About LogMeIn Central


LogMeIn Central is a cloud-based endpoint management solution that enables IT professionals to monitor and manage their endpoint infrastructure. Key features include user management, antivirus management, system health monitoring and computer grouping according to location, access and permission.

Administrators can manage endpoints with a single-view dashboard where they can monitor device status, manage alerts for connectivity and deploy software. LogMeIn Central also helps admins create groups for different sets of endpoints, define control permissions, enable two-factor authentication and extend computer access. It also provides functionality to scan networks for malicious files and eliminate malware from a central console.

LogMeIn Central offers mobile applications for iOS and Android devices that enables IT professionals to monitor network health remotely. The solution is available on an annual subscription basis that includes support through email and phone. Users can also access the online knowledge base and community forum to address basic inquiries.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

227 Reviews of LogMeIn Central

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(136)

4 stars

(70)

3 stars

(16)

2 stars

(5)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 227 reviews

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July 2017

Jorge from E.M. Tharp, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

Great desktop management tool with a few caveats

I was able to wrangle in all of my end-users into one unified platform to both maintain windows and application updates and push out anti-virus installations.

Pros

What I like about LMI Central, in the premiere package, is the bundling of Anti-Virus and now application management and updates. The ease of being able to remotely access an end-user's workstation is what totally sells me on the software. In the past, I had to have VPN access to my work network or with other tools, I could only use Windows to access end-users over the web but with LMI, its platform agnostic and they have a great mobile app for iOS and Android that allows you to connect to anyone in your list from virtually any device.

Cons

The biggest drawback in my use is the ability to push Windows updates, Anti-Virus installs and application updates. There is a fairly intuitive panel to push out all the requests but using it is like trying to crochet with space gloves, as you never get a real sense of feedback that the changes you requested are actually being implemented in near-real time. Sometimes the end-users workstations falsely report that they are missing installations that I know they are not, so there is a lot of fiddling with the end-users workstation in order to get it to report to LMI correctly. Also, when you've subscribed to the package that includes anti-virus installs, there is no way to centrally manage the AV, as its provided by a third party.

September 2018

Muhammad from BaseCampDataSolutions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

LogMeIn overall functionality

It works with very basic internet connection too while other application fails. If session is breaking, you can tweak by minimizing the scree resolution, and disabling desktop backgroud.

Pros

Centralized Computer Management.
Its a SAAS applicaiton
Different login options ,
taking control of keyboard and mouse along with Alt, Ctrl, and delete
Blanking screen to hide your activity on terminal.
Adjusting screen resolution and blank and white option make it fast to remote and perform activity on computer

Cons

You can't disable the already remote session even with high privileges user so if two user are trying to get connected the last one will get access and you can't see who was already connected.
You have to give admin rights to user if you want him to add more user into his team you can't do it with power user type thing.
Support is terrible. If you send an invite to user the step by step process takes him to create his personal profile instead of group where you wan't to add him, so you have to tell user how exactly he can create one under group. You can't disable personal profile if created

September 2017

Nathan from Automatiza.me

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2017

When you are an IT pro - this is the tool for you

This is the one I chose every single time. I was one of the first users of logmein and I fell in love with it from the beginning. I have been a loyal customer and I always recommend it. Few companies have achieved a level of mastery like logmein has. Simply the top choice for IT professionals like me.

Pros

There is something really special about logmein. This software rocks!
when you manage several companies, several computers, servers, and remote users you know you have your hands full.
Logmein is one of the greatest to help you achieve just that.
You can create groups (companies), assign users to the groups, give them rights to those groups, have computers in the groups... and you can manage all of those computers and connect to them remotely.
Depending on the version you can do things remotely without having to sing into the computer and know everything you need to know about the status of the computer from a single place (the Central).

I have rarely had an issue or a problem with it, it was awesome to be able to control and help free users (no longer an option) and know that no matter what you have the right tool to connect every single time.

Deployment is also extremely simple

Cons

The only thing I did not love was the fact that they removed the free version.
By doing so they removed the option to have people who are starting out to build their business.
They also forced several people into finding alternatives that would not be as expensive.

January 2018

Tyler from dmi Networking

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

January 2018

A fantastic product that allows quick set up and fast remote access to computers and servers.

I can't imagine doing my job without this software. Things would be so much more clunky and take twice as long without it. It's that good and that important for offering remote support.

Pros

It's easy to use even with hundreds of computers set up, all organized into group folders with a wealth of information available to you before you even remote connect to the user's computer. It has a huge array of customization options and features to access without ever feeling overwhelming, and has support information and access right from the main page.
It's extremely useful for remote management, in addition to just being impressive to clients.

Cons

They are, bar none, the best remote access and support software on the market. This however means that when they raise their prices, which they seem to do every year, you're left to either take it and raise your own prices slightly, or eat the loss.
They also seem to have dropped the live chat support feature, as it's always marked "Offline" on the support drop-down even though it's within the posted hours.

January 2018

Rhett from North American Health Care Inc.

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Seamless remote access to all workstations eliminating otherwise time consuming visits in person for simple support tasks.

I have used many remote software applications and LogMeIn is hands down the most useful and versatile player in the market. There is nothing I have found the program incapable of accomplishing and I am constantly learning new features that save me time and my clients money. It would take hours to relay all of the benefits of LogMeIn for the real world IT professional.

Pros

Instant access to multiple networks through one account interface. Easy setup and deployment of software packages and scripts for multiple scheduled maintenance tasks. File transfers are simply drag and drop convenient. With a wide range of collected data at disposal, workstation health is displayed for all aspects of computer function. There is an option to remotely power on and off computers and manage services without the need to remotely take over the computer.

Cons

The only change I would like to see is to eliminate the disconnect that happens momentarily while updating the LogMeIn client software. (It automatically reconnects without intervention.)

November 2018

Vin from Sahadi Fine Foods

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2018

I recommend LogMeIn when managing a lot of remote stations.

Overall, the platform works well. I've had no issues with security - either to the main account or to any of the remote stations. I've almost never had cause to contact tech support - after many years of use - so that tells a lot right there. The remote access is stable, and I've had minimal service interruptions, and only very rarely was I unable to access a remote station. A simple reboot usually fixed that unless there was something else causing the problem. Overall - it's been a good experience since I began using the software about 10 years ago or so...

Pros

I am an avid user of LogMeIn Central. That said - the ease of use is the primary thing I like about the solution. I have all of my remote connections stored, then further grouped by internal category and locations. From login to the portal to login to the remote station is a matter of a few simple clicks. Very easy to use and keep organized.

Cons

I don't like that they eliminated the free version. I also feel they should allow file transfer when you have a Central account.

November 2018

David from Sandestin Golf and Beach Resort

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Logmein Central is a Great Alternative to VPN

We needed a remote access solution for our users that also gave them the ability to run our apps, some of which are fat and would never run over a vpn. We were forced to look at vpn software, vpn concentrator and either terminal services or Citrix. We were looking at a lot of complications, support overhead and extreme cost. LogMeIn allowed us to have a remote access solution that can be accessed from any browser that gave us great functionality and security for a very reasonable cost. A fraction of the solution we were previously looking at.

Pros

Ease of use. Centralized management of all my remote users. Constantly updating with new features. Built-in two factor authentication. Very inexpensive.

Cons

It might be just me but the User group/Computer group functionality is a little unclear. I think some of the management and permission features still need to improve. I wish they had geoblocking. I get alerts that someone that a failed logon from Russia happened. I need to approve where connections can actually come from.

May 2018

Chris from Big Splash Designs

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2018

I have used LogMeIn since 2011 and my work would be nearly impossible without it.

It is consistently stable and manageable for my company. I can literally triple my support of other clients with this software.

Pros

LogMeIn is a super stable remote access to other computers that I have rarely had issues with in supporting my clients. I am able to access any of the 50 computers I work with instantly, an many at the same time from either the web portal or desktop application. LogMeIn also includes several IT functions that allow sharing of files & remote rebooting of the client computers.

Cons

The cost is higher than some competing remote access software, so unless you have a lot of remote computers you work with you could probably find a cheaper solution. They also don't have as many extra IT functions with my plan that I can find with a few free offerings out there, such as auto-reconnect once the remote system has rebooted, or a remote Windows Task Manager.

September 2018

Paul from Allied Business Systems

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

September 2018

Our use with LMI/Central

We have around 480 client desktops on LMI. Some servers, most desktops. We do like their are a local business (we are in the Boston area) and that they are easy to reach. It has allowed us to do a lot more remote support than making physical trips. Travel time and sending a tech can be expensive.

Pros

We use mostly the free edition of license for our customers within Central, we use other RMMs to obtain Pro if need be (remote printing, file sharing, etc...)

It is easy to give remote access to employees of our customers

Adding remote users is simple and easy

I don't have to keep track of passwords, if a customer forgets theirs, they simply perform the forgot my password routine

The interface is simple and there is not much to learn

Cons

Somewhat limited with free licenses (remote printing, file sharing)

That's about the only issues I have with it.

May 2018

Dan from dmi Networking

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

2.0

Customer support

3.0

Functionality

5.0

May 2018

Really powerful back-end management of all of your PCs and Servers - at a cost!

LogMeIn is a wonderful piece of software that is very easy to install, and requires little to no maintenance. I just wish that they would stick with one price and stand behind it.

Pros

Fully functional command prompt, registry editor, event viewer, task manager, service manager, etc., WITHOUT having to take over the PC you are working on! This makes troubleshooting and running scripts on remote computers extremely easy, as you don't have to wait until off-hours since you don't have to take over the actual computer. It's got a great system for organizing your computers into groups, and it's HIPAA compliant with all of the auditing and tracking required.

Cons

It's very expensive, and they keep raising their prices. They've raised prices by 3 times over the past 3 years. I expect this will continue.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

February 2019

Logmein Central - Go to for supporting customers servers

I use it daily to connect to my customers servers. Overall, we are pleased with it but losing mouse control on a virtual guest is kind of a pain that I wish wouldn't happen. I would give it a 4 out of 5 stars overall

Pros

Easy to use
Client, means you don't have to log on through the website everytime.
Dual Authenication with secure code texted immediately to your phone.

Cons

When using it with Microsoft Hyper-V, if you connect the host and then go to a guest within the host, 10% of the time your mouse will stop working and the only way to fix it is to reboot the virtual guest.

Kind of expensive

You have to have the advanced version to be able to use file transfer. We found that too expensive for how much we use it so we dropped it.

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees