About Mojo Helpdesk

Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.

Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.

Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that...


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Supported Operating System(s):

Web browser (OS agnostic)

67 Reviews of Mojo Helpdesk

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(36)

36

4 stars

(26)

26

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 67 results

December 2017

Jeremy from St. Johns Country Day School

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Solid Support Ticketing System

A stable and reliable helpdesk ticketing system.

Pros

It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.

Cons

I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details.

December 2017

Russ from Scotts MiracleGro

Company Size: 5,001-10,000 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

The application has been very reliable and easy to deploy across an organization.

Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

Pros

The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

Cons

Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

Response from Metadot

Replied October 2019

Thanks for your review. We are working hard to make Mojo a better product.

December 2017

Didzis from ECENTA AG

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

December 2017

Helpdesk works quite well though there are couple of limitations that really should not be.

Pros

Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy

Cons

There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

Response from Metadot

Replied October 2019

Thank you for your review.

March 2018

Samuel from Cle Elum-Roslyn School District

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Easy to use ticketing system.

Pros

I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change.

Cons

With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative.

Response from Metadot

Replied October 2019

Thanks for your review. We are happy to hear you like our customization functionality.

December 2017

Dennis from Cle Elum-Roslyn School District

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

December 2017

Handy, easy to use, economical, integrated Google support

Workload accountability, job ticket queue management

Pros

Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing

Cons

Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice