Showing 1-20 of 122 products
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and... Read more
Recent recommendations: 22 recommendations
SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include help desk automation,... Read more
Recent recommendations: 18 recommendations
SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses... Read more
Recent recommendations: 17 recommendations
InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other... Read more
Recent recommendations: 14 recommendations
Utilizing deep learning and intelligent UI technology, Ellie is a voice-enabled virtual assistant that helps businesses across the BGFI, Telecom, FMCG/Retail industries with employee engagement, cost reduction, and lead gen by automating... Read more
Recent recommendations: 14 recommendations
LocatorX is an IT asset management solution with integrated tracking, validation, and security tools. It can be used by manufacturers, logistics providers, retailers, warehouses, plus others. It is designed to help businesses eliminate... Read more
Recent recommendations: 5 recommendations
HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and... Read more
Recent recommendations: 4 recommendations
Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process customization... Read more
Recent recommendations: 1 recommendations
The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service... Read more
Recent recommendations: 1 recommendations
ChangeGear is SunView Software’s flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning... Read more
Recent recommendations: 1 recommendations
Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.... Read more
ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library)... Read more
Syxsense Manage is a cloud-based IT management and MSP software that allows administrators to configure and access in-network and out-of-network endpoints. Syxsense Manage allows service providers and IT professionals to discover and... Read more
Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The... Read more
EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a... Read more
Centralpoint by Oxcyon is a content management solution that can be installed on-premise or accessed on the cloud from any mobile device with an internet connection.The modular applications can be deployed in a configuration that suits... Read more
IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers ITIL process... Read more
TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable... Read more
UpKeep's CMMS is a modern maintenance and asset management solution for your team. From desktop to phone and even tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks... Read more
Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be used from anywhere while... Read more
Businesses use so many IT assets that network administrators may struggle to keep track of them all. But, just as with a warehouse of goods, your business must track your inventory of IT assets. These include: desktops, laptops, servers, processors, hard disks, operating systems software, anti-virus software etc. To help you keep an accurate inventory without constantly making manual updates, there are dedicated computer inventory software systems.
Computer inventory software scans your overall IT network infrastructure and records every detail about each computer on the network, including software installed and the operating system. You just set up the software with a domain or local administrator password.
This Buyer's Guide will help you better understand how computer inventory software works. We've included all the essential details that you should know before selecting a solution for your business.
Here's what we'll cover:
What Is Computer Inventory Software?
Computer inventory software lets users automatically discover and track all the assets in their organization that are on the same network across multiple locations and throughout the life cycle of each asset.
These solutions monitor assets on your IT network and generate reports that include details of software and hardware configurations, such as the operating system, motherboard, random access memory (RAM) and hard drive of each computer.
This software helps businesses stay compliant with software license agreements. It also lets you evaluate each computer's readiness for technology upgrades, installation or platform migration.
Common Features of Computer Inventory Software
To help you understand the finer points of computer inventory software, we've broken down the most common features below. Read on to find out the different capabilities that computer inventory software offers.
Vendors offer a variety of functional depth and breadth in their solutions, but most of them will offer some or all of the following capabilities:
|Data discovery and storage||Allows you to automatically identify, collect and store new computer inventory details as soon as they're added to your IT network. These details include information about the computer system and firmware updates, memory storage size, USB ports, removable media, processors, network interfaces and operating system.|
|Asset tracking||Lets you track details throughout the life cycle of an asset such as asset purchase dates, asset manufacture dates, as well as hardware and software installation/expiry dates.|
|Reporting||Generates printable reports on the hardware and software details of computers in your network such as existing asset usage data, model number, dates of previous updates, administrators involved in the installation process, total resources utilized and unused hardware. You can also export, filter, search, share and copy the reports.|
|Alert notifications||Sends email notifications whenever prohibited software is detected in the IT network or when new hardware or software is installed/uninstalled on an asset in the network.|
|Warranty management||Tracks the warranty information of all the hardware and software assets that are part of your organization's IT network.|
|Third-party integrations||Lets you integrate the computer inventory software with other software in your organization such as knowledge management or network monitoring software.|
To find out which vendors offer specific features, give our advisors a call at (844) 852-3639 for a free consultation. This will help you shortlist solutions from the ones listed on this page.
What Type of Buyer Are You?
Before you start evaluating different computer inventory software options, you should understand your needs in comparison to those of the overall market. Most buyers of computer inventory software will fall into one of the following categories:
Small businesses. These buyers focus on daily requirements such as collecting, storing and tracking information about their computer hardware and software assets (around 250 to 300 assets). They need basic computer inventory software that helps them progress from spreadsheets to a digital inventory process. They want to streamline their tracking process, but at a low cost.
Midsize businesses. These buyers often need additional features not offered in the basic plans, such as alert notifications and warranty management. Midsize businesses usually have a significant number of assets (around 2,500 to 3,000) but lack the expertise to manage their growing numbers.
Large businesses. These buyers require a system that offers majority of the features listed. They will also seek a solution that integrates with their existing platforms, including network monitoring software. With a large employee count, such businesses have a large volume of hardware and software assets (15,000+).
Benefits of Computer Inventory Software
We've mentioned some benefits of computer inventory software above, such as automatically discovering and storing inventory data, tracking inventory and create reports. Here's a comprehensive list of the primary benefits:
Efficient allocation of existing hardware and software resources. The software alerts you if there's an unused laptop or desktop in a department, so you can reassign it either to a new hire or an existing employee who needs it. This process saves your business the money, time and effort needed to purchase a new device.
Avoid unnecessary purchase of hardware and software. At times, you may have purchased hardware or software that you already owned but weren't aware of, either because you forgot about it or it got lost in the long list of IT assets that are yet to be checked. That's why you need a thorough inventory system. It will prevent unnecessary or double purchases of IT assets, as well as help you efficiently manage their use and maximize their utilization.
Prohibit installation of illegal or prohibited software. When employees install prohibited software on their systems, it poses a threat to your whole network. Unfortunately, this happens more than you may think. Illegal software installations put your business at risk of virus infections. But computer inventory software helps prevent these situations, as it alerts IT admins whenever illegal software is being installed on any system.
Despite the benefits, you should keep the following considerations in mind when you're evaluating vendors:
Does the software support integrations? Check with the vendor whether its solution supports integrations with your existing applications, such as knowledge management or network monitoring software. Smooth integrations between both systems allows for the efficient import and export of data.
Is the software scalable? Ask the vendor whether their solution can scale up as your organization grows. The software must be able to support the multilocation IT network infrastructure that expanding businesses often need.
Does the vendor offer customer support? Check whether the vendor offers support 24/7 or only during business hours or not at all. Also, ask for available support options such as email, phone or live chat.