ClearCare Software


 

ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. In addition to point of care capabilities, ClearCare also offers proprietary scheduling and telephony tools, as well as HR and financials, applicant management, sales management, and CRM.

ClearCare helps streamline care planning and automate back office tasks, eliminating paper care journals, time-consuming billing practices, and ineffective communication with staff, patients, and their families.

By integrating all office functions into a single user-friendly, highly-accessible web-based system, caregivers can quickly and easily manage their schedules, tasks, and any critical situations that need immediate attention.

ClearCare offers 24/7 access to the software from any media with an Internet connection, including computers, smart phones, and tablets (such as the iPad). Caregiver and family portals, provide transparency by giving everyone real-time access to care plans and other important information. The software's proprietary two-way messaging system also helps agencies quickly fill open shifts and communicate with staff in the field.

There are no setup or annual fees and there's no software to install. Agencies pay a monthly fee per active client. ClearCare is suited for private duty agencies of all sizes, including national or regional companies with multiple locations.

 

ClearCare - Caregiver profile
 
  • ClearCare - Caregiver profile
    Caregiver profile
  • ClearCare - Home safety assessment
    Home safety assessment
  • ClearCare - Affordable Care Act report
    Affordable Care Act report
  • ClearCare - Account receivables
    Account receivables
  • ClearCare - CareFinder tool
    CareFinder tool
  • ClearCare - Family Room portal
    Family Room portal
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

219 Reviews of ClearCare

 

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Software Advice Reviews (137)
More Reviews (82)

Showing 1-20 of 137

Jasmine from Assisting Hands
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Not my favorite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I enjoy the ease of being able to have caregivers clock in and out without having to call in, as well as the ability to share information..

Cons

A lot of caregivers work for multiple companies. Therefore the app will sometimes malfunction on them when trying to switch servers.

Review Source
 
 

Kenneth from Medical Supply
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

ClearCare - Excellent For Home Care

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

ClearCare is such an amazing platform to work with. Believe it or not we have actually been using paper and notes to create and distribute our schedules every month to caregivers. Since then we shifted to ClearCare, it's been such a huge improvement and time saver compared to how it was for us before!

Cons

At first the learning curve did take our office manager a bit of time to learn. Still, ClearCare provides so many resources that we were able to on board our whole team and get going in a couple weeks!

Review Source
 
 

Deborah from Sunland Home Care
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great CRM for the homecare industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use for scheduling and the various other platforms that makes it a great CRM for a small business

Cons

There are some areas in scheduling that you are unable to go back and schedule someone after the shift has ended.

Review Source
 
 

Jesus from Dio Implant Philippines Inc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Optimize your healthcare operation through ClearCare software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* it optimizes the operation using its scheduling features with a very user-friendly system that is easy to learn

Cons

* there's no any issue using clearcare software, its clearly satisfactory with regards to its functionality

Review Source
 
 

Gina from Independent Home Care of Maryland, LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy To Use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Love this program!

Pros

Easy to Use - This software is so easy to learn in no time
Quick to Learn - I was able to learn the use of this software very quickly and became confident in my use easily

Cons

I only have 2 Cons:
When you are using this program on a mobile device the dialogue boxes tend to jump around your screen
When you are unassigning a shift I wish you could do it directly for the dialogue box on the shift calendar

Review Source
 
 

Tegina from Aware Senior Care
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

If the features worked- it would be a great product! They do t wirk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They sell it on the features - they don’t work!

Pros

Scheduling is easy to read. Overall easy to use the system. Like the Tag system. Features would be great IF they worked

Cons

nonexistent customer support. Emails sent from the software go to ‘junk mail’ no matter how many times our caregivers mark them as ‘safe’. Anyone can alter any entry in the system- how frightening is that?? No automatic time dat stamp on entries. No auto signature or even identification of who enters info into assessment and care plan
Too many more to list

Review Source
 
 

Rebecca from Home Instead Senior Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Good core concept, execution is a little lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, this is decent software, but I have to believe someone else is executing it better than ClearCare. They seem to be more focused on acquiring more business than keeping the business they already have happy and supported.

Pros

It is nice to have our system online. It's much easier to work from home and after hours, which is important in home care as we service clients 24/7. With the telephony system, we can verify that our caregivers showed up for each shift.

Cons

While I appreciate enhancements, lately the changes they have made have only complicated our processes. When you report an issue with what should be basic functionality, the only way to get a legitimate response from tech support is to escalate through our corporate office. I can't tell you how many canned responses I have received without any resolution for months.

Review Source
 
 

Malalai from Little Bear Home Daycare
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Excellent software for Home Care Agencies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Prior to even knowing about Clear Care I had been literally pulling my hair out scheduling my caregivers. This was the absolute most difficult part for me when getting my agency off the ground at first. I started off as a solopreneur (like most) and did not learn how valuable software like this can be when building the foundation of a home care agency. The on boarding process was seamless and they made it really easy for me to get going.

Cons

Overall it has been a great experience so far. I am not sure what exactly can be done to improve the software at this time because it is so much better than what I have been using!

Review Source
 
 

Maricar from American All Care Services
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features are what we need and the product is easy to use and navigate. We like how easy it is to integrate with Quickbooks.

Cons

Not having a phone app up and running is a bit of an inconvenience. We actually have to call a toll free number to clock in/out.

Review Source
 
 

Gina from Aware Senior Care
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Director.Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good and we are hoping with improvements they will update to be in better compliance with record keeping

Pros

Fairly easy to use. There is wonderful audit trail for scheduling changes. Communication is all recorded, easy to communicate with caregivers and clients.

Cons

The client assessments cannot be 'locked'- we have been told to save them as PDF and attach them to the client's records. There is no place to sign or date them so we have to print them, sign them then scan to save. Arachic! Currently no plans to update this.
There is no audit trail for the assessments or notes- anyone can change any note or assessment at any time. I've never used software (in this field) without an audit trail. I did not even think to ask about this as it is a standard feature.
They do not have a Live Chat- for real time support. Getting answers to questions is very slow.

Review Source
 
 

Cameron from Oasis In-Home Care
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

With continually added functionality and tons of integrated solutions, this is an excellent solution for homecare staffing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've wholeheartedly recommended this solution to others in the industry, and have seen others who make the switch be glad they did.

Pros

In the 4 years since we switched to Clearcare, we've seen them continuously add easy to use functionality and integration to the platform. The fact that caregivers can easily see (and apply to) shifts we've assigned them creates clarity and accountability. Having an easy way to communicate with staff through both email and text AND have it all stored is such a plus. We're huge fans of the platform, and glad we switched over 4 years ago.

Review Source
 
 

Eva from Contemporary Care at Home
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clearcare, my introduction to at home software

Ease-of-use

Functionality

Product Quality

Customer Support

I was not involved choosing this software for our agency. As a first software it was a good learning experience but I have since found, when looking for a product make sure you ask your questions in order of how often that feature will be used. Fancy features are great, but not when your daily use revolves around things that aren't working at top function.

Pros

At first i was excited to be able to have everything right at my finger tips as opposed to looking through files and phone lists. Things are labeled well. changin and printing schedules are quite easy.

Cons

costumer service is not what it should be. Days to answer questions when the product is being used and needs to be functional 24/7. Invoices and payroll were inconvenient, needed done weekly without a bi-weekly option.

Review Source
 
 

Victor from Family Affair
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Customer service is HORRIBLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just call Axis Care. Save yourself time, money and headaches
The software looks the same as most I've looked at. Their lack of Customer service made my choice

Cons

Apparently this company doesn't need to sell their product because it took months to get them to return a call then see a "demo" which was just a promotional video. They missed 3 appointments to have phone meetings. Then when I was finally able to ask about price they would only tell me about the incredibly high down payment. The rest is a secret and I would have had to talk to someone else for that. So, I chose their competitor. Best move I made so far.

Review Source
 
 

Audrey from Actikare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Not bad for the price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Small glitches. Need to be able to see when caregivers are not clocking in where they are supposed to be. Need capability of electronic daily care sheets. Need to have the option to turn off notification of scheduling overtime for caregivers.

Pros

Gps clock in via phone number, color coordinated scheduling, ease of access, ability to combine payroll, invoicing and scheduling all in one

Cons

GPS unverified location doesn't always work, no electronic daily care sheet for client to sign and caregiver to send via internet. Could be more caregiver friendly

Review Source
 
 

AShley from Home Care Preferred
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

REview of clearcare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Scheduling was very easy to use. The layout and colors and open schedules that have no caregiver assigned was important to me

Cons

Inability to review text thru system from caregivers. Currently in Hometrak I can text caregivers though the system and I get their reply fwd to my cell. I am often at clients houses or not in front of my desktop so It's nice to see the communication when I can't be in front of my computer 24/7

Review Source
 
 

John from HomeWell
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Clear Care has some very nice features for home care agencies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Advanced billing feature helps our agency with cash flow. ACH, credit card and autopay are also very useful features

Cons

Integrated calendar feature would be helpful. Mobile friendly app would also be a great feature.

 
 

Tessa from HomeLife Companions & Homemakers, LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Care Manager

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have recommended this company to many of the people that I network with that is in the same business field as we are.

Pros

I love how with Clear Care everything is very accessible. From scheduling, to payroll and billing, it saves us time and money and we are able to spend more time marketing, visiting and training our employees.
Customer Service Reps are great and helpful.

Cons

The only thing that Clear Care has not offered but I sure they will in the near future is offering a National Criminal Background check.

 
 

Jessica from Visiting Angels
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

My Journey with Clear Care

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

User Friendly
support from creators both online and by phone
Different ways to learn
Creative and innovative

Cons

numerous steps to change pay rates
Color scheme can become confusing- Blue is used for open shifts on "open shifts page" but otherwise openings are pink

 
 

Kendra from Stay At Home
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Clearcare is so easy to ise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So user friendly

Pros

User friendly, support is always there. It is nice that the family can keep in touch as well. Billing is easy.

Cons

It is a hassle when a caregiver calls in and have change the caregiver you have remove the prior one.

 
 

Mary from Divine Home Care
Specialty: Private Duty
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality.

If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE!

Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Pros

The staffing/scheduling module is awesome, but most are.

Cons

TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

 
 
 
Showing 1-20 of 82

Melissa from Home Instead Senior Care
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Growing Quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The real-time live view makes managing shifts easier. THe alerts for missed certifications and missed clockins also help us keep things from going wrong. Overall, it has improved the effectiveness of the business.

Pros

It is user friendly. Web access makes it easy to manage anywhere.

Cons

Growing rapidly and customer service suffering a little for it.

Review Source: Capterra
 

Robyn from HISC
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our office has been using ClearCare for several years. The software is very easy to use and has many functions. This software is a must for every business.

Cons

Sometime ClearCare can run slowly, as this software is internet based.

Review Source: Capterra
 

Alysha from Home Instead Senior Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

ClearCare Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ClearCare is very easy to learn. I use this all day, every day. I like the calendar view, being able to use the activity tags and having all of their expiring documents and certifications in one place.

Cons

I think they could add to their reports system. It would be nice to be able to find out the CAREGiver's average weekly hours worked without needing to add up the hours by week for the entire year.

Review Source: Capterra
 


November 2018

November 2018

Main Dashboard

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They have gotten better with Help desk access and I truly appreciate it.

Pros

I like the user friendly atmosphere and find it very easy to use. I like how everything provides an explanation via tutorial.

Cons

I don't like the frequent glitches that take place and the easy mistakes that can take place.

Review Source: Capterra
 

Heather from Bethany
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use. I will recommend this to others.

Cons

There is nothing I don't like about the software.

Review Source: Capterra
 

Rebecca from Home Instead Senior Care
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Sufficient, but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I do like that I can access our information from wherever I am, whether at work, home, or out and about on call, since we serve clients 24 hours a day, 7 days a week. The client assessment is mostly thorough and our employees in the field can access this and their schedule whenever they need to versus relying on a printed version. Overall, it was easy to learn and is very user friendly. Billing and payroll is straightforward and easy to customize. The new reports are also pretty robust.

Cons

If you have an issue, it will take MONTHS to resolve. You will get a canned automated response from tech support and then it might take 8 months to get closure, if ever. I'm talking basic functioning, like a cancelled shift still showing up on their new app for the employee or not getting alerts when you try to schedule someone when they are not going to be available to work. These were both resolved in time, but I had a lot of headaches in the meantime and had to come up with workarounds. Furthermore, they have a forum for new ideas, but I don't think they actually do much with that since popular ideas that should be easy to implement are often ignored in favor of other "improvements" which sometimes actually cause more problems.

Review Source: Capterra
 

Nealy from Home Instead Senior Care 830
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

ClearCare (Home Instead Senior Care)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the ease of this software. Monitoring the clock in/clock out process is fantastic, as well as viewing the portal notes is great. Love that you can create name tags for the Caregivers.

Cons

When transferring clients from one franchise to the next franchise (new owner buying a part of territory and inheriting clients) the log notes and ADL's will not transfer, you have to manually type all the information.

