Smart Service Software


 

Smart Service is a field service management software that assists businesses with scheduling and dispatching activities. The software connects with QuickBooks for exchanging financial data and transaction records. Smart Service is a modular software comprising of integrated modules for scheduling, reporting, dispatching, workforce tracking and inventory management.

Smart Service teams with QuickBooks to synchronize existing and new customer, product, employee and service information within both applications. With automated route planning tool, service delivery managers just have to add service locations and the tool automatically builds daily service plans for field operators and drivers. The mobile-enabled technology allows field workers to communicate with their back-end managers, receive service details, and send service updates.

Smart Service is GPS enabled and allows office managers to track locations of their field drivers. The solution also provides inventory management features to track inventory level, update inventories and more.

Smart Service is used in various field service businesses including HVAC, plumbing, pest control, cleaning, contractor and handyman businesses.

 

Smart Service - Calendar
 
  • Smart Service - Calendar
    Calendar
  • Smart Service - Demo
    Demo
  • Smart Service - Customer search
    Customer search
  • Smart Service - Map
    Map
  • Smart Service - Customer general information
    Customer general information
  • Smart Service - Work orders
    Work orders
Supported Operating System(s):
Windows 8

243 Reviews of Smart Service

 

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Software Advice Reviews (36)
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Showing 1-20 of 36

Loreto from CJI
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Useful Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Aside from the fact that Smart Service is very easy to use I also like that it can be linked to quickbooks. It's scheduling feature is very useful.Also, they have a great customer support.

Cons

At this moment of time, I do not have any bad comments with Smart Service. I am very thankful of this software.

Review Source
 
 

osahon from community research and development centre
Specialty: Energy and Utilities
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

My experience using Smart Service has been wonderful, costumer service is always listening to real world scenarios and using those to improve the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The features it offers for the field staff are great, it allows for tracking real time and also be able to generate pay role. It is very user friendly.

Cons

i would advice that a manual for this program can help increase the rate at which users understand every feature in the software, so that field users can quickly learn how to use the software.

Review Source
 
 

melissa from glass
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

DISAPOINTED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

be advised that you can't even just purchase the product and use it. You have to pay for customer service to continue to use the product, even when you aren't at fault, when the system is not right you still have to pay for them to fix their problems.

Pros

Functions to schedule jobs is probably the only thing that I use this product for so I don't have many questions or problems, but when you do, its a problem

Cons

lack of customer service help on issues that are with the function of the product. I am able to function in the system as much as i need to, but when the system isn't doing what its supposed to then there is nothing I can do about it other than pay for them to fix a problem that should not exist

Review Source

  Response: Mike , My Service Depot

Date: December 2017

December 2017

 

I’m sorry that you’re disappointed with the charges for ongoing support of Smart Service. You are correct that we do charge for ongoing support, but that charge includes all product updates including new feature enhancements, call-in and email support, customer training webinars, and continuing use of our web services for our mobile application. We strive to provide the best products and services at a reasonable cost to our customers, and the total cost of Smart Service is among the most competitive in the industry. I see that you recently renewed your support account, and we hope that you’ll take advantage of all of the services that it includes.

 
 

Katrina from Blue Reserve Water
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Works Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great program, they could fix a few things, but other than that I have been satisfied.

Pros

Scheduling is easy and organized.

Cons

They don't tell you when it has been updated and their mapping system does not allow you to "optimize" more than 100 jobs at a time. My techs tell when their system is acting up and then I have to contact them to find out why and usually it is due to an update.

 
 

Walter from WT Mechanical
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Have had no real problem , they have been quick to to fix any bugs that I have had or on a new roll out. There staff have always been quick and great.

 
 

Todd from Bromwells
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Buyer beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you have existing software and want to use this as an interface don't do it, it may work fine on standalone but not integration. They will tell you it will work and then when it doesn't they will try and have you change your ways to make it work. Once you realize it's not going to work it will be too late to get your money back then you will not hear from them again.

Pros

Associates were nice.

Cons

Would not work as expected and they didn't care .

Advice to Others

Be very careful making this decision, I spent several years looking and spent almost a year before purchasing this system and it was a complete failure. It may work fine if you are starting from scratch but not when doing the integration .

 
 

Brer from WOW Windowboxes
Specialty: Lawncare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Disappointed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We thought this was what we had been looking for. They system is not very user friendly. It must me stored on a computer making working from home not possible. The service center NEVER answers their phone. They always all you back that day but it's maddening when you need to figure something out that you have to leave a message. However, if you call sales they pick up right away.

It's an ok service but I would look elsewhere. For a few grand more you could have a custom system built.

Pros

It does store pictures and routes the jobs, however, many times it can't find the house so that is just omitted from the route.

Cons

Can be very slow, especially syncing. Integration with maps would be better with Google maps verse apple maps. Customer service is the biggest con

Advice to Others

Be careful, the sales guys tell you it does anything you ask and there is NO trial period. I think because if people tried it and saw the limitations they wouldn't buy it.

 
 

Gabriella from ALTA IT Services
Specialty: Information Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

BEST ATS EVER!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I absolutely love SS, its extremely user friendly, has tons of features. Makes recruiting easier than ever!

Pros

Job Posting features! and TXT message feature

Cons

nothing bad to say

Advice to Others

totally worth the investment

 
 

DENISE from Modern Mechanical Inc/Cal-Coast Refrigeration Inc
Specialty: HVAC

June 2015

June 2015

Amazing Software!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

What I like best about this software, is that it has the ability to do pretty much anything I need it to. I can add fields where necessary, big bonus!

Likes Least

I can't say there is anything I do not like about this product or vendor.

Recommendations

I highly recommend giving this software a try. It is excellent for the service and repair industry.

 
 

Lisa from Knights Air Conditioning LLC
Specialty: HVAC

May 2015

May 2015

Very Happy HVAC Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It integrated with out our accounting program.
Real time interaction with our service techs in the field.

Likes Least

I can not use our own forms, with out time consuming efforts to create them. In order to use our forms we need to create them our selves using PDF Doc. too time consuming for me. Would prefer to be able to upload them in a word or excel format. (it is an access program should be compatible)

Recommendations

This is our 2nd scheduling program - the ability to own it was important to us. We scheduled demos with 5 separate companies and narrowed it down to 2. Finally decided to go with the Smart Service it really had everything we needed; mapping ability real time locations of our service guys. The ability to attached reports and link multiple service calls at one location. Invoicing, marketing and service contacts etc... The program just works for us.

 
 

Maria from Total Paving
Specialty: Construction

April 2015

April 2015

Needs a lot of work & updating

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great ideas in theory for managing service business. Technicians can view pictures and send pictures back to office in report.

Likes Least

Customer service, girl answers and ALWAYS needs to get back to you. Same day response RARELY HAPPENS. Once they do get back to you 9/10 issues couldn't be resolved or "are under development" or will submit to developer. I never got notification if something was ever fixed. I alway had to try to find it for myself. They charge an additional monthly customer service fee for SUPPORT & UPDATES! Most of the time I called was because something in their system wasn't working.

The system is very slow, one way integration with quickbooks. Meaning you can pull information in from Quickbooks and not vice versa. Not a two way sync with Google cal only one way.

Overall, overpriced software, bad customer service, slow to fix bugs.

Recommendations

Never pay for someone to learn about the bugs in they're software. If you're looking for a complete software that has all of the features they mention and it's intended purposes this is NOT IT!

 
 

Natalie from BRIAN'S PLUMBING INC.
Specialty: Plumbing

March 2015

March 2015

Easy and Accurate Dispatching with Smart Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use Smart Service to dispatch our team of 14 Plumbers and Apprentice Plumbers. This would be a Herculean job without the Smart Service technology. With Smart Service, our two dispatchers are able to orchestrate our work orders to match up skills of plumber with customer needs and minimize drive time. If there is a technical problem, Smart Service is very responsive and helpful. The best part of Smart Service software is that it integrates with QuickBooks and I-Fleet Phones.

Likes Least

Our Plumbers do have a suggestion to improve Smart Service. When the Work order information shows on the Plumber's I-Fleet phone, he sees the main contact name and phone number plus an alternate phone number. It would be helpful if he also could see an alternate name.

Recommendations

I would recommend evaluating Smart Service on the basis of effectiveness. The Smart Service scheduling board is very user-friendly, easy to navigate and easy to read. The mechanics of completing jobs in Smart Service and invoicing for each job in QuickBooks is seamless. Jobs that start but do not finish in one day are easy to track. No job ever gets "lost" in the system. Your bottom line is protected using Smart Service.

 
 

Ross from Toronto Pool Services
Specialty: Pool/Spa Maintenance

March 2015

March 2015

Good, reliable and easy to use product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is a very user-friendly software, I very much like the interface, location of the buttons, and help menu with the explanatory videos. It is great for Pool businesses.

Likes Least

In general it's very good software. Sometimes it's a little slow while saving.

Recommendations

The route optimization and scheduling are done very smart. This software managed to put together great inventory , iFleet, and variety of customers filtration. It has a very user-friendly interface. This software makes the scheduling experience easy and enjoyable. They have very knowledgeable sale and IT staff. They're always ready to help you with any question.

 
 

Ben from Coast Pavement Services
Specialty: Property Maintenance

March 2015

March 2015

Good in theory, but impractical in implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

For the regular dispatching features, I was able to learn completely on my own with no instruction, becoming our in-house "expert." It is intuitive enough that I found solutions for problems that tech support thought had no work-around.

Likes Least

The program as a whole is outdated and clunky, built around Microsoft Access, limiting its modern application. For example, if you have a customer with 10 locations and 15 total jobs, and they change their billing address, you have to manually go change it 26 times, in a clunky system that is not fast at all.

Adding a new customer takes forever, especially if you have a location and job to enter as well. There is also no feature to have an AP email for their default QuickBooks email, while still have primary contact's email prevalent.

Scheduling is nice that a job can recur indefinitely, but if a job cancels, you have to change its recurrence pattern PRIOR to inactivating the job, or it still comes up on the schedule. It also has no features for a job to occur for a certain period of time, or to recur on a seasonal basis.

If your customers have multiple services per invoice, it is a huge pain. The "Batch invoices to Quickbooks" feature requires the user to post each individual batch one. at. a. time. Again, on a slow, clunky system.

Many of the advanced features have not worked for us at all, or were not as advertised in the demo. Granted, the most annoying part (the scheduler does not work for us) is largely due to our painfully slow cloud system, making it inoperable.

If you want to print a schedule for each employee, be prepared to pay for an upgrade (ours was $600) so they can program a custom report for you, that is iffy on how often it works on the first attempt. (Ours works on the second attempt every time.)

The "Prospect" feature is useless... it doesn't transition over to "Customer" well at all.

It is also impractical to use many features integrated with Quickbooks-- it requires syncing for anything useful, and with a large customer database, that is completely impractical for the frequency required.

Bill your customer a flat rate each month? Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses.

Bottom line: It's intuitive to figure out basic functions, but there is SO much room for error, and something simple like an updated address once took me 2 hours to complete for our largest customer. They need to do a complete overhaul of their programming and add some basic features before I could recommend Smart Service to anyone. We've found that to make it work, it requires constant ingenuity to come up with a work-around for design flaws.

Recommendations

ONLY use this software if:

-You never have recurring jobs whose price or frequency vary seasonally
-It is hosted on a really fast server, and you can stand a somewhat slow system
-You have at most a handful of customers with multiple services batched to one invoice.
-You have tons of time to waste and love mundane data-entry
-You rarely have new customers to add

 
 

Sebu from Aquatron Inc.
Specialty: Other

February 2015

February 2015

Smart Service has been crucial to our scheduling and dispatching needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Smart Service has greatly improved our efficiency when it comes to scheduling and dispatching our technicians. We're able to keep detailed notes and attachments, private and public, regarding our customers and individual jobs. After using this product for more than 7 years, we've noticed great improvements in speed and functionality. Customer service and tech support is also very knowledgeable and friendly and always help us through any issues we may have in a timely manner.

Likes Least

Updates are somewhat slow to be released, and although there's a lot for us to customize, I think it could use some more customizing options. Split window (scheduling window side by side with customer search) would be a significantly valuable feature to have.

