Omadi Software

4.70 / 5 (27)

About Omadi


Omadi is a cloud-based towing management solution with integrated GPS tracking. It is suitable for businesses of all sizes in industries such as property management, towing and vehicle recovery. The software helps users with dispatch management, billing and invoicing, communication and customer relationship management.

Users can handle dispatch management with a drag-and drop-interface. With Omadi’s geo-fencing, administrators can locate vehicles and set automatic alerts using the the mobile app. The fleet management feature allows users to track the lifecycle of vehicles and equipment including maintenance, speed, fuel, safety and expenses.

Drivers can schedule vehicles for oil changes, tire rotations and other services using the Omadi web portal or the app. The client portal lets clients check vehicle status and manage requests. Users can capture client signatures along with time, date and GPS stamps.

Omadi provides native mobile apps for iOS and Android devices.



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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of Omadi

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(25)

4 stars

(0)

3 stars

(0)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 27 reviews

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August 2016

Glenda from Morgan Towing & Recovery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Omadi's Making Everything Easier!

I really don't have a job description, I do everything from A to Z. I take care of all of the paperwork and if no one is here and someone calls I will go and do a tow. We had one wrecker yard with 3 to 4 trucks, I went full-time in 2008, now it's gone to 10 yards almost 11 and to 50 trucks I had no clue how we would keep up, I devised a paper trail to keep up with everything but it got to be too much and that's when we changed over to Omadi. That's why we changed over to Omadi and it's making things easier. We try to help people & Omadi helps us to help people because for one thing the drivers don't have to come back to the office and get their copy. They don't have to pull over off the side of the road. It helps them once the driver gets there. Put the tag in it automatically reads the vin. In 3 minutes they can have all of that info and start towing the customer. It helps them start the process faster and get the customer off the road. Omadi also prevents the customer coming back saying that we tore something up. We can see the before pictures. With Omadi when they take the pictures then that prevents the people from trying to get something for nothing. It's helped because the speed of trying to find invoices. Having it right at your fingertips rather than having to go to a paper log and going through the files. We have cut the search time down to 2 minutes rather than an hour. Most customers are really liking that once we get through we have an email with an invoice. Then once we send the statement out and they send a payment. It takes a minute for me to input. I think it's great!

Pros

The wrecker business is nothing like any other business, so many different variables that go into billing. Omadi has been great taking all of that out of my head and putting it into omadi it has really really helped in that area.

I don't have to go search for stuff it takes me just a couple of seconds and i can find what i need to find i love that the drivers i have certain things.

Half the time before you couldn't read the vin number now it's very clear.

I love that they have to take pictures of the car.

I'm really getting into the other side of it the billing, all i do is click and send them an email or click and print it, it's cut that time way down from what i was using. It's cut down less problems.

I can print all of that off in a matter of 5 minutes while it used to take an hour to do that. It helps with efficiency a lot and it's going to get better!

August 2016

Nik from Morgan Towing & Recovery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

I Love Omadi, They Made Our Business So Much Better!

So At first I thought it was going to be a nightmare to try to change from paper to paperless. And we knew it would be a couple of week transition possibly to a month to two months s and as we started doing it everything started to come to light how it was helping save money, helping work more efficiently so it gave us more reason to pay more attention of how to operate the app. And so it came to us more quickly and we actually got through it in about a month to a month and a half and we really enjoy it now. I'm not very techie at all and I had this big fear that if you can't physically touch the paper you can't touch the money... but now that it's been shown to me on the computer screen what's actually going on and how we are saving money and how omadi takes care of our business and while we are home and at sleep omadi is taking care of everything I feel like I would give this and I would promote this to anybody in the towing industry, even though I know the towing industry is very competitive business but if anybody wanted to do better in the towing business I would recommend that they use this. They've made our business so much better and they can make everyone else's business great also. So here at Morgan towing we were overwhelmed with how well omadi took care of our business like I say even when we were asleep they were taking care of business and even our older guys that maybe weren't so techie all the way to the younger guys that are techie It was bringing everything to light of how well it operates and some of the things that the office administration could see they were going through it and it made there job so much easier and whenever they found something that they weren't ok with as far as it makes it you got to go to this step before you got to this step what we did is call a gentleman at omadi told him that maybe we need to take this step out that gentleman took it out right then and made it to where it suited our business. Then if they find anything else in that computer or in omadi that they believe needs to be in a different spot, it needs to be in the system but maybe move it to a different spot or different screen so it's all in one they move it right then, Omadi caters to the towing business. Omadi is perfect!

