Samsara Software


Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business operators track the physical location of their fleets and monitor their drivers' behavior to stay complaint with ELD and FMCSA regulations.

The installed GPS device provides real-time traffic updates and displays the best available route to drivers. It collects data on unnecessary halts, vehicle performance, breakdowns and fuel waste to the back-office managers. The solution combines 'Hours of Service' with the GPS tracker and other sensors installed in the vehicle to record the driver's working hours for HoS logging and ELD mandate.

Samsara offers a per device per year subscription license that includes phone-based technical support for its users. This solution can be installed in trucks, school buses, delivery vehicles and more.



79 Reviews of Samsara

Overall rating

4.22 / 5 stars

Filters:

Showing 1 - 20 of 79 reviews

August 2018

James from RESCO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

A great system

We had another elog system that we had issues with the system connecting to it's own components in the truck and keeping a signal so that the driver could stay logged in on the system. The Samsara system has removed all of the issues with connectivity. It also has a much better dashboard of features than the other elog system. When you can give engine codes to the repair shop, repairs can be done quicker as well. A feature the previous system did not come with at all was a dash camera. The Samsara system allows you to add on a camera that works in conjunction with the system. For our business, we decided to do the dual cam so we can see what the driver is doing as well as see what was going on in front of the truck. When the drivers heard we were looking at getting cameras, they asked to see if we were going to get the driver cam. The drivers wanted to make sure we got them so that when the next car versus truck accident happens to them, they will more likely be found not at fault since they want to be seen as paying attention and not distracted. Of course there are the drivers that did not want them due to "big brother" concerns. Everyone does agree when the time comes, that the camera will save their job if they were doing their job.

Pros

The software is all on the internet. I can use the fleet management portion on my tablet, my phone, or any computer as long as I have my login information. So far any tablet or phone I have tried the driver app on has worked.

Cons

Only the most minor of issues and even then it is almost not worth mentioning however to be an honest review I do need to mention it. The driver app has locked up while being used on the tablet. No reason has been found as to why as of yet. The app also does not keep the tablet screen on when the app is running which some people don't see as an issue.

April 2018

Shannon from C&W Transportation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Sounds silly, but it is a game changer.

The system is a problem solver. Whether it is complaints about a buses timing, a missed stop, a "where is our bus", or a call about a speeding bus, we have immediate access to the information we need. I recently had a driver lost...I was able to walk him through turn by turn how to get to his destination over our 2 way radio. It was amazing.

Pros

I think the ease of use is the best part of it all and then the real time access to all of our vehicles is fantastic. No more, "Our bus never came." I can easily look and see - yes it was a this time, the same as every other day. It also helps work with drivers who may be struggling that we did not realize were struggling.

Cons

I can honestly say nothing at this point. We under utilize the system now, but after an in person training, we are ready to get going (for real) - maybe I'll have a "least favorite", but not at this point in time.

July 2018

Juan from Pro Intermodal LLC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Samsara Fleet Solution

Truly and completely satisfied. I would not choose ANY other software. I have worked with them almost 3 years and have implemented across 3 different fleets with little to no issues. It is truly a Lilium inter spinas, "a Lily among the thorns"

Pros

Accurate. Ease of use. All encompassing. ALWAYS improving and feature packed. NEXT generation LIVE tracking, 3 second delay, this is absolutely amazing.
Complete and total control of the fuel usage in both trucks AND refrigerated trailers.
Elog is effective and easy to manage WHEN properly used.

Cons

There is not much, just a couple of features I'd like to see implemented, HOWEVER to their credit, they have added things I have asked for which is MAGICAL.

September 2018

Sharron from Bo Moses Trucking Company, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Samsara ELD's

I have used other ELD companies and Samsara is by far the best. They are quick with customer service and they have listened and helped with customer feedback about different features I would like to see. I can keep up with my fleet and I know that Samsara is there at any time to help me solve problems quickly.

Pros

I love that I can access this software anywhere and it is very user friendly. It allows me to share the dashboard with others in the office to keep up with our fleet. Our drivers also love the mobile app. It has a hotspot and so it is easy for them to be connected which allows the data to be sent to the office.

Cons

There have been a few times that when they push through updates, it slows everything down and some of the drivers have had problems with the mobile app but that is easily taken care of.

July 2018

JIm from BesTrans/Waste Masters

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

VERY Good system, could use a little more durability

Overall, I am very happy with Samsara and would continue to recommend the system to others. They are very responsive and quick to help resolve any issue that do arise and it never feels like I have to "battle" to get a resolution.

Pros

The system is very easy to set up and use. The dashboard is very intuitive and and navigation is simple. The accuracy in which the system tracks the trucks is outstanding.

Cons

The durability in the hardware could use a little upgrade. They are great at swapping out defective units (or ones that go bad after a time) but it feels like we are doing this far too often in some of our trucks. Now we run a LOT of units and have over 60 units in various construction grade environments, but it still feel like we are replacing units too often.

July 2018

Steve from Corporate Essentials

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Feature-rich platform with intuitive UI

Before using Samsara, we had no visibility over the location of our fleet, no way to verify the safe driving habits of our drivers, and mileage was tracked on paper. Samsara has solved these problems for us.

Pros

The platform's intuitive design makes it easy to get up an running quickly, and training new users is a breeze. Realtime GPS tracking, event-based alerts, and the ability to remotely view engine fault codes are super helpful for managing our fleet.

Cons

The routing feature could be improved by adding priority-based stops instead of time-based stops. This use case would work well for our on-site service team that can spend anywhere from 5 minutes to 4 hours at the customer's location.

August 2018

Peter from Suisan Company, Ltd.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great for multiple locations

Overall I am pleased with Samsara's performance and like the fact that they are constantly seeking our feedback in order to further improve the quality and functionality of the service.

Pros

Sometimes your driver is busy doing his/her job and unable to answer your call right away. I like having the real time visibility on my entire fleet. Knowing where my drivers are enables me to make quick decisions on who to assign new tasks, without having to call multiple drivers and wait for them to call me back to find out their exact locations.

Cons

Sometimes the gateway gets disconnected due to terrain and lack of a proper phone signal. However, all phone carriers have the same problem. When you reacquire the signal, the data gets updated and you're back on track.

April 2018

Benn from Kuehl Trucking, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Excellent product with customer service to match!!!

IFTA and HOS compliance; dispatch is better able to see and plan loads/drivers with ease. Major reduction in wasted man hours waiting for equipment to be freed up.

Pros

Ease of usage; even non-computer savvy drivers were able to learn and use it within a few days. Customer service and IT tech team willing and ready to help either the driver themselves or the office staff in fixing, investigating and/or overcoming any issue or problem that was presented to them. Fantastic bunch of folks to work with and communicate with.

Cons

Some "wish ticket" issues that have been submitted to the development team not incorporated into the software yet; told it's in progress although so is it really a con when they are willing to see an issue and work toward a solution?

July 2018

Evan from VIP Foodservice

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Feedback is good

Monitoring temps in trucks and warehouses is the primary reason we are using Samsara. The automated report are critical for us to log these temps, even if it historically kept in the cloud. Customer service has been quick, responsive, and helpful. However, I still need help and haven't been updated in at least two weeks.

Pros

It is easy to use, for the most part intuitive and clean looking. Functionality is decent, and I like that the map is connected to data so you can get data points when you float the map routes.

Cons

There are a few areas that could use improvement. Reporting is my biggest issue right now. It won't report on my sensors. Seems to be tied to one type of temp sensor that I have but engineering has been slow to tell me what is going on or resolve the issue.

August 2018

Sergio from SL Black Fox Transport, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Best ELD on the market

Overall, we are thrilled with the sytem. We started using another popular eld system before this one so we have a little experience on comparing between them and this one is perfect. The log tracking is accurate, the gps tracking is impressive aswell, and with everthing, the program comes with makes my life easeir. great system, we love it

Pros

The software has everthing you might expect from an eld but with an extra kick. The ifta miles is perfect and it aleviates a lot of time when dealing with the ifta due dates. The gps fuction is acurate so no need to bother the drivers or worry when the drivers dont answer. It also has a fuction to crate a temporary gps link for the trucks wich makes it easy for our clients. No need for them to bother us with the location of the truck if they can know precisely where it is with a clik of a bottom. all in all in really happy with it

Cons

The software layout is hard to get used too. Things are not where you will instintively have them. Everthing is there, but it just seems to be scattered around the tabs. you get used to it, but for the beginning, youll get lost

April 2018

Loyd from Polygon US Corp

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Always available to help whenever there's any questions

From the program as a whole we had some positive consideration from our insurance carrier and our accidents are down significantly YTD. We are considering the camera option.

Pros

The information that is available is great and I use it daily. I look at harsh events, the IFTA fuel report (for mileage reasons only) and publish a weekly safety report to management and our drivers.

Cons

Can be clumsy on the website navigating around the pages. It seem like you should be able to navigate from any point to the next without having to go back to the home screen.

October 2018

Ray from Agristar LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Just purchased Samsara!

I am happy with the ELD and Dash Cams, The rest is not usable for me, unless it could intergrate with my TMS program. Support is first class. I felt a little bit of Deception with the presentation, as far as dispatch goes, It can work for some as is, depending on your needs! Maps are Google, and not Truck routed. Watching my Trucks driving down the road is a wonderful sight for me. I rate them highly at what they do with ELD.

Pros

I use the camera's with the ELD, they are first class. Drives phone apps work great, Ifta miles are wonderful reports, includes toll roads, shows many items such as daily fuel used by truck etc. Idle time, and so much more. I left BigRoad because of the report issues, and have not looked back.

Cons

Dispatch and Maintenance are very minimum, A proper dispatch will link to Drivers expenses and Payroll sumary per trip, and of course an invoice. I use a TMS program for this, as there is real detail. Using Samsara would be double entry for me. Maintenance has Potential also, you can only add Trucks, not the Trailers, unless they have devices for tracking.

April 2018

Chris from Rivers Trucking Inc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Easy to use dashboard and app.

Pros

Easy to train drivers on use of App. The dashboard is slick and well designed. Installation was very simple. Customer service is well educated and always has answers. Replacement devices or cables arrive in just a couple days and we are on other side of country from Samsara.

Cons

Least liked aspect is lag time in driver updates. Sometimes driver is 20 minutes up the road and not where they are represented on map. Also can take a bit for turn by turn tracking to catch up. Finally, dislike that if App is running in background of phone or other device, ELD is showing as disconnected. Once it is turned on it should show active.

August 2018

Kimberly from Cavalier Transportation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Product & Service

Our experience has been very positive. Sales support is good, I can email or call our rep at any time. Technical support is second to none. The support staff tries to answer my questions while I'm on the phone. If this is not possible, they are always quick to call back with a solution or advise that it needs to be looked into further. They have also extended their hours recently. The product is easy to use and they are always making updates to make it even better.

Pros

Ease of use and that they are always looking at ways to improve functionality.

Cons

There is not an easy way to just add a note or remark to a status. Also there is not an easy way to set an alert for the temperature sensor..there are always 2 entries that have to be made.

July 2018

Jon from RENZI FOODSERVICE

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Good company that is continually changing for the better

All interactions with the software and support have been good. They are continually updating to allow new features and requests to be seen. Once they add a few more of my suggested changed we will be even happier.

Pros

Software is updated constantly and support quality is pretty high. Requests for new features are actually used and seen in new version of the website and software

Cons

No way to automate uploading of information to the server. You have to manually upload files to batch import.

July 2018

Todd from Vmax Transportation

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Thoughts from Vmax Transportation, Zeeland, MI

The visibility of our trucks is a bonus, but we did not have any issues with our drivers before using Samsara. Any problems or questions we have had with Samsara have been handled very quickly and professionally by support.

Pros

We (Vmax) tested a lot of ELD systems prior to the mandate, and Samsara was the best one we tested. the accuracy, ease of use and display were all good.

Cons

Having to use the software to do our business and the cost associated with it.

July 2018

Brenden from Sheehan Majestic

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Samsara ELD, Dashcams, and Trailer Sensors

I absolutely love this company. Relative to who we were with before, everything is easier, faster, and quicker to learn. The driver app is simple and self explanatory, which was a must for our organization.

Pros

Both Samsara's hardware and software are cutting edge, sleek, and easy to use. Aside from easy installation, and user friendly portal. Their customer service has been close to none other that i have encountered.

Cons

The only thing negative i have to say about Samsara is when referring another company. It is all hearsay, but the impression i got is Fleet Size has sway on the amount of support you get.

June 2018

Dan from Americanstar Transport LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great Easy to Use software that always improving

Instant Visibility into what I happening with Vehicles and trailers at any given point. Powerful reporting to increase efficiency.

Pros

-This is a powerful system that lets you very easily pull reports, manage logs, Track driver location and so much more.
- Fleet Viewer links allow you to give customers tracking for particular routes, trucks, or multiple trucks.
- If issues arise they do everything in their power to resolve them. (Amazing customer service)

Cons

Feb-Apr 2018 had a ELD app error that occurred in very particular situations. However it was solved in May.

July 2018

Wagner from Phoenix Bus Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

EASY TO USE

GREAT RESPONSE FROM SUPPORT TEAM WHEN WE NEED HELP.

Pros

I LOVE THE SIMPLE INTERFACE IT HAS.

WE TRIED 2 OTHER COMPANIES BEFORE AND THIS IS BY FAR THE BEST!
3 OTHER COMPANIES REFER US TO THEM AND WE HAVE REFERRED TO 10 OTHER COMPANIES WITH NO COMPLAINS. I THINK THAT THEY ARE ON THE RIGHT PATH BEING SUCCESSFULL

Cons

DOES NOT SAY BUS ON THERE. WE HAVE TO USE TRACTOR TRAILER FOR BUS. A OPTION SHOULD BE ADDED FOR CHARTER BUS OR PUT A " / " ON TRACTOR TRAILER (BUS/TRACTOR TRAILER).

GPS ALSO DOES NOT SHOW EACH AND EVERY LOCATION.

April 2018

Candace from Metalworks/Apache Logistics

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

My previous software was called Omnitracs/XRS. Samsara beats that hands down.

The ability to perform my job more accurately. I am in a very time sensitive situation with the routes of my drivers and knowing exactly where they are and where they have been is absolutely critical in making the right decision in a crisis. Samsara allows me that with very good reliability. I have only had the software for a couple of months but already I know that it is much better than the previous software.

Pros

The accuracy and functionality. The software I had previously would be at least 10 - 15 minutes behind what was actually happening. With Samsara, I can watch my trucks moving down the road and the accuracy is within a couple of minutes.

Cons

That I didn't get it sooner. The accuracy of this software allows me to know exactly where my drivers are at all times and also where they have been. With my previous software, I had no confidence in what I was seeing so I was unable to make good decisions regarding my fleet.