Vision Helpdesk

Zendesk

Add to compare

Ratings & Reviews

Overall Rating

4.63 / 5 (27)

4.35 / 5 (2,370)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

September 3, 2019

May 26, 2020

Pros/Cons

  • Pros

  • Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

  • - Easy to use - Clean interface - Everything you need is at the tip of your fingers! - I love how they send you an email when someone submits a ticket!

  • Cons

  • I was not able to locate a quick-start guide, but it will help on the initial configuration.

  • - I had a few issues while installing but support team solved that pretty quickly. Other than that I have nothing bad to say about this software!

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

31 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots