AlayaCare Software


 

AlayaCare is a cloud-based home health care platform for midsize to enterprise-level home care agencies and providers. Features include clinical documentation, back office functionality, remote patient monitoring, client and family portals and mobile care worker functionality. The solution supports non-medical, therapy, nursing and personal aide for companies in Canada, United States and worldwide.

Clinics can create custom forms to meet their speciality requirements. The family portal feature keeps families connected and allows patients to video conference with their family doctor. The Remote Patient Monitoring (RPM) feature provides pre-configured remote plans and workflows by chronic conditions.

AlayaCare is a HIPAA-compliant solution that stores entire patient medical records and clinical data in an encrypted cloud storage space. Both medical professionals and patients can access AlayaCare on their mobile phones and tablets via the mobile app to view schedules and appointments, reschedule bookings, communicate, route details and more.

 

AlayaCare - Main dashboard
 
  • AlayaCare - Main dashboard
    Main dashboard
  • AlayaCare - Mobile app schedule
    Mobile app schedule
  • AlayaCare - Mobile app shift offer
    Mobile app shift offer
  • AlayaCare - Employee finder
    Employee finder
  • AlayaCare - Schedule & Route optimization
    Schedule & Route optimization
  • AlayaCare - Schedule & Route optimization 2
    Schedule & Route optimization 2
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

23 Reviews of AlayaCare

Showing 1-20 of 23

 

Start your review of AlayaCare

Click to start
https://www.softwareadvice.com/home-health/alayacare-review/

Sadie from Access Healthcare Services Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Concerns

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Not a bad system, there is great potential if they would ask staff that uses them. I think one day it would be nice if family members could access schedule system only to get a copy for themselves.

Pros

That all care and documents can be updated in the file. The access all staff has to use it. The easy tabs at the top.

Cons

How glitchy it is. all the updates make other things harder to use or are not needed. When updates happen or it goes down on working hours. To schedule updates in the middle of the night or after 8 pm would be great.

Review Source: Capterra

  Response: AlayaCare, AlayaCare

Date: November 2018

November 2018

 

Hi Sadie, Thank you for taking the time to submit a review. We really value your feedback and will pass along your concerns to the team. We would also encourage you to submit your feedback and insights to our Ideas Forum: https://www.alayacare.com/ideas. These items will go directly to our product team. Thank you for your continued partnership and support.

 

Fatema from 1to1 Rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

AlayaCare User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to use, allowing multiple users to be logged on simultaneously across different platforms. It is a step in the right direction, however, the lag time can surely be addressed

Pros

The portability and ease of access across different platforms

Cons

The lag time. It has been very slow at times and that hinders our efficiencies

Review Source: Capterra
 

Ariel from Assurance Home Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

User Friendly with Supportive Zen Desk Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the system is easy to navigate with a clear view of all channels on the live dashboard. Data Exploration allows you to run detailed and accurate reporting. Scheduling calendar is user friendly, clear and concise.

Zen Desk support staff is quick, helpful and patient. Any time I have a question, it is actioned immediately and there is always a solution!

Cons

I would like to see a tool to where we can geo track our staff's clock ins on the live Dashboard.

Review Source: Capterra
 

Angela from Acclaim Health
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Amazing software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AlayaCare helped us streamline our scheduling, introduce time and attendance, access medical records in real time and saved us money in both peoplepower and paper costs.

Pros

AlayaCare is miles ahead of its competition with user-friendly software that includes learn-as-you-go tutorials. Access to schedules and medical records in real time is a game-changer for home care.

Cons

Nothing... this software is by far the best on the market for home care.

Review Source: Capterra
 

Jennifer from MSC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Responsive and Rapidly Improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are great opportunities to streamline and maximize efficiencies in our workflow; I'm seeing a bright future with developing opportunities to support quality, human resources and risk management through the AlayaCare platform.

Pros

We onboarded in a hurry, without dedicated staff while AlayaCare team was in an earlier growth phase. What I like now-today, is that many of the gaps have been identified and are being filled; It's becoming more user friendly for organizations without in-house tech/data support staff; Team is passionate about what they do, and there are specialists to address gaps and provide development on the fly, so to speak.

Cons

Because we onboarded fast, when AlayaCare Team was considerably smaller and newer than it is now, it was not easy to connect with the people who could specifically address our challenges; We've had particular difficulty with the accounting function; Generally, because data can be filtered and sorted so specifically, it's hard to know what's missing or wrong, and it can take some time to recognize and then track down discrepancies.

Review Source: Capterra
 

Jessica from Tillsonburg & District Multiservice Centre
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Alayacare Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The options in Alayacare are endless. There are so many area's available in the software that help us capture the optimal amount of information needed to care for our client's

Cons

I am new to using the software in my position so I have not developed or found any area's yet that I do not like. It all seem's to work for me for what I use it for.

Review Source: Capterra
 

Falan from St Joseph's home care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Conference review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing atmosphere, can tell everyone loves to work here.
Great set up to Conference, very welcoming.
You can tell they live what they do and have the passion.

Pros

Easy to use, training feature great.
Clinical aspect is amazing.
The product is very future oriented. Which is so relevant in today's care.

Cons

There was nothing I can really pinpoint.
Only concern I would have is switching software within our company.

