Spiceworks Software


 

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.

The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.

Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
  • Spiceworks - Monitor active tickets
    Monitor active tickets
  • Spiceworks - Create FAQs and knowledge base
    Create FAQs and knowledge base
  • Spiceworks - View ticket summary
    View ticket summary
  • Spiceworks - Join Spiceworks community
    Join Spiceworks community
  • Spiceworks - Manage network performance
    Manage network performance
  • Spiceworks - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

317 Reviews of Spiceworks

 

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Software Advice Reviews (123)
More Reviews (194)

Showing 1-20 of 123

Karen from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Low profile resource for software license tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I recommended setting up Spiceworks so we can track individual licenses and installs of specific software programs (Bluebeam, AutoCAD, etc.). I can enter in purchase and renewal dates and Spiceworks sends me an email prior to renewal.

Cons

I have nothing negative to say about Spiceworks. It was easy to setup on each computer and, other than being tedious to setup the first time with inputting each software program/license, it runs flawlessly now.

Review Source
 
 

Shawn from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great for tracking my hardware/software to identify when I need to update my computer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Spiceworks tracks all of my software programs (setup by our IT consultant), including the serial numbers/licenses of each program. When an update is available on some installed program, Spiceworks notifies me and our IT consultant who monitors our systems.

Cons

It loses connection with the central server from time to time, and I receive a notification that I have to re-enter the connection details. Not sure if that's a server issue or a Spiceworks issue.

Review Source
 
 

Mansoor from Best Buddies International
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Great tool but can be improved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It makes it very easy to manage yoir support tickets.Task assignments and reassignments are very easy. They also have a great support community to ask for help and also to learn from their trainings.

Cons

Missing some functionalities like attaching more than one document in the ticket. Customization is not easiest thing to do. And for some reason a lot of pur staff have problem with the portal link.

Review Source
 
 

Stuart from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Our IT team love Spiceworks!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Admittedly I don't know much about Spiceworks as it was deployed by our IT personnel. However, they've been able to let me know when specific software licenses are coming up for renewal and they're able to identify issues I have with my system much faster.

Cons

I really can't think of much, other than I wish we had an integrated ticketing system. But I can't fault this software for that.

Review Source
 
 

JASVIN from UNLV, NEVADA MS IN MECHANICAL ENGINEERING
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Essential for a Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In conclusion, company brag on its features and claim it as world's largest IT Community. Their features such as root-cause analysis and performance control has boosted product efficiency, productivity, and better control over a company afterwards using more than a year.

Pros

Skills learning while keeping track of the progress and network monitoring with an agile help desk to resolve issues. Very useful and essential for a company to own this software. Free-Tria version is there to access the features and accessibilities.

Cons

Full Transaction Diagnostics can be added to avail fully-functional IT management software requirements.

Review Source
 
 

Brandon from Eco Interiors Ltd.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great resource for software resource tracking and license management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Since installing Spiceworks, we can now track licenses of individually installed programs on each team members computer. It helps save time troubleshooting issues when they came up

Cons

The initial setup was time consuming and we often need to re-add devices if they're not on a static IP address.

Review Source
 
 

Jordan from Sunland Home Care
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Excellent Support Software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Spiceworks has been great for helping us to stay on top of and manage our client questions and concerns. Any issues are quickly addressed in a streamlined fashion.

Cons

We had a couple minor issues at the beginning when our support tickets were not triggering the notification emails. We found the appropriate setting and switched this on allowing for quick responses.

Review Source
 
 

Jordan from Riverbanks Zoo and Garden
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Great for Tech Comapnies!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Information technology is a constantly changing sector, and the need for skilled IT administrators and professionals is even greater than before. With this software, IT professionals may quickly reference information and get answers to questions they may need assistance with. This is a great tool for skill and knowledge development.

Cons

Nothing but great things to write about this software! Although, it may become addicting to use due to the extensive portfolio of knowledge and information!

Review Source
 
 

James from Xcobean
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Very good for Network and ICT Equipment Monitoring and inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Automates inventory of PCs in a network
Can provide a report of how the PCs in the network are utilized
The dashboard is accessible form browser

Cons

The program lags when loading
For detailed information on PCs you must install the agent
Does not support non-windows infrastructure

Review Source
 
 

Geraldine from Cience
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Spiceworks Does Work!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks is a great tool!

Pros

I could say that the software is stable and it never crashed for the many times I worked with it. Just make sure you update it to its new version which typically comes out at least once a year.

Cons

I hope it could be adopted by other teams or departments aside from IT but since it is heavily IT-based, that's a challenge.

Review Source
 
 

Mohit from Punjab Markfed
Specialty: Agriculture
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Spiceworks Network Monitor , best help any one can get to manage networks

Ease-of-use

Functionality

Product Quality

Customer Support

First you have to understand the Spiceworks Network environment then it is really easy.

Pros

Its fast, its free and its really effective , helps monitoring and pinpointing network issues be it in servers, switches , snmp and others. Really easy to manage and helps saving time and effort. Detailed maps/graphs of networks. Support is free and very responsive.

Cons

Works for 25 devices only (free version), other then this no major issue in deployment and day to day usage,

Review Source
 
 

Stephen from Clackamas Community College
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Still learning how to set it up and use it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

First, it is free! It looks like it has what we need as a small help desk. Lots of community support apparent.

Cons

Need time to set it up the way we want it to work. Little bit of a learning curve, but not enough to send me packing yet.

Review Source
 
 

Mai from Texas Woman's
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Spiceworks Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is a free product to use. This tool can be used with other products. There is good basic monitoring capabilities. This is very easy to use and to understand.

Cons

This product is nearing the end of life. It is not the most complete network monitoring product available. And the ads are a bit annoying to deal with from time to time.

Review Source
 
 

Nehal from Primary/Secondary Education
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Amazing application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's just amazing application and software that uses by my employees and clients as such fast process

Cons

There are no cons in this application as it just fast, easy and few clicks and great ui/ux experience

Review Source
 
 

Jorge from manesa
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

SpiceWorks

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

its greate

Pros

It is Free, this is the why is the best, it has a lot of plug ins you can implement that improves the software functionality, greate for manager your inventory

Cons

it is very common that you cannot map all your computers, and its hard to configure when you have a domain.

Review Source
 
 

Ryan from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Spiceworks reduces our cost associated to IT troubleshooting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks is fantastic for our team as we have a minimal IT staff and when we run into issues, they are able to resolve it quickly.

Pros

Our IT team installed Spiceworks for hardware and software asset tracking, and this has helped them reduce the amount of time required to troubleshoot problems as they are able to catalogue each asset installed on everyone's computer.

Cons

It does require individual installations and, if you use cloud services without a central server, can be tricky to install as you need to setup a custom DNS to connect to.

Review Source
 
 

Oliver from EDAG Engineering
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Easy networking monitor tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would recommend to others who wish to impress and have a small or no budget to use.

Pros

Great customisation, free to use and deploy for commercial use. Great API support for SNMP, monitoring your network in every aspect.

Cons

Can take quite some configuration to get it right as alerts can be overwhelming until properly configured.

Review Source
 
 

Deb from Bluffton university
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Spiceworks is free

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The best thing about this is that there is a free version, so you can't beat the price. There are add on products that you can choose to pay for or not. It is very easy to use. Has great support through the Spiceworks community members.

Cons

I'm afraid this product will not be around much longer. They will have to offer a cloud version at some point, which I'm guessing will mean dollars.

Review Source
 
 

Cassie from Fca
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Cloud based IT management at its finest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I'm an end-user of Spiceworks (my IT department installed it). They're able to track software installations and updates and it makes troubleshooting pretty quick to resolve when I run into an issue.

Cons

I tried to follow the instructions for connecting to the cloud server, and it was a bit tricky to setup. I got through it after reading the support forums.

Review Source
 
 

Scott from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

A bit cumbersome to configure, but a good IT resource once fully deployed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Spiceworks is able to keep a cloud based inventory of all company owned devices, including computers, phones, printers, monitors and all peripherals.

