Rosemark Software

4.77 / 5 (56)

Our advisors have recommended this product 8 times in the last 30 days

About Rosemark

Rosemark Home Care Management by Shoshana Technologies is a cloud-based healthcare solution for organizations in the homecare industry. The solution offers applications to keep track of patient information, billing, scheduling, marketing and client retention.

Rosemark's scheduling module is at the core and offers visibility over the color-coded calendars, skills matching, mapping and caregiver exclusions. Shift orders can be sent out from the solution to field staff via text. Billing and Payroll are integrated into the solution and connect seamlessly with QuickBooks. Invoices can be generated directly from the schedule.

Rosemark's task menu helps office staff stay organized. Caregivers can access their schedules online and stay up to date on any chang...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

56 Reviews of Rosemark

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 56 results

November 2019

Debbie from Visiting Angels

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Customer Service is Key

We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth.

Pros

The software is user friendly. The mobile applications are easy and convenient. The reporting systems interact with Word and Excel seamlessly. The notifications are accurate and can be set to multiple users. The thing that sets it apart from the others is the customer service at Rosemark.

Cons

When I have had issues with the software, I have called Rosemark and the problems are fixed. After 9 years of use, they have not failed once to address my concerns.

November 2019

Jill from Visiting Angels

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Flexible System for accurate Scheduling

This system provided the billing and payroll flexibility we needed at the time we converted. Since that time we have been overwhelmed by the outstanding customer support we have received. They continue to enhance the system capabilities, adding EVV capabilities, adding features related to the loss of the "Companionship Exemption" and modifications to Wage and Hour rules and regulations, providing Forms required by State and Federal insurance and benefit providers, mobile based phone applications, and electronic texting capabilities to reached our employees in fast and efficient ways.

Pros

This system is very flexible so that features and use can be customized to conform to the users needs. For example we use the Pending and Completed Tasks to A) monitor employee performance B) follow-up on operational tasks and C) establish weekly and other periodic accounting procedures, among other things. Also we have different types of service and can establish different pay and bill rates at a global level or down to the customer and employee level. The flexibility of the system allows each company to manage their business based on their needs and prioritites.

Cons

Reporting, at least the canned type is somewhat limited. You are able to export the data into other applications such as Microsoft Word and Excel and build reporting that suites your needs, however the system provided reports are limited. I believe because the system is so flexible it would be difficult to develop a lot of reporting because many of the users are using features in different ways.

November 2019

Lola from Elder Care Home Connections LLC

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Review for Rosemark

Shoshanna delivers what they promise. In my opinion you don't get any better than that.

Pros

What I appreciate about the system itself is the ability to not only learn the system in a short amount of time but also to train other staff just as easily. Data entry is a breeze with their tab system. The pending and completed action tabs have been a very utilized tool to keep us organized and on track with deadlines and expiration dates. The scheduling system allows for organized and simple scheduling for clients whose case is either simple or complicated. Tracking in Rosemark is also exceptional. From inquiries for clients, referrals to caregivers. Shoshanna seems to understand this industry and has fashioned the software to make our jobs easier. They also have an IT team that second to none. Their courteous and knowledgeable staff has been exceptional from training to simple questions. They don't pretend to know the answers. If they don't know they say so and research until an answer is found. They have wonderful follow up. Lastly, I find that even updates have been simple to figure out and we call them less and less which makes us more independent.

Cons

I can honestly say I love The Rosemark system. They continually update their system by listening to the needs of their clients. There isn't anything I don't like about this software or company.

November 2019

Penny from Visiting Angels

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2019

Honest Review

it's good when it works properly, Lately it has not been saving my work and I have to keep re adding it, sometimes multiple times.

Pros

Ease of adding Clients and Caregivers, and canceling shifts.

Cons

needs more options instead of just Refused shift for the caregiver, need to add Request off, Vacation, working other job.

Response from Shoshana Technologies

Replied December 2019

Hi Penny, I'm sorry you've been experiencing frustration with the system. We'd like to investigate your issue further, someone from our support department will be reaching out to you shortly. If you have any questions please don't hesitate to give us a call. David

December 2019

Shelley from Devoted to Home

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Software Review

Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software.

Pros

The customer support from the Rosemark Team is outstanding. No matter what questions or concerns we have, we consistently receive top rate service! We also really appreciate the integration with QuickBooks for ease of payroll and billing!The Rosemark System has saved us hours in payroll and billing efficiencies!.

Cons

I wish more of the reports could be sent via excel to allow for agency customization. Most reports are in Word format.