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Locksmith Software


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Housecall Pro logo
 
Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read More
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Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read More
 
mHelpDesk logo
 
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read More
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mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read More
 
Service Fusion logo
 
Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications... Read More
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Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications... Read More
 
Verizon Connect Work logo
 
Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process. Office and field workers can receive job information and updates on... Read More
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Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process. Office and field workers can receive job information and updates on... Read More
 
FieldEdge logo
 
FieldEdge by dESCO is a cloud-based Field Service Management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows companies to manage business operations remotely. The... Read More
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FieldEdge by dESCO is a cloud-based Field Service Management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows companies to manage business operations remotely. The... Read More

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Service Cloud Field Service logo
 
Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read More
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Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read More
 
Mobiwork MWS logo
 
Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch and contact management. It offers cloud-based... Read More
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Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch and contact management. It offers cloud-based... Read More
 
AgileField logo
 
AgileField is a cloud based platform and mobile application with a suite of field service solutions. AgileField aims to get the right technician, with the right equipment and the right materials to the right location to complete... Read More
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AgileField is a cloud based platform and mobile application with a suite of field service solutions. AgileField aims to get the right technician, with the right equipment and the right materials to the right location to complete... Read More
 
BiznusSoft Field Service logo
 
BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduling... Read More
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BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduling... Read More
 
SAMPro Enterprise logo
 
SAMPro Enterprise by data-basics is a field service and construction management solution that offers modules such as Service Dispatching, Mobile Workforce, CRM, Analytics, Quoting, PO, Inventory and Requisitioning, Preventative Maintenance... Read More
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SAMPro Enterprise by data-basics is a field service and construction management solution that offers modules such as Service Dispatching, Mobile Workforce, CRM, Analytics, Quoting, PO, Inventory and Requisitioning, Preventative Maintenance... Read More

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Send A Job logo
 
Send A Job is a web-based field service management solution that serves filed service businesses such as lawn care, locksmithing, and plumbing. The solution offers integrated contact management, billing, scheduling & dispatch and work... Read More
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Send A Job is a web-based field service management solution that serves filed service businesses such as lawn care, locksmithing, and plumbing. The solution offers integrated contact management, billing, scheduling & dispatch and work... Read More
 
IFS Field Service Management logo
 
IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service... Read More
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IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service... Read More
 
Oracle Service Cloud logo
 
Oracle Service Cloud is a cloud-based customer experience management solution that provides functionalities for customer service and support. Key features include case management, guided resolution, contextual agent experience, desktop... Read More
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Oracle Service Cloud is a cloud-based customer experience management solution that provides functionalities for customer service and support. Key features include case management, guided resolution, contextual agent experience, desktop... Read More
 
FLS VISITOUR logo
 
Fast Lean Smart (FLS) VISITOUR is a field service solution offering scheduling and dispatch, as well as work order management. It is best suited for larger businesses across a variety of industries. FLS VISITOUR’s core capability... Read More
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Fast Lean Smart (FLS) VISITOUR is a field service solution offering scheduling and dispatch, as well as work order management. It is best suited for larger businesses across a variety of industries. FLS VISITOUR’s core capability... Read More
 
Fleet GPS tracking by High Point GPS logo
 
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More
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High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More

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ServiceVelocity logo
 
ServiceVelocity is a field service solution that enables service teams to schedule jobs, access work orders, update tickets, find relevant manuals and knowledge bases and track inventory. ServiceVelocity securely connects information... Read More
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ServiceVelocity is a field service solution that enables service teams to schedule jobs, access work orders, update tickets, find relevant manuals and knowledge bases and track inventory. ServiceVelocity securely connects information... Read More
 
ServiceM8 logo
 
ServiceM8 is a cloud-based field service management solution with landscaping business management capabilities. It enables service businesses to schedule, deploy and manage all their field activities from a single solution. ServiceM8... Read More
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ServiceM8 is a cloud-based field service management solution with landscaping business management capabilities. It enables service businesses to schedule, deploy and manage all their field activities from a single solution. ServiceM8... Read More
 
ScheduFlow logo
 
ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities... Read More
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ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities... Read More
 
BookedIN Appointment Scheduling logo
 
BookedIN is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It... Read More
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BookedIN is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It... Read More
 
Loc8 logo
 
Loc8 is a cloud-based platform that allows users to create and send quotes, manage their jobs and their teams and gain financial insights about their operations. With Xero and QuickBooks integrations, all invoices can be created, managed... Read More
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Loc8 is a cloud-based platform that allows users to create and send quotes, manage their jobs and their teams and gain financial insights about their operations. With Xero and QuickBooks integrations, all invoices can be created, managed... Read More
 

Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: June 25, 2018


Locksmith businesses deal with much more complexity than simply picking locks for customers. There is a seemingly endless amount of key and lock manufacturer information to manage. This information is key to unlocking the specifications for making new keys and changing locks. Then there's the day-to-day needs of any mobile service business, such as scheduling, dispatching and billing.

To meet these needs, there is dedicated software, but not all locksmith software is created equal. Some systems only feature typical field service capabilities such as scheduling, dispatching, work order management etc. Other locksmith systems are specifically for industry professionals and include crucial databases of key/lock codes and key manufacturing needs.

There's no one right answer when it comes to choosing a locksmith software solution; it's completely dependent on the needs of your business. This is why we've created this Buyer's Guide. We've compiled the must-have locksmith software capabilities as well as some key benefits of adopting the software. Use this guide as a starting point to ensure you choose the best system for your operation.

In this guide, we'll cover:

What Is Locksmith Software?
Common Features of Locksmith Software
What Type of Buyer Are You?
Benefits of Adopting Locksmith Software
Market Trends to Understand in Locksmith Software

What Is Locksmith Software?

Locksmith software is a combination of essential service management features and specific capabilities for locksmiths. The intertwining of these tools provides locksmiths with the support they need to run their organizations.

All these features enable locksmiths to:

  • Keep track of work orders. Create digital work orders, centralize them to keep an organized back office, and monitor the status of work orders to ensure nothing falls through the cracks.
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  • Schedule locksmith consultations and appointments. Locksmith software enables operations to keep dynamic schedules that can be adjusted in real time to notify all parties of any changes in the day.
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  • Improve billing by accepting payments onsite. Locksmith technicians can accept mobile payment capabilities to capture payments right after work is completed.
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  • Centralize crucial key/lock data. Keep updated information on key and lock codes direct from manufacturers. Use this information to ensure no project is unlockable.
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  • Communicate with mobile employees. Communication is crucial for real-time adjustments to schedules. Many locksmith software offerings provide communication channels, alerts and notifications to keep the whole organization in touch.

This mobility is crucial for locksmith operations. Providing mobility to locksmiths enables them to access key software capabilities for conducting business in the field. If this is a top priority, locksmiths should ensure their software option provides adequate mobile capabilities. If not, there are mobile field service apps that offer many business benefits.

Aside from mobility, there are a ton of features that make up locksmith software. Let's take a look at these features below.

Common Features of Locksmith Software

While each locksmith product has different offerings, there are some crucial capabilities and tools that your new software should provide. These include:

Work order management Create a digital representation of each new job. Track the status of each job as work is started and completed. Keep record of each work order even after they're closed out.
Billing/invoicing Automatically generate and send invoices to clients. Enable multiple forms of online payment and provide the ability for field technicians to accept cards onsite.
Scheduling and dispatch Easily create schedules for technicians that adjust in real time. Enable customers to view availability and schedule their own appointments via online tools. Ensure each technician has proficient skills to complete the jobs they're assigned.
Inventory management Track and manage any equipment or materials that are used each day. This would include picking tools, as well as any key blanks kept in the back office.
Customer management Collect and store customer data such as contact and payment information. Keep detailed notes of all prior work completed for prior customers.
GPS tracking Track locksmith technicians and any company vehicles used throughout the day. Keep technicians accountable for proper use of company equipment.
Key code management Provide access to massive database of key/lock manufacturer codes and specs. Manage key cutting information so that new keys can be manufactured in-house.

This last feature, key management, will be crucial for more technical locksmith operations. Here's what it looks like in use:

Locksmith Software Detailed Cut Key Screen

Source: InstaCode

What Type of Buyer Are You?

Small operation. These buyers are likely the owners and operators of a locksmith business with five or fewer employees. They're done with manual methods; it's time they find some much needed automations. Based on their needs, work order management, scheduling and billing are key features for this buyer.

Midsize operations. These buyers work for large, perhaps regional, locksmiths or general service organizations that offer locksmith services. They need software that can scale with their growing operation. Key locksmith software features for midsize operations include customer/client and inventory management, as well as key code management.

Large operations. These buyers work for enterprise or national locksmith chains. This category also includes general service businesses that offer locksmith services. They need a full arsenal of general service tools such as reporting, employee management, and payroll, as well as specific locksmith capabilities.

Benefits of Adopting Locksmith Software

The benefits of adopting locksmith software are based on the unique pain points affecting the business. However, there are a few overarching benefits all businesses will receive from adopting or updating their software. These include:

Increased efficiencies. Automation provided by locksmith software reduces human errors associated with manual paperwork and data entry. And, the mobility enabled by these systems connects the office with employees out on jobs.

Improved customer experiences. Increased operational efficiencies not only lead to greater productivity, but also to improved customer experiences. Automated workflows with alerts and notifications hold all employees accountable. And mobile access to the system gives on-site locksmiths insights into current and previous job details.

Market Trends to Understand in Locksmith Software

Internet of things (IoT). Field service software—including locksmith systems—are increasingly dependent on the data gleaned from connected devices. The devices and the information they capture and relay is called the internet of things (IoT). This includes sensors on company vehicles that monitor driving, connected devices on locksmiths as they move throughout the day, and even specialized key-making machines. Analyzing the data from all these sources provides businesses with the information they need to make smarter, more informed decisions.

 

How it Works

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Our service is simple and 100% free to customers like you because software vendors pay us when we connect them with quality leads. You save time and get great advice. Vendors get great referrals. It's a win for everyone!

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