ConnectWise Control

Vision Helpdesk

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Ratings & Reviews

Overall Rating

4.68 / 5 (1,621)

4.63 / 5 (27)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

April 24, 2020

September 3, 2019

Pros/Cons

  • Pros

  • Easy to use and very easy to navigate when looking for screens

  • Easy to install and manage. I enjoy all of the options available though I dont use many of them. Lauching and connecting is fast.

  • Cons

  • The web interface is great, but the mobile app could use some work.

  • Customization/branding is a little tedious, but still achievable.

  • Pros

  • Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

  • - Easy to use - Clean interface - Everything you need is at the tip of your fingers! - I love how they send you an email when someone submits a ticket!

  • Cons

  • I was not able to locate a quick-start guide, but it will help on the initial configuration.

  • - I had a few issues while installing but support team solved that pretty quickly. Other than that I have nothing bad to say about this software!

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots