ProntoForms Software


 

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.

One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.

Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.

 

ProntoForms  - Dispatching
 
  • ProntoForms  - Dispatching
    Dispatching
  • ProntoForms  - Incident reporting
    Incident reporting
  • ProntoForms  - Installation and maintenance
    Installation and maintenance
  • ProntoForms  - Signature
    Signature
  • ProntoForms  - Sketch on photo
    Sketch on photo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

113 Reviews of ProntoForms

 

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Software Advice Reviews (3)
More Reviews (110)

Showing 1-3 of 3

Caryn from NBD
Specialty: Auto Dealership
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Solving Problems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to create all data needed for day to day jobs, mobile accessibility is great also, flexibility in all aspects

Cons

takes a little too long to update and transfer information between the software and database and where it is held

Review Source
 
 

Raghav from Adaptrum
Specialty: Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Solves many problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great application for bigger analytics view

Pros

It has a robust feature set and good support as well.
It's a huge plus that the solution supports an unlimited amount of forms.
It is easy to use and it is very stable

Cons

It takes an hour to update Prontoforms when utilizing outside data sources and sometimes the help documents are less than helpful.
Some projects take back and forth and follow up on our part instead of the pronto forms team driving the closures

Review Source
 
 

harmandeep singh from New York University
Specialty: Information Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Pronto - The Best Mobile Reporting Tool on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end.
We use pronto forms mostly for time sheets and safety sheets. I love getting all the information I need from the crew on site right away as opposed to waiting until the end of the week for them to bring it in. It's also great that the customer can get a copy of the paperwork immediately and we can collect signatures and take pictures of the work we did for back up.

Cons

I don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced.
behind the scenes when setting up destinations, etc. can be confusing.

Review Source
 
 
 
Showing 1-20 of 110

Diane from JUDD FIRE PROTECTION LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great For All Depts in My Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love Pronto Forms for payroll, safety, project management, Human Resources, Purchasing Dept and inventory tracking.

Pros

1. Easy platform enables all our field techs to submit vital information back to the office and management.

2. General contractors require our field employees fill out daily job reports by hand but now they accept our reports in Pronto. We simply add their email address in the distribution.

3. We export timesheet data into Excel and import into our payroll system. O more data entry.

Cons

Would like to make contractual language on our work orders smaller than the rest of the pages.

Review Source: Capterra
 


September 2018

September 2018

Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My business requires good documentation, and Pronto Forms delivers it.

Pros

Easy to design forms just the way I want them, and how I want them work.
Instantly deploy them my work force.

Cons

New version and previous version of help topics are not well separated.
Smart logic function could give more details about what each does.
I’d like to see a preview pane open so I can see what I’m building as I go.

Review Source: Capterra
 

Saniya from skoah
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Shop Operations are a breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using fo shop operations and tracking of daily sales. Able to take paper forms and make them accessible digitally. Great for our independent shop owner.s

Pros

Super easy to customize and brand for shop use. Easy to give access to our franchisees

Cons

Not as intuiative as I would have liked for initial set up, but customer support was very very helpful

Review Source: Capterra
 

LUKE from EAST COAST LOGISTICS LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

NOT THE BEST BUT GREAT START

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

USING PRONTO FOR MOBILE BILLS,HOUSE BILLS AND TRANSPORTATION LOGISTICS FORMS

Pros

SOFTWARE IS SELF TEACHING AND PRETTY SMOOTH ONCE YOURE ACCUSTOMED TO USING SEVERAL TIMES

Cons

BUTTONS AND GRAPHICS ARE SMALL BUT COLORFUL. STILL TRYIGN TO FIND A ZOOM

Review Source: Capterra
 

Cecilia from Akuamart
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Excelent app!!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Data base info is used on excell and the bussines inteligence to make reports

Cons

Mobile forms format is very short on the side

Review Source: Capterra
 

Dusty from Watchmen Security Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Best Solution for Data Gathering

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Has been great! It took less than 5 mins to sell the product to my team after creating a proof of concept during my free trial. Its also great to have a native iOS app because it works so well.

Pros

The design allows for efficient capturing of data from remote employees. We took our Sales process down from a couple day ordeal to a 10 min session with ProntoForms to get a job ready for quoting and production.

Cons

I really would like to display photos attached to items for a customer facing quick quoting design. Would be a simple addition to an already great and very polished platform. Also more integrations would be nice as there are some many places to put data these days.

Review Source: Capterra
 

Jim from Arktos Incorporated
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

One Of The Best Things We Have Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use & flexibility. We have a pronto form for many of our daily construction activities and often will create custom forms for specific projects.

Cons

File attachment limitation & not able to attach & send videos.

Review Source: Capterra
 

Mark from Layher Pty Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Pick of the bunch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have only just begun. Easily creating a couple of forms for our Australian operations. Will look for more opportunities to exploit the potential of ProntoForms.
Having trialled many other options, I settled on using ProntoForms for the matter of cost effectiveness and broad feature set.

Pros

I appreciate the look of the App on Mobile devices.

Cons

Web portal not always so intuitive to find settings I am looking for. Though have been able to easily find solutions, using online support articles.

Review Source: Capterra
 

Patricia A from Diversified Maintenance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

The Best Customizable software out there for mobile forms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are continuously working with Pronto Forms to make this software the best it can be to suit ours and other companies needs.

Pros

That we can customize it to our needs. The flexibility and the technical advances of the way we can do things. Being able to incorporate signatures, pictures, calculations, geostamps and much, much more.

Cons

I can't think of anything that we don't like considering they take into consideration what we don't like and try to make it better for us.

Review Source: Capterra
 

Kimberly from Greater Dayton Premier Management
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Pronto Forms-Experience and Use of Set-Up for Mobile Forms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Monitoring work orders; able to access work orders from desktop or mobile device; customer service reps were patient and always available

Pros

Able to retrieve reports by using filters

Cons

Ease of use was a challenge for me; nothing else.

Review Source: Capterra
 

Alok from CBRE
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

Easy but a little not obvious

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the structure of forms created and also while creating them. V2 gives a lot more clear and attractive look to get going on.

Once you know how to do things there, it all becomes too easy.

Cons

A lot of things aren't obvious enough for someone who is picking it up for the first time. A preview section or something similar would be of use.

What if I need to copy a form from a given account to a different account. I couldn't find an option to do that.

Review Source: Capterra
 

Joe from Aggora
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Easy to use and effective form building

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

ProntoForms has been a brilliant way of integrating their forms into our everyday jobs and custom built systems. The latest version of the form builder is a very powerful tool allowing you to build complicated forms in no time at all. The forms are easy to use for users and do not require a lot of training before using it out on the job. We can't fault the support team, they answer your questions where possible and will pass on to the appropriate person if required.

Cons

Although there can sometimes be issues when the forms are sent/received, the support team are on hand and is generally fixed with ease. Any ongoing issues are passed onto development for fixing.

Review Source: Capterra
 

Andres from Shell

July 2018

July 2018

great and easy to build forms and deploy in a maintenance environment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to build forms and also link them to where you want to see your results/dashboards. Support is always helpful and chat feature is nice

Cons

flexibility of what a form looks like on the iPad. Would be nice to make form look differently in terms of design where it looks more like the PDF version

Review Source: Capterra
 


July 2018

July 2018

Prontoforms helps our team easily capture information in an organized an effective way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Professional looking reports, easy to use, easy to update, easy to deploy. The ability to pre-load inspection data prior to performing inspection allows for users to spend less time inputting data that has no value to the inspection besides identifying it.

Cons

As far as I know, there is no ability to change colors or theme of a form. I would like the ability to store certain forms in folders on my device, rather than scrolling through a large list of forms that are available.

Review Source: Capterra
 

Durgesh from Dexel Developments
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

BEST THING ON MARKET IF YOU WANT TO SAVE YOUR TIME FROM MULTIPLE FORMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use,
saves paper,
helps environment
good customer support
save time and money.
cloud storage.

Cons

MAybe need to work on improving the conditional logic, sometimes it is very difficult to use it.
Also providing users the ability to update the font would very help full.

Review Source: Capterra
 

Jaime from Superior Pest Control

July 2018

July 2018

Great Program for our Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We get great customer response to there very own custom form! Having that ability to make custom specific for each individual customer is priceless

Cons

I find the customer service experience can be a little less than easy to deal with. They prefer to try and fix a problem with video tutial or support links.

Review Source: Capterra
 

C. J. from Five Star Food Service
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Great Things Early on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to integrate our field forms with other platforms like Salesforce to keep information and data clean and fresh in an efficient way. Looking forward to building more and more!

Pros

Integrations (Salesforce, SharePoint, etc)
All-in-One Platform versus connecting via 3rd party APIs
Reporting & Analytics on platform

Cons

Backend could be a little more user friendly and intuitive. Overall its very solid and robust, but easy to get lost and not find what you're looking for immediately as a newbie.

Review Source: Capterra
 

Terrance from UNICO Engineering.com

May 2018

May 2018

ProntoForms has been a great tool for easily gathering field data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The tool and forms are very easy to use. The set up has so much customization built into it. Customer support is terrific. The cost is reasonable.

Cons

Can get a bit complex at times to build your own form, but support will help when needed. Professional services rates are decent.

Review Source: Capterra
 

Nathan from RPS Composites
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Very pleased with the entire experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed to be able to queue data on mobile devices when wifi/cellular was temporarily unavailable. ProntoForms works great for this.

Pros

It's easy to build forms and distribute data without any programming skills. ProntoForms' development team managed our more complex functions and reports. It's a good combination of being able to build our own forms and still have technical resources available when necessary. Support has always been prompt and knowledgeable.

Cons

It would be nice for our users to be able to use their license on more than one device at a time. Our inspectors use tablets and phones.

Review Source: Capterra
 

Patrick from Les Idées de Fous

May 2018

May 2018

Straightforward, easy to use, and cross platform compatibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like that there are many question types and for are available. We also like to be able to annotate and sketch directly on images attachments. The notion of drafts and production versions are very useful also.

Cons

ProntoForms is really great to gather and compile data from remote locations easily in a structured manner. It is even possible to send the data in a spreadsheet in Google Drive or in a SharePoint list. One area that could be improved is generating custom Word reports. The DREL templates are not very user friendly and the result is often unreliable.

Review Source: Capterra
 
 
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