simPRO Software

4.30 / 5 (80)

Our advisors have recommended this product 20 times in the last 30 days

About simPRO

simPRO is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any other areas of your workflow, simPRO provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits.

More than 120,000 field service professionals in the commercial and residential spaces trust simPRO for workflow management. simPRO combines cloud-based software for the office with mobile apps for technicians for superior office to field connectivity. 

simPRO is a top-rated choice in the field service industry due to easily-accessible customer support, online hel...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

80 Reviews of simPRO

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(51)

51

4 stars

(17)

17

3 stars

(3)

3

2 stars

(3)

3

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 80 results

January 2019

Lori from Liberty Fire Protection, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Public Safety

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Best overall Service/Project Software on the Market

It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.

Pros

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

Cons

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

Response from simPRO Software

Replied January 2019

Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

October 2019

Rob from Stanton Engineering Solutions, Inc.

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Robust and intuitive field management software

Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

Pros

When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

Cons

There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

Reasons for Choosing simPRO

simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team.

Response from simPRO Software

Replied October 2019

Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

July 2020

Elizabeth from Superior Pool Service

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great Customer Service

From the beginning everyone I have worked with has been incredible. If they don't have an answer for you right at the moment they will always go back to the drawing board and figure a solution out for you. They are customer focused and truly do whatever they can to make your company run smoothly.

Pros

Their customer service is awesome. There are so many different ways to get in touch with someone and they're quick to respond.

Cons

There are some aspects of it that make a little difficult for pool companies to operate from, but just makes you think outside of the box and change your business structure.

Reasons for Choosing simPRO

Less expensive, more customization available

Response from simPRO Software

Replied July 2020

Hi Elizabeth, thank you for taking the time to review simPRO! We're happy to hear that you've had such a positive experience with our Customer Support team. Best, Team simPRO

May 2020

Gerald from Centric Mechanical Services

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

May 2020

SimPRO for commercial HVAC

Pros

The software is relatively easy to use once you understand the workflow. Setting up the system for the first time was very easy. Customer support has been good. The quotes portion of this software is a breeze.

Cons

Over all this software to me has more pros than cons although some of the cons are very big in my line of work as a commercial HVAC Mechanical Contractor. The office, administration, scheduling , quoting and reports are very good though the tech work orders (ie job cards as SimPRO calls them) are probably the one of the largest pains we suffer with as a commercial HVAC Mechanical Service Company. The main problem is that Simpro will not allow you to create one Service Ticket to send to the customer that shows the techs write up of the worked performed, the techs on the job and the total hours. If two techs worked on a centrifugal chiller tear down for two weeks Simpro would generate a service write up with the same job number for each tech for each day. That’s two Simpro Service tickets a day for two weeks which totals 20 Service tickets that we have to send the customer just to show the total hours worked each day versus having one service ticket that the customer signs showing tech names and the total hours worked each day. We have talked to Simpro Support about this and there is nothing they can do or will do about this. On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars. From what I understand Simpro originated in Australia and they use mark up percentage where as in America we use Gross Margin so beware.

Response from simPRO Software

Replied May 2020

Hi Gerald, Thank you for your feedback. We're glad to hear that it has been easy for you to use simPRO for your business. In regards to your technical issues, our US-based Customer Success team is happy to work with you to provide a solution. Please reach out to customersuccess.us@simpro.co. Best, Team simPRO

July 2020

Jessica from Aarons Home Tech

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Home Automation Use

Setup and onsite training was a HUGE help.

Pros

With all our leads, projects and service needs we were able to tie every type of job into one system for accurate billing.

Cons

Reporting seems to be lacking in areas where we'd like to see the data gathered from field technicians into material report.

Reasons for Choosing simPRO

Onsite training, plus a platform that never needs to be upgraded. All the new features and additions come online to each user without additional charge.

Response from simPRO Software

Replied July 2020

Hi Jessica, thank you for your positive feedback! If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO