Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.

 

Brightree Home Health and Brightree Hospice - Intervention history
 
  • Brightree Home Health and Brightree Hospice - Intervention history
    Intervention history
  • Brightree Home Health and Brightree Hospice - Documenting intervention
    Documenting intervention
  • Brightree Home Health and Brightree Hospice - Medication profile
    Medication profile
  • Brightree Home Health and Brightree Hospice - Daily schedule
    Daily schedule
  • Brightree Home Health and Brightree Hospice - Wounds overview
    Wounds overview
  • Brightree Home Health and Brightree Hospice - Compliance checks
    Compliance checks
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

252 Reviews of Brightree Home Health and Brightree Hospice

 

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Software Advice Reviews (244)
More Reviews (8)

Showing 1-20 of 244

Stacy from Formerly at Americare Home Health & Hospice
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Brightree is the best healthcare software out there

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I do not work for the company that had Brightree any longer and I truely miss it. The software I use now is awful! (Homecare Homebase)

Pros

From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received signed by physician all in one place. Visit management is my favorite. It is easy to differentiate between a regular visit and an oasis, and if the visit is open or closed. The order frequency is shown without digging for it and the clinician responsible is clear (all very helpful for the billers). Communication notes are also neat in appearance, in one place and can be filtered. Scanning documents into the system is easy and multiple docs can be scanned at once as separate documents. The medication profile is also neat and easy to configure. Same with the diagnosis profile. The scheduling console is so easy, immediate updating, all the field staff has to do to see their visits is sync their device. New referral input is seamless. As long as you have the information to put in a referral can be complete in minutes. The support that you get with Brightree is outstanding. If there are any questions or issues the staff is helpful and polite, and will have a resolution quickly.

Cons

The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect.

Review Source
 
 

Lisa from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Home Health Electronic Medical Records

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our agency has been using this electronic medical records for over one year and have come to appreciate the reporting features it offers.

Cons

At this time we do not have any concerns or issues, we address these with Customer Service when they arise and they are quick to respond.

Review Source
 
 

Denise from Hancock home health and hospice
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

I'm using it now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

This product is easy to use, I would recommend this product to anybody. Always updates when it needs to.

Cons

This software is slow at times, sometimes it doesn't save my information , thats aggravating sometimes

Review Source
 
 

Jeremiah from Mountain Regional Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

While the software is functional, it needs improvement on specifics for certain healthcare sectors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The display is very user friendly. The features have improved since we first started using the product. The scheduling functions are very helpful as well as compliance reminders.

Cons

The lack of ability to customize the software to the user's needs for a reasonable cost is prohibitive to some customers.

Review Source
 
 

Carla from NMRMC Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Brightree user for several years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good system, easy to use.

Pros

Very good for ease of getting reports to manage care and for management needs. Assessment is very good.

Cons

Inconsistent with calendars in system- would prefer the calendar view not the roll type calendar. When pulling new patients or schedule changes to I-pad synching can be just too much. Even when getting several things done between synching. When training new staff they usually comment about this being excessive. Would be nice to be able to put comments into the wound assessment.

Review Source
 
 

Stacy from Matrix
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Intuitive and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and offers great features that help ensure documentation accuracy and compliance. Great for Medicare certified agencies.

Cons

It would be great if they offered on-site support and more ability to customize features like adding bereavement care scheduling.

Review Source
 
 

Char from LLH Inc
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

They need to keep the customer first

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The account manager does not need to be so arrogant when speaking to clients regarding upcoming changes

Pros

Can't say there is anything. It is a very cumbersome tool to work with. Lots of lag time on both the AFO side and Ipad

Cons

lack of customer training
no onsite support when requested
inability and unwillingness to customize to our specific need
no bereavement care planning
scheduling is extremely slow

Review Source
 
 

Stephanie from Longleaf Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Very user friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

How to enter a new referral. Before it was pretty difficult, but now it's pretty plain and simple. I also like the task list, I am able to keep up with things using that feature.

Cons

The scheduling tab. It takes a lot just to drop someone on to a schedule. I think the process can be shortened.

Review Source
 
 

Jennifer from Community Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Brightree has been great for our organization!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Brightree offers multiple services and functionalities that help us to streamline our processes for maximum efficiency and optimal patient care.

Cons

Very few. Brightree is promptly responsive when issues do arise. When needs arise that require modifications or new developments to the program, they do take a while.

Review Source
 
 

Lisa from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Difficult to customize

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I would have to say that having access to both home health and hospice service lines might be a plus for some agencies.

Cons

In our experience with this product, we have not been able to customize specific reports or documentation areas.

Review Source
 
 

Jana from Altamaha Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Brightree Home Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

BRightree is the best company I have used in my home health experience, it is our third or fourth system

Pros

Allows sufficient charting, doesn’t require internet in the homes, Customer support is quick to responc

Cons

Sometimes the syncing processes can be lengthy, it appears that each time an update is completed something else then has to be fixed

Review Source
 
 

Nazzi from Homestead Hospice
Specialty: Hospice Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

How good is this sofware

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It is a great software, however, for hospice needs more developments and upgrades

Pros

It is user-friendly and easy to navigate. I like using BT because for each specific finding there is an area marked clearly.

Cons

There some areas does not give a clear report and dashboard. As hospice provider, it is important to make sure we can have access to the collected data and have the ability to analyze them.

Review Source
 
 

ron from NeuroZen Rehab Tech
Specialty: Therapy / Rehabilitation
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Brightree is worth what you pay for and then some...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Brightree is a good program and the customer service is good if you have a good backround in billing. The program is a bit overwhelming if you haven't done this type of work before.

Pros

Easy to operate platform that makes sure the claims submitted go in right the first time. The reporting system is good and fast to alert you if the id# is bad or a DOB is not right. It saves time and money.

Cons

The price is a bit high for smaller providers but you get what you pay for. The investment is high but over the long haul it pays for itself.

Review Source
 
 

Brittany from Northwest Colorado Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Brightree has made made Northwest Colorado Health more efficient in charting thus being able to take on more clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Overall great customer service and we are extremely pleased since changing to a new program!

Pros

The ability to use the program without internet connection, tablet based and thus easy charting. Brightree continues to stay on top of the changes within health care and provides education through online training's.

Review Source
 
 

Kelly from Beacon Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Brightree

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Report names make it easy easy to use and reports that are run daily are filed so they can be more easily accessed

Cons

has a few little loopholes that make using the product more difficult. ,Not super responsive to customer issues although onsite help is available at a charge

Review Source
 
 

FRAN from community hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

HANDY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

LESS PAPERWORK-EVERYTHING IS EASIER TO GET TO-EASIER WAY TO TRACK DOCUMENTATION DAILY AND LESS STRESSFUL

Cons

THE WAY THE MED PROFILE IS SET UP-IF A MEDICINE IS NOT CHECKED COVERED YOU HAVE TO GO IN AND OUT OF THE SCREEN

Review Source
 
 

Donna from Community Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Easy to navigate through the system, when keying in my bereavement.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Easy to go from one place to another. Step by step for putting in contacts on bereavement, looking up visits.

Pros

Its easy, fast and has step by step guides. Very easy to find what you need on a patient. When updating a patients contact or checking on a visit.

Cons

Sometimes in looking up the contacts on a patient its a little slow, when you update patients contact information. But not a major problem.

Review Source
 
 

Janice from San Angelo Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Brightree review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Care plan functionality and bridging to assessment. Ipad ease of use is good. Chart access from anywhere you can get wifi.

Cons

Cumbersome for billing. Poor response to issues at agency level. We never felt like we were a valued customer.

Review Source
 
 

Susan from Weinstein hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ease of use, ability to choose from list if interventions and goals, and still have ability to personalize.

Cons

When responding/choosing interventions more often than not, the screen skips around and unable to complete in ordered fashion.

Review Source
 
 

Theresa from Beyond Home Health Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Really great EMR - best in functionality and overall operational/financial needs for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, LOVE Brightree as a partner with our home health agency. It's truly a partnership and our account manager exceeds expectations with responsiveness to needs and professional support.

