Chat support
Supported Operating System(s):
Web browser (OS agnostic)About Faveo Helpdesk
Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.
Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.
This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.
Faveo lets users assig...
5 Reviews of Faveo Helpdesk
Average User Ratings
Overall
4.80 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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May 2019
Vikas from Uniqolabel
Verified Reviewer
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Help Desk software with good features and value for money
Pros
Features, customizations, willingness of team to quickly implement new features
Cons
Overall software is good but right now there is No integration with chat. The team has mentioned that it is in the road map.
January 2018
Craig from Uptime IT LLC
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Excellent product that should not be overlooked!
I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!
Pros
We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.
Cons
Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!
March 2019
Kumar from Inkredo
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
A hassle-free product and extremely supportive team!
Ease of use and the on-boarding process was managed with precision that we could get started the same day.
Pros
The on-boarding team has always been on its toes to help us get through any issue in minutes.
Cons
There's so much to do with the product because of its entirety that we want to use everything from day one.
January 2019
Alpesh from RackBank Datacenters Pvt Ltd
Verified Reviewer
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Good and reliable helpdesk
Pros
Performance and support of faveo helpdesk is great.
Cons
I very liked its performance and web interface ui
April 2017
Vipin from Wedeterna
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2017
Affordable Ticketing System
It has a good UI and a built-in knowledge base. The product is young and going through many changes.
Pros
It has a good UI and a built-in knowledge base.
Cons
We have run into problems that are hard to troubleshoot.