absolutely want to make sure this is resolved.

Thank you for taking the time to leave this feedback for our team. We've taken note of what happened in all of these areas to prevent issues like this going forward, and again, we're very sorry this was your experience.

 
 

Rifet from Mr.HVAC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great experience with Jobber!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend for anyone running an HVAC business.

Pros

Easy to set up, we were up and running in about a week. Simple to use, training was couple of hours. It is reliable and saves me time every day.

Cons

There is a pretty big jump in price to switch plans and go to unlimited users. I can only have 10 employees in the system.

Review Source
 
 

Tarik from Morostar
Specialty: Information Technology
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Clean and simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really wanted to use it, but it just wasn't built for my type of business. However, to those that are in the field service realm, you will absolutely love what Jobber has created for you in this simple to use and feature-rich app.

Pros

The ease of use and seamless app interface really made it easy to get started and keep going without spending too much time setting up.

Cons

Despite the rich feature set and awesome functionality, it caters more to landscapers, painters, and general contractors (among others), and wasn't suitable for my chauffeured transportation service.

Review Source
 
 

Ignacio from Amazon Jack LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good Software easy to manage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am working very confortable with Jobber

Pros

It is a good Software easy to manage.
And jobber team is the best support team ever, I have tried to reach with other support teams in other companies and the difference is big.

Cons

For a pest control company, they need to improve the chemicals management. They have some forms, and maybe there are not exactly what you are looking for and, for the moment you cannot customize them.

Review Source
 
 

Chris from Advantage Irrigation
Specialty: Lawncare
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Works well for small service business

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use, payments can be made directly in the app, you can see who has unpaid invoices right on the dashboard.

Cons

Doesn't seperate merchant service fee from total payment making it hard when it's time to reconcile books

Review Source
 
 

Chris from elite window cleaning
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Squires Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

route mapping could be a little easier to use.

Pros

employees can see exactly what their day entails. Route mapping makes scheduling our work day more efficient and profitable.

Cons

wish the calendar was easier to use when scheduling also, don't like how can't see the calendar at all times when scheduling.

Review Source
 
 

Morgan from Morgan's Pest Management
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Very Easy to Use Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love the product, and will continue to be great supporters of Jobber!

Pros

Jobber is extremely easy to use and to learn how to use. It is extremely intuitive and has a lot of features for the price of the service.

Cons

As Jobber is designed to be used over many service industries, there are some things it doesn't track for industry-specific needs.

Review Source
 
 
 
Showing 1-20 of 380

jhon from claro colombia
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Jobber makes my business more manageable

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Jobber is the best software for service-based companies. It does everything I need to manage my business efficiently and my clients love them
Jobber, makes things so easy to configure by naming and keeping track of our business. They have the best support system I have used, they are very kind and helpful.

Cons

the recurring jobs are not so intuitive to configure, Jobber's updates were done too often and we checked in and discovered that the fields had moved elsewhere, which was a bit confusing

Review Source: Capterra
 


October 2018

October 2018

Tool to manage your customer quote, invoice and your facility team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- You can create quote and create workflow for approval.
- You can create and upload invoice which will be visible to your tenant.
- Able to create and allocate task
- Mobile app for the facility employee/manager to view assigned task.
- A lot of other features which will be helpful for the real estate companies.

Cons

- Tenant login, currently needs to share/send URL to the customers and from there they will be able to manage the quote and invoices.

Review Source: Capterra
 

Laura from Domestic Divas of Charleston
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Why I love Jobber

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A+++ Easy to use, a breeze to reschedule and love the invoice and payment program.

Pros

I love this software. It makes running my business a breeze! Thank you for continuing to upgrade it and giving us the most bang for our buck!

Cons

I only wish it had its own payroll back end.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Hey Laura, thanks for your review! We're so glad to have you all on the Jobber team :) Right now a lot of our customers sync with QBO to make payroll seamless with Jobber (maybe you're doing this as well), as timesheets sync over to QBO and you can run payroll from there. We can see how it would be great to have right in Jobber. Thanks for the feedback!

 

Donovan from DIV Home Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Jobber is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A+ mazing

Pros

Functionality, ease of use, very short learning curb and quickly integrated with my business.

Cons

Jobber Payments does not label their transactions with their name, or my business name. So clients see a random charge on their account and do not have a reference where the charge came from. We have had several disputed payments because of this issue. They take some time to resolve.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Hi Donovan, thanks for the review! Glad things got up and running quickly for your business with Jobber :)

We're sorry to hear you've experienced some disputes. For Jobber Payments, right now we can't control how the Jobber Payments transaction shows on your clients¿ credit card statements, as this is something solely determined by their bank. We send over the Jobber Payments business name (your company name), your company branding information, and our default statement description of ¿Jobber Powered by Stripe¿. Any or all of those could potentially be listed on your clients¿ statements, so unfortunately we can't say for sure what they'll see. We hope this information is helpful, but if you have more questions or feedback, don't hesitate to reach out to our Success Team and we'll do our best to help.

Thanks again for your feedback.

 

Mike from Freeman
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Does a great job

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

There's a lot of competition in this area, of business management, but jobber does a great job of keeping everything organized. Easy to use

Cons

Navigation was a bit tricky but got used to it

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for the review, Mike!

 

Scott from Ocean Breeze Home Comfort Solutions, INC.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Have used them for 2 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is great for the money. I like how they have the app then online for desktop.

Cons

They should make more features for the app. We are a mobile business, HVAC, and are not always near a computer. So we enter calls on the road,and to use the texting feature to update the customer it has to be turned on with a computer.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for your review, Scott! Glad to have you on the team. Client reminder settings are not in our mobile app yet, but you can update them from your smartphone/tablet if you're using Jobber online on a mobile browser. If you have any questions about this, don't hesitate to reach out to our Success team and we can help get you set up. We'll be sure to share your thoughts with getting that in the app with our product team :)

 

Lise from Ultra Clean
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Amazing Platform, Amazing Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

scheduling, invoicing, keeping track of issues in the field/on the job.

Pros

ease of use, intuitive, workflow... cannot imagine starting this business without Jobber. Customer service is amazing!!

Cons

We wish there was an easily integrateable section for "prospects" -- potential clients! People, properties, prospects!!! ...then can convert a prospect to a client -- like a quote to a job!

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Hey Lise, awesome idea for 'prospects'! We'll be sure to share that with the team, as further functionality for lead management may come down the road. For now, a lot of our customers use tags or custom fields to manage prospective customers, but regardless, we'll pass your feedback on to the team. Thanks for your review!

 

Kristen from Deep Kleen Pool & Spa, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Jobber has made my job so much easier!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I really appreciate the improvements for collecting payments as well as how easy it is to invoice. It has been awesome for the guys in the field to be able to record what they are doing and I can see it in the office and inform clients as things are happening!

Cons

The notes sections are a little cumbersome. We have 200 regular service stops a week and the notes we leave on one stop aren't easily accessed in the main client section. You can find them if you go to the individual stop but not in the main client section.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Hi Kristen, thanks for your review, and for your feedback on notes! If the notes don't need to necessarily be stop-specific, one option might be to have the team in the field upload notes on the client profile rather than the job, but if notes need to be stop-specific that won't be ideal. We'll be sure to share your feedback with the team, and as always, don't hesitate to get in touch with our Success team if you have any questions or additional feedback for notes or any other features :) Happy to hear you are liking the new updates for payments!

 

Kate from Arborcare Pros LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

We love Jobber!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love jobber, its a great software and has helped us organize the company tremendously!

Pros

This software is fast, easy to use and organized. The options to separate a quote into multiple jobs has been detrimental to our business.

Cons

Jobber doesnt work well with multiple sales people, you can set defaults but they will be specific to one person. For instance, if you have two estimators and you want the quote to be sent from that specific sales person you will have to go in and change names, company names, etc each time. The default option should have multiple options set to sales persons individually.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for the review, Kate! A Jobber account allows for just one company's branding, but if you'd like replies for emails to go to different email addresses, you can remove the email address from your settings, which will cause email replies to go to the email address associated with whichever user sent out the email from Jobber. If you have more than one company, it's possible to set up multiple Jobber accounts and have them linked, which also might help with separating branding. If you have any questions about this or additional feedback, please reach out to our Success team and we'll do our best to help out. Thanks again for your feedback!

 

John from Enviroquest, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Super Time-Saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Jobber has been very helpful in saving us time in the office: it is great at record-keeping organization and scheduling appointments, billing is quick and easy, and it releases updates consistently aiming to better the product. Customer service is responsive and generally helpful. Most features are intuitive, although there can be a learning curve since there is so much that Jobber can do. Overall we have been impressed with the quality of the software and would highly recommend it for any similar businesses.

Pros

Saves time, great scheduling software, and it is immensely helpful to have everything linked together for customers.

Cons

I did have a glitch once when syncing to QuickBooks, but I suspect QB was the problem, rather than Jobber. Even so, Jobber customer support was helpful in resolving the issues that arose.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Hey John, thanks so much for your awesome review! Really glad to have Enviroquest on the Jobber team :)

 

Sai from Home Grown Gardens
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Jobber is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used to have my crew members write their notes and track their time on client sheets. I then had an employee who collected those papers, input hours into a google sheet, and invoiced through Quick-books online, and managed client information through a different CRM. That employee wound up costing 10% of the monthly income! When they quit, I found Jobber and was able to manage so much more on my own, drastically cutting costs. I have better control over all aspects of my business because of Jobber, and I would highly recommend it to other small service businesses.

Pros

The best thing about this software is that it allows a small company to manage most of its administrative and office needs in one place, by one person. It also scales as you get bigger to allow delegation of tasks to other team members.

Cons

With the new payment collection options, Jobber has addressed the biggest complaint I had with the software, specifically how to address partial payments.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for your review, Sai! We're so glad we've been able to help you get control back of your business. Thanks for being on the Jobber team, and enjoy the partial payments features!

 

Polly from Marvellous Mums
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Marvellous Mums review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of invoicing monthly and scheduling who is where

Pros

Scheduling element, and colour coding cleaners. The link directly to invoicing.

Cons

We need to be able to see a top level view of which cleaners have which clients on each day of the week - not date specific. So who has Monday cleans, etc... would help us hugely. And printer friendly views for cleaners without smart phones! (we still have some)

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for the review, Polly! If you haven't already, please reach out to our Customer Success team as they might be able to advise on a workflow that could help see where your cleaners are on weekdays through our Jobs or Visits reports depending on what you're looking for and how you're scheduling. It's worth a shot! Day sheets might be a good help for users without smartphones. Thanks again for your review :)

 


July 2018

July 2018

Software for the Modern Age

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Drag and drop feature, invoicing is a breeze and the client portfolios/job hub and the insight generated is so user-friendly.

Cons

I don't really have any cons with this software. Any software like this is going to take a while to learn, but becomes second nature quickly.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for the review! Just keep us posted if there's anything we can help with as you're working toward it becoming second nature, or if you have any questions about updates in the program :)

 

Ray from Greenline Landscape

July 2018

July 2018

Very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use for my team. I like to schedule reoccurring jobs years in advance. I like the batch invoicing.

Cons

I would like to see text messaging reminders for task to the team. This is when a last minute job or emergency call comes in after the days schedule has been made. If the team member does not look at calendar they will miss the added job. Also would like to be able to text customers a invoice when in the field.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for your feedback, Ray! We're glad to have Greenline as part of the Jobber team.

Push notifications might be helpful for what you're looking for. If your team has notifications enabled for the Jobber app, they'll be notified on their phone or tablet if a job has been added or updated for that day. If you have any questions about push notifications, please reach out to our Success team and we'll be happy to help! As well, SMS functionality for invoices is something we can definitely share with the team!

 

Joe from Mice Mob Exterminators
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

The must have scheduling software hands down!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use

Pros

I had one problem with the interface and less 2 months later it was remedied. I never even complained about it, they just fixed it themselves. User friendly, amazing and the best thing that happened to this pest control company since the invention of mice.

Cons

Nice try. Not one thing. And if there was you guys would fix it before I could complain. We use Jobber every single day and we would be lost with out it!

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for the awesome review, Joe! We're glad we were able to fix the issue you noticed. We're so glad to have you and the Mice Mob team as part of the Jobber community!

 

Misty from Bend Home Builders. Inc

July 2018

July 2018

Overall and great program with very few issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and has almost everything we want. Customer support is usually very quick. Easy for the guys in the field to use.

Cons

I wish it could sync with desktop quickbooks. I wish the map followed actual streets, not "as the crow flies".

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for your review, Misty! We'll share your routing feedback with the team. We currently only sync with QuickBooks Online as they provide development support to ensure the infrastructure we need to make the sync happens is working properly. Unfortunately they don't have a similar support team available for QuickBooks Desktop. Thanks for being part of the Jobber community!

 

Janna from The Clean Gecko
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Love the app for my staff. And I'm loving the constant enhancements of the Systems uses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy access and good communication with with my Team!

Pros

I love the automatic entries, that happen when I start typing an address. Saves wasting any time!And I love the invoicing system!

Cons

Only adjusts time on the calendar by half hour, would be helpful to adjust automatically by 15 min increments quickly

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Hey Janna, thanks for leaving a review for us! Glad you and the team are loving the app. For your feedback around 15 minute increments, please reach out to our Success team. We might be able to help out with a solution, or at least collect your feedback in more detail for the team :)

 

Chelsey from Butler Plumbing Heating & Gasfitting Ltd

July 2018

July 2018

Easy to use, support team is amazing, take suggestions to improve their system.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The software is very easy to use. You can go from a request to a talk or job in a blink of an eye. Changing a quote to a job can happen with just a click of a button as well. All the information is transferred over.

Cons

You can not change an email in the main page for the billing until you send out a bill again. That is not very easy seeing as how most of the billing is not done from the office and the technicians would not remember to do that. This should be able to be done without having to bill.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Hi Chelsey, thanks for your feedback! Glad to have you on the team :) We might be able to help with a workflow for updating client email addresses. Please reach out to our Success team and we'll do our best to help out.

 

Irene from e-Sunshine Cleaning

July 2018

July 2018

Jobber makes managing my team so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I run a small residential cleaning business. Before I started using Jobber, I was scrambling with trying to keep my growing team up to date with paper schedules, texts and phone calls. Now my team can view everthing they need to know about their workday or upcoming schedules right from their smartphones.

Cons

I can't say there is anything I don't like about this software. It is easy to use and saves me time.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for the review, Irene!! Glad the program is going so well for e-Sunshine :)

 

Matthew from Castleguard Home Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Life saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Only God knows how many invoices I would have forgotten to follow up on without Jobber. I love the reminders to invoice, follow-up, close a job, etc.

They release updates often and are very helpful when I have questions

Cons

There are just a few features I would love to see, that would make my jobs easier: 1) Change orders. Even on small jobs these come up. 2) Ability to include add-ons and options for the customer in the quote, so they can pick and choose the details of their project.

Review Source: Capterra

  Response: Jobber Software, Octopusapp Inc.

Date: September 2018

September 2018

 

Thanks for your feedback on change orders and quote functionality, Matthew! We'll share your thoughts with the team. Happy to have you on the team! :)