Pros

It has really upscaled the profit margin in our business and we don't have any reason to be upset with Omadi for how they take care of our business

Omadi has affected our vision for Morgan towing to new heights to new scales as far as I can focus on buying tow trucks, buying equipment, hiring better employees because I don't have to worry about the paperwork anymore I don't have to worry about how we are going to make sure we're going to get paid on the paperwork end.

So omadi has greatly affected our business as far as more efficiency and I can worry about buying tow trucks and taking care of my employees, getting better employees, taking care of safety programs, taking care of other things rather than worrying about paperwork worrying about my administration as far as how we're getting our bills out to be able to get paid and making sure that dealerships customers private customers anybody has access to their billing, here at Morgan towing we don't have to worry about that anymore.

August 2016

Brad from Dominion Towing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

The Greatest Thing That Has Ever Happened

August 6, 1991 the internet became available for use... for those of you who remember that I am certain that you have mentioned on many occasions.... "wow, its amazing... how did we get everything done before email and the internet?" Well... Omadi will create that same feeling... because once you have it you will wonder how in the world you got everything done with out it. (It is also a little like crack... 'cause once you start... you can't stop.) Omadi is by far the greatest thing that has ever happened for us and will most likely be the greatest innovation and milestone that the current generation of towers will ever. Omadi is dedicated to providing the best product and services available.... and I can attest to the fact that our team has awarded them gold starts in every department. We are fortunate enough to have 35 of the best towing professionals the industry has to offer on our team... and we are now blessed to have Omadi backing up our every move. After 21 years of providing the best PPI services in the world and approaching the 1 million vehicles towed mark we are 100% certain beyond a shadow of a doubt Omadi is the key to staying on top of the game for the next 20 years. Whether you own, operate or manage a towing company, you owe it to your self and your team to take the time to understand exactly what Omadi can do for you. Sure there are other software services available... but you can rest assured they either out dated or sub par in comparison. Do your self a favor. You will be wondering how in the world you got along with out it.

Pros

1. You can see your entire company in 1 place... unheard of until now. I mean EVERYTHING.

2. NO MORE TOW TICKETS... (this is the greatest feeling ever, to be able to climb in any truck at any time and you are 100% prepared. Not only do you have your tow ticket and camera with you at all times you also have the entire filing cabinet with any piece of info you may need at your finger tips.

3. Our industry revolves around data... the beauty of Omadi is that they have made every single piece of info you have ever wanted or could ever need able to appear before your eyes in record speed. Face it, you have questions every single day.. what is going on now or occurred last week, last night or last year... with Omadi... all you have to do is ask. AND BAMMM

I could go on and on... I just want to extend a BIG THANK YOU to the Omadi team as they have insured our position at the top for the next 20 years and have allowed us to eliminate wasted time, fuel, man power all while cutting costs and increasing revenue. IT IS A WIN WIN WIN.

When entering into a contract with Omadi.... don't worry about what it cost. I am serious as a heart attack... I have run the math every which way possible... once you are up and running on the system you will increase your revenue well past the amount that you spend.

Ohhh... and time...that ever fleeting commodity. I'm not saying that you will be sitting around twittling your fingers... but you will definably notice an increase in efficiency.

May 2015

Albert from Lazarus Oilfield

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2015

The best software for dispatch, invoicing, and overall transportation fleet management!

After searching for months to cut costs and maintain low overhead in a difficult economic time for oilfield services companies, we began searching for software that would allow us to scale back our number of employees not involved in revenue generation. We demo'd around 15 software suites and found Omadi to be the best option. The ease of use, integration, and simplification from driver tracking to final invoicing has made Omadi worth its weight in oil! We are able to downsize our back office and rely more on our dispatchers to do the manual entry; freeing management up to oversee our fleet without having to spend countless hours combing through paper bills and matching them up for invoicing purposes. The mobile app allows our drivers to fill in only needed information, while our dispatch team enters the rest. This cuts down on human error and the problem of sloppy handwriting or lost field tickets. The drivers take a picture of their weight tickets and attach it to their current load information that can then be invoiced within seconds of a job being complete. Anyone in the business knows the frustrations of waiting for a driver to Transflo or Camscan a ticket to the office and then match it up with the correct load. The time we used to spend on these redundant tasks allows us to better plan our logistics and save money on fuel and minimize minor errors that typically add up to thousands of dollars. Omadi has allowed us to cut costs by around 30%! Omadi is also fully customizable with a little bit of tech knowledge. By not having to rely on developers and the oft repeated "When enough of our customers request that be added, we will be able to spend the development time on your request," we are able to customize the software and mobile application within minutes. Omadi has brought our oilfield services company into the twenty-first century and is allowing us to stay busy and profitable in a very lean time.

Response from Omadi

Replied October 2015

Thanks for the review Albert. It has been a pleasure working with you and the Lazarus Oilfield company. We are committed to continually improving and updating our software to provide you with the best possible experience. Sincerely, - The Omadi Development Team

October 2016

Schafer from SKG Management, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Professional, Fast, Efficient and Effective

We have over 12 years collective experience in this business and I must say that Omadi has figured it out. We have so many moving parts each day, its unbelievable to fathom how Omadi has stepped in and helped our business legitimize everything from daily operations to forecasting and creating solutions for expansion. Bottom line, Omadi is clean, efficient and effective. Its hard to find a software solution that brings all three of these vital business elements to the table. We collaborate monthly on new additions and functionality -- where are you going to get something like that!!!? Interactive account managers, great feedback in reporting, streamline mind-numbing processes, etc, etc, etc. We highly recommend Omadi!!

Pros

Ease of use. Functionality and accessibility of staff and Account Managers. Variable process flows, training is widely available.

September 2016

Mike from ASAP Towing & Storage

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Great Company To Work With!

Omadi grew our company to higher levels in the towing world. Omadi helped us streamline our processes which in turn lowered our costs and increased our profits. Our costs have gone down substantially and efficiency increased.

Pros

The software helps you tow more and spend less. We don't have time to waste in the #towlife and Omadi helps us to get the job done efficiently and faster than ever before. It helps keep our drivers safe because it gets them off of the road quicker.

August 2016

Sid from Dominoin Towing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Forget sliced bread... this is where its at!

Ive been towing for 30 years... tractor swaps, big heavys, PPI's, road service... you name it and this thing is absolutely incredible! Never has it been so easy to get it all right... THE FIRST TIME... and no ticket book required... you got my vote Omadi. This was designed for REAL towers. Thank you

Pros

I love the fact that I no longer need a ticket book. I no longer have to write out and keep receipts. I love the fact that I have all of the account info I could ever need in the palm of my hand.

No more questions and wasted time waiting for the answer. With Omadi... I am able to get sh*t done.

August 2016

Ken from Dominion Towing

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

My Right Hand Man

Omadi makes life a breeze. Simple to use. Easy peezy. For years we knew we needed to do something in regards to streamline or digital management of data... we just prolonged the experience because of the uncertainty. Truth be told our success level has been stellar... and we didn't see the need to spend more money in order to do the same thing we were already doing. After being somewhat leery of the implementation process being an extreme under taking for a few years we performed our due diligence and researched the major players in the towing management field, settled on Omadi, jumped in with both feet and never looked back. There is zero doubt that we made the right decision and could not be happier.

Pros

The software is super easy to use whether you are towing, managing, doing payroll, dispatching or maintaining your fleet. Couldn't be easier. It just couldn't.

August 2016

Connor from B&B Towing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Changed my world

I have researched and used many software packages over the years. I have felt the pressure of competition, regulations in an ever-changing tow industry. Omadi has exceeded my expectations and has brought back my enthusiasm for the business. It provides me with peace of mind to truly understand what is happening in my business and to feel as though I am in control.

Pros

My favorite 2 things are not being buried in paper anymore and the amount of customization that automates so much of our process. I highly recommend this software.

Cons

It takes a meaningful 60 day commitment to learn to and work through all of the custom features that are available.

June 2017

Rusty from S & R Towing

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Exellent Service

Being able to customize it!

Pros

This program is very powerful and very changeable. You can easily add fields and make it do things that YOUR company wants and needs and not what THEY expect you to need. It does take a little bit of time to get use to but is I feel the best program out there.

Cons

When I can't remember the programming steps that I did before. It's ok because Support is just a phone call away.
Also better training would be a big help with startup. It took us a good month to get it dialed in but after we changed from our old program(which we spent thousands of dollars on!!) we have never looked back!

November 2016

Megan from Star Parking Solutions

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Brandon Petersen is my hero!

As Sales and Marketing Director for Safari Towing I really don't utilize Omadi like our drivers do so this review will be of a bit different flavor than the others. With that said, I think having access to a software program like Omadi is such an asset to our company. It sets Safari Towing and Star Parking Solutions leaps and bounds ahead of our competition. My only problem was that I wanted to have something to give our clients as a quick reference on how to use their online portal and nothing like that existed. Thats where Brandon comes in. Brandon listened to my vision for a document that would serve as a resource to our current clients. We also discussed the possibility of another resource I could use to show prospective clients how amazing our Omadi powered program is. Brandon took the ideas from our discussion and turned them into a reality. A beautifully laid out and professional looking one to boot. I am thrilled with my new marketing materials and cannot wait to see the reaction to them from my clients and prospects. Brandon is extremely courteous, efficient and professional and I have enjoyed collaborating with him on this project.