About KronoDesk


KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud.

Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard.

KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. The solution also allows businesses to create an online knowledge base to post answers to common questions.

KronoDesk is offered on both a monthly subscription and one-time license basis.



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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of KronoDesk

Overall rating

3.33 / 5 stars

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December 2016

Zach from RMHP

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

December 2016

My review of Kronos

It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain. A few times I did have issues searching for tickets, but other than that, no real complaints.

Pros

Ease of creating tickets

Cons

The search feature, lack of usable bonus features.

Response from Inflectra of Inflectra Corporation

Replied December 2016

Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!

May 2013

Eric from Strategic Manufacturing Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2013

Solid helpdesk software

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Pros

It provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Cons

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Response from Inflectra of Inflectra Corporation

Replied May 2013

Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.

November 2013

Anonymous

Review Source: GetApp


November 2013

Solid Helpdesk Software

It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Pros

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Cons

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.