Review Source: Capterra
 

Stephanie from Home Instead Senior Care
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Organized our processes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization of our notes and processes, easy calendar management

Pros

Profiles for clients and caregivers, ability to keep notes with tags for easy reporting, custom reporting options

Cons

Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version

Review Source: Capterra
 


May 2018

May 2018

Clearecare is very useful software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The scheduling system is great. It certainly helps a business maintain organization. I appreciate all the tracking capabilities

Cons

The customer service is poor. Anytime you message them you generally get a pre written response that is not helpful and nothing changes.

Review Source: Capterra
 

Jonathan from Home Instead Senior Care
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great software for client tracking!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use ClearCare as the homebase for our operations. We are able to track clients, employees, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly.

Cons

Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal.

Review Source: Capterra
 

Melanie from Home Instead Senior Care
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Love this system and it's always updating and getting better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

Cons

If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

Review Source: Capterra
 


May 2018

May 2018

Easy to use and navigate!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

Cons

It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

Review Source: Capterra
 

James from Talk Pharma

May 2018

May 2018

Love this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes it easy to manage all ends of my business...clients...customers...finaces etc.

Pros

Easy to use...manages employees, referral sources, and clients. Really solid software that I truly use to the fullest.

Cons

I rack my brain and find it hard to uncover anything negative about the software. If anything...when you are changing caregivers for a shift it automatically reverts back to the default payment price to Caregivers. This creates issues at times if you do not catch it.

Review Source: Capterra
 

Marcella from Landmark At Home
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Fantastic, User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the clock in method, I love that it is user friendly. Family members that are not good with technology can still use this product without trouble. This is exactly what we were looking for.

Pros

i love the tracking aspect of the software. I am more confident knowing where my aides are. I love that clear care is growing with technologically than staying behind. I love the clock in application of the caregivers phones.

Cons

Reports. I wish it did more standard reports or able to add more fields on the back side of it. For example, Some reports run without the clients name which is difficult to use so then we had to come up with a different way and now it is causing us to run two separate reports.

Review Source: Capterra
 

Kylie from Elevate

March 2018

March 2018

I did not have a good experience with this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoyed having the clients and caregivers all in one place, as well as being able to see the schedules and be notified when people were late clocking in or out.

Cons

It almost never worked properly for me. Nothing was ever updated, and things would randomly disappear on me. Customer support was never very helpful either.

Review Source: Capterra
 

Tammy from Heart of the Home dba Griswold Home Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

Pros

It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

Cons

Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

Review Source: Capterra
 

Jess from Visiting Angels

October 2017

October 2017

Quick and easy- still a ways to go with development overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly
Good support
Intuitive
always improving
Caters to the home health care field
keeps users up to date on changes

Cons

Doesn't partner with hireology
Takes a while for older users to learn
Pay rates need to be manually changed

Review Source: Capterra
 

matt from Home Care Assistance
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Simi intuitive software that lacks real-time support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling and payroll management.

Pros

Automated walk through of basic functions, Integrated billing, and cloud backup. The software is accessible from any Pc or Mac computer. Also, the billing portion is itemized and exportable to Microsoft excel.

Cons

Customer service takes up to 24 hours to reply. No smart phone application or integration. Software slows down with multiple users log in.

Review Source: Capterra
 

Bob from Sound Options, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Our experience has been phenomenal since the very beginning. ClearCare is "Clear"ly the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost savings in a variety of ways. Scheduling efficiency is the number one cost savings.

Pros

The intuitiveness of the user interface is wonderful. Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.

Cons

It would be nice if the custom report function was able to provide reports in a format other than Excel.

Review Source: Capterra
 

Sarah from Goodlife at Home Care

April 2017

April 2017

Definitely worth it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we chose to use ClearCare, we were initially just looking for a simple program to make scheduling easier. We were using one that we threw together using Microsoft Excel. Our business was growing and we needed something easier to use and easier for multiple people to access. Of all the online software we looked at, ClearCare was the obvious choice. It had the best reviews and the layout and ease of use factor is incomparable.

I fell in love with ClearCare even more when I learned about all the things we can do with. Everything is so easy to organize and access. It does so much more than scheduling. With this program, we have been able to easily accommodate the rapid growth our business has seen. As we have gotten busier, the workload hasn't been overwhelming like we feared it would be.

Customer service at ClearCare has been very impressive. Every question I've had was responded to and sufficiently answered almost immediately. The staff is always friendly and helpful. I can't even begin to imagine how stressful our days at the office would be right now if we didn't have ClearCare by our side.

Review Source: Capterra