Pros

Reports, ease of use for staff
Brightree support much improved over the years and genuinely interested in meeting your needs.

Cons

Scheduling component for staff on iPad and AFO. Limitations .
Slight clinical documentation limitations to meet optimal compliance areas

Review Source
 
 
 
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Showing 1-8 of 8


November 2018

November 2018

AR Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good for sales order processing.
Technical Support is excellent. All very knowledgeable about the deficiencies with this software. You will get to know all of them well because you will call them often!

Cons

Worst system for AR that I have used in 30 years experience in AR Management. Cannot track patient statements for early out agencies. Lengthy pick up and exchange process if you need to change insurance. No recalculation of claims when price table is updated. Each claim would have to be manually pick up and exchange. Revenue Cycle Worklist does not act like workqueue's in that a person must manually assign account each day. No productivity reporting with Revenue Cycle Worklists. On and on and on. If you want to hire several more FTE's, take on multiple manual processes and collections is not important to your company, this software is for you!

Review Source: GetApp
 

Jayne from Health, Wellness and Fitness
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Worst software I have ever used for home health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Appreciation of other softwares in comparison

Pros

Can use it when in areas without WiFi.
Care planning comprehensive
Sample interventions/goals flow from problem areas of care plan

Cons

Scheduling a visit takes 10 minutes
Constantly having to sync
Syncing takes a ridiculous amount of time and you have to sync for any change you need to make.
Therapy notes not consistent with terminology; dont follow systems review appropriately , etc
Cannot see others notes until fully completed
Support is only available during business hours when you are trying to see patients.
Frequently kicks you out of system and you have to log in.

Review Source: Capterra
 

Susan from Laurel Baye Healthcare

March 2018

March 2018

Best Home Health and Durable Medical Equipment Software I have ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good inventory management reporting and inventory tracking. Love that the item information appears on the deliver tickets.

Cons

It is a little time consuming setting up each item in Brightree but in the long run it is well worth the extra effort.

Review Source: Capterra
 

Bevan from Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Get the job done quickly and walks you through the motions. Can easily have bedside charting done with this system.

Review Source: Capterra
 

Shelley from Hampton HomeCare

September 2017

September 2017

Use this site everyday!!!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease to enter patients is one of the best features for this software. I secondly like how it is linked to the insurances and I can check eligibility via Brightree.

Cons

Duplicate Patients!!!! There are so many duplicate patients and you can not delete them once you put in a note. There should be a way to merge these patients.

Review Source: Capterra
 

Melissa

March 2015

March 2015

BE AWARE OF BRIGHTREE

Product Quality

Product Quality
Quality

I used Brightree for years and when I tried to get out I feel like they totally charged me an exorbitant amount, denied my access for the dates that I was supposed to be able to use the product. Be very careful with this company.

Pros

able to run many reports

Cons

very complicated, customer service lacking, price very high and keeps going up.

Review Source: GetApp
 


December 2014

December 2014

Shady way to do buisness

Product Quality

Product Quality
Quality

I have been using Brightree for 3 years. It's been ok. Not good but not terrible. It's super hard to track AR as the system starts the billing cycle when the patient is entered not when a device is delivered or service is rendered. So if you delivered a device or service 60 after inputting the patients work in progress, the AR report would say its 60 past due the day it is delivered. This is super frustrating and makes it hard to manage AR. The worst thing is that they slip in an auto contract renewal so that they can strong arm you into paying for service even if you are asking to terminate. Its very shady!! If you don't give 90 notice prior to your "auto renewal" you are obligated to pay for another year. We tried to cancel but we did not have 90 days until our renewal. We have been told that we have to pay for another years service. Like I said, super shady way to do business. So now we are forced to pay for a year of Brightree along with our new billing software.

Pros

Very few

Cons

A very dishonest feel to the way they conduct themselves.

Review Source: GetApp
 

Aaron Francis from Seattle Shakespeare Company
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Product Quality
Quality
Source: GetApp