Alora Home Health Software

4.58 / 5 (101)

Our advisors have recommended this product 11 times in the last 30 days

About Alora Home Health


For home health agencies of all sizes looking to increase operational efficiency and staff productivity, Alora Healthcare Systems combines all of the functions of a successful business into a single solution. From billing to scheduling, HR functions to point of care, the solution was designed to be extremely user-friendly. Its design requires a minimum of training and can be configured and set up in a few hours.

Designed specifically for home care, Alora Healthcare Systems offers both on-premise and web-based deployment. The web-based option allows users to access the solution from a PC, tablet, iPad or smartphone. The onsite installation gives users the ability to access the software offline while at the patient's home and then sync this data with the main office later.

Alora provides several features such as generating 485s and 487s and tracking those 485s that are due for re-certification. The scheduling feature allows users to schedule and track visits. There's a recurrence option to create multiple visits from one entry and completed visits automatically flow into billing and payroll. There are also optional OASIS, point of care clinical documents and paperless records features, offering a complete software solution for growing home health agencies.

The Alora billing module generates both the electronic claim files and the UB-04 and CMS-1500 paper claim forms. It can also generate Private Pay invoices and posts charges to A/R during this claim generation. It comes with a full list of ICD9 codes with new codes added through regular software updates.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic)

101 Reviews of Alora Home Health

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(66)

4 stars

(28)

3 stars

(4)

2 stars

(0)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 101 reviews

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March 2014

Tammy from Premier Nursing, LLC


Ease-of-use

4.5

Customer support

5.0

Functionality

4.0

March 2014

Thus far, my experience with Alora has been overall very good.

Pros

I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field.

The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable.

When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way.

I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users.

I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it.

Cons

The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there.

September 2016

Judy from Family Home Health


Ease-of-use

3.5

Customer support

4.5

Functionality

3.5

September 2016

An Example of Going Beyond

Pros

With the screens that I work with daily (not on the clinical side), I like the ease of having almost all the options on the admission screen to where I can go from one screen to the next and still be within the patient's file. I have the ability to write emails within the software and create a separate folder within the mail to store those. I like it when Alora "predicts" or anticipates my date range, etc., does spell ck (wish all screens had that), F5 capability (again wish more screens had that), bringing over data from previous admission on a re-admit (still bug on med profile being addressed/rolled out), and of course....last but not least the customer service is so helpful.

Cons

The lag time in enhancements, the process of how enhancements & possible bugs are fixed based on how many customers have expressed concern over that same issue, & lack of flexibility within some screens. See some of the items mentioned in the first question.

July 2017

Isabelle from Caring Home Health Agency

Company Size: 11-50 employees


Ease-of-use

5.0

Functionality

5.0

July 2017

Administrative assistant/ Office manager/ Billing Manager

On the Classic Version we do not have a place to put comment when the patient has a change on the profile. For the New Web version on the Oasis there is no name and date the person who made change on the Oasis.

Pros

Alora is easy software to use, to access and manage with the help of the windows that the programmer created for the client to be able to use. This software gives opportunity to any user whatever the level of computer knowledge to use it without worrying about the improvement of the work; you do not try to think too much to do the work. It is software that does not require much computer knowledge for its use. It is software that accepts the whole level of study to use it.

Cons

What concerns me the most after the webinar training there are no certificates provided to encourage all those who have taken the training that will allow the motivation and the participation of the user to follow the software update and some changes rules from CMS

April 2019

Mathew from KIndTouch

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

April 2019

A Great System Overall - May Lack Specificity for Some Applications.

Overall, I think it was a good system. For our particular specialty, it lacked the specificity we needed for many of our forms and the EVV system was better on other platforms. The lack of specificity in the forms meant a lot of extra work on our end, to create many of the documents that we regularly use for Medicaid authorization renewals.

Pros

My favorite component of the system is one that is often underrated, the dashboard. The dashboard is not only visually appealing, but well organized with lots of helpful information at a glance. The system seemed very flexible in the sense that you can free form a lot of things. If you already have a very specific setup for many of your forms, this can work really well for you as you.

Cons

The downside to the flexibility of the forms is that it lacks specificity. This means that, out of the box, you will have more work to do in setting up your forms than other EMR systems. It take s a while to customize many of these forms which takes time and effort away from the daily business.

