Zendesk Help Desk Software


 

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.

Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.

Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

 

 

Zendesk - Agent home
 
  • Zendesk - Agent home
    Agent home
  • Zendesk - Knowledge base and community forums
    Knowledge base and community forums
  • Zendesk - Portal language options
    Portal language options
  • Zendesk - Reporting dashboard
    Reporting dashboard
  • Zendesk - Automate actions
    Automate actions
  • Zendesk - Ticket views
    Ticket views
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

1,706 Reviews of Zendesk

 

Start your review of Zendesk

Click to start
https://www.softwareadvice.com/help-desk/zendesk-help-desk-review/
Software Advice Reviews (184)
More Reviews (1,522)

Showing 1-20 of 184

Zulkamal from Co.think research and consultancy
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A Good Quality Help Desk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Workflow automation for ticket management is great. It has sturdy report and analytics and we can convert the ticket views to CSV

Cons

It would be better if Zendesk provides a feature to the ticket based on its keywords as it will help agents to provide faster standard replies

Review Source
 
 

Kara from Mango Languages
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Zendesk is Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I use Zendesk all the time. It is a wonderful feature to communicate when I have questions about the products we are using at my company and I need answers. I love that you can drag pictures into Zendesk as a visual for customer service representatives and I do this all the time. Overall Zendesk has been an effective tool for helping me in my job.

Cons

I do not have any problems with Zendesk. Every once in awhile we will get disconnected and it won't save my message and then I have to log back on and find the customer service representative I was working with. Overall I have not issues with the program.

Review Source
 
 

Giamarie from Sprout Solutions
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

First class ticketing system with Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This tool increased our team's productivity.

Pros

The best thing is that it is always easy to track customer support history. It shows everything I need.

Cons

No doubt that the ticketing feature is simple and easy but it took time and effort for me to learn creating reports.

Review Source
 
 

Juan from Derevo
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

It has a great integration with another systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have been using zendesk through an API for my webpages and I have not face any issue, it has give me the flexibility to add support chats for my users.

Cons

You need to pay and of course that will give you the full access to the features, there are other options for free if you don't like to spend the money on this.

Review Source
 
 

Alec from Lessonly
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

The best Customer Support Software Out There

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't waste your time and purchase it if you are considering.

Pros

The "Saleforce" of customer support software it is top of class for a reason. Cheaper options out there but none that can offer the robustness of its product suite.

Cons

Reporting from Zendesk is not as good as it could be. Also launching a CRM so this product will not be the focus of the company.

Review Source
 
 

Fraser from Ideagen PLC
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Amazing value for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- for the basic functionality, the price is unbeatable
- the analytics features that aggregates customer satisfaction is extremely helpful

Cons

- any additional functionality separate from the basic package is quite expensive
- doesn't have the required change and asset management features that you would expect in an enterprise solution

Review Source
 
 

Marlon from PSG Global Solutions
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Best email management service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk is one of the leading email management softwares and is highly recommended.

Pros

Awesome! I have been using this product for 1 year now and I can say that, this software has been a big help for me. I use it to manage my emails and what I like most about it is, the sequencing and managing of email volume and tasks are organized.

Cons

The snippets aren't accurate at times and it is hard to find the codes set for a specific snippets. The snippets could have been better if they arrange it per category.

Review Source
 
 

Haley from Positive Equation
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Amazing customer service platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zendesk has been a gamechanger for our customer service. Live chat has helped our ratings significantly and we love being able to help whenever our clients need us

Cons

We had a couple problems when getting our service set up, but customer service was extremely helpful

Review Source
 
 

Kenneth from Medical Supply
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Zendesk Is Amazing For Online Support!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zendesk seems to be the best customer support platform there is out there. There is a reason why so many major companies use Zendesk. Now we've also joined and have only positive experiences so far!

Cons

At first it was a bit of a sudden shock period as we no longer had to deal with so many incoming customer inquiry calls. It made us nervous as we thought we were just receiving less customer contact until we found out that with Zendesk we no longer had to deal with so many calls!

Review Source
 
 

Shaun from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk Will Help You Provide A Better Service To Your Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk helps us assist our customers even better. Making our customers happy and well taken care of makes our business successful.

Pros

Zendesk helps us address the concerns of our customers effectively and in a timely manner. It's very organized that our customers don't need to contact us multiple times to resolve an issue.

Cons

The only thing that ZenDesk needs to work on is down times. Support teams are responsive but it will be better if down times will be lessened.

Review Source
 
 

Jezrael Renz from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk the best CRM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk is one of the best CRM software. Turning your DSAT scores, to amazing CSAT performance. Good CSAT scores drive more business.

Pros

Zendesk is an extremely useful tool in providing excellent customer service. The app provides timely solution in improving customer service performance of your company. It is a collaboration of your team and Zendesk support. Say goodbye to DSAT scores with Zendesk.

Cons

The interface is not that user friendly. It also takes longer time to get a technical support in fixing an error.

Review Source
 
 

Charlene from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

One of the simplest and most organized tools out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My cons doesn't really affect my overall feedback about this app. I would still love using this tool because it is high functional and has been doing really excellent for the past years.

Pros

If you are a newbie, you will definitely enjoy using this app because it is very easy and simple to use and navigate. It is not complicated compared to other tools with the same purpose that I have tried before.

Cons

There are times that we experience outages of this tool and you have to wait for hours before you can use it again. I hope they can do something about it like at least lessen the waiting time whenever it is being fixed.

Review Source
 
 

Alie from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

The Ever-helpful Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk is a useful app in providing customer service immediately with the convenience and flexibility of doing it anytime and anywhere.

Pros

Besides being a primary app for customer support, it provides the possibility of getting notifications instantly from your mobile if you can't be on the computer all day.

Cons

The mobile app version has limited accessibility and not so reliable. It rather drops the idea of prompt support when the computer is not available.

Review Source
 
 

Mark from Red Chili Web Design
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Zendesk Is The BEST Digital Help Desk!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We've been working with Zendesk for so long and it's really no question on whether we will continue to use it. Zendesk provides us with the exact platform and support that we need to provide our clients to give them the best service and support.

Cons

It took a bit of time to shift over our customer support team that we contract with overseas to help us implement Zendesk fully. This process did not take too long and the results have been spectacular!

Review Source
 
 

Joveelynn from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

The Best Thing About Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is very powerful.

Pros

Its integration with a lot of other apps out there is probably one of the best things about its efficiency.

Cons

The software is awesome and I couldn't mention a thing they need to improve on or maybe I have not encountered anything bad with it.

Review Source
 
 

Meynard from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk Needs to Improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk Needs to Improve

Pros

Customization is one of the best things this tool offers. When something can be customized, it makes it easier to get on with the workflow.

Cons

Though Zendesk is such a labor-saving tool, it is also sometimes complicated to use. It could have been better if reports can be created in an easier way.

Review Source
 
 

Khristine from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk - a Useful Helpdesk Ticketing System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is such a useful tool!

Pros

The tool as an easy-to-use ticketing system. It even allows a direct email to be sent whenever create one.

Cons

One needs time to be familiar with the platform's interface to understand its features and be able to utilize them.

Review Source
 
 

Eunice from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk Supports Us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk Supports Us

Pros

We have extensively been using Zendesk for almost all our departments and the feedback has been great. It's great mainly because of its integration feature and its capability.

Cons

The tool is working just as it should for all of us. Glitches are seldom encountered, which is an awesome thing.

Review Source
 
 

Sharmaine from IT services provider
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

To review Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The approach of its feature to create better customer service is great. It maximizes the content using guide module.

Cons

As like with any software. It will just take time to manage and use this software to fully use its features.

Review Source
 
 

Earl from Integrity, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Was a user, and an administrator, to submit error tickets

Ease-of-use

Functionality

Product Quality

Customer Support

I had to use this product and was not involved in the selection. I would not use it in the future.

Pros

Submission of tickets is easy for the average user. Not all users are average, however, so those who are below average will need help. For monitoring progress and getting feedback for simple problems it worked well.

Cons

Very plain, very boring. Because it is not robust, I found managing complicated issues to be difficult. There is no intelligence in the system- it can't use any form of AI to link historical tickets or show good patterns of issues.

Review Source
 
 
 
Showing 1-20 of 1,522

Norbert from Best Team Bid
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Client-oriented software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We need to admit that Zendesk Support service makes business issues easier and faster. We like this software because it makes communication with clients much easier due to a service’s flexibility. It is great that we can customize the service’s settings in order to your company’s or client’s requests. What is more, it is very simple, so you can track e-mails and conduct well-thought-out campaigns.

Cons

It should be stated that there are only a few obvious drawbacks of Zendesk Support service. Firstly, there are some troubles with notifications, because they aren’t shown on time. There are cases when you are notified about a task that you have already finished or vice versa. It is very annoying and confusing for us. Moreover, mobile application should also be improved, because there is a problem with all ticket previews option.

Review Source: GetApp
 

Amanda from Trendy Stream
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

All sorts of support issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application has strengthened the level of our service that we provide to our customers. As a conclusion, the level of trust in us and the reputation as a whole have increased, which has a positive effect on our development and the discovery of some new opportunities that were previously only in the plans.

Cons

Sometimes the speed of the application slows down, which is especially noticeable with large loads. If you have established and mutually beneficial relationships with customers - the key to a successful future of the company, then you have found the product that will help you achieve the main goals. All the conditions have already been created for this, the business is left to small.

Review Source: GetApp
 


December 2018

December 2018

Easy chat making for a positive customer support experience

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I see this as a solid option for someone looking to chat with their customers. The chat has many functions that are user friendly and easy to use. I appreciated the ability to rate my experience. Would definitely recommend over other chat services.

Pros

The software, on the customer side of things, was simple to use and offered a variety of tools. I loved that, if I needed to, I could attach files, or get an emailed transcript of the chat. These tools may be available with other chat apps, but they are not as obvious. I also liked that I had the option to give my opinion on whether or not the chat went well with a "thumbs up" or a "thumbs down" button.

Cons

The appearance seemed to mimic the website design, which made it blend in a little too well. I wish it stuck out more and looked a little more modern. Looks like it came out of an early 00's video game.

Review Source: Capterra
 

Kate from MainStreet Family Urgent Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Tickets Not Always Clear

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is easy to organize as a user and keep needs straight.

Cons

The email interface is very difficult to use. I appreciate that tickets come through the emails, but it difficult to follow in any mail application.

Review Source: Capterra
 

Jamey M. from YouTube
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

A good low budget option for those needing a help desk.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows someone with a low budget access to a decent help desk. It is not as fully featured as some hosted solutions, but a great compromise for the cost.

Cons

Being a self-hosted solution it takes a bit of setup. Of course there is setup and customization with all solutions, so this is not a huge deal.

Review Source: GetApp
 

vijay from ebay
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

Nice feedback tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used Zendesk for support ticket. Since it is a platform as a service, you don't have to worry about maintaining infrastructure for it. Also, it has a feature to ask for the support feedback from the user.

Cons

It is costly for the features it provides. There are better alternatives.

Review Source: Capterra
 

Gabriele from TripActions
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Improvements Needed but Good Experience Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Zendesk everyday both for internal communication and for contacts with customers. Overall the experience is positive but could be much better with improving some specific features as mentioned above.

Pros

The possibility to give different statuses to tickets makes it easier to keep track of emails and correspondence. Also like the feature that allows to (re-)assign these tickets to different peers.

Cons

- Not easy to forward emails.
- Design is not very catchy.
- Extension Zendesk Talk is not easy to use (difficult to add contacts and not possible to have two calls at the same time)

Review Source: Capterra
 

Taylor from BambooHR
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Good software, difficult to learn

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I think that the idea of Zendesk is amazing and very innovative. There is so much that the software has to offer and the potential is endless.

Cons

I think that learning the software is the biggest downfall. If you aren't experienced, it is very hard to navigate. Plus, the customer support isn't much help.

Review Source: GetApp
 

Eric from Source2 RPO
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Zendesk is great to work in

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Zendesk is a very user friendly and intuitive tool that we were able to trial before having the option to purchase.

Cons

Communication with support took a little longer than I would like, but they are very helpful for detailed questions.

Review Source: Capterra
 


December 2018

December 2018

Great platform for customer support

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

At our company, we started with Zendesk since day 1, it made everything easier since all customer communications (email, social media..etc) were in one place for Customer Support agents to take care of.