Recommendations

Make sure the setup of the software as far as server and network requirements is feasible for your operation. Because this isn't a cloud solution, you need to make sure you're on top of your backups, server upkeep, and network stability.

 
 

Amee from Advanced Irrigation, Inc
Specialty: Lawncare

January 2015

January 2015

Controller

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use. Scheduling is so nice. Invoicing is great!

Likes Least

Can't think of anything! Communication is also very good.

Recommendations

I found that I cannot add the logo on the software.

 
 

Richard from Herman Integration Services
Specialty: Electrical

January 2015

January 2015

Smart Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the integration with Google Maps. The vendor's support is excellent and quick to address issues.

Likes Least

I can't say there's anything that I like least, but I would like to see the app accessible via the web for remote users.

Recommendations

Our company uses the software slightly different than its initial intent. It's great for generating estimates for customers and tracking/billing jobs.

 
 

Tina from Calvin Johnson Home Inspection & Services,Inc
Specialty: Other

January 2015

January 2015

Smart Service Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have great tech support and customer service. The software is user-friendly.

Likes Least

The usability of iFleet could be better streamlined so that updating when in the field would automatically update in the office as well.

Recommendations

It is all you need to have a precise account of all activity in the office or out in the field.

 
 

Becky from Streamline Plumbing & Electric, Inc
Specialty: Plumbing

December 2014

December 2014

Additional licenses

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Smart Service support is great. The software is pretty simple to teach someone how to add a customer and add jobs to the board.

Likes Least

The reports are very confusing. Also when we try to update customers from QuickBooks the name changes. We have a real issue with it going over to Smart Service.

Recommendations

Be honest when evaluating, so they can improve the items that are not up to par for your business needs.

 
 

John from Alternative Roofing, Inc.
Specialty: Construction

November 2014

November 2014

Smart Service Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really like that you can time stamp everything. This is very effective for keeping records. I also like that everything converts over to QuickBooks.

Likes Least

I don't like that you cannot transfer information. For example, if we enter a prospect and find out later that the prospect has been referred to us within our database, we have to delete the prospect and add them in under the location they were referred by. It would be much easier if you could manipulate them into that specific location instead of deleting and re-entering. When we complete a job and convert it to QuickBooks, we have problems. If we have symbols on our invoices (which is typical), when they convert over to QuickBooks, the symbols becomes questions marks. We have called and tried to figure this problem out, but have not been successful.

Recommendations

This is not something I can answer. It depends on the company/person that is interested in the software and how they would be using it and what they would be using it for.

 
 
 
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Samuel from Avery Dennison
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Scheduling Must Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing is the integration with quickbooks. User friendly, the layout and color coding makes it very easy to use.

Cons

Sometimes it seems to run a bit slow. But other than that it is really helpful.

Review Source: Capterra
 

Catherine from Advanced Air Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Office Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

trying smart service was a smart move on our part, we enjoyed using it and was successful in what we wanted to achieve.

Pros

ease of scheduling, mapping and tracking technicians

Cons

some limitations but not many for this type of software

Review Source: Capterra
 


July 2018

July 2018

Simple and easy to use excellent service and great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great Customer Support

Pros

This software has made the day to day struggles a breeze and customer handling easy, cannot remember a time not using this system

Cons

The day to day use of this service is great however if there was one thing I could change it would be the location of the calendar very bulky.

Review Source: Capterra
 

Chris from Nor Cal Fire Equipment
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

This is a great program and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not having to hand enter every invoice. Now the techs can do it and then I just post and print. So simle.

Pros

This program reads out QuickBooks, which made it easy to transition
Customer service is amazing, they have always been able to walk me thru whatever problem I have

Cons

Not all of our forms can be prefilled. Technicians cannot change the dates of service. There is not much bad to say about this program it works like it supposed to.

Review Source: Capterra
 

Yanina from EyM solitions

May 2018

May 2018

Is a field service management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a great success I like it because it makes recurring jobs easy to set up and keep up without much ado

Cons


The cost to be paid to access other options or modules can be taken as a disadvantage. however, until now I am pleased

Review Source: Capterra
 

Josh Bernthold, from The Hotshot Group

April 2018

April 2018

Great field mgmt software for Quickbooks users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The design is amazing and the integration works seamlessly with Quickbooks. The direct customer support is great but is an additional cost that I feel is a must-have for general support or when you get in a jam.

Cons

There are not too many cons with this software. The constant updating and making the software more versatile for the user would be the only negative point I could come across only because with any software update there is a chance for bugs. The fact the company is always doing it in response to making the software run better and adding feature requests from actual customers balances it out I feel.

Review Source: Capterra
 

Jessica from Mission Mechanical
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Worked very well for dispatching HVAC/Plumbing/Electrical Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to dispatch efficiently. Ability to invoice easily without keeping track of paperwork. Everything was easily traceable. Very user friendly.

Pros

The ease of entering customers and service calls. Integrated live with QuickBooks. Easy to attach pictures and documents to service calls. Easy to run reports for department or service technician. Easy for technicians to complete work order/collect payment at the time of service call.

Cons

Tech support is great, but usually had to call and wait for a return call. Sometimes in the service industry those few minutes/hours can cost a lot of money.

Review Source: Capterra
 

Milakaa from Smart Plumbers & Rooters
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Smart Service is the program we use on an hourly basis to keep our service business going.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything is organized for me, makes taking, tracking calls a breeze!

Pros

Basic scheduling is very easy to learn, it only took me a couple of days to start scheduling basic calls. The rest involved mainly learning the service business that I work for in order to discover other needs within Smart Service. There is additional support via Smart Service's monthly webinars on various topics to assist with learning. I've attended 'Service Agreements' which I didn't know was possible until the webinar. I really like the reporting feature, it can generate useful data by request. For instance, pulling reports by customer location; if I want to view which customers live in South San Francisco I can easily create filters to do so. You really don't know how valuable a program is until your without it. We experienced our internet being down for half a day and had to go back to paper scheduling; that made us all realize how important Smart Service is to our business for sure!

Cons

If you misspell a customer name after selecting 'new customer/prospect' and make it to the main customer screen, you have to go into QuickBooks to make the corrections although it is a new customer. It would be better for new customers only to keep it unlocked until save is selected. That would save some time; I don't make constant errors but it happens occasionally. Also, tracking technicians does not seem to work 100%. I've made sure that their tablets are syncing but only have three technicians showing up on the map. Sometimes it can take a long time to load a customer and that delays a call and time. Other than those three minor problems, I can't really think of anything else.

Review Source: Capterra
 

Angela from Hoover Pressure Cleaning

March 2018

March 2018

The best customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best customer service. Able to do all of our scheduling with ease. It works with quickbooks which was a huge selling point.

Cons

There is no way to see the schedule for everyone when the owner is out of the office. This is the #1 complaint from the owner.

Review Source: Capterra
 

diannah from Focus Heating & Construction, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Encouraging!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It seems to have lots of flexibility and based around helping us to never 'drop the ball' again! I especially like the ease of scheduling and ability to have multiple in process schedule window open so I can bounce between calls when needed. Also the waiting list sort capabilities and the post to invoice window so I can always see what is not yet compete - I know I am not even coming close to working the software to it's fullest nor correctly but it is leaps and bounds above what we were using and the integration with QB is fabulous!

Cons

This is not a like least, but so many details and hard to know which areas to focus on first to create a smooth transition and flow of work.

Review Source: Capterra
 


March 2018

March 2018

takes time to get used to but very functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)

Pros

That it integrates with quick books; is a good reoccurring database of our client with reoccurring work on semi and annual basis. no need for a separate data base anymore. When use with iFleet all work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired; although some customers complained the guy was still in the parking lot when they got the invoice; LOL
the tech also has the ability to make estimates and email to the client right on the spot with our custom made form.
Has reduced our paper consumption by 80% in the first year.

Cons

Sometimes there is a long lapse between windows; generally it is several seconds but at time it can be 15 to 20 seconds.
Having to update the customer list almost everyday; it tedious and with over 10K clients can take a long time.

Review Source: Capterra
 

Keith from Gold Coast USA
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very Informative and useful as well as user friendly for our technicians

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As i stated before this program (iFleet) was very easy to understand and use. This made implementing it with our technicians all the easier. The Smart Service side was a little more complex but even still the depth of the tracking is great. It shows our technicians in route, lists our customer locations and more. Thanks

Pros

What i liked most about this program was the ease of use as well as how efficiently it tracks our fleet, jobs, technicians, customers and more.

Cons

What i liked least about this program was that the inventory module is an add-on. If this module came with the program it would help immensely

Review Source: Capterra
 

Sarah from A-1 Advantage Asphalt

March 2018

March 2018

I haven'd had many issues, but customer support has always been very quick to help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the organization of the jobs and customers. I also really like that it syncs to quickbooks at ease.

Cons

Sometimes seems to have trouble syncing up with our ifleet tablets. Other than that, everything is great.

Review Source: Capterra
 

Tobey from Boyd Heating & Cooling
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Smart Service has made my job as a dispatcher & A/R much easier Their customer service is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has streamlined the way I dispatch & invoice all of our customers. It also makes keeping up with our maintenance agreements much easier.
The customer service is outstanding & luckily for me they are very patient.

Cons

The only thing I've had issues with so far is the reports feature. There are almost too many to choose from... I hope a webinar is on the way.

Review Source: Capterra
 

Emily from Casper Fire Extinguisher Service

March 2018

March 2018

We use Smart Service for all our scheduling. Everything kicks out on time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love that all our customers are able to have their extinguishers serviced every year on time due to Smart Service scheduling. Love the reporting tab so we can get a monthly spreadsheet of what we have due each month.

Cons

I've been using this software for 3+ years and have never had a problem so far! If I ever did, their technical support is always so helpful!

Review Source: Capterra
 

brittany from Reliable Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

easy to use, but don't benefit from all aspects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are too many options and buttons that I do not use and do not know what service they provide.

Pros

easy to search for clients and i like how you can leave notes in each clients file that shows up when you print the schedules

Review Source: Capterra
 

Sara from Little Caesars Corporate Office

February 2018

February 2018

Smart Service has been a great tool for combining so many normal day work activities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love that this product is connected to Quickbooks. Easy way to combine banking, scheduling, jobs and invoices and many more all in one. Glad it is user friendly and able to edit or change anything quickly.

Cons

Some glitches here or there but usually easily remedied. Customer service is usually pretty quick with any questions or concerns. Overall, good product!

Review Source: Capterra
 

Lucas from Formerly Thompson Services Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

This software along with I fleet helped us streamline our scheduling and billing without paper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

less paperwork and holds on to all open jobs scheduled until they are completely billed out

Pros

It integrates with the google calendar and Quickbooks. It holds pictures of jobs and really makes recurring jobs a breeze to setup and keep up with along with storing equipment mn and sn as well as warranty info.

Cons

nothing to really complain about. Sometimes the google calendar can be a hindrance because technicians can see 3 days out out and may be concerned about projects they are not on yet. Some may even develop a sickness they did not know they had in advance of a project they want to avoid.

Review Source: Capterra
 

Alisha from Advanced Climate Solutions

January 2018

January 2018

Smart service has helped me to keep track of every aspect of each individual customer and jobs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the software is user friendly and can be saved, changed and added to at any point of the job process. Keeping track of hours and job items has never been so easy. I can manage ifleet and scheduling simultaneously as well as customer follow ups and invoicing without delay.

Cons

What I like least about the software is the many triggers that inhibit me of recording certain vital job status changes, or general information or notes while the job is ongoing. Sometimes that shared information needs changed or updated during the job, the triggers resend unnecessary jobs back to ifleet. But even with these triggers, I am still very pleased with the software. I would like to know more, as I am always learning new features as the need for them arises.

Review Source: Capterra
 

Bill from Certain Services, Inc.

January 2018

January 2018

The team at Smart Service were very helpful in getting the issue discussed and resolved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The scheduling feature is user friendly providing detailed technician information as well as a color legend categories. The ease of moving jobs from technician to another is a huge advantage without re-entering information.

Cons

There isn't a maps feature that works that is similar to Google Maps
Not able to have templates for our service technicians that is easy to set up or maintain without an additional expense having it built without a guarantee that it will work properly

Review Source: Capterra
 
 
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