IT GLUE vs Zendesk

IT GLUE has 46 reviews and a rating of 4.70 / 5 vs Zendesk which has 2398 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.70 / 5 (46)

4.35 / 5 (2,398)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 30, 2020

September 29, 2020

Pros/Cons

  • Pros

  • I love this software. The sute is well managed and the customization options are fantastic. You can store a lot of information,securely,on this site

  • Product is extremely customizable. The ability to relate/link disparate items and passwords works fantastically.

  • Cons

  • The licenses for IT Glue can be quite pricey, however, they are ultimately worth it, the integration alone makes up for the costs.

  • Not a lot of ability to customize the documentation containers. Sort of "as is" although it works very well for how it "should" be utilized.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

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23 Recommendations

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux