AlayaCare Software

4.23 / 5 (52) FrontRunners

Our advisors have recommended this product 1 time in the last 30 days

About AlayaCare

AlayaCare is a cloud-based home health care platform for midsize to enterprise-level home care agencies and providers. Features include clinical documentation, back office functionality, remote patient monitoring, client and family portals and mobile care worker functionality. The solution supports non-medical, therapy, nursing and personal aide for companies in Canada, United States and worldwide.

Clinics can create custom forms to meet their speciality requirements. The family portal feature keeps families connected and allows patients to video conference with their family doctor. The Remote Patient Monitoring (RPM) feature provides pre-configured remote plans and workflows by chronic conditions.

AlayaCare is a HIPAA-compliant solution that stores e...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

52 Reviews of AlayaCare

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(21)

21

4 stars

(22)

22

3 stars

(9)

9

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 52 results

July 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

The right approach to home care software

Pros

As a software integrator and developer, we loved that Alayacare (compared to other home care softwares) had a rich and maturing API. This opens up the world of possibilities and integration touch points and allows the software vendor (Alayacare) to do what it does best and their clients (users) to focus on what they do best and use tools that work best for them. Other home care software that we have worked with tries to do everything in a vacuum. This is great for smaller organizations but will not cut it for evolving business models that require scale.

Cons

Some parts of the software are more developed than others. Some features are very deep and comprehensive while others seems to have been deployed to fill various voids and requests from the user community. Over time the depth of all features is addressed and this is to be expected with a rapidly growing software.

February 2020

Bobbi from Community Advantage Rehabilitation

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

February 2020

AlayaCare software review

Pros

The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Cons

Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

July 2020

gillian from Jewish Family Services

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

2.0

Functionality

2.0

July 2020

Feedback for ALaya

Pros

The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program.

Cons

Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an ON HOLD recurrence - it's nice that it keeps spot but adds weekly challenges to scheduling. During COVID our scheduling has been changing so much and we have been forced to change schedules every week. Due to challenge of scheduling over ON HOLD we have decided to simply delete all services for clients that are not currently getting services. When you take client off the Hold feature at end of month all previous cancelled services during that month are uncancelled - likely something to do with services being billed to clients at end of month? Other issues, I cannot easily copy all the notes for example in Care Provider Notes - or generate a report in order to provide to HSW who can't access application. No report to generate for client notes or care provider notes. In general - there is no way of learning how to use program properly in easy way (of course there is little time too)

Response from AlayaCare

Replied September 2020

Thank you for sharing your experience with us, Gillian. We're sorry to hear about some of the concerns you're having. To help make things easier for you next time, instead of going through The Help (?) button, you can check the Zendesk Guide to find the information you're looking for: https://alayacare.zendesk.com/hc/en-us. You can also use AlayaCareU on any non-production environment for a walk-through on the specific workflow you have questions about. Our team would be more than happy to help assist you with specific concerns, feel free to contact us at support@alayacare.com.

July 2020

Irena from Jewish Family service

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2020

Alaya care usage review

Very hard in the beginning, Multiple bugs and the support was not great ( only on-line). After in face meeting most of the problems were resolved.

Pros

I like the fact that my workers can access the information about the clients, can leave feedback regarding the service.

Cons

Setting up service with different bill codes is clumsy and require multiple steps.

Reasons for Choosing AlayaCare

The marketing was good + the price point

July 2020

Shena from Alliance Homecare

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

July 2020

Alayacare More Cons than Pros

Pros

It is a user friendly platform both on web browser and app. Employees are able to clock in/out. Our percentage of successful clock in/out is higher than our old provider. Automatically calculates payable overtime.

Cons

Visit verification - being able to use the filter and mass approve. Right now we can only mass reject visits when we have a specific code we are rejecting OR cancelled visits. We are not able to filter by clock in/out percentage to mass approve visits. This will help visit verification happening in real life/timely matter. Payroll - we are unable to set up pay rates for specific clients. Unfortunately the current pay rate features and functionality do not work for our company. It requires alot of manual work and a cheat sheet during payroll. In addition, holiday hours are calculated in with the overtime hours which should not be the case in our region. Bill - have to use another software to bill for overtime. The system should have a feature to bill overtime. Holidays, the system doesn't understand a holiday is from midnight to midnight and we are force to split any overtime visits going into and out of the holiday to properly bill and pay. There is only 1 type of holiday multiplier available when we have holidays that are paid at 2x. This requires us to change the functionality of the multiplier every time there is a change in the holiday bill pay. Because our billing and payroll requires a lot of manual calculation, this affects our reporting.

Response from AlayaCare

Replied July 2020

Hi Shena, Thank you for taking the time to submit a review. We really value your feedback and will pass along your challenges to the team for further review. We would also encourage you to submit your feedback and insights to our Ideas Forum: https://www.alayacare.com/ideas. These items will go directly to our product team for consideration in future releases."