May 2018

Cathie from Omnicare Home Healthcare Agency

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Customer service has always been on point and continues the same quality of service no matter how many times you contact them. 9:10 your problem is solved or there is a followup resolution expedited whether quickly.

I would also like to see more features with Supervisory visit tracking (QA) and option to run multiple QA document type and status at one time. A request that was already discussed but note officially ticketed as feature upgrade. Also, enable more stricter and user friendly way that prohibits scheduling what is not authorized.

Pros

Fax ability, electronic nurses assessments. Lots of hard work updating and creating new features for compliance with New CMS CoP's!! Love the new POC Plus. Billing module, schedule module, etc...Perks!!

Cons

Carry over feature for skilled nurse visits when there are multiple nurses on the case. Other nurse's systems review boxes are carried over, interventions are carried over, general notes are carried over....
These are from another nurse's assessment and should not be part of the "carry over feature".
Should have a choice to only carry over a particular user's last note, not just the last note in the system. So carry over feature should only populate from that specific user ID's last note.

March 2017

Kristi from Love's Home Health Care

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Great Company Through and Through

I just want to say after all of the demos and conversing back and forth with other software companies before making my final decision, I must say it was all worth it, when you know you made the right decision. Alora has proved themselves to be not only the company that I chose to put all of my agencies documents in their hands but also a company that I can depend on. They are available late hours which is very important for us in the Pacific timezone. The support staff is awesome and very knowledgeable of the software. Issues are resolved promptly, prices are fair and my nurses love it. I definitely picked a winner with Alora and I am proud to say so. Thank you guys.

Pros

Availability, assessable, web-based, scanning capability, and easy to use

Cons

The only thing I don't like is that you can't view the scanned documents from the Alora Plus (web-base) but you can view it from Classic (desk version). I was able to voice this concern with the owner (whom is not hard to get a hold of (another plus)).

March 2018

Kati from Med1Care

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Continued Customer

Pros

This system can be very easy to use and train others. I do everything from clinical to billing and it’s pretty easy.

Cons

I hope they are not growing too fast that my needs and requests sit on the back burner. I’ve seemed to get slower responses from Alora when I really need the changes complete or things to work right. Otherwise I’m the one putting in more work.

March 2017

Abraham from Rishavena Home Health Care Agency, Inc.

Company Size: 51-200 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Alora is a comprehensive, user-friendly platform with a team of dedicated professionals to offer remote support and software training.

Pros

Easy to use, dedicated customer service staff to assist with issues, a lot of useful features constantly being added

Cons

Very few cons if any at all. Looking for more thorough and user-friendly billing options to edit/tweak claims, e.g. editable list of bill types, more clearly defined electronic claim/payer editing

July 2017

Jessica from Med1Care LLC

Company Size: 201-500 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

I enjoy my expierence while working with the Alora product.

Pros

Alora is simple to use and helps streamline the health care process. It is helpful when it comes to charting as well as the scheduling aspect.

Cons

I have not ran in to many cons with the Alora health care system. I would say the only con I have encountered is downloading Alora on apple products.

July 2017

Beth from Med1Care

Company Size: 201-500 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

Mostly Good!

Pros

Easy to use and set-up is nice. I that thing carry over from one chart to the next or one note to the next.

Cons

That sometimes it runs slow or boots up off. But you can usually log back on and start where you left off. Sometimes it takes more than one try to upload something into EHR.

March 2016

David from Independence Home Health llc


Ease-of-use

4.0

Customer support

5.0

Functionality

3.5

March 2016

Payment summary issue

Pros

Very helpful and work to get issues resolved. Everyone is quite professional and personal at the same time.

Cons

The system has glitches in it making my job more difficult to work around the issues ie; there is still not a fix in Alora for the same billing code, same date with different shifts to populate on a single line item on the claim. This causes the claim when submitted electronically to see the second line item as a duplicate entry and does not pay causing me to change it in the other online system. This can be time consuming if there are a lot of entries and a lot of claims in this situation.

February 2018

Marcy from Med1care

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Easy to Use

Pros

There are not a lot of extra steps to this system. Everything is user friendly, simple and up to date with all regulations.

Cons

I do not like the lag in the system sometimes. When this happens I am able to talk to someone and they get the issue corrected quickly.

March 2018

Jessica from Med1Care LLC

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Easy to set up

Pros

I like how simple this system is t