The platform also made it easy for us to measure our performance and they're always sending us reports comparing our performance with the rest of the industry.

Pros

- Good integrations
- Great keyboard shortcuts
- Easy navigation
- Keeps on improving
- Very useful reports
- Easy Admin tools

Cons

- When compared to other similar services, this one may seem a bit overpriced, especially for startups.

Review Source: Capterra
 


December 2018

December 2018

Fantastic support software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Zendesk makes it easy to respond to tickets both on desktop and on mobile. There is also strong support for writing help articles.

Cons

Zendesk's automation could be better and more expansive.

Review Source: Capterra
 

Erika from GA
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

One of the best systems for call center management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In general, it is a very advanced system for call center management.

Pros

You can customize Macros, Triggers, Customizable Fields,

Cons

I do not like that when you need to activate triggers you can not assign them to clients

Review Source: Capterra
 

Alfredo from Independent Consultant
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Solid and reliable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped improve overall response rates and it never crashed on us. Very responsive software and their support is great!

Pros

I used this software for 3+ years in a previous job, and it always performed at its peak. I never had a problem with it. Its integration capacity works perfectly, including Facebook integration. All companies serious about looking for a very responsive and solid solution to managing their customer support tickets should look into it. The mobile app works great as well!

Cons

Can't really think of any cons regarding this software!

Review Source: Capterra
 

N. A. from The Mighty
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Easy to use software, it's just a shame that their customer support isn't better

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I love the ease of the software. I've used it as a client and as someone providing a service when I worked in web design. It's a great way of keeping track of client issues and tickets.

Cons

Getting hold of support when you need it for the software itself was a nightmare. It's why I haven't used it myself as a freelancer. Having spent a long time trying to get hold of them and getting nothing in return, the company I worked for moved away from the service, and I won't go to them either.

Review Source: GetApp
 


December 2018

December 2018

I love companies who use zen desk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Keeps all support tickets organised, and means fast support to end users without anything getting lost.
If a company uses zendesk I know they are serious about supporting their customers - enough said.

Cons

Helps keep customers happy and keep track of ongoing issues.

Review Source: Capterra
 

Hussien from Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

zendesk Ticketing System review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

reporting is very nice and integration with apps is so helpful

Cons

you can't move TT to a certain view using Drag and drop, also you can't group no of emails to add them at once.

Review Source: Capterra
 

Sean from Osterhout Group
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Already estably at the company

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Definitely usefull within the team since it was already an established tool and know by many.

Cons

Nothing stands out as a real unlikable or unuseable feature.

Review Source: Capterra
 

Stanisa from Strigopix
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

If you want to ease the process of communication with your customers, this is a must!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you own a business, you have to have Zendesk. It's an amazing platform for your respondance with your customers.

Pros

I love how it's easy to keep organisation in place when you use Zendesk. If I didn't use this, I would be all over the place and did not know where to turn and whom to respond. This is such an easy to use platform and it does half the work for you, I am really impressed.

Cons

I didn't have anything negative to say about it, I love how it does all the work for you. Customer support is amazing as well.

Review Source: Capterra
 

Horacio from Lucky Table
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Perfectly working system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface is easy to learn and boasts that it contains mainly the tabs that are needed for work. The built-in tools are also well developed. Almost all of them will be quite useful for performing certain tasks. To provide quality support to clients, the program is well suited - all the conditions that I need for performing various tasks have been created here.

Cons

Nevertheless, I could point out some problems with the application, which would be worth paying attention to and fixing with subsequent updates. The first problem is that this application is poorly combined with others. Integration is going badly and the expected results do not come no matter how hard you try.

Review Source: GetApp
 

Sean from Awmous
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Used for TONS of customer relations needs/communications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall great experience. Integrations are fantastic. So far have never had a need to speak to customer service but I assume its great too.

Pros

I love love love that there are plugins. The one we use the most is for Olark. Anytime theres a customer chat where a rep needs to take it higher up, that can be done with a few keystrokes. If a chat goes unanswered during non business hours, the message goes to Zendesk.

Cons

The absolute only thing I can think that I like least is the tabs sometimes can be confusing to switch through looking for support tickets.

Review Source: Capterra