CRO Software

4.34 / 5 (32)

About CRO Software


CRO Software is a cloud-based route planning solution that provides routing, invoicing, dispatching and asset tracking. The solution is designed for various sectors such as rentals, construction and demolition, oil and gas, waste and recycling, service and landscaping.

CRO Software offers services such as waste and recycling, bin services, steel recycling and site services. For dispatching, the solution provides features including asset tracking, GPS tracking, inbound scheduling and mapping. Also, functionality for automatic routing enables users to build virtual routes using various route zones.

CRO Software has apps for drivers that provide them with real-time data, shift logs, chat systems and alerts. Automatic billing functionality offers customer pricing, product pricing, asset type pricing and QuickBooks integration. With the help of an invoice processing feature, users can edit, save and send invoices. Also, the solution has a dashboard that allows users to generate reports on transactions and schedules.

CRO Software provides mobile apps for Android as well as iOS. Support is available via online help desk, demos and phone.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

32 Reviews of CRO Software

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(13)

3 stars

(4)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 32 reviews

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August 2018

Diane from Bryant's Container Services, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

It's a Journey

Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we really like the program and as we gain experience and confidence it becomes more effective. The company personality is outstanding. Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with.

Pros

One of the most productive features is the ability to assign drivers requests simply by dragging and dropping to appropriate column.
Another feature I have found to be very useful is the Master Report. This page allows you to search, sort, and analyze data very effectively.
The Map tracking and routing features is also being used frequently throughout the day to our dispatchers advantage.

Cons

The biggest complaint I have is the lack of a written manual. Not every one is a visual learner. The videos are helpful but if you are just looking for a quick answer to confirm a proceedure before doing something in the program you have to watch the whole video and hope your answer is there.

The customer support is exceptional; however, sometimes you just want to find the answer yourself without having to chat, email or call someone.

The training we received was not very effective and was a big obstacle to overcome initially. Truthfully, I am not sure what the actual training process was supposed to be since ours did not seem to follow a typical formula.

The other feature that is not positive for us is the "override" button. We feel it is a feature that should be able to be turned on or off. If your drivers are still learning and get frustrated with not finding the asset they are looking for they very readily use the override rather than reach out for assistance causing additional work for the dispatch staff.

Response from Cro Software Solutions

Replied August 2018

Hello Diane, Thank you very much for the review. We are working on a written training manual. I will check with the developers regarding the "Override" being optional for Drivers, please let us know more about how it is causing issues for you and your Drivers. We have a four step training process that we try our very best to follow, if needed you have free unlimited training available to you anytime just let us know.

March 2019

Terry from West Coast Metal Recycling LLP

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Makes asset tracking easy

We were tracking our assets (all 850) using excel spreadsheets. Was almost impossible as drivers would forget to write numbers down or transpose numbers and very difficult to accurately track. CRO gives the drivers the power to enter their own numbers and also alerts drivers immediately if their is an issue which means problems can be solved immediately onsite before driver leaves. Also love the mapping system that shows where assets are deployed and the report that shows bin duration so we can pick up under performing bins. We were scrambling before CRO and literally searching for something for almost 2 years. Not perfect (but nothing is) but CRO checks a lot of the boxes we need.

Pros

Very easy to use and navigate and icons make it basically self explanatory. Love that I can now track my assets by location, bin number, type, address etc.

Not foolproof as input errors still occur and must be corrected before assets can be re-deployed, but if drivers are "careful" problems are minimal.

Cons

Because it is cloud based, software is designed for all users which means there are updates and functions that do not apply to us. That being said, CRO is very accomodating and responsive to requests and needs of its individual users and always does their best to implement.

Response from Cro Software Solutions

Replied April 2019

Thank you very much for the nice review, keep an eye out for the Scrap It integration coming soon as well. Thanks again,

March 2018

Phil from Bulldog Disposal Service, Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

We discovered CRO at the Waste Expo and have never looked back. We are very happy with it.

Pros

Probably ease of use and the companies flexibility. First, ease of use - I know just enough about tech and software to screw it up. This software has checks and balances that won't allow you to double schedule or mess up your inventory and things of that nature. Very easy to navigate. Second, flexibility - Even as a small company with only 3 trucks the company values my input and ideas. There has been at least 1 and maybe 2 changes that have been made to the software that to the best of my knowledge were my idea and/or suggestion.

Cons

I'd say probably the immense detail. This is not the software's fault but again as a strictly roll-off company with only 3 trucks, this software is designed for and intended for companies with far more detailed routes and larger fleets. That being said, the software is probably (not probably but surely) capable of so much more than I am even using it for. It most likely has resources and benefits that I am not even using it for to this point.

Response from Cro Software Solutions

Replied March 2018

Thank you for the very nice review Phil. We would love to schedule an online meeting anytime to review possible options and features that can help Bulldog Disposal be even more efficient. Hope to talk to you soon.

March 2019

Emanuel from Bristal Hauling

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Very happy using CRO as a waste hauler!

With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!

Pros

Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly.

Cons

Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections.

Response from Cro Software Solutions

Replied April 2019

Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again,

March 2019

Lisa from Scott Waste Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

March 2019

Great Software

Since using Cro Software for almost 3 years now been able to dispatch more jobs since we can track the drivers through out the day and dispatch more work. We can see witch drivers did the jobs if need to ask them something about the job. Overall Cro Software has been much add on to our growing business. Thank you Cro Software!

Pros

Easy to use for dispatching and tracking of drivers through out the day so we can add new jobs as they come into the office. Tracking of the driver for when customers call for an ETA. Billing is easy as easily sends over to quickbooks.

Cons

Freezing up of the drivers tablets during the day. Sometimes the issuses arise with sending invoices over to quickbooks (but been much better lately). Overall not much to dislike about the software.

Response from Cro Software Solutions

Replied April 2019

Thank you for the nice review Lisa, we are working on the new Off Line Drivers App now and expect a release mid summer. This will address a lot of the network connection issues. Thank you again,

March 2019

Annemarie from National Concrete Washout

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

March 2019

Daily CRO User

Overall it has been a good learning experience. I enjoy the people and the help is amazing. For that alone I would definitely recommend using it

Pros

The support staff is amazing. This software was not created for our specific company, but they have been very accommodating to our company's needs. Everyone in our office always asks me to call support so I have support executives on Speed Dial. They are always helpful and very sweet.

Cons

There are not enough options for tasks, example we perform drops, swaps, pickups, pumps and relocates. They only have space for 4 so 2 of our tasks share and it gets a bit confusing.

Response from Cro Software Solutions

Replied April 2019

Thank you very much for the review, we are working on an option to have different service types as well. Let us know if there is anything we can do to help out in the mean time as you are not alone with this scenario. Thanks again

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

March 2019

Helped clean up our inventory

Pros

- It's pretty easy to use.
- Inventory tracking is easy.
- Pretty reasonably priced.
- Great to have GPS without having to have a seperate system.

Cons

- When they update the system, something usually doesn't work correctly the following day.
- The person who was training how to use the system, didn't train on the billing stating they wanted us to get use to the system first. They were supposed to call back and schedule an appointment for the training and never did.
- Wish it had the option to create a pre-trip checklist for the drivers at the beginning of the day.

Response from Cro Software Solutions

Replied April 2019

Hello, I am sorry about any training issues. We are available anytime with unlimited training and support for all our users. We do our best with unit testing to find and correct any bugs prior to all software updates, some do get missed but we correct them within hours if not sooner of the first report. We are working on pre and post vehicle inspections as well as the new Off Line Drivers App with the goal of a mid summer release. Thank you,

March 2018

Joanne from Ideal Refuse Removal & Roll Off Service

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Amazing, user-friendly software!

Too many to state. Top 5: Asset tracking and inventory, tracking trucks (whereabouts & speed), ease of billing, route efficiency, time stamped jobs.

Pros

Cro has so many Pros! Customer service is excellent and the software features/functions make the work place efficient. Software is simple and streamline making it super user-friendly for both drivers and dispatch.

Cons

Not much that I don't like. The only thing I wish Cro offered would be a mobile friendly dispatch page. They are constantly making updates and improvements, so maybe this will be down the road!

Response from Cro Software Solutions

Replied March 2018

Thank you Joanne, as always it is a pleasure to work with you all at Ideal Refuse. Yes we are working on a mobile dispatch option, however in the meantime we do offer Driver Dispatching that will cover all your needs. Give us a call and we can discuss. Thanks again for the great review!

November 2018

Shari from Habitat for Humanity

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

CRO Review

Very responsive customer service and IT help.

Pros

The IT people are always wanting to improve the platform, and continue to do regular updates. When adding an address, it pulls up the satellite image for the client. Customers can have multiple locations.

Cons

Customer Centre makes things a little redundant. Cro sometimes doesn't fill the whole address field. It will leave out unit numbers, this causes an extra step to go back in and add.

Response from Cro Software Solutions

Replied November 2018

Thank you very much for the review. We are updating some options very soon for address lines two and three for allowing additional location info to be stored with the location address. If you are noticing info that is not getting auto filled in the customer info form please contact support so we can see and correct that right away. Thanks again,

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

March 2019

Classic Overpromise and Underdeliver scenario.

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to expre