About Advisor

Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base maintenance and customer self-service via a public portal or direct feedback surveys. It is available through both cloud-based and on-premise deployment options and features a mobile app for iPhone and iPad devices.

Advisor allows users to track and analyze the technical diagnostic data in real time, which helps users identify and resolve technical issues.

Advisor also allows users to design mobile responsive guides to address common customer queries and service requests. These guides are customizable and allow users to identify causes and reach solutions using an algorithmic approach.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

5 Reviews of Advisor

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

email marketing made easy now

Pros

many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items

Cons

i am using this software but until i have nothing any problems

August 2017

Christian from TDC A/S

Company Size: 5,001-10,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams

We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working.

Pros

Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users. It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags. Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support.

Cons

While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value.

August 2017

Pieter from Atlas Copco

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality

Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix)

Pros

Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool. The possibility to link the application to other tools (data transfer & API-calls) can be very powerful.

Cons

The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious.

January 2016

Tine from casamona.com

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

2.0

Customer support

5.0

January 2016

Very difficult to use - also very limited in when it cal do

We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long.

January 2015

Viret from LEC / After Sales

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

January 2015

Liebherr Mining using Dezide Advisor tool

The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs.