Very comprehensive help desk software at such a low price

We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets.

Pros

The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+.

Cons

Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly.

Feature-packed Inexpensive Ticketing System

We were using a project management software to capture queries for our team and resulted in a bunch of queries which were hard to keep track of. We also needed change management and faveo fits the bill with its servicedesk features.

Pros

- Has most of the features that leading ticketing systems do - Easy to use and straightfoward user interface - Easy to customise - Love the multi-level approval workflow - Cheap and inexpensive compared to leading ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like leading brands do) - Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version) - Really easy to get hold of their team for any queries

Cons

Hardly any. More granular customisation to the email templates - right now it offers customisation, but there are some internal system emails which I'd like to change.

A help desk platform to be used as a service for third party companies

Up to now I try to set up the environment and working on parametrization to assembly a demo environment and perform a roadshow to potential clients.

Pros

It is flexible and customizable and covers most of helpdesk aspects. Very good knowledge base and documentation.

Cons

It handles multi company service with difficulty and customization, but if you try hard it works.

Great Ticket Platform

A huge kudos to all Faveo Helpdesk team. They helped us through the entire process from software purchase, installation and configuration. At the end we had the opportunity to assist a nice workshop to show us the main features about this software. Five stars to Faveo team availability... was incredible!

Pros

Great ticket platform with a lot of useful features. Easy to use and customise. It has a freelancer edition which allow us to use the platform with all features and with a reduced cost (or no cost at all).

Cons

At the moment we didn't find nothing to complaint.

Excellent product that should not be overlooked!

I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!

Pros

We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.

Cons

Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!

A hassle-free product and extremely supportive team!

Ease of use and the on-boarding process was managed with precision that we could get started the same day.

Pros

The on-boarding team has always been on its toes to help us get through any issue in minutes.

Cons

There's so much to do with the product because of its entirety that we want to use everything from day one.

Help Desk software with good features and value for money

Pros

Features, customizations, willingness of team to quickly implement new features

Cons

Overall software is good but right now there is No integration with chat. The team has mentioned that it is in the road map.

Good and reliable helpdesk

Pros

Performance and support of faveo helpdesk is great.

Cons

I very liked its performance and web interface ui

Affordable Ticketing System

It has a good UI and a built-in knowledge base. The product is young and going through many changes.

Pros

It has a good UI and a built-in knowledge base.

Cons

We have run into problems that are hard to troubleshoot.