SeamlessDesk Software


 

SeamlessDesk is a cloud-based help desk solution that lets customers create tickets to address issues. Key features include time tracking, ticket management and agent inbox management.

SeamlessDesk’s ticket submission form helps customers raise tickets to get their issues resolved. The form is customizable and allows agents to show or hide any part of the form.

The agent inbox provides updates to agents by sending alerts through push notifications. Agents can also track tickets’ statuses. The time tracking feature allows agents to calculate the time spent on each ticket and helps them create reports in order to estimate billable and non-billable hours.

The solution is priced on per agent per month basis, and the price includes support via phone and email.

 

SeamlessDesk - Features
 
  • SeamlessDesk - Features
    Features
  • SeamlessDesk - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

14 Reviews of SeamlessDesk

Showing 1-14 of 14

 

Start your review of SeamlessDesk

Click to start
https://www.softwareadvice.com/help-desk/seamlessdesk-review/

Cendra from GV Christian School

June 2018

June 2018

I enjoy using this program at work because it allows me a place to submit all my requests.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about SeamlessDesk is how user friendly it is. It's easy to navigate the site and put in all necessary requests.

Cons

Although there is always room for improvement, I feel that overall it is a strong product that functions really well.

Review Source: Capterra
 

Terri from GV Christian School

June 2018

June 2018

I have had such a great experience with this company and will continue to use the product. They are

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like about this software is has easily accessible it is and how accurate the product is. Makes it easy to go in and put in time requests and to se your hours.

Cons

What I least like is pretty much nothing it is a great product. I know there is always room for improvement but keep up the good work Seamless!

Review Source: Capterra
 

Kelly from GV Christian Center
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Great tool and product to handle our support load

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just dealing with users requests is much easier now

Pros

SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

Cons

The only thing I can think of is support can be a little slow sometimes, but besides that the software works great.

Review Source: Capterra
 

Dillon from GV Christian
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Easy, simple User interface, well organized, friendly quick customer support, well ran software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A great asset manager, a ticketing system that cooperates well with my asset manager. It also replaces two programs with one. Instead of paying two different companies too much money, I am paying one company less for a better product.

Pros

Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. Layout of the categories and organization of the tickets and asset manager are well made. The messaging and reply section for tickets worked exceptionally well. Asset manger was very specific and allow extensive information to keep track of assets. Price was reasonable for all that it includes.

Cons

Some of the basic colors and cosmetic things were not my favorite. Because its internet based, I have to use safari on my iPhone to access, I wish it had an app i could download, but I'm sure that'll come in time.

Review Source: Capterra
 

Joanna from GV Christian Center

April 2018

April 2018

Like how easy it is to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Being able to convert my old excel spreadsheet/email support system for my parents to something that runs WAY smoother.

Cons

Screen can be plain to look at especially after a while, but gets the job done. Also take a little while to get the hang of it, but once you learn it, it seems easy to me now.

Review Source: Capterra
 


March 2018

March 2018

A really seamless product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It works seamlessly for managing your customer helpdesk. Its very easy and convenient to use and affordable too.

Cons

Company should work on adding few more features . I don't see anything bad about this particular software.

Review Source: Capterra
 

Michael from Green Valley Christian Church

March 2018

March 2018

Made my life much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall made it easier to reach my customers faster to fix issues.

Pros

Very easy to use and to setup. Love the multiple support portals including social media. Never thought about using twitter to add another way to reach my customers.

Cons

No phone integration, would like if I could add a module for when customers call in to integrate the software.

Review Source: Capterra
 

Juan from FatGuyShirts, LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easy but powerful software. Gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used to manage all my support from emails and this made it way easier.

Pros

I love the simplicity of it. Wasn't hard to learn and I got started quickly. The asset manager flows nicely into tickets.

Cons

There are so many features I just have to go through them all, but overall basic settings gets the job done.

Review Source: Capterra
 

Mona from GV Christian Center

February 2018

February 2018

I use this software to manage our multiple facilities maintenance requirements. It works very well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of scheduling and maintaining our multiple facilities in a time manner.

Pros

The ease of use and ability acknowledge users showing what step of the process we are in at that time.

Review Source: Capterra
 

Jamie from GV Christian School
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

User friendly... a true "seamless" way to submit a request.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This streamlined our user requests for IT, maintenance and media departments. The process of submitting a ticket is WAY faster then creating an email or written request. Another benefit is the ticket system keeps track of the requests and sends email updates when tasks are completed.

Pros

Super easy to use. I'm tech savvy but even someone who is not tech savvy can figure this out which I love. I am a school administrator and I have never had a teacher or staff member report any issues and they submit tickets everyday if not several times a day. It is the easier and most convenient software we have ever used for tech support. We even use it for maintenance requests and for our media department. There are endless possibilities with seamless desk!

Cons

Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.

Review Source: Capterra
 

Jaden from Swifty Computers
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Amazing - I've used multiple helpdesk/ticketing systems, and this one takes the cake by far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease and functionality this brings at the price vs other software is outstanding. Very happy customer.

Pros

The developers are awesome. Any time I've had questions they're very quick to reply and resolve any issues or questions I've had.

Easy to use. Has all the essentials you need, it's intuitive, and customer facing. I've integrated the site with my own so my clients have some where to sign in and see progress of their tickets.

This is a newer product and I was cautious at first, but after talking with my team and the asking for customer feedback, I couldn't be happier.

Cons

Cons don't really come to mind, I was an earlier adopter of the application so there were minor bugs here and there. But like I said in the Pros section, developers are passionate about their product and resolved any problems I ran into.

Review Source: Capterra
 

Sean from GV Christian Center

February 2018

February 2018

It does exactly what a helpdesk ticketing system should

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's quite easy to use... each of the features are a breeze to find and managing tickets takes very little time

Cons

Perhaps it would be nice to have a mobile app that would notify you if a ticket was assigned, but emailing it works just fine

Review Source: Capterra
 

Chris from GV Christian Center

February 2018

February 2018

This site has been a great addition to our business and the perfec solution for our help desk needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This has made it extremely easy to keep track of our company's help desk tickets. With Seamless Desk we were able to organize the end users' issues to allow our IT department to better handle those needs. We've also been able to migrate over our inventory allowing us to combine the tickets with the user's equipment enabling us to resolve things at a much faster pace.

Cons

The reports feature can be overwhelming and difficult to understand at first, but after taking some time we were able to use them to see and chart the efficiency of our IT department.

Review Source: Capterra

  Response: Seamless Desk, SeamlessDesk

Date: February 2018

February 2018

 

Thanks for the response glad you like it. We understand about the learning curve with some of our features, but we assure it's well worth to take the time in the end.

 

Drue from Burks

October 2017

October 2017

Easy to use, excellent fit for our organization and right for our budget. Highly recommend.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use but robust and flexible enough for our org. Was able to implement this help desk ticketing system and start using it very quickly.

Cons

Name recognition weak. And support is a concer. After talking to the developers I felt comfortable that their full attention is on this priduct.

Review Source: Capterra

  Response: Seamless Desk, SeamlessDesk

Date: February 2018

February 2018

 

Awesome! Glad you like it.