Scheduling Manager Software

4.33 / 5 (21)

About Scheduling Manager


Scheduling Manager from Thoughtful Systems is complete management tool designed for service business owners. Key features include customer relationship management (CRM), customer information management, employee information management, job scheduling, mapping capabilities, accounting, payroll and inventory manager.

It manages all customer information including contact information, directions and map information, as well as creates mail-merge letters, schedules reminders to sales prospects and tracks account transactions and estimates.

Scheduling Manager also manages information for employees like contact information, payroll data, employee skills inventory and certificates. It has mapping capabilities with multiple mapping interfaces including Google Maps, MapQuest, Microsoft MapPoint and Yahoo Maps. It enables users to print directions and routes, create routes and track real-time locations of employees.

With the accounting and payroll feature of Scheduling Manager, users can automatically create invoices on job completion, split billing, maintain transaction history and manage payroll for employees.

Service Manager provides mobile apps for both iOS and Android. The mobile app allows employees and field workers to access and insert information into the system. It also provides a web portal for both employees and customers to check their job request, job completion information and job schedules.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

21 Reviews of Scheduling Manager

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(13)

4 stars

(5)

3 stars

(1)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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January 2012

Tatiana from Anta Plumbing

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2012

Great service and helpful schedule program

Ask as much question as possible about every fisture at this progam, get all helpful modules for your company, save your money on your services (speedy database entrance with CALLER_ID fixture) and quality of services (NO mistakes on phone numbers, machine does entry itself, no dispatch is needed I'm ready to accept more calls now! And meet more services, it save me money from extra person in a office. Count yourself, talk to Service Department at Schedule System, and ask for DEMO version. If any question, send me e-mail, use this system myself with my dispatchers, very helpful, I don't have to run to them and explain every details anymore - they can see on thier computers screen all my notes and warnings

Pros

I was looking around for more than a year for schedule program for our plumbing company in Toronto, Canada. Nothing was matching our needs.
Finally, I choose THOUGHTFULSYSTEM Schedule program.We met a lot of extra fixtures - phone module, different reports to make quality controls for our plumbers, ability to change the crew every time we need (to have chances to find who was at that job site and be flexible with switching the plumbers).
Sales department did a great job, Elina was very patient with me, answer right away on all my questions.
Charlie! The person who pick up the marathon from Elina to serve us, any minute I can call and I will get a help from professionals, they fixed every single peace at this program specially for us.




Cons

About the program - very friendly interface! We just follow the instruction (company provided to us book with articles about every module available) This year we are sending special Christmas LETTER for every customer
Easy to control changes (assign plumbers to projects and than re-assign them because of changes happenned on the day schedule)
Make notes every time customer called us, every time next dispatcher will serve this customer she will know what the details were in a previous cases.
Any time you need to make "remind call", you make a note and on that time special window will appear to remind you to call the customer to confirm the appointment, for example.

Easy to learn the fixtures, no complication (for the first couple weeks we called to technical support - to install the program we even didn't use Network Admin, we did ourself, every workstation were installed just with all recommendation from the book-instruction provided with program

December 2011

Lena from Robby's Rooter Inc.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2011

Scheduling Manager Review

We bought Scheduling Manager 5 years ago for our plumbing business. It has been a big help in the day to day running of our business. We've been very happy with the service we've received from Thoughtful Systems. Sarah was very helpful to us. Initially, she helped us learn the program and get started inputting our data. Over the years, as we ve grown, we ve learned more and more things that the software can do. We had a few things changed for us, so that it would work exactly according to our needs. Like customizing an invoice and some of the email templates. It saves us a lot of time, and is very convenient when you need to send out Christmas cards, etc., or promotional pieces offering special offers or new service offerings. The built-in e-mail features are great! I highly recommend the software for your plumbing business, or any business you re in that requires keeping tabs on customers, assigning jobs to employees, tracking accounts.

Pros

Over the 5 years we ve been using The Scheduling Manager, we ve found more and more features which help us save time, and even help generate new business.



It s great for keeping track of the technicians. We can see all the appointments for each tech on the drag and drop calendars. This makes it much easier for us to handle existing appointments and find the right tech for a new appointment while a client is on the phone, asking for service. We found that it s much better to try and give a definite appointment time to our plumbing customers at the time they call. We used to have to call them back, and then there were problems with playing phone tag. Sometimes we lost a job altogether.



Also, it s a great plus that we can send a text message straight from the software to the tech who s assigned the job, giving him the job details right on his mobile phone.

Cons

Nothing I can think of right now. In the past, we found certain things we wanted that we didn t find in the software. After discussions with the folks at Thoughtful Systems, we had the software customized so that we got the features we needed. As of now, we re happy!

December 2011

Miriam from Today's Maid Service

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2011

Absolutely LOVE Scheduling Manager!

We started with the Basic version 6 years ago. We have upgraded as we went along to higher versions, giving us more capabilities. We're very happy with the software and the support services provided by Thoughtful Systems. It s great that you can get started with an inexpensive version and then upgrade as you grow to more and more sophisticated versions, with more features, and allowing more users, etc. It s also a plus that we could ask Thoughtful for customizations when we needed them, and they provided them to us at a reasonable cost. My businesses could not run nearly as effectively without the Scheduling Manager. It has so many features which save us time, like the automatic credit card processing and the Hopstop interface, the e-mail capability, amongst others. I would recommend it to anyone who needs to schedule a lot of clients, keep track of employees, and amounts due, as well as payroll, etc.

Pros

The Scheduling Manager has helped us grow, and maintain efficiency, save time with the credit card processing, e-mailing, work orders and customer reminders and other useful features.

Since then, we ve upgraded again, and added in some special customizations for ourselves. We also implemented the same system at our new sister companies. We didn t need to learn new software for the pet walking business or the handyman business. Now we re running the Enterprise Deluxe version for 4 companies.

The e-mail marketing module helps us get new clients and encourage existing clients to re-book. We don t have to use Constant Contact any longer!

We really like the support and training we get when we need it from the friendly support people at Thoughtful. Sarah, in particular, has been really great to work with. Also, we appreciate the fact that we can get custom modifications made at a reasonable cost when we need them.

Cons

None that I can think of right now.

December 2016

Hiram from Designer Maid

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Would Not be able to Function without Scheduling Manager

First of all, the software is bulletproof, but if I ever need help, it happens.............same day and with a live person. What more could you ask for. If you are considering any other scheduling software, you should make an appointment to talk with your counselor.

Pros

once you learn the program, it is easy to schedule, print jobs, manage employees and process credit cards

Cons

only thing that comes to mind is.....would like to segregate active customers by start date. In that way, when we do a price increase, we would not have to physically look up customers less than 1 year old.

June 2018

George from Freecloud Properties

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great product for our business

Pros

Covers everything we need and is quite fast. This enables us to get the job done efficiently. Very happy

Cons

Not much really. If we need something we ask for a modification which obviously isn't included in the price

January 2017

Kolan from Freedom Window Cleaning

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2017

SMG Review

For basic functions, the software is sufficient. But much functionality is lacking. Reports, multi-screen use, the capacity to change some factors in customer or job files to name a few.

Cons

The lack of flexibility. The lack or difficulty of generating reports.

May 2011

Lynda from Avanti Cleaning Service

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

May 2011

I reccomend Scheduling Manager

We researched 5 different packages for running our cleaning business. Scheduling Manager was by far the best. The others either were too basic or had a weird pricing structure. I reccomend this product, especially if you have a growing business or are already high end.

Pros

Wide variety of input screens
The screens are well laid-out and the user-defined fields make customizing easier.
Good Customer Support
Technical Support Team very responsive to our set up, which is a bit non-traditional.
The purchased add-ons are excellent.

Cons

Things I thought came with the base system were in fact add-ons. They were not clear about during our discussions.
They need to have an imbedded report writer so clients can create or modify their own reports.

December 2017

Jessica from Outpatient Treatment Center

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2017

This product made it simple for me to add and delete staff scheduling.

Pros

The ease of use of the product was the best feature. If I had difficulty with a certain area, the "HELP" button was close at hand and would describe step by step what I needed to do.

Cons

Making changes was a bit difficult. If I had someone on the schedule and needed to reverse and place someone else in that spot, there seemed to be an unneccessarily large number of steps to do so.

December 2016

Mike from Cooperative Cleaning

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

December 2016

Feature Rich But Needs Work

Feature Rich but needs a much better UI and the ability to easily create custom reports on all the data fields. Also, needs online help for for most visible fields. Finally, unit, system and integration testing needs to be much better.

March 2010

Simon from Byrd Enterprises

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2010

Scheduling Manager really helped

I very much recommend this software. The company is very helpful. Whenever I've need help and support, Sarah or one of her staff have been ready to assist. Once, even when it wasnt really anything to do with their software.

Pros

This software has been a great help to us in getting our business more organized. Before getting this software, we had our customer information on one place, and our calendars in another, and we had to use Quickbooks for invoicing. Now we can get everything done using just the Scheduling Manager. And, it does more, that we didn't expect -- like the emails module, which is really cool

Cons

None that I can think of

January 2014

Lawrence from Jiffy Maids

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2014

Outstanding and easy to use

I have been using Schedule Manager for over twenty years and I seriously cannot see myself using any other program to schedule appointments. Time management is key and the program is extremely easy to navigate without any complex formats. The user interface and the template is easy and it gives me the flexibility of making sudden or repeated adjustments to the schedule very effective. It also allows me to execute other various tasks such as email, messaging, payroll, and creating invoices with a few easy clicks. For me, it's the ultimate tool in organization.

June 2017

Amie from Pure Bliss Cleaning, LLC

Company Size: 2-10 employees


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

June 2017

Archaic and outdated program.

I'm sure Scheduling Manager was great 10 years ago. But it leaves a lot to be desired and the App has very few features.

Pros

They provided very detailed one on one training and called to follow up and see if I had any questions.

Cons

The program is not user friendly, not really geared towards field service professions. There are better products out there for the price. You pay dearly for any extra features like credit card processing or text reminders and have to go through third party companies to get them.

October 2014

Thomas from ECO Logic

Review Source: Capterra


Ease-of-use