Cons

I had to configure a remote DNS for Spiceworks so it wasn't using a dynamic IP address for data collection. Setting this up took a bit of research and more time than I was expecting.

Review Source
 
 
 
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Showing 1-20 of 194

Adam from City of Casper
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Excellent open Source It Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall this is a great product for free that most IT teams could use to track issues and network inventory. It is also easy for clients to submit new issues

Pros

It is very easy to get used to using. I also love the inventory tracking

Cons

It seems to freeze up a lot. I wish I could work a little faster in it

Review Source: Capterra
 

Ashley from School City of Mishawaka
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Spiceworks

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Having all of our tickets in one location and the reporting feature is very helpful

Cons

The site does not always allow our users to log in, does not always submit tickets or submits them multiple times.

Review Source: Capterra
 

Greg from envoy
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

For a free ticketing system you can't get better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Free, I mean really you can never complain about free software especially when it does a great job. Add on to the fact it has an inventory tracking software include that scans and auto adds machines. It really is an all in one system.

The community is another amazing addon to this software you can ask essentially any IT question and have tons of answers.

Cons

While it comes with free software, if you don't get that software setup right the first time there is a lot of work ahead to correct it.

Review Source: Capterra
 

Mark from UPS
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

It's a good start to manage your hardware and software inventory

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

- Free
- Simple to install
- Good overview of your current inventory
- Scans your network in the background
- You can ask other IT techs via forum when you have a question
- Really good and simple ticket system
- You can add warranty information to hardwares

Cons

- network scan sometime doesn't use given user/pass and scan fails
- requires a fast machine

Review Source: Capterra
 

Tim from Riverside Transit Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Spiceworks is the BEST!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Spiceworks IT Help Desk is amazing! A former employer used it and it offers all kinds of customization tools and reporting features. It allowed us to prioritize our tickets, create a solutions center, and much more! We were able to receive automated ticket assignments and email notifications.

Cons

Nothing at all. The support team is very responsive and the software worked flawlessly.

Review Source: Capterra
 

Jordan from HandStands PROMO
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

SNMP monitoring made simple and cost effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Network Monitor is one of my favorite tools from Spiceworks. It allows me to see how my switches and servers are doing from a convenient dashboard. When there is an issue, notifications to email alert you of the problem for quick and easy response. Network Monitor can be resource intensive if you are not tuning the software properly, and running on Windows is not necessarily helping. Compared to other similar tools, Spiceworks Network Monitor is by far the simplest and easiest to get up and running. If you are managing a small or mediem business, Spiceworks Network Monitor is a great tool that will result in time and cost savings.

Pros

Inexpensive and simple SNMP monitoring
easy to download and setup within minutes
Monitor multiple devices from a variety of manufactures
notifications

Cons

Installable only on Windows
a little top heavy
hasn't evolved much since conception
notifications are aggressive and needs a lot of time to tune properly

Review Source: Capterra
 

Sean from Berman Tabacco
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Spiceworks Cloud Help Desk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Law firm help desk. We've been using Spiceworks since 2009. We moved from an on prem install to the cloud around 2015. This is constantly open on a browser and use this nonstop. Our users send an email and we are easily able to track open tickets so nothing falls through the cracks.

Pros

We love Spiceworks! Speed of site is great (from email to ticket creation). Good reporting, Activity tab is great to see what has been happening.

Cons

Searching through tickets can be painful using the Cloud Helpdesk.

Review Source: Capterra
 

Alex from Alextricity Technologies, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fantastic platform with advanced options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For nearly a decade of using Spiceworks, I cannot say enough good about it. Bugs get worked out pretty quickly overall and with community development, features just keep getting added on that are actually appropriate for networks.

Pros

I love that it's not just free but a fantastic help to most IT infrastructures. Being able to run reports for managing offices is invaluable!

Cons

I've had issues getting it to work with non windows systems, but that can be expected. I would like to be able to customize wmi queries to get data more reliably and faster, but overall it's fantastic as is.

Review Source: Capterra
 

Dennis from Montverde Academy
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Excellent FREE option to monitor network and Help Desk

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

This software is easy to install and can run on any old computer. Because the "server" is on premises, daily scans of the network will report potential issues as well as inventory all networked devices. the helpdesk is an easy to use list of open tickets.

Cons

There is not a good knowledgebase option to allow users to browse answers for their potential help desk ticket.

Review Source: Capterra
 


September 2018

September 2018

The Original

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Everyone that works in IT knows about Spiceworks. It's free to try and use and it does SO MUCH. Very much worth checking out. I know businesses that have managed their network and used it as a help desk for 10+ years.

Cons

It's a little too user friendly for me, if that makes sense.

Review Source: Capterra
 


September 2018

September 2018

SpiceWorks is Mediocre at Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had both good and bad experiences with SpiceWorks. May work better in a small business setting that has multiple locations that need to submit tickets.

Pros

Good thought process behind it, and how it tracks each ticket that is sent in.

Cons

Seems like a lot of back-end work before sending out-and it may or may not work in the end even if it is setup correctly.

Review Source: Capterra
 

Jorge from Anp Enterprises Computer Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best Help Desk Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you are looking for a easy but yet powerful help desk, Spiceworks is for you! with all the features you can keep track of your customers, lead and overall business.

Cons

I haven't encountered a bad thing yet, everything works almost right out of the box.

Review Source: Capterra
 

Dan from Jervey Eye Group
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great for a small IT shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Spiceworks has been a huge help for our company being an SMB with 3 IT support workers. We didn't need anything big with lots of bells and whistles. If you just need something simple to track tickets, this does a great job. There are ways to get it to do more and include more add ons, but it's not as simple as a larger tool that has many of those features out of the box.

Pros

Free; Easy to set up and use due to minimal features; Very easy customer dashboard set up; Good communication abilities

Cons

Minimal out of the box features means it's quick to set up and use, but it takes more effort to customize.

Review Source: Capterra
 

Michael from Whitehall Central School District
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Spiceworks IT Help Desk - So Good, Missing So Little

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The IT Help Desk really was good, and too this day I wish we were still using it.

Unfortunately, the lack of administrator reports with the little fluff, buried the project. We are now using another solution that follows a work order logic, and we've lost all our good internal processes. We miss you spiceworks.

Pros

We used Spiceworks for over a year. We lived and breathed in the Help Desk environment. It was great. We had memes on the office, making sure everyone put in our tickets, and tracked everything we possibly could. When techs were in the field, a quick app click, and recording our voices to tickets. It was just awesome.

Cons

Then administration wanted to try getting logs / reports from the system. Spiceworks was excellent for IT, but junk for a non-IT administrator wanting oversight. The reports were too techy, too details, no summary. EG: Bar Graphs, Pie Charts, and fluff. Spiceworks was all business, which was the problem, I needed to show a little fluff.

The advertisements also made it a little, meh, for when other users were posting tickets. Lets face it, they weren't the kind who were looking for datacenter solutions (typical ads we saw).

Review Source: Capterra
 


September 2018

September 2018

BROAD AND VERY HELPFUL

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use Spiceworks to monitor my networks, email, servers, and routers. It has full security measures great for safeguarding your work. It has management features as well, for an asset, application performance and others. It is amazing. It completes a developer’s necessity.

Cons

Integration with other software is a problem since it allows little 3rd party software to integrate with. Besides that, there is not many disadvantages or negative sides of using this product.

Review Source: Capterra
 

Matt from Mara Technologies Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

It's how many scovilles?

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Overall, using Spiceworks IT Help Desk software has been a very positive experience here. People on the other side of the building are able to create a ticket to let me know there is a problem, without having to walk all the way to my desk (and in a manufacturing plant, there are better things you can be spending your time on rather than walking from one side to the other). I also really like that there is a mobile app so that I can get notifications and check on ticket statuses while I'm away from my desk. The notifications are expecially useful, even when I'm at my desk, as it's the quickest way for me to know there is something new.

Pros

My favourite thing about this software is that when installed on your local network, it can integrate with your Active Directory environment. This makes it much more accessible for non-tech savvy users who don't want to go through the hassle of creating extra accounts and remembering more passwords, just to submit a ticket. Instead, they can be automatically signed in with their Active Directory account that they're already signed into.
Combined with a Group Policy that can create a shortcut in the start menu or on the desktop for all users, this tool has become one of the easiest implementations we've done yet.