Review Source: Capterra
 

Jami from Helping hands
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Theres so many opportunities with the software to make your business better.

Pros

In real time, time keep, data and the newest features to making the system better

Cons

Sometimes can be slow and frustrating when working in a busy setting

Review Source: Capterra
 


July 2018

July 2018

Implemented this SaaS solution for several projects...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was easy to work with the team from discover to implementation to deploy this to solve a few business problems across multiple healthcare channels.

Cons

As with most software implementations, user scenarios and decisions need to be made upfront, having a team that can guide you through the pros and cons of choices is useful.

Review Source: Capterra
 

Joanne from Acclaim Health
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

System is "down" or unable to access far too often

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not having to return to the office to record or access notes

Pros

It's online and I can type notes in about clients/access notes remotely - no paper files. I have to type more to get my review listed.

Cons

It's frequently "down"/offline/unavailable to access, does not provide grouping of my data for my program, is very nursing specific and I provide other supports, there are too many areas that are irrelevant for my job/not accessible to me that show up as options to click on when I access a client. This just makes it harder to "know" my way around the system - which is a waste of time and taxes patience.

Review Source: Capterra

  Response: AlayaCare, AlayaCare

Date: December 2017

December 2017

 

Thank you for your review, Joanne! The team here at AlayaCare values your feedback and will continue to work hard to improve your experience.

 

Naresh from Saint Elizabeth Healthcare
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2016

December 2016

Left a good impression and still impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team is very collaborative and supportive of their Client's. They will go the extra mile in covering any gaps, including on the client side to ensure that the launch is successful.

Pros

Current technology and is extensible. Client Feedback does drive the development. The CS team is there to support our needs. I've completed my third implementation of AlayaCare at Saint Elizabeth, for our Elizz brand, Clinical Pharmacy, and Nursing

Review Source: Capterra
 

Naresh from Saint Elizabeth Healthcare

December 2016

December 2016

Left a good impression and still impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Comments: I loved the collaboration with the entire team from the Client team down to their development and technology folks. The team from Customer facing to the development staff is really solutions oriented and they can keep it light and lively.

Pros: Current technology and extensible. Client Feedback drives the development

Review Source: Capterra
 

Kelly from Carepartners

September 2016

September 2016

Way to go Les!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had an awesome experience with our PM Les!!!! Les has been very attentive to our organizational needs and has taken our requests forward and into production. Looking forward to seeing our recommendations in the 'live' environment.

Review Source: Capterra
 

Dave from CarePartners
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2016

September 2016

Review of Alayacare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had an awesome experience with our PM Lead Les.

Pros

Ease of use and the fact it is web based

Review Source: Capterra
 

Tammy from Access Healthcare Services Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Excellent experience with Alayacare!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Alayacare has an excellent product, that meets many needs in the community healthcare sector.
They are readily available to support, trouble shoot, educate and encourage our success in the use and understanding of their product. I very much appreciate their effort to improve their product every opportunity possible.

Pros

Support, Support & Support :)

Cons

Downtime for App and/or Chrome.
Scheduling in the nursing requires some attention, which is currently being improved. This too could be a pro as, Alayacare cares about the usability and quality of their product.

Advice to Others

It would be great to have reports developed for the leadership of the organization identifying a high level of information automatically sent identifying areas such as volumes, missed care, late care etc.

Review Source: Capterra
 

Serghei from Saint Elizabeth Health Care
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2016

September 2016

Innovative and execution focused

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had a chance to get involved in AlayaCare project for Saint Elizabeth starting with the proposal phase. The product showed lots of potential at that tie and the team inspired the confidence they can deliver upon the promise. One year down the road I am quite impressed by how much have been delivered and by the excellent customer relation and support provided by the AC team. Special thanks to the support staff.

Pros

Fresh interface and great usability. Continuous focus on innovation. Highly customer focused.

Cons

Being a start-up there is catch-up needs to be done on certain features in order to match up with mature offering on the market.

Review Source: Capterra
 

Louis-Martin from Polytechnique Montreal
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2016

September 2016

Homecare software solution built for analytics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been working with the Alayacare Labs to develop next generation of homecare routing and scheduling. The data available from the plateform is enabling the next generation of analytics tools.

Pros

Integrated solution that will support advance analytics

Cons

Still a bit young

Review Source: Capterra
 

Drew from Venture Forthe

September 2016

September 2016

Alayacare Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very informative conference underlying some of the major challenges faced by industry organizations.

Review Source: Capterra
 

naresh from Saint Elizabeth
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2016

September 2016

Left a good impression and still impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I loved the collaboration with the entire team... The team from customer facing to the development staff is really solutions oriented and they can keep it light and lively.

Pros

Current technology and extensible. Client Feedback drives the development

Cons

listening to neil. although he is a good talker.... he needs to take a breath and allow the listener to say something... :-) -- neils a good guy.

Review Source: Capterra
 

Lori from Bellwoods Centres for Independent Living
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Transformational Solutions!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Alayacare has an in-depth understanding of care delivery needs of home care and community care. Their solutions are elegant and intuitive to our needs. Their customer services is exceptional!

Pros

The opportunity to provide better care to our clients, improve quality through our technology solution, Reduce costs through decreasing reliance on manual processes, reduce administrative burden, better analytics, increase our accountability to funders and clients in the future.

Review Source: Capterra