About Truckers Helper

Truckers Helper is a hybrid fleet management solution for truckload (TL) and less-than-truckload (LTL) owner-operators, fleet owners and brokers. The solution can either be deployed on-premise or hosted in the cloud.  

Truckers Helper features standard trucking applications including accounting, fleet maintenance, parts inventory management, route planning and mileage and fuel tracking. It features modules to assist with preparing International Fuel Tax Agreement (IFTA) forms and is also capable of logging driver activity to ensure regulatory compliance.

Additionally, Trucker Helper can be accessed via multiple devices that include Windows-based computers, tablets and mobile smartphones. Services are offered on a monthly subscription basis. ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

23 Reviews of Truckers Helper

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(6)

6

3 stars

(1)

1

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

July 2016

Bernard from PRO-1 Transport, LLC

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

"Trucker's Helper" in deed!

I started my trucking company in 2010 as a one truck owner operator with my own authority. I evaluated different trucking/accounting programs and decided to try Trucker's Helper and am I ever glad I did. Trucker's Helper is an all in one trucking and accounting program that is all you will need whether you are a company driver, owner operator, fleet or broker. Over the past six years I've went from a one truck owner operator to multiple trucks and brokering loads to contractors. Trucker's Helper allowed me to expand my software capability as needed and covers the accounting and reporting requirements of IFTA, KYU, and IRP.

Pros

I like the fact that Trucker's Helper is a one stop shop in that it covers every aspect of trucking from dispatch, maintenance, accounting, personnel, IFTA, IRP, KYU, payroll and etc. Also, the customer service provided through the Priority Support option is phenomenal. John, the developer of Trucker's Helper, goes above and beyond to help you resolve any issues you may have using Trucker's Helper from figuring out the proper way to enter a complex accounting issue or solving a functionality issue with Trucker's Helper. For example, I had a technical issue arise late on a Friday night. I was locked out of the program and thought I had lost all of my data. I was in a state of panic. I submitted a Technical Support Request Form online late on a Friday night. Late afternoon on Sunday, I received a phone call, it was John. He spent the next hour or so doing a remote repair to get me back up and running. Now that is customer support!

Cons

Not a thing.

December 2019

Frank from New To You

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

December 2019

A must have for small business trucking

My overall experience with Truckers Helper has been fantastic! Everything you need, when you need it and all in one place.

Pros

Unlike a large trucking company my wife and I do not have access to the vast knowledge and know how needed from multiple people to maintain proper reporting, paperwork, maintenance and accounting. Truckers Helper fills the void needed to handle accounting, compliance, mileage tracking and settlements. I would need to hire multiple people to replace the abilities of Truckers Helper. Not only is Truckers Helper cheaper than an office of workers, its also easier to manage and more efficient.

Cons

There is a lot of info needed to get everything up and running. It is time consuming at the start but once you are running full speed it is definitely worth it.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

April 2019

Good Product

We use this product daily and outside of the report section this product is very good.

Pros

Easy to use. Great accounting software.

Cons

Reports are not what the desk tops had. Really need to work on that.

Response from The Truckers Helper

Replied April 2019

We are adding new reports as they are requested rather than just decide on our own what reports users need. To optain a new report just click the CONTACT US at the bottom of any page and fill out the form that comes up with details on the report you need.

March 2016

cliff from turtle trucking

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

1.0

March 2016

ITS FINE I GUESS

The program is fine. It does what it is supposed to do but man it is so freaking temperamental and slow. There are so many time I go to run a report and and it sits on the loading screen and sits and sits then finally pops up but instead of the report it shows the main program screen. I am entering the routing it sits there waiting to bring up the stupid zip code. And then waiting for the zip codes to enter in the system. Once you figure out some the tricks the program is fairly easy to use. But I do not feel like the support is terrible. The manual gives no useful information, the video tutorials never seem to cover what I need in any reasonable amount of time. And having to email and wait for a day or more to get a response sucks. For the record I am doing this review to try and avoid another price increase, at the same time if the cost gets much higher I am moving my company to a different program because this one will cease to be worth the headache.

Response from The Truckers Helper

Replied March 2016

Speed is generally more a matter of your connection speed than the speed of the program. Have you checked your internet speed? Support request are generally answered within a few hours and always the same day. If you are waiting a 'day or more' then something is wrong on your end as the answer is never a 'day or more' in being sent. If you have a suggestion to improve the service without raising the cost (to hire more people - I haven't found any support reps who want to work for free) I'd love to hear your suggestions. Click the CONTACT US link at the bottom of any page and let me know your suggestions.

August 2017

Jamie from J&S Trucking

Company Size: 2-10 employees

Industry: Translation and Localization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2017

Does everything I need to manage my trucking business.

does everything I need to get done and stay on top of our business

Pros

Complete, affordable package. They also help with management question, not just how to use the program. Great service.

Cons

No free phone support like I used to have with the standalone program. You have to pay per incident with the new online service.