About Take Control


SolarWinds Take Control is a cloud-based attended and unattended remote support solution designed for MSPs and IT pros. It offers support to Windows, Mac, and Windows platforms, from all of those plus iOS and Android. Both branding and extensive configuration options enable a customized service offering that offers several simple ways for end users to request support. 

The solution meets FIPS (140-2) standards, is ISO 27001-certified, and utilizes AES 256, TLS 1.2, multiple advanced cryptography protocols, and a proprietary Secrets Vaults feature to secure the network, data, and sessions. Technicians can enjoy unlimited simultaneous session support, powerful diagnostic tools, and features like automatic screen resolution adjustment to accommodate varying bandwidth situations. The product is sold with two tiers—Take Control and Take Control Plus—to meet customer needs and budget.



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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Take Control

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

4 stars

(3)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-10 of 10 reviews

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July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great software with many features

I am able to support my clients with ease and provide A+ support at a reasonable cost.

Pros

* Easy to navigate once you have a basic understanding of the interface
* Agent software is easy to install and has a lot of features to help manage a clients computer
* Request help feature is fantastic. Simply guide a client to the website and ask them to select the
request help option which allows you to assist them without installing the agent.

Cons

* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

November 2016

Gonçalo from Fast Track

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2016

Great alternative for helpdesk businesses

I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.

Pros

Price, customization, ease of usage.

Cons

Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.

May 2019

Andrew from ComTec Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2019

Take Control: Just Works

Awesome. Love it.

Pros

It just works.
Fast connections.
Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality.
Automatic reconnect
Lightweight
integrated chat, system shell, information, full audit trail.

Cons

It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

July 2019

Eli from Wolf Consulting, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2019

Good Product as a Complment to Solarwinds N-Central

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

Pros

Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

Cons

The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

May 2019

Justin from Kerkering, Barberio & Co

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Great solution built into our ticketing system to remotely view computers

Pros

It is easy to view our managed computers. When users are having issues, the IT admin just launches take control and you can see exactly what the user sees. It also supports multi-monitor environments.

Cons

Since a third party manages the software for us, we don't have access to reports.

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

January 2018

Not user friendly

None at all

Pros

The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

Cons

This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2018

One of the best remote access that I used

Faster conection, live chat, file transfers in the background and bash shell access.

Pros

One of the things that really like about msp anywhere is how fast is the connetion of the remote access, and you can also record the session so you can used to win more clients by showing your work.

Cons

I don't have complaits about msp anywhere the only thing that I can say as cons is that the interface is really text-heavy and is not easy to used.

February 2019

Jeff from Aim

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

February 2019

Excellent utilities to ease IT life

Pros

Solarwinds products have always been extremely useful especially with networking and Active Directory. They offer so many tools that can help with every day tasks to better streamline day-to-day activities that can become time consuming.

Cons

They can have the tendency to over advertise their products and try to push their paid products.

October 2018

Tyler from Tykisson IT

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2018

Worth a Free Trial

Pros

Quick and easy to setup a trial with nothing more than an email address. Sales contact is quick to respond but not over powering in their approach.
The software is full featured with a great set of tools for the IT support Tech.

Cons

When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.

April 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2018

Okay, but there are better options

Pros

The connection quality and speed is fine, and the features that they offer are what I would consider standard remote support tools. Connection speeds are much improved from prior versions.

Cons

Compared to alternatives, this solution lacks in some more advanced features. It's possible they've been added in recent versions but I've stopped using this tool in favor of other options.