Alloy Navigator Software


 

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.

Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. It also offers an online web portal and self-service portal for end users as well as a mobile portal for technicians.

Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

 

Alloy Navigator - Real-time analytics
 
  • Alloy Navigator - Real-time analytics
    Real-time analytics
  • Alloy Navigator - Knowledge base articles
    Knowledge base articles
  • Alloy Navigator - Graphical relationships
    Graphical relationships
  • Alloy Navigator - Computer auditing
    Computer auditing
  • Alloy Navigator - Real-time communication
    Real-time communication
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

24 Reviews of Alloy Navigator

Showing 1-20 of 24

 

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Joseph from Meridian
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Alloy Navigator

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The software is very easy to user and the staff is very helpful!

Cons

There needs to be more reporting tool and user control of reports.

Review Source: Capterra
 

Jeff from Benson Industries, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Alloy Navigator 7 and Discovery 7 - Very useful software product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are very satisfied with this product because it does everything we expect it to do when properly set up.

Pros

We use the Help Desk feature in Navigator and Machine Inventory in Discovery primarily. They allow us to efficiently handle user problems and requests of all kinds and keep track of company assets such as computers, servers and software installations.

Cons

The software is extremely powerful and flexible but because of this it is also very complicated to configure properly.

Review Source: Capterra
 

Craig from Benson Industries, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

A flexible product for any IT Department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Asset tracking, ticket management, knowledge base articles and full asset library reservation system.

Pros

The straight forward approach for an all encompassing program is why we chose this product 13 years ago. We can accomplish our daily ticketing system, maintain a company equipment reservation program and inventory all company assets in one out of the box program. On top of that, the support team is always available to help and always responds in a timely manner to any question or request.

Cons

The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.

Review Source: Capterra
 

Mike from Benson Industries, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

My Honest Review of Alloy Navigator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

Cons

What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus.

Review Source: Capterra
 

Dan from Berger Group Holdings, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great software for ticketing and inventory needs. Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.

Cons

Can be a little slow on a WAN or remote connectivity, I recommend the web interface for those situations.

Review Source: Capterra
 

Eric from Silgan Containers
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Alloy does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Pros

- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.

Cons

- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.

Review Source: Capterra

  Response: Alloy Software, Alloy Software

Date: August 2018

August 2018

 

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

 

Keith from Silgan Business Technology

July 2018

July 2018

Our company has grown tremendously in the past two years and Alloy has grown with us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Robust help desk solution.

Pros

Almost all the features have customization to fit your business. From device inventory to custom reporting, Alloy helps you get what you need for metrics.

Cons

There is a learning curve on the product. If you do too much customization, like all things, something may break when an upgrade is released.

Review Source: Capterra
 

Sean from SANDAG

July 2018

July 2018

A fantastic alternative to Autotask

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Asset tracking and ticket metrics

Pros

Allows full IT management from asset inventory to helpdesk metrics. Allows full financial tracking, tickets, and asset discovery.

Cons

It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization. If you have no teams at all, individuals can be overwhelmed as their are many features to this application.

Review Source: Capterra
 


July 2018

July 2018

Mostly positive, with exceptions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians.

Cons

How much back end maintenance I have to be involved in. I would prefer a solution that is able to smartly manage itself out of the box OR more accurately describe what errors are causing an issue.

Review Source: Capterra
 

Jeff from The Standard Group
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

If keeping track of everything is what you want, this product is for you! And I mean everything!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Pros

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Cons

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Review Source: Capterra
 

Laurence from Catholic Mutua Group

July 2018

July 2018

The software is easy to use and is loaded with features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very easy to use. It keeps track of all our work tickets and inventory very well.

Cons

The Asset Management feature could be a little easier to configure. It also seems a little redundant when you setup a new asset.

Review Source: Capterra
 

Diana from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

I use it daily for tracking HelpDesk Calls, Inventory and Purchasing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has helped streamline our department by having all documents and references in a central location.

Cons

At times it can be a little confusing with what seems to be duplicate areas. But on a positive note these areas can be linked.

Review Source: Capterra
 

Kevin from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Alloy is a very good product for managing IT related information.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing that I like most about Alloy is that it's able to house ALL of our IT related data. One stop shop for whatever information you need to access.

Cons

Sometimes the user interface is a little confusing when it comes to finding a certain help desk ticket or an inventory item. But otherwise it's a really good IT software package.

Review Source: Capterra
 

John from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Used Alloy at both my previous and current job, great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product.

Pros

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

Cons

Migration from other software vendors is a little tricky, but that's more due to how the other vendors configure their databases.

Review Source: Capterra
 

Scott from The Lutheran Home Association
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

We've used the network inventory and it works great and the support has been top notch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used the network inventory to scan all PCs weekly and it lets me know if there are any changes going on with our hardware. We keep track of all of our maintenance history so we know the history of all of our hardware. We've done some software monitoring so we know what versions of software are being used.

Pros

I like the network inventory. It lets me know what is going on with our PC's and if anything is changing. I use ANX to input all of our service done on PCs so it's easy to find out the history of a PC

Cons

It takes a little time to get used to how to make modifications but the support has been great and will be looking into some training to be able to use more affectively.

Review Source: Capterra
 


June 2018

June 2018

I love the product and it has helped us and our client streamline their support processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

providing an efficient service desk

Pros

There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1.
Support is great.

Cons

Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance.
The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers.
Priced for larger organisation - difficult for small organisations to get started.

Review Source: Capterra

  Response: Alloy Software, Alloy Software

Date: June 2018

June 2018

 

Thanks for the kind words! We truly appreciate your loyalty to Alloy's products!

We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition.

Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get.

I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers.

 

Joshua from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

I use the software on a day to day basis for incidents from our users and inventory tracking.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I really like being able to track incidents, attach notes and files to the incidents. It is also very handy for keeping track of purchase orders.

Cons

There are a whole bunch of duplicate areas for things. The configuration of an item is under the Computer item, but the Finance is under the Asset side. Just gets confusing with the multiple elements.

Review Source: Capterra
 

Joanne from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Great product, everything is linked for ease of access.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy access to know what inventory we have and where it is located. We can easily find out how old someone's computer is just by checking into Alloy Navigator.

Pros

I really like being able to click on a location and be able to drill down thru the user to the inventory item and PO.

Cons

It would be nice to have some mini webinars for training on each area that we could watch when we needed a little explanation of how to use a certain part of the program.

Review Source: Capterra
 

Leah from City of Salem, Oregon

June 2018

June 2018

We have been using Alloy for over 13 years and have no plans to change

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have over 50 people on staff, it really helps us keep our business running smoothly. What we like most about the software is how customizable it is.

Cons

The out-of-the-box reporting could be more robust, but we are able to write our own reports so it's not an issue.

Review Source: Capterra
 


June 2018

June 2018

We use Navigator for help desk ticket and asset management and have found it quite useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

Cons

Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.

Review Source: Capterra

  Response: Alloy Software, Alloy Software

Date: June 2018

June 2018

 

Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!

 
 
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