Freshdesk

Vision Helpdesk

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Ratings & Reviews

Overall Rating

4.51 / 5 (2,172)

4.63 / 5 (27)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 1, 2020

September 3, 2019

Pros/Cons

  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • very easy to use. Support was very responsive to questions.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • I think the price is right but it is a little too high if you add some features.

  • Pros

  • Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

  • - Easy to use - Clean interface - Everything you need is at the tip of your fingers! - I love how they send you an email when someone submits a ticket!

  • Cons

  • I was not able to locate a quick-start guide, but it will help on the initial configuration.

  • - I had a few issues while installing but support team solved that pretty quickly. Other than that I have nothing bad to say about this software!

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

1 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots