AxisCare Software

4.67 / 5 (506) FrontRunners

Our advisors have recommended this product 26 times in the last 30 days

About AxisCare

AxisCare is a web-based home care scheduling and management platform designed for home care agencies in the US and abroad, providing unlimited training and support.

AxisCare offers user-friendly scheduling, a GPS Mobile App, automatic invoicing, custom forms and reports, payroll and billing integrations, EVV capabilities, visit insights, and so much more. Built-in marketing and CRM features allow users to track revenue by referral source, analyze advertising methods, and track connections and relationships, allowing agencies to manage marketing efforts and offer a better return on investment.

Easily schedule visits with caregivers and clients, and provide real-time alerts to office staff, notifying them of late clock-ins and more. Track where visit ac...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

506 Reviews of AxisCare

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(361)

361

4 stars

(115)

115

3 stars

(21)

21

2 stars

(7)

7

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 506 results

September 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

September 2019

Makes Scheduling a Breeze

AxisCare makes home care business a breeze. From scheduling to plan of care updates to billing everything is seamless.

Pros

AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.

Cons

AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.

May 2020

Page from Visiting Angels of Tulsa/Bartlesville/SWOKC

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

AxisCare is BY FAR the very BEST VALUE, it is the MOST VERSATILE, and BEST CUSTOMER SERVICE SOFTWARE

I could not be happier! I love this software, and my team members in all three offices do as well. New team members have been able to learn this system incredibly fast. I can't imagine us ever using anything else!

Pros

I love that it meets our needs in every way. It is easy to use. It is cloud based so it's function both inside and outside of the office. It's versatile and easy to customize. It's a great value. The customer service is off the charts incredible. I can't say enough good about it!

Cons

I want more reports... that's about it. They are continually surprising us as they adapt and grow, making it better and better all the time!

Reasons for Choosing AxisCare

The reviews on customer service... The rate structure... The flexibility of the system...

August 2020

Rhonda from Happy At Home - In Home Care

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Excellent customer service

I have been surprised sometimes by the changes however they are always a step forward. Love the improvements

Pros

The software is extremely easy to use.

Cons

NOTHING it is doing great......no issues

Reasons for Choosing AxisCare

We picked Axis Care when we first started and we have grown together. It has been a good journey and appreciate the partnership.

November 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

November 2019

the cutomer support and billing is terrible

We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Pros

The prodcut itself is not bad for the money but the service is terrible

Cons

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Reasons for Choosing AxisCare

The price, and maybe thats why the costomer service is so terrible.

Response from AxisCare Software

Replied November 2019

Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible. Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly. We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.

July 2020

José luis from Skak Capital Estrategico

Company Size: 11-50 employees

Industry: Human Resources

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

July 2020

Excellent software

Its a very good software to manage your business in the caregiver area, besides that the interface is a little old look like, one of the best.

Pros

Easy to use, much visual, one of the best software to administration, calendars, payroll and agenda of my personal of home care services

Cons

Visually the interface looks I little bit all, just like and old windows, the restrictions for billing and make fixed rate per caregiver it's messy