Bomgar Software


 

Bomgar is a cloud-based or on-premise secure access and remote support solution suitable for businesses of all sizes. It offers remote support, privileged access and vault modules within a suite. Key features include customer support, help desk administration, internal IT support, collaboration, monitoring and auditing.

The privileged access module allows users to create accounts and monitor and record sessions in real time. Users can set up a secure remote connection to view and control remote desktops, network devices and servers. Other features include session forensics for compliance, cloud infrastructure management, authorization, notifications and credentials management.

The vault module is an enterprise password manager that enables users to store passwords, find privileged credentials and share admin passwords. Bomgar offers integrations with HP ArcSight, Lieberman Software, ServiceNow, Splunk and more.

It is available for purchase with a monthly subscription. Support is offered via live chat, phone, online guides, video tutorials and emails.

 

Bomgar - Android app
 
  • Bomgar - Android app
    Android app
  • Bomgar - Dashboard
    Dashboard
  • Bomgar - Mac access
    Mac access
  • Bomgar - Representative console
    Representative console
  • Bomgar - Screen sharing
    Screen sharing
  • Bomgar - Support
    Support
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

593 Reviews of Bomgar

 

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Software Advice Reviews (4)
More Reviews (589)

Showing 1-4 of 4

Rafael from holcim
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Bomgar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Remote Control from any device, securely access remote desktops and mobile devices using a Internet connection.

Cons

Easy to use console and it works very well but lack of integration with service and asset management.

Review Source
 
 

Miroslaw from o2
Specialty: Media
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Remote control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

In our company we use Bomgar to secure remote access for privileged users. The system works very well and is easy to use.

Cons

In my opinion, the system is very good. It fully meets our requirements and works very well. I believe that the manufacturer can only improve licensing models

Review Source
 
 

Katherine from Ryder System
Specialty: Transportation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Best thing is connection fast, fast at Bomgar.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Bomgar is a very good software, it has too many excellent and lucrative functions that complement very well the long distance remote connection, the only factor that affects are the prices but I trust that at some point the plans for a better accessibility will decrease. Bomgar has helped me a lot in business, since I can connect with my employees to provide support and other things.

Pros

The best thing about Bomgar is the speed of its connection, it can be anywhere in the world, in any country, and in the same way, provide a support with a fast connection and without connection drops, the stability in this software is the factor that has given you the most life.

Cons

I do not like that Bomgar has high prices, since the intention of this software is to help connect from any place or device and give distant support, but the prices of the plans do not allow accessibility, if the mission is help, I would like lower the prices so high.

Review Source
 
 

Eric from Beltmann Relocation Group
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Replaces multiple desktop support tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy & quick installation

Pros

It allows use to handle remote access and do it without troubling the user, it allows us not to require knowledge of the user password

Cons

Product is pricey for the small to mid size shop, the need to touch each device for installation takes a lot of coordination for remote users

Review Source
 
 
 
Showing 1-20 of 589

Niklaus from Anderson Hospitality Management
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Free Trial?

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It looks like a good program from the outside.

Cons

I tried to sign up for a free trial. I entered all of my information in and it told me the trial is unavailable. I'm not looking forward to all the spam mail I'm sure will be coming.

Review Source: Capterra
 

Brian from Neopost
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Great tool for support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When needing additional support it is easy to setup and operate.

Pros

Very simple to use. Must be initiated by user so helps with security.

Cons

A little slow. Lags at time. Not able to use computer when running.

Review Source: Capterra
 

Abdul from Educational Institution
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Use of bomgar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Use of this software very easy and secure.protect your connection with other.

Pros

Safe and secure connection and share screen with other easy.

Cons

Support all type of device like phone and pc

Review Source: Capterra
 


December 2018

December 2018

Makes supporting remote clients easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to install and get off the ground
Able to save customized scripts for easy troubleshooting
Ability to record screen to document troubleshooting steps
Clients can request assistance independently
Interface is easy to use and includes a chat feature

Cons

Cant think of anything I dont like about Bomgar its easily one of the best support applications I have used in my career.

Review Source: Capterra
 


December 2018

December 2018

Great Remote System Tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ability to share screens with other logged in users. Makes troubleshooting a breeze!

Cons

On occasion I will experience random disconnects. Other than that, Bomgar is perfect!

Review Source: Capterra
 

Patrick from Medivators
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Bomgar1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really love the remote desktop appliance feature

Cons

I do not like having to elevate or have user elevate priveliges when i'm the Domain Admin

Review Source: Capterra
 

Ty from Premier Learning Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

There's no better remote support solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Users can have their issues solved quickly and without having to lose much time without a workspace. Another plus is that it's easy to grasp for both administrators and users alike.

Cons

No complaints from us. Monitor/support - vendors, users on desktops and some mobile devices, plus servers. It's a no-brainer. Give Bomgar a go, it's top-notch!

Review Source: Capterra
 

Evan from DKD
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

easy to use online support

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

quick download and installation - runs on its own without needing much input from the user

Cons

nothing , it does what it needs to and then i close it .

Review Source: Capterra
 

D'Andra from ASU
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Bomgar

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Overall experience is that the software is very simple, beneficial, and common among many universities.

Pros

I like the easy-to-use process for the administrator and end user. It is a simple way to connect to the users.

Cons

The price is the software is a little high.

Review Source: Capterra
 

Nicolas from IClean Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Excellent remote Top of the line.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love that it’s compatible with all the platforms. Apple, windows etc...

Cons

I love everything about this product to be honest, it is so helpful. You can get your employees the remote help they need so your business can run without you always having to be there.

Review Source: Capterra
 

CHRISTOPHER from V&C Investments LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great Support Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to remotely connect to users computers.

Cons

Having to have a physical device to use the product.

Review Source: Capterra
 

debra from Ford Dealer
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Life saver!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pick something, when it comes to tech support, best way by far to get help!!!

Pros

This is so simple top use, and very trust worthy!!!!

Cons

simple as 1,2,3 to save and help with so many problems, it makes for an efficient way to solve problems and fix and go forward!

Review Source: Capterra
 

Deveraux from Clemson University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Good overall product

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Be able to connect to any laptop (windows or Mac) while using any machine on the other end

able to connect to mobile devices (Android/iPhone)

be able to allow control with ease

variety of options on how to send out code to connect (email or website)

Cons

wish there were more features like file upload and video option

Review Source: Capterra
 

David from AMG International
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Almost straightforward for end-user

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This allows remote connection for tech support to my computer. It is fairly straightforward to use, although not as intuitive as many other options available these days. For a tech support software, there could be less clicks between request for help and connection with remote support. Nevertheless, it does not seem to slow down my system or create any lag which is very helpful.

Cons

I cannot speak for implementation (as I am only a user on this software) but it is not always clear what type of access the remote user has to your system. Perhaps this information is buried somewhere, but I think it might be more prominently displayed. In my case, I know the folks on the other end as users, but this is a feature that might be improved in situations where the person being connected to is not a known entity.

Review Source: Capterra
 

Michael from Cylance Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

The best there is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has extreme customization and usability. It is not hard to use and allows for the flexibility to support and present

Cons

nothing. This product is really the best remote solution out there. it might also be the most expensive but the ROI is there.

Review Source: Capterra
 

Senura from NSBM Green University
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Main interface is attractive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Chat feature is very useful.
Connection speed is very good.

Cons

Connection quality is depending on your internet connection.

Review Source: Capterra
 

Nathan from Advanced Family Eye Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

It just works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you are in an industry requiring frequent remote desktop connections--especially if troubleshooting and providing support for other users--Bomgar is an excellent choice.

Pros

Bomgar provides an extremely easy solution for connecting to client computers for troubleshooting and support. I love that the remote user doesn't need to have any technical skills to initiate the connection. Ultimately it's just about ease for the clients, and this software provides it.

Cons

To be honest, I haven't had any real issues with Bomgar. Maybe once or twice a client's computer had trouble using it on an old Internet Explorer connection, but that was not Bomgars software at fault. No real complaints.

Review Source: Capterra
 

Tom from Tom Chick
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

WAY Overpriced, and well worth it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software, overpriced. Cant say that enough. It isn't magic, find a cheaper alternative.

Pros

Software works on an amazing number of devices, very reliably.

Cons

Cost cost cost. it is way overpriced, except for the largest of companies, or those willing to pay because they don't know any better. There are many alternatives to this that do the same, for a fraction of the cost.

Review Source: Capterra
 

Nizam from City of Toronto (Public Health Division)
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Does the job

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Bomgar allows me to remote into customer computers to provide support or solutions. The software suite seems a bit big, but the functionality is there. I imagine it is geared strictly for enterprise level companies.

Pros

Ability to support clients remotely to provide support or resolutions.

Cons

A bit 'bulky'. Seems like a lot of software for a straightforward task.

Review Source: Capterra
 

Tiffany from St. Vincent's Medical Center
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Easy to launch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and share screens with those supporting IT issues.

Cons

The fact that I have to select "Run" every time the tool is used.

Review Source: Capterra