About Routeware

Routeware is a cloud-based fleet management solution that offers tools for work order management, route planning and driver performance tracking. Key features include a dashboard, fork sensors, trip inspections and hardware integrations for timeclocks and scales.

Routeware can also be integrated with tablets that can be installed in vehicles to capture details about driver performance, pickup times, breaks or pauses during routes and more. Users can also configure a routing system so that route updates can be shared with drivers in real time.

Routeware’s control center lets users manage back-office operations such as creating and dispatching work orders, route tracking, storing service histories and vehicle tracking. The...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

10 Reviews of Routeware

Average User Ratings

Overall

4.7 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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November 2020

Jeremy from City of Loveland

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

A must have for Solid Waste Service

Pros

-Easy UI for the drivers to use -Available customization for different billing software -Excellent Support Service -Amount of data collected is excellent -Route optimization available through Easy Route -Option to export Route Data to use in other applications -Automatic Pictures when needed

Cons

-Out of the box Reports lacking for our needs (Custom reports can be made at extra cost)

November 2020

TJ from Troiano Waste Services, Inc

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Routeware Partnership

Routeware has been a great vendor, we look at them as a partnership of technology for our company. They are willing to listen to our problems and work side by side with our team to develop a feasible solution. We have been very successful working with the Routeware team to destining custom solutions for our needs. We find that once all in a room/conference call we have very similar and achievable goals.

Pros

The functionality and willingness for Routeware to integrate with other products even if they are a competitor. Also, the open mindedness from Routeware team to help identify improvements and development projects with their team and our team

Cons

Sometimes there can be a lag on responses, but this has gotten much better over the last 6 months

Reasons for Choosing Routeware

Felt they had the best solution and above all the most willing to work with us on development projects

November 2020

Robert from City of Grand Rapids

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Routeware Review

Overall, I would recommend this company be considered in your search, they have been a valuable partner in our program.

Pros

Routeware has proven to be an all around dependable operations program. It is a web based solution that easily integrates with back office programs. They offer RFID reading /capture technology for better GPS and asset management. The learning curve is not burdensome, for the luddites. The customer service is better than their competitors.

Cons

To be more competitive in this niche they will need to focus more on a customer billing option, that is web based. There are a couple items that take getting used to, such as carts not on a route will not be recognized.

Reasons for Choosing Routeware

RFID read rates and customer engagement

Reasons for Switching to Routeware

We were in search of a system that offered better RFID read rates and that responded to customer concerns.

November 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

My Routeware Experience

Our experience with Routeware over the recent years has been phenomenal. Everyone from the top down has always been up front about their product and have stood behind it. They have an excellent team. Their support group have been a pleasure to work with and have always responded to our needs immediately and efficiently. We're proud and grateful that they've provided my department with great equipment to help with our daily operation and continue to provide essential service to our community.

Pros

It is very easy to use. The software provides many key features in managing your daily operation very effectively. It's very efficient and cost effective as well.

Cons

We have run into some data issues of reading RFID tags and/or connection issues of sending or capturing data to and from the equipment in the field. However, these are minor issues which were resolved immediately. Other than that, everything else works fine.

Reasons for Choosing Routeware

Importantly was the compatibility with our billing software, AMCS Tower 7.0. Giving us the opportunity to reach out to a list of their customers and getting their feedback was very important. They're located in Oregon which is nearby and the ability to provide us the customer support that we need most. Overall, we felt that the introduction meeting from day 1 went very well and they were able to provide us the answers we were looking for in our previous product. I immediately felt the connection throughout our meeting. I'm happy to have secure an awesome working relationship with this vendor.

Reasons for Switching to Routeware

Consistent data hardware and software issues, unable to a get an accurate reading of containers in the field by using GPS, very poor customer service support (located in Ireland) big time difference, their software was incompatible with our billing system, the OBC's were ineffective and not user friendly per the operators.

November 2020

Abel from Troiano Waste Services

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Incorporating Technology

Overall, the experiences I've had with the Routeware team have been great. Flexible in meeting our business needs and you definitely feel heard when and if there are any issues.

Pros

Integrates with our current back end system. Data transfers between both Routeware and our back end system, including date/time stamps of when stops get picked up, geocodes of there the driver is when they complete or "block" the stop, weights of every container transfer in real time from Routeware to our back end system and in the correct spot in our back end system. Pictures drivers take attach themselves to the correct stop and show up in our back end system. They also have an RFID option, which we are testing now, which also integrates with our scales, so we will be getting verification that the correct container was picked up and a weight all at the same time. Not only that, but Routeware has made it so when the tag is read, it selects the stop on the drivers tablet, even if it's not being done in the correct order, eliminating a part of the driver interacting with the tablet.

Cons

Support team is good when you call them, but when you're told you need to get a piece of hardware that didn't come with the initial equipment purchase in order to troubleshoot something, then that can be a little disheartening. Pricewise, it's a bit on the expensive side and those with only a handful of trucks in their operation should steer away and stick with paper route sheets until you've got at least a 12-15 trucks in your fleet.

November 2020

Nathan from City of Loveland

Company Size: 11-50 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Routeware is what we needed

The folks are all very accommodating and the customer service is spot on. The system itself has very little issues running and is very robust. There are VERY few downtimes which says a lot considering all that goes into it.

Pros

The software allows me as a supervisor to have a vast amount of live information regarding crews in the field. I have a tremendously increased knowledge of how the crew is doing and trouble areas are identified much earlier in the day. It also gives me much more information to be able to identify my top performers and pinpoint trouble areas of my low performers. The crew finally has a way to communicate what they see in the field to the office staff answering calls. It truly is a game changer, and I do not ever want to go back to an operation that does not use it.

Cons

The "Geo Pins" in the beginning we extremely difficult to set and then fine tune. It took an immense amount of work to get the system up and running to a point that everyone was comfortable using the program daily. The crew is at first resistant to using and there is a huge learning curve, in order for us to get the information we want to fully utilize the system. User reports are a nightmare to sort through. The information available is seemingly limitless and would pay huge dividends but it is so difficult to navigate that people get frustrated and give up.

November 2020

Cody from City of Tempe

Company Size: 51-200 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2020

Information System

Pros

Being able to dispatch helper routes when sick calls arise.

Cons

The installation process needs to be improved.

November 2020

Tyler from City of Loveland

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Routeware routing system

Our overall experience has been very good. Customer service is very responsive. The product itself does exactly what we needed it to do and has delivered on its promise to help us run more efficiently.

Pros

This system helped us get our arms around a very antiquated (paper maps) system that we had been using for years in a city that is growing steadily year after year. We have improved our efficiencies, our collections schedules, our customer accountability, and our ability to charge more accurately for the services we provide.

Cons

User reports are not as user friendly as could be.

November 2020

Austin from GALLEGOS SANITATION INC

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Waste collection software that is the best!

Routeware has been an amazing tool for us to use over the last several years. The bread crumbing of routes paired with the picture taking ability of the tablets makes true misses a thing of the past. We stopped printing routes which saves us up to 15,000 sheets of paper today. Overall great experience.

Pros

The ability to track all of your collection vehicles and the collection of data that can be used to improve routing.

Cons

The user reports could be more automated and a best practices for reporting could be utilized.

November 2020

Aaron from City of Peoria

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

System is good...customer service is superb

The best part of the experience has been customer service. From [SENSITIVE CONTENT HIDDEN] and all the others who have recently assisted, the implementation has been easy and seamless. The staff is responsive and goes the extra mile to make sure the customer is pleased. We also are happy with the data we are getting. We started with 10 trucks. We will be implementing the software on the rest of our Fleet. I'd definitely recommend Routeware!

Pros

The data it provides. From armature counts, to truck weights, and everything between, Routeware has tons of metrics to analyze. It is also easy to use.

Cons

Preparation. The ideal situation is to have the routes and GIS coordinates recorded before the driver goes out on route, so as to not cause unnecessary waste of time for the operator. This process took several months.

Reasons for Choosing Routeware

Ease of use. Most other programs required an extensive knowledge of GIS. Routeware is very user-friendly.

Reasons for Switching to Routeware

Needed to see more metrics.