HESK Software


 

HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires assistance, a ticket can be logged, which is then prioritized and managed by the system based on department and urgency.

The ticket submission form can be customized to suit a particular business requirement. After a ticket has been assigned, a staff member can interact with the customer through a Web interface, make relevant notes and upload necessary files. An admin panel enables users to filter and sort these tickets and check the status of their progress. Once the query is resolved, the customer is notified via email.

HESK can also make the most commonly asked queries a part of knowledgebase and generate staff performance reports. The system supports unlimited users and allows for the submission of unlimited tickets.

 

HESK - Knowledgebase panel
 
  • HESK - Knowledgebase panel
    Knowledgebase panel
  • HESK - Open tickets
    Open tickets
  • HESK - Dashboard
    Dashboard
  • HESK - Administrator panel
    Administrator panel
  • HESK - Query search
    Query search
  • HESK - Ticket submission
    Ticket submission
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

1 Review of HESK

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https://www.softwareadvice.com/help-desk/sysaid-hesk-review/


November 2018

November 2018

Easy to install, to use and assistance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.

Cons

Nothing in particular, it's good software

Review Source: Capterra