Cons

Like all tools, it's only as useful as you let it be. To make this more useful to myself, my team, and my users, I would love to see a proper "Wiki" feature added in the future, complete with permission based viewing, that I can create setup methods and walkthroughs for team members and users alike to find quick answers to common issues.

Review Source: Capterra
 

Gary from City of Sachse, Texas
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

One of the best all-in-one IT solutions available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I believe in Spiceworks. I have been to every Spiceworld conference in their home city of Austin, Texas. I have watched them grow from a few employees to over a hundred.

Pros

I have used Spiceworks for over 11 years. I mainly use it for the outstanding help desk. My users are able to easily submit their issues and I can keep them updated on the status.

Cons

I have trouble with the inventory feature.

Review Source: Capterra
 

Sithembele from EFTPOS
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best out of the box

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The need for a good helpdesk system is very important for any organization that offers customer support. I recommend and deploy Spiceworks to most of my clients.

Pros

The setup of spiceworks is easy and you do not even need to be an IT professional. There are plenty of modules you can apply to add more functionality plus it is completely free!

Cons

You cannot easily make your own modifications without going into code. It requires a little more coding experience.

Review Source: Capterra
 

Amber from Fox Pest Control
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Very User-Friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It's been great. Since we've started using this (about a year ago) it has definitely improved our productivity, communication, and efficiency as an entire IT dept.

Pros

Oh, where to start! I love that anyone in our company can email a specific address that we have set up to forward from Spiceworks and it will automatically forward it to everyone on the IT team so we don't have to continue checking the actual software every 5 minutes. Also, when someone responds, it goes directly to the ticket assignee's email and we can respond from either the platform or our emails. It's also nice that it sends reminders of open tickets or things that have been untouched for a while. I like the dashboard to see the frequency of opened/closed tickets, as well as see which issues are the most prominent. The actual tickets have areas to specify the category of the issue as well as a 3rd party ticket# so it's easy to find. There is also a knowledge base that we can refer to people who have had similar problems as others in the past. And everything is in the cloud so we don't have to host anything to ensure that it's saved :) They just added a remote session option too which could come in super handy when troubleshooting an issue. Oh, and I like that it has internal as well as public notes and it saves a history of everything so can go back and revisit a closed ticket that was taken care of months ago.

Cons

The attachments are a little finicky. As in, it doesn't allow "inline" attachments (for when I want to show a screenshot in the middle of my explanation). And if I want to download a screenshot from a ticket, I have to right-click it and save (not a big deal) rather than just click on the print icon that's usually present in other attachment previews on different sites (like Gmail, per say). But honestly, I haven't really dealt with many other IT ticket help desk platforms so I don't really have anything to compare it to. The only other things I don't like are things that are user-error based. Like how if we don't update the category or the ticket type in the actual ticket, the proper stats won't show in the dashboard.

Review Source: Capterra
 


August 2018

August 2018

Considering the cost, it's a VERY powerful application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very happy we got it. It is one of the most stable, reliable things we run here. It has genuinly made things smoother and easier for my IT Department. And yes, we are running the free version (so you know it's not a "paid indorsement"). If I ever changed jobs, Spiceworks would be the FIRST thing I installed at a new place. So much bang for low to no cost and a short learning curve

Pros

Does a great job of managing our help desk ticketing system. Nobody likes making tickets, but with 4 techs watching the que, problems get resolved faster. We have been using the system for years. Very stable. The inventorying is reasonably robust - will let you quickly spot machines that are not up to spec for a planned upgrade.

Cons

The polling and reporting on down devices is weak. You find out a device is down long after it actually went down, and then for DAYS it continues to aleret you the device is down (even though you have brought it back up). If you try and close the ticket, spiceworks gleefully creates another one, even though the problem is long gone.
That said, we did not install this to be a network monitor, so any monitoring functionality is just icing on the cake.

Review Source: Capterra
 
 
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