JotForm Software


JotForm is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.

JotForm features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

JotForm offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms.

JotForm offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.



274 Reviews of JotForm

Overall rating

4.58 / 5 stars

Filters:

Showing 1 - 20 of 274 reviews

December 2018

Nathan from CareerSource Florida

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Business forms made easy

We run the forms for all our websites through JotForm. The form responses are collected in a database and we are able to display the results in html tables on our intranet. There is even BI on tap, so questions that have defined responses, such as a multiple choice questions, can be visually represented on web pages as graphs. When it comes to collecting information, JotForm has become an indispensable tool in our arsenal.

Pros

I became a JotForm user when Adobe sunsetted its FormsCentral product and I've never looked back. With a little effort, truly anyone can build an attractive, functional form using JotForm. You don't have to know any html, CSS, JavaScript, etc. That said, you will probably have to know some CSS to get a form to look just the way you want it to if you are adding it to your website. At least that is my experience. While the the form builder does allow for extensive customization, I've found that I've had to add my own CSS to achieve the perfect look I was seeking. Fortunately, JotForm makes tweaking the form look using your own code very easy.

JotForm is a very mature and feature-rich platform that contemplates nearly any form need, from conditionals, to calculations, to autoresponders. All field types are available and it's easy to set the properties for each, such as required, character limits, hover text, example text, etc. Using URL parameters, you can pre-populate your form fields, too. You can also use hidden fields to perform calculations or set up honey pots for security. Perhaps the nicest thing about JotForm is all its options are available to every form you build, regardless of which level you buy (or even if the free tier is all you need). What you pay for is the number of forms and the number of submissions.

There are literally hundreds of plugins that extend functionality, all included. Customer support is top notch and documentation extensive.

Cons

We purchased a tier that allows up to ten users, however, only the primary user can create forms up to the tier limit--the others users essentially have the limits of the free plan. The only way they can avoid those limits is by moving forms they create to the primary user and sharing the form. I've also occasionally experienced issues with payment.

November 2017

Patty from BlinkNow

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

JotForm is the best way to gather information from anyone, for anything.

JotForm makes our team much more efficient. We're able to streamline processes that would normally take our team a lot of time to complete. For example, rather than posting a job application and combing through all the CV's that show up in our inbox, we're able to use JotForm to host the applications and easily view the submissions in one grid. We can also designate which team members should receive certain applications, so that everyone is notified in real time and there's no need to go through and forward messages. It's been so helpful to us, and I can't recommend it enough for automating processes.

Pros

I love how customizable JotForm is. You can get it to do anything you want, with as many custom conditions as you want. We use this for both external-facing forms like job applications, and internal forms like incident reports and expense reports. I love that you can not only receive an email for every completed form, but also easily download a PDF of each one or download a spreadsheet summary of all responses to date. Or better yet, you can have JotForm deposit all of that straight to Google Drive for you. The form features are very robust, and I'm constantly taking advantage of new ones. For example, we have a very long form that users can choose to save before they submit it. I've set it up so that they get an email reminding them to go back and complete the form later. I also use the e-signature feature, the "upload file" feature, and I'm constantly setting up show/hide features. As in, if someone answers "Yes" to question 5, hide questions 6-9. JotForm has added a cool new feature to make their email notifications dynamic, so that only questions that are answered are included in the auto response. It's wonderful!

Cons

I wish JotForm did a better job with compiling survey data. The feature to graph your results is buggy and looks strange. I was able to easily download my survey responses and create my own graphs in Excel, but I don't think JotForm would be my software of choice for another large survey (we've only done one so far). I also wish JotForm offered the option to have a default email formatting style. As it is now, I have to go in manually to each email template on each form and add our logo and other formatting.

February 2018

Sam from Eiffel Sites

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

February 2018

Super Helpful for My Web Design Clients

It makes it easy to get answers to complex questions from my clients. They feel relieved that they don't have to answer a plethora of questions over the phone where they aren't really able to sit down and research how they want to answer. A lot of web design hinges on good business planning, so I appreciate that I can offer my clients a more convenient way to prep for their website build.

Pros

I primarily use Jotform for a client questionnaire I send my web design clients, and it is super helpful. Rather than expecting them to know the answers to all kinds of questions about their branding, desired functionality, etc., I'm able to send them a form that covers all the bases and allows room for extra topics I didn't cover at the end.

The form has a great drag-and-drop UI, with options to make radio buttons, dropdowns, text areas, etc., and you can disable irrelevant questions before you send it to a client while not losing that question on your

It's easy to duplicate forms, limit forms to only certain users, review old forms that clients filled out, etc. And it's been free for me (I only send a few a month, since web design is my side hustle).

I haven't needed to reach out to support, so I can't comment on that front, but the fact that I haven't needed support speaks volumes to the functionality and reliability of Jotform.

Cons

Similar to Mailchimp, I wish there was the ability to see who has opened the email once you've sent the form. I've sent forms to clients before who seemed totally on board, but they never filled out the form and I wasn't sure if it was even received and ignored, or maybe the followed the link but didn't fill the form out. I also wish there was a way to view the client's answers in (somewhat) real-time, so that if they fill in one question, I can see that, instead of having to wait for the entire form to be submitted.

September 2018

Kevin from Daberistic Financial Services

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

September 2018

JotForm is easy to use, yet has powerful features to customise and automate an online form

Pros

Has all the basic fields required for the form, such as name, telephone number, date, number, text
Has many useful gadgets you can search and plug into the form
Drag and drop interface makes it easy to design a form without coding knowledge
Field settings allow you to customise the form further
Email settings very useful, for creating notifications and autoresponders
Ability to customise Thank You page after the form is submitted
Ability to create conditions, to make the form more relevant and user friendly
Ability to share, search and use form templates created by other users
As an old customer, enjoy preferential pricing

Cons

I would like to see the Signature field/gadget improve, to make signing on a smartphone a better experience
I would like to see Take a Photo as a standard field option, and a form will only ask permission to access the Camera once, on the Smartphone. Currently if I enter four photo fields, the form would ask me four times about accessing the Camera.
I would like to get help on how to add a further answser to a specific question, for example if being asked about health conditions, and a client has multiple health conditions, he can click on a "+" icon to add a further health condition.

January 2019

Janette from Creative JR LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Easy Customizable Form Builder

What I've enjoyed most about JotForm is that not only do you have the opportunity to select great templates, but you can customize the forms to your needs. The integration is simple, quick and easy. Which in the end saves me time and money. Plus you can use the forms for any purpose, not only for website integrations. My overall experience has been a positive one with JotForm.

Pros

The functionality and template selections put my mind at ease. Building a website can be easy and fun when you are just starting out. I found out that some platforms to build out my websites didn't have the option to customize the forms that I needed for the goals I had set. I came across JotForm and was able to integrate the template of my choice into my website with ease.

Cons

I had a little trouble accessing my forms in the beginning but with the new updates that JotForm had made, I found that I made the right choice when it comes to customizable forms.

April 2018

Peter from PS-Sports.de

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Jotform is a "just works" software.

Nothing.

Pros

I am not an absolute professional in terms of computers, I build my websites for my work (Kraulkurse, Aquakuse and Triathlon Coaching) and everything in connection with it. I have only used Jotform as a contact and registration form and am very satisfied with it my modest ratios are enough for the free version of Jotform.
Recently I also tried a survey with Jotform. Maybe there are better alternatives here, which are completely specialized in surveys, but here too Jotfrom is completely sufficient and I can even use it to display the results of the survey live on the website. This is a feature that others might have, but I found it only at Jotform
For me, Jotform is a very good and reliable tool.

Cons

The available space, the number of forms, monthly form views, total form submissions and monthly form submissions is limited,

September 2018

Josh from Construction Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Catch-all product

Amazing. This has streamlined communication and added a level of consistency to collaboration that my company didn't previously have.

Pros

This thing is great- it solves nearly any problem on 1 hour's notice (while you search for a longer-term solution with deeper integration)

I currently use jotform for QA Surveys, Workorder generation (with unique, auto-incrementing serial numbers), labourer timesheets (where I can verify their check-in locations by using their IP addresses), intra-office action requests... and most of these forms are intergrated with Google Sheets to keep a running database of everything that's ever been submitted for later analysis.

Software is sold by packages of how many forms you get to submit... buy the Premium package. Once you get these running full speed, your office will generate thousands of these annually. All are straightforward, easy to track, and accountable.

Cons

The User Interface is somewhat limited. I can see why they want to control it (and force users to leave plenty of whitespace) but there are times when I want a no-messing-around, high-density interface to just get the job done.

May 2015

Anonymous

Review Source: GetApp


May 2015

Jotform easy web-based form tool for non-programmers

Jotform is an online drag and drop form application builder for people with little time to spend on programming and coding. Jotform is designed to make it easy for users to quickly design their forms, test them and put them into production in very little time. Experienced users can create forms and push them into live mode in amatter of minutes. But Jotform really is thought for the unexperienced, non-programmer user who wants to design form applications and does not want to deal with any coding at all. The application works through an online interface/work area in which an empty space is filled with fields and texts that the user selects and drop until a form is created in the feel and manner of the user. Once the form is completed with fields and texts, the experienced user can copy the code that the application generates for him and past it in any website and the form will display in the manner it was design. You can make any modifications to form at the source, and the destination page in which the code was pasted will automatically update all the changes and modification made. The best feature of Jotform is that you can test it for free, they allow one of the best bargain in the market: 100 submission, 10 secure submission and 10 submission with payment, all for free. I have not seen this offered anywhere yet. The other great feature of Jotform is that you can get your collected data and take anywhere you want: Google spreadsheets, an SQL database or download to your local excel application. Perhaps the area in which Joftorm needs improvement is the way you sort the collected data in their severs, especially if you have data collected that needs to be validate by a human hand. Of course, this types of form are more more advanced, cuttingedge project. For the average form developer, Jotform is the perfect tool.

Pros

East drag and drop online form builder, with 100 submission, 10 secure submission and 10 submission with payment all for free.

Cons

Not easy to sort collected data in their servers for validation purposes.

August 2018

RAM from Information Technology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

A VERY HAPPY JOTFORM CUSTOMER

Pros

I think discovering this has been amazing for our team, we are a team of organic farmers. We deliver produce to consumers directly. With such simple forms interface we are able to design forms to take orders from different customers seamlessly! Features like autoresponder, conditions and user CSS are so useful!
But the true power of this comes with the APIs they expose and all the integrations they provide, if you are good with programming, there is so much you can do!

We use google sheets integration extensively to track availability and use JOTFORM API to automatically publish that to the forms. I also have scripts to consolidate the orders, and send out packing lists from a server. Saved us a tonne of time and effort.

A very responsive customer support as well!

Cons

Sometimes I wish they had a phone customer support, but their email support has very quick turnaround, si i guess it's okay for now!

I think user Javascript has been disabled for security reasons but maybe they can find a way to ensure security and write JS as well

January 2019

Dylan from Pixel Empire Inc

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

There's No Better Form Builder!

I love Jotform. I love how often they roll out new features. They continue to add new features that I didn't even know I needed. I run a large online store and have many different form needs. The dynamic nature of how each form can be set up and truly earned a lot of new revenue for my business. For example, my company offers custom phone cases and the ability for customers to select different sizes, models, colors, and attach their own images is extremely valuable!

Pros

I've used Jotform for several years now and what I like most about the software is the ease of use, amount of form features, and customer support!

Cons

The price...at first. At first I thought the idea of paying for a form builder was ridiculous. But after playing with all of the features I realize that the amount of in depth coding knowledge I would have needed (or paid for) is would have been far more expensive then the small subscription fee I pay. Plus, I believe there is a free plan if you do not need all of the features that I utilize.

September 2018

John from GSK

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

An innovative software to create the best suited forms.

Pros

For any job or vacancy, it is important to collect the exact details of the applicant. JotForm lets you not only create a form that is suitable for this purpose but it also provides a high level of flexibility regarding the fields you want to add to your form. There is an email notification system to inform you about each new update. This is really effective in keeping updated with the ongoings with the job applications. The best part is that a lot of the features are made available for free. Therefore, it compares really well with all of its competitors.

Cons

Graphing the content is just another difficult thing. Ther are only limited customizable options available to set how a notification should pop up.

December 2018

Daniel from Uni-edit

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

JotForm makes live easy for any business owner

JotForm really saves me a lot of sturm and grind dealing with webforms in WordPress. Its so easy to use and makes a wonderful backup to your communications as well.

Pros

What I like most about JotForm is how you can create webforms with related communications for various products and services and then easily centralize the information. I've used both the free and paid accounts, which I liked both. Its quite powerful and also serves as a wonderful backup in case my website fails.

Cons

For me, it would be easier if I could I had better control over the folder naming feature so that when a customer submits an order the folder name will be the job code for the customer's job. Its not so straightforward to do this.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

JotForm is a lifesaver

Our company has utilized the JotForm platform for a few years. I have been impressed with their dedication to continually improve their product by adding new functionality. For example, recently they have added the ability to generate fillable PDF forms from the online forms you've created.

Pros

JotForm is the best online form maker, period. Drag and drop fields make building forms easy. Or, you can utilize one of dozes of pre-made (but fully customizable) templates available to JotForm users. The best part of JotForm to me, though, is how easy it is to access and search user input. I like the flexibility of being able to download reports in spreadsheet or PDF format.

Cons

I have not had a negative experience with JotForm.

March 2018

Chelsey from JLB Simplify

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Allows Leads to Easily Send Messages 24/7

All and all this is a great product and I recommend it to every business owner I meet.

Pros

JotForm is not only extremely easy to use, it is also my companies top lead producer. The forms are easy to create and to make specific for your companies needs. I created specific JotForms for different pages on my companies website and it was a game changer. I receive 5-10 leads each month from the JotForms and it is probably a 75% conversion rate at that point. I know that sounds like an insanely high conversion rate but it is true.

Cons

There isn't much a dislike about JotForm but I guess my only complaint is that it can be hard to figure out at first. It could be a bit more user friendly.

November 2018

Dana from Ridi Accounting LLC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

Great product to create forms

Great program to create and customize the forms you need for your business.

Pros

This software made it easy to create the forms that we needed. We easily made our applications, policy agreements, customer complaint forms, and our disciplinary and termination forms using JotForm. The added bonus to this is not only can I access all of the forms and their submission from the website but I am also notified via email when one it submitted. It allows me to stay on top of all these duties.

Cons

There are few occasions where the email notification of JotForm randomly stops working and I will need to log onto the website to access them but it usually resolves itself in a day or two.

July 2018

Steve from Thatcham Tornadoes FC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

I find Jotform inviting, rich in time saving features, flexible, reliable and secure.

I have enjoyed setting up a system which has saved me a considerable amount of time administering the membership system for our soccer club. I find the various features in the software easy to use and I like the ability to export to Excel.

Pros

I find it easy to use with pick lists, free format data entry fields, email & date checkers, email outputs which I can condition. I also like the flexibility to export data to Excel. It meets our needs for a paperless system for membership of our soccer club and it saves me time compared to our previous paper based system. I have found their support service to be excellent.

Cons

It's a bit of a challenge when you set up a form only to find later that the limits have been reduced but in my experience it's not been a show stopper and Jotform have helped me with workarounds.

February 2019

Frank from SixPlus

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

February 2019

Jotform embeddable forms are an easy solution, but more custom API solutions are cumbersome.

Overall, I would recommend Jotform for a company that is looking for a quick out-of-the-box solution that doesn't need much customization and just be dropped into a website. For others that require more customization and more modern design, then I would look elsewhere.

Pros

Jotform provides a good out-of-the-box toolset for forms. They have many of the features that you would expect from a form provider including WYSIWYG editors and viewable results. Their UI has also undergone several improvements that have given it a more modern design and ease of use.

Cons

While the out-of-the-box solutions work well, things are not as straightforward when integrating the forms on a website in a more custom way and utilizing the API. Their API is not as updated as their UI, and so embedding an iframe works well enough, but more complex manipulation and validation of the form elements is challenging and limited to say the least. Their form designs are also a bit dated, especially considering the more modern form paradigms introduced by typeform and others.

January 2019

Renee from Gold's Gym

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Can I Count the Ways I Love JotForm?

We use JotForm in my organization for all kinds of needs. It has allowed us to take a lot of processes that were email dependent and completely streamline them. Our Team Members in the field love the ease of submitting support tickets and completing other processes digitally, and our support center Team Members love being able to receive all the information that they need to support our field Team Members without any back and forth. We are absolute JotForm evangelists here.

Pros

Extremely user friendly and intuitive, flexible, inexpensive, great design, tons of added plug-ins, amazing logic branching capability. BEST FORMS TOOL EVER.

Cons

Absolutely nothing. They should make me an affiliate though!

December 2018

Grace from Aspinwall Collective

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

LOVE Jotform

Overall, it solved the problem of collecting and curating information. It keeps it more private and protects our clients.

Pros

I am in a business where clients need to get me forms they have collected (for photography clients), and I curate the info for them. It can be tedious and time consuming, but with JotForm, it goes much faster. We are able to better collaborate on projects, keep client's information private by keeping it out of emails/texts, and streamline their ability to turn it in.

Cons

Occasionally, when editing a form, the changes are lost. But this has been quite rare.

April 2018

Jessica from Real Hero Parties

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Beautiful forms quickly

Pros

The forms can be as simple or as complex as you want them to be. You can embed them into a website, set them up with a landing page, set up an auto-reply email. It's quite easy to use and makes nice looking forms without too much extra work.

Cons

The help on the website is convoluted. It can be difficult to find what you need in the pages and pages of forums and FAQs. Sharing files with a coworker or partner can be difficult. It can be complicated to get your form looking exactly how you want if you deviate from the templates - the setup is overly complex for formatting.