TherapySync Software

Pros

Catered toward therapists, which makes it very PT friendly, even for an old PT like myself. Need computer or tablet.

Cons

Not having autosave... Not as efficient as it could be as notes are lost if you get kicked off or hit the back button

I would suggest you check out Devero software located in California.

Pros

Great technical support. Good scheduling software for visits. Easy to write Dr. order or communication notes

Cons

The OASIS for PT and OT is very poor with multiple pages. Medication do not save or auto-populate when you start to type in the medication name. No auto-populate for diagnoses.

The system works great and once therapists get used to it, even older ones, they like it. Would recommend using a tablet or computer. Very small on a phone. An app would be nice.

Pros

Customer service is AMAZING. Always helpful even if you call 10 times a day.

Cons

Auto save has not yet been offered to us and if you hit the back button you lose everything.

Advice to Others

Ask for the update right away.

Likes Best

Their customer service and off your software support is fantastic. Agencies send us referrals and we don't have to input patient info. PT and OT can moniter their assistants and see visits that are on the calender.

Likes Least

Their OASIS software needs some work but a new version is coming out in Oct. and they always listen to constructive advice.

Recommendations

Get online training with the owner who uses the software and has a business like mine.

Likes Best

Great customer service and great functions within software manage operations

Likes Least

No complaints about software or staff, its been a great experience so far

Recommendations

To research the company and product before making your decision

Likes Best

It is very easy to use and the technical support is great.

Likes Least

Only problem I have with the software is that if a patient has been re-certed or discharged and there is a problem with the frequency it does not show on the frequency checker.

Recommendations

This is software that can be used online or offline.

Likes Best

Very easy to use. Love the home exercise program. IT very responsive

Likes Least

We have had issues with saving notes and sometimes loosing the notes. Would like the ability to add into an existing note/visit: ie... we had a HH agency ask us to make an initial evaluation an OASIS SOC and it doesn't allow us to save the initial eval and then add the SOC to the visit.

I still haven't figured out how to move through screens without losing my information. ie... Entering a referral but then receiving a call from a therapist to reset her password. I lost all my eval information and had to re-enter.

Recommendations

Would like to see an auto save function for notes and referrals.

Likes Best

It's obvious that this product was created By therapists and For therapists. The interface is very helpful and the system gives our therapists a lot of independence. Every time I have called TS I get a quick resolution to my issue. The fact that TS will build us individualized reports within a week is outstanding.

Likes Least

The biggest issue by far is that our therapists are often kicked out of their notes before finishing documentation. Therefore, they lose everything they had documented. This continues to happen almost daily.

Recommendations

If you have an issue with TS just call their office and they'll most likely be able to resolve the issue.

Likes Best

Everything is at my fingertips. I have everything I need easily accessible. I like being able to upload documents, too.

Likes Least

I would enjoy more options when doing billing (more fields to export to Excel).

Recommendations

If we need to add or change something, TherapySync can usually get it for us in a later update.

Likes Best

Great final note. Ease of use. It is typed, so it can be read easily. It has a spell check. I love that. The company and its owners are first class.

Likes Least

It does not merge with other HHA software. I wish they would develop an HHA and an RN component.

Recommendations

Take a look at this software. As a clinician, it is the very best point of care not system I have ever used.

Likes Best

I like the user friendly site, but most of all the IT service.

Likes Least

Does not have the "check's and balances" we would like. I.E. - warning if something is not completed on the documents before submitted. Or if one answer contradicts another answer, etc.

Recommendations

Your therapists will love the minimal learning curve and ease of utilization.

Likes Best

They have great customer support. They're on top of changes and exceeds medicare requirments. The product exceeds my customer's needs and expectations.

Likes Least

I have nothing but positives to share about TherapySync.

Recommendations

Look at TherapySync. You will like them for many reasons.

Likes Best

It is very easy to use and navigate through, and the technical support is outstanding.

Likes Least

It does not list a price per visit. I think this would help a lot with invoicing.

Recommendations

I do not have any major recommendations, other than maybe a way to enter in each agency's rates per visit to create an invoice.

Likes Best

This software is the easiest to use of many other software products we have used. It's very user friendly. My staff loves this product and often comments how easy it is to use. The flow of the evaluations we put in is very smooth and moves straight to the visit notes for our assistants. The payroll and billing sections are wonderful and very user-friendly as well. The vendor is friendly and fast with help and product support. They always are sure that you understand the product and the issue you might be having before they finish the call with you. It truly is service with a smile!

Likes Least

The only things I can think of is when you use the "HELP" button and they answer your issue or question, there is no respond button so that you can communicate further with them. I have to copy and paste the issue into a new help ticket submission. It makes that process longer when something needs more info to be corrected or explained. Also, you have a limit of characters in some of the boxes you type in and it does not tell you that or have a counter so you know. We have lost info because of that and it can be frustrating. You don't know and when you hit submit it comes up in a code that only a programmer would understand what it was.

Recommendations

This product really works! There isn't anything hard about it. I guess I would just say that if you have to use a system like this your customers will be thrilled and well as your staff because of how user friendly it is. I just starting contracting with a new company and they were so impressed they wanted to start using it for their company as well.

Likes Best

The support team is responsive and always accessible. The product itself is so easy to use! I love the different options that we have been given for custom reports that fit our needs and the things that we need to track here in our office. Overall, life has gotten a lot easier since we started using this product.

Likes Least

Duplicate cert periods show up when a patient's care is resumed, and I have to contact support in order to merge the two together. Other than that, I have no complaints.

Recommendations

I do not have any recommendations for this product at this time.

Likes Best

Their customer service is phenomenal! The service is quick and accurate. They are always polite and respectful, even if I've asked the same question over and over again. The software is very user-friendly, and I often get comments from other agencies we work with that they love the product, even more than others they already use.

Likes Least

There's not much to dislike about this product. The only thing I can say is that I've had a few ideas that I haven't seen implemented yet, but there's no rush.

Recommendations

Go with the software that is user friendly for all. The home health agencies we work with find the system very easy to maneuver through. Our therapists love the ease of writing a note and how much quicker the notes are to complete through the system rather than on paper.

Likes Best

The customer service is extraordinary. Their responses are fast (within an hour). They are polite. The followthrough is amazing. Their software is amazing. I am able to train therapists within 15-30 minutes via a phone call. The documentation is thorough and meets insurance and home care guidelines.

Likes Least

They do not have an option for making invoices and doing payroll.

Recommendations

Try it and you'll love it. The entire program and customer service is great.

Likes Best

The customer support provided by the tech team is great.

Likes Least

I don't think there is a specific area that I dislike.

Recommendations

I would recommend this software because of the excellent customer support.

Likes Best

I like the ability to work in both online and offline modes.

Likes Least

It has glitches at times where it might blank out and lose what is on the document if it hadn't been saved.

Recommendations

Look at different products so you can truly assess the pros and cons.

Likes Best

It's easy to use, and you can use it offline as well as online.

Likes Least

Nothing to report. I don't have any issues with the program.

Recommendations

Make it as simple as possible; less is more. You just point, click, and save!