Ankota Software

4.14 / 5 (7)

Our advisors have recommended this product 3 times in the last 30 days

About Ankota

Ankota Home Care is a cloud-based home care solution for providers of all sizes. Ankota offers caregiver management, client management, authorizations, care plans, scheduling, timekeeping, billing and payroll. Ankota is designed for desktop and mobile devices and is HIPAA compliant.  Ankota is especially well-suited for Medicaid home care agencies needing to provide Electronic Visit Verification (EVV) under the 21st century cures act.

Ankota additionally offers solutions for adult day care, consumer directed services, private duty, respite, case management, expenditure management, and home therapy management (like PT and OT). Most Ankota customers provide care for the elderly, but the solution also supports pediatric care,  independent living o...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

7 Reviews of Ankota

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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April 2017

Donna from A Caring Heart, LLC

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Ankota System Review

Many of my daily tasks are streamlined because of the Ankota system. I can sort and filter reports according to the data needed. The Customer Service Support Team is prompt and knowledgeable. They offer valuable suggestions and feedback to my inquiries. During any conversation, if I casually mention a nice-to-have or wish list item, their technology team makes it happen. I am constantly looking forward to upcoming enhancements to the system because of their creativity and thoughtful insight. The best part about this system is how it is tailored to the unique needs of your business.

Pros

Intuitive, Great Customer Support and Service, Efficient, Captures all aspects of our business needs for managing client and caregiver information.

November 2019

Clelland from Independence Assistance

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

A truly unique software solution to scheduling and attendance for any Home Care company

Super amazingly patient with me and my company.

Pros

Customizable Support: Minutes. Not hours or days to get a response and resolution. Innovative: If they don't have the programming you need. They'll probably build it.

Cons

Still has some improvements needed. They are working diligently on them. Rome wasn't built in a day.

Reasons for Choosing Ankota

TSHEETS is the WORST solution and I would tell anyone that they should avoid at all costs

March 2017

Julie from WRAAA

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months


Ease-of-use

4.0

Customer support

3.0

Functionality

3.0

March 2017

Ankota calendar

I use this product daily to enter and schedule appointments. It is easy to use and I am content with the product.

Pros

Easy step by step entry and selection of dates and times. You can spot duplicates easily, for they are in RED. Mileage feature is in RED. You can hover over to see information. Location to location feature seems to be working.

Cons

When certain features change without notice. The colors on the calendar slots changed. (availability/working) now contain start and end times, which seems like a duplication and takes up space on the dispatch board. The template does not have a start and end feature. It would be nice to create a calendar on a month to month basis, due to changing of schedules may occur, instead of over-riding all the time. Re-occurring feature to block off meetings that occur on a specific day and time that can block off any appointments to be scheduled.

March 2017

Sean from U of M HomeMed

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years


Ease-of-use

3.0

Functionality

4.0

March 2017

Exceptional service

Pros

The ability to create custom reports. Using scanners, we can pull metrics for each workers productivity, as well as tracking each individual step of our process, to address errors when they take place. The estimated times for delivery are really quite accurate. The information allow the dispatchers to give an ETA to customers inquiring without having to call the drivers directly. The customer service is quite exceptional and very responsive.

Cons

The system can be a little unforgiving from time to time. Unable to add delivery stops during the routing. Forces you to start over.

November 2019

Trey from Personal HomeCare, Inc.

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Ankota Review

My overall experience is really good. They really work with you to meet your needs. We are fully compliant (and then some) with our state EVV regulations.

Pros

The customization the system allows. Ankota can literally tailor to your needs. They work with you continuously to get exactly what you want out of the system.

Cons

Along with the customization of this system, it may take a little longer than usual for implementation and to get all the kinks worked out.

Reasons for Choosing Ankota

The main reason why we chose Ankota was that they have the ability to make the system exactly how you want it. I have implemented two Home Health Agecnies from paper to a software system, and now our Personal Care Agency to Ankota. We only had 1 month to implement Ankota, and the staff there worked literally 24/7 to get us where we are at now. We have not been on the Ankota system for about a month and a half now, so we are still working out some kinks to get all the processes down pact, but we could not have done this transition without them. I strongly recommend this system.

March 2017

Amanda from Solace Home Healthcare

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Overall a Great Product!

Overall, Ankota is a great product. The staff are friendly and helpful. We are glad that we've made this purchase.

Pros

The Ankota team are able to build an individualized software to meet your specific needs. They communicate well, listen to barriers and challenges, and are solution oriented. Their client-centered approach has really made a positive impact on our team. The Ankota customer support team is phenomenal. They are prompt and thorough in their support.

Cons

There are specific features that we would love for Ankota to be able to do, that are not available to us. For example, streamlining the scheduling and mapping process into one quick step, and having the capability to place an appointment based on the appointment before and after, while calculating drive time between those appointments, would bring us to an ideal operational state. We acknowledge the tremendous amount of work that goes into building out these features.

March 2017

Trevor from Central Ohio Area Agency on Aging

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Ankota Software for Assessment Scheduling

When we first started using the software there were a few issues and workflow processes that did not exactly work with our business process. The software was originally designed for more of a reoccurring schedule and most of our assessments are new people and we only see them one. The Ankota team was receptive of our requests and worked with us to make some changes that fit our needs. Our scheduling staff now use the software everyday to schedule assessments for new and existing clients. With the updates and changes over the past couple years this is the best software the fits our needs and is why we will continue to use it.

Pros

The interface is relatively easy to learn and use.

Cons

The only complaint our staff have with the software is the different colors used on the scheduling dashboard. Sometimes the colors are close and it is hard to tell the difference between the type of events.