Showing 1-20 of 122 products
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and... Read more
Recent recommendations: 23 recommendations
SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include help desk automation,... Read more
Recent recommendations: 19 recommendations
SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses... Read more
Recent recommendations: 18 recommendations
Utilizing deep learning and intelligent UI technology, Ellie is a voice-enabled virtual assistant that helps businesses across the BGFI, Telecom, FMCG/Retail industries with employee engagement, cost reduction, and lead gen by automating... Read more
Recent recommendations: 15 recommendations
InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other... Read more
Recent recommendations: 14 recommendations
LocatorX is an IT asset management solution with integrated tracking, validation, and security tools. It can be used by manufacturers, logistics providers, retailers, warehouses, plus others. It is designed to help businesses eliminate... Read more
Recent recommendations: 6 recommendations
HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and... Read more
Recent recommendations: 4 recommendations
The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service... Read more
Recent recommendations: 2 recommendations
Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process customization... Read more
Recent recommendations: 1 recommendations
ChangeGear is SunView Software’s flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning... Read more
Recent recommendations: 1 recommendations
Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.... Read more
ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library)... Read more
Syxsense Manage is a cloud-based IT management and MSP software that allows administrators to configure and access in-network and out-of-network endpoints. Syxsense Manage allows service providers and IT professionals to discover and... Read more
Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The... Read more
EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a... Read more
Centralpoint by Oxcyon is a content management solution that can be installed on-premise or accessed on the cloud from any mobile device with an internet connection.The modular applications can be deployed in a configuration that suits... Read more
IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers ITIL process... Read more
TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable... Read more
UpKeep's CMMS is a modern maintenance and asset management solution for your team. From desktop to phone and even tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks... Read more
Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be used from anywhere while... Read more
IT asset management software reduces the cost and complexity of managing IT tasks by providing a single repository for all information relating to hard and soft technologies, plus other inventory that falls under the purview of the IT department. There are hundreds of such products out there, from basic free programs to advanced solutions that fully integrate with help desk software and other essential functions. To help you navigate this market, we’ve created this buyer’s guide. Use this and the IT asset management software reviews tab to make your selection.
Here’s what we’ll cover:
- What Is IT Asset Management Software?
- Common Features of IT Asset Management Software
- What Type of Buyer Are You?
- Market Trends to Understand
What Is IT Asset Management Software?
This describes a special breed of inventory monitoring software designed specifically to address the unique needs of an IT manager. This means tracking anywhere from one to millions of individual pieces of hard and/or soft technology assets and integrating with servers, networks and service desk as necessary to help troubleshoot problems quickly and efficiently.
Most systems are designed for inventory oversight, including tracking a company’s entire technology services and networking inventory. More advanced systems will automate that and other processes, allow for tighter asset control and management of information needed for service desk resolution and reporting, as well as integrating with other company IT needs (e.g., client management).
Common Features of IT Asset Management Software
Depending on the specific product selected, an IT asset management solution could provide some of the following features:
|Inventory management||This is the core application of IT asset management software. It’s the centralized database that lets management see at a glance all important data on IT assets, like where they fall on the replacement cycle.|
|Device discovery||This application saves time and effort by scanning a company’s networks for connected devices. After discovery, the devices can be automatically entered into the computer inventory management application.|
|License management||This application helps companies maximize the efficient use of the software for which they’ve purchased licenses. (Software licenses often have stipulations about the number of permitted installations or concurrent users.)|
|Support ticketing||Open and close requests for IT support, tracking resolution speed, common problems, solutions to unusual problems etc. This is typically offered within a larger help desk or ITSM platform.|
|Hardware monitoring||Shows the active state of connected hardware, including data on its uptime/downtime. This is often used to monitor the health and status of company servers, and can be invaluable for avoiding sudden surprises and malfunctions.|
What Type of Buyer Are You?
Internal buyer. Companies that manage their own IT departments may need a system to manage their networking, VoIP and server usage to protect against malware and to ensure maximum uptime. For these businesses, there are several free or low-cost options available. Spiceworks is among several vendors that offer free IT asset management tools for smaller users.
Customer-focused buyer. Companies that provide outsourced IT services need their system to be able to assign assets to customers and integrate with billing and accounting. It also needs to integrate with clients’ systems, which can be a challenge, so be sure to consider how the software will impact your customers as you peruse your options. SAManage for Zendesk and Netsuite Online are good options to consider.
Enterprise suite buyer. The prime example of this buyer might be a telecommunications company, or any other business that loans, leases or otherwise manages hardware for a very large number of customers. These companies typically support customers from a service desk, meaning that the system needs to integrate with a help desk and/or sales force system to maximize the efficiency of customer service resolutions. FrontRange and Power2Assets for Sage SalesLogix are two enterprise IT products to consider.
Market Trends to Understand
There are several market trends you should understand as you conduct your software comparison. They include:
Free software. With Software-as-a-Service reaching critical mass as a business strategy, the innovation phase has kicked in and companies are looking for new ways to enter specialty markets. In that environment, many vendors are beginning to offer free IT asset solutions. As could be expected, these are usually supported by ads and/or “pro” upgrades, but that doesn’t mean they are less effective solutions—they still offer high quality and performance, and for many smaller companies these free offerings present a very viable solution that should not be dismissed just because it sounds too good to be true.
Asset to help desk integration. According to a Gartner research study, IT analysts spend an average of 17 minutes per support call, and 42 percent of that time is spent establishing the location and configuration of the target product. For this reason, IT software vendors like SysAid and Web+Center are now offering a solution that combines asset tracking with service desk—in other words, providing a single system that maintains all of the relevant information on customer assets, which is immediately provided to the analyst on every service call. This shaves several minutes off every call, saving money and improving customer satisfaction.
Your Guide to Top IT Asset Management Software, June 2020
Software Advice uses reviews from real software users to highlight the top-rated IT Asset Management Software products in North America.
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