TherapySync Software

4.64 / 5 (62)

About TherapySync


TherapySync is a comprehensive solution for contract therapy companies. The software can be accessed via the cloud or as an offline version. TherapySync streamlines business processes by offering many useful applications for therapists working at multiple nursing agencies. The solution brings many advantages to both therapists and nursing facilities by scheduling and delivering electronic notes, managing payrolls, monitoring bills, recording expenses and ensuring regulatory compliance.

The system’s versatility allows users to access it from Mac, Windows, or Android platforms – without even utilizing an Internet connection. TherapySync will sync the offline data with its server systems whenever a connection becomes available. The solution offers interactive features such as quick note delivery, integrated billing & invoicing service, documentation, data exporting, real-time status monitoring, auditing and assessment tracking.

TherapySync is suited for contract therapy companies looking to transit to a paperless office with integrated electronic patient recording, streamlined billing and scheduling features.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

62 Reviews of TherapySync

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(36)

4 stars

(21)

3 stars

(4)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 62 reviews

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July 2014

Bonnie from HealthFlex Physical Therapy


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2014

We have used TherapySync for over 3 years now. A+!

Pros

We are a contract therapy company providing therapy services to multiple home health agencies in our area. Before we found TherapySync, we had been looking for software that was specifically for therapy companies for several years. There are a lot of different software options out there, but the vast majority of the ones available have been created for a home health type setting/business, with nursing and aide settings included. What we love the most about TherapySync is that it is just for therapy services. This software enables us to provide excellent documentation to our contract companies, and we feel good about the quality of care and paperwork we are providing to these agencies. The technical support and all other support staff do a great job of helping you wade through any problems that occur, and they have great customer service. Personally, as the office manager and scheduler for all of our therapists, I love all of the administration options that are available for scheduling, as well as the threshold tools and the 30-day assessment tracker. This system has lightened my workload and provided our company with a system that is high-quality and efficient.

Cons

There are very few things that I dislike about this software. The only thing that wasn't convenient was that there were no Oasis paperwork options in the system. This is being added to the system in July 2014.

February 2015

Jen from Dayton Physical Therapy


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2015

Therapy Sync Rocks!

Pros

This software is the easiest to use of many other software products we have used. It's very user friendly. My staff loves this product and often comments how easy it is to use. The flow of the evaluations we put in is very smooth and moves straight to the visit notes for our assistants. The payroll and billing sections are wonderful and very user-friendly as well. The vendor is friendly and fast with help and product support. They always are sure that you understand the product and the issue you might be having before they finish the call with you. It truly is service with a smile!

Cons

The only things I can think of is when you use the "HELP" button and they answer your issue or question, there is no respond button so that you can communicate further with them. I have to copy and paste the issue into a new help ticket submission. It makes that process longer when something needs more info to be corrected or explained. Also, you have a limit of characters in some of the boxes you type in and it does not tell you that or have a counter so you know. We have lost info because of that and it can be frustrating. You don't know and when you hit submit it comes up in a code that only a programmer would understand what it was.

September 2014

Taylor from Eclipse Healthcare


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

September 2014

Excellent Product, Even Better Support

Pros

Their system is simple and easy to understand for therapists and agencies. There are a lot of great tools to help me as an office manager keep track of what's going on with all of our patients. As our caseload has grown as an office, I don't know how I'd stay on top of things without them. They also have amazing customer service. I love telling my therapists that they can call their support line when they have an issue and they don't have to worry about it being like most IT calls. I've never had a problem speaking with someone on the first try. They've generally been kind and will always go the extra mile to be helpful. They're open to feedback, and we're always seeing things that we've recommended on their updates.

Cons

The only issues I've had with the product would be the same of any internet based documentation. Sometimes if the internet dips down, therapists can lose notes they've been working on. But it's a rarity.

September 2014

Rosa from Mission Rehab Services


Ease-of-use

4.0

Customer support

4.0

Functionality

4.5

September 2014

This software is great for home health needs.

Pros

I'm able to schedule VTs for PTs, PTAs, etc., and not having to go in and out under their name. I can also access all of a patient's information on the same page, especially the calendar to follow the VT count and being able to see all disciplines involved. Notes on a patient's chart are easily accessible at the bottom.

Cons

I can't access a patient's calendar when they are in the hospital. Often, I still have to audit the chart and can't access the calendar. I would like a "Return to Top" button on the chart or an arrow to press to take me back up to top of same page. When sending a message to Help, I send it and will get a response. If I want to respond further on that particular subject, I have to send a whole new message. That is really frustrating! I just want to be able to follow the same message. We have to go into Google Chrome to correct a therapist's signature date or if they want to correct a signature.

September 2014

Dan from Eclipse Ohio


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

September 2014

Director review of software

Pros

Great customer service. I am always able to reach someone at DTS if corrections are needed or if I need someone to walk me through something. I am very grateful to have such excellent customer service. The software flows well and allows for very detailed documentation as well as check off options to speed up the evaluation process when appropriate.

Cons

I have some therapists who use their own device out in the field and lose notes occasionally. It is frustrating for the therapists to lose a note.

August 2014

Lynn from Ergonomic Consultants dba Total Rehab


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

August 2014

Innovative, Web-Based Business Tool

Pros

This software allows us to capture the interaction with the patient while the therapist is in the patient's home. This may seem to be a given, but other software products that we investigated did not allow for the completion of the note during the visit. With TherapySync, we are able to provide for our patients in the hands-on way that we prefer, and we are still able to produce a quality note that meets all the requirements for billing in a timely manner. We have also been able to have customized reports created for our patient population.

Cons

The vendor is responsive to feedback and input, and I don't have anything that I don't like about this product or vendor!

June 2018

RUTH from ZUCA Solutions Limited

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Therapysync is definitely created for therapist for it has worked wornders in this field of therapy.

It has made therapy more interesting

Pros

Ability to Work both offline and online.It has great support team.It is easy to use and very responsive

Cons

I haven't met any glitches so far with the software , it has been very useful.But if there are upgrades am looking forward to seeing them.

May 2018

Tina from COPE Center for Colorectal and Pelvic Health

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

May 2018

Easy to learn and use, great IT

Pros

Catered toward therapists, which makes it very PT friendly, even for an old PT like myself. Need computer or tablet.

Cons

Not having autosave... Not as efficient as it could be as notes are lost if you get kicked off or hit the back button

February 2015

Stanley from Synergy Therapy Services


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2015

I have used this product for over three years.

Pros

Great final note. Ease of use. It is typed, so it can be read easily. It has a spell check. I love that. The company and its owners are first class.

Cons

It does not merge with other HHA software. I wish they would develop an HHA and an RN component.

September 2014

Dave from Park Rehab


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

September 2014

Park Rehab

Pros

The product is easy to use. Support from the technical team is the best I have ever worked with, and I worked in IT for 30 years. They are open to suggestions on improvement that can be made and usually will incorporate into their system.

Cons

When new feature come out, I would like to see more explanation of the feature and how it works. Currently we only get a brief description of the feature, but no explanation on how it works and we need to figure it out ourselves. With the OASIS documentation, it would have helped to have a brief description of how it was designed to work. Explaining things like information populated from OA form to Eval for the OASIS SOC with Evaluation and how the Final Admin Note Approval worked.

August 2015

Lee from Prolink Home Health


Ease-of-use

4.0

Customer support

4.5

Functionality

4.0

August 2015

I have used many documentation system and Therapy Sync is the best.

Pros

It's obvious that this product was created By therapists and For therapists. The interface is very helpful and the system gives our therapists a lot of independence. Every time I have called TS I get a quick resolution to my issue. The fact that TS will build us individualized reports within a week is outstanding.

Cons

The biggest issue by far is that our therapists are often kicked out of their notes before finishing documentation. Therefore, they lose everything they had documented. This continues to happen almost daily.

February 2015

Karen from Park Rehab


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

February 2015

Great Company

Pros

I like the user friendly site, but most of all the IT service.

Cons

Does not have the "check's and balances" we would like. I.E. - warning if something is not completed on the documents before submitted. Or if one answer contradicts another answer, etc.

August 2015

Betty from Therapy Touch Services


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2015

Great product.

Pros

It is very easy to use and the technical support is great.

Cons

Only problem I have with the software is that if a patient has been re-certed or discharged and there is a problem with the frequency it does not show on the frequency checker.

February 2015

Andi from Park Rehab


Ease-of-use

4.0

Customer support

4.5

Functionality

4.5

February 2015

I love being paperless. Everything is at my fingertips.

Pros

Everything is at my fingertips. I have everything I need easily accessible. I like being able to upload documents, too.

Cons

I would enjoy more options when doing billing (more fields to export to Excel).

February 2015

Rachel from Rigsby Rehab, Inc.


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2015

Review of TherapySync software

Pros

Their customer service is phenomenal! The service is quick and accurate. They are always polite and respectful, even if I've asked the same question over and over again. The software is very user-friendly, and I often get comments from other agencies we work with that they love the product, even more than others they already use.

Cons

There's not much to dislike about this product. The only thing I can say is that I've had a few ideas that I haven't seen implemented yet, but there's no rush.

July 2014