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Finding software can be overwhelming. We've helped thousands of hotels choose the right hotel management software so they can manage the front desk, housekeeping and other daily tasks.

Hotel Management Software

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Cloudbeds

Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read More
Rating:  49 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  60
Our advisors have recommended this product 60 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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innRoad

innRoad is a Software-as-a-Service (SaaS) based hotel management system designed to encompass the needs of hospitality businesses of all sizes. innRoad was created in 2000 with the aim of minimizing the work involved in managing any... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  52
Our advisors have recommended this product 52 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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WebRezPro

WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels... Read More
Rating:  62 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  46
Our advisors have recommended this product 46 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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RoomKeyPMS

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the... Read More
Rating:  43 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  26
Our advisors have recommended this product 26 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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Skyware

Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an enterprise... Read More
Rating:  4 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  14
Our advisors have recommended this product 14 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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Hotelogix

Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other modules... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  9
Our advisors have recommended this product 9 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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RDP

Resort Processing Data (RDP) is a leader in the Property Management field, and is currently deployed across the globe. This solution is available on-premise and hosted, with robust yield management and reservation options.
Rating:  54 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  9
Our advisors have recommended this product 9 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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Maestro PMS

Maestro PMS is a hybrid hospitality property management solution by NORTHWIND that provides users multiple modules that help them to manage guest service and operational activities. The solution can be deployed on-premise or hosted... Read More
Rating:  9 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  8
Our advisors have recommended this product 8 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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GuestPoint

GuestPoint by Centium Software is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest... Read More
Rating:  20 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  3
Our advisors have recommended this product 3 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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Frontdesk Anywhere

Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access... Read More
Rating:  86 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  2
Our advisors have recommended this product 2 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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Hotello

Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and... Read More
Rating:  60 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  2
Our advisors have recommended this product 2 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
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Business Size:  S M L
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roomMaster

roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also available.... Read More
Rating:  45 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  1
Our advisors have recommended this product 1 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
Platforms: 
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Business Size:  S M L
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Innkeeper's Advantage

Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing management,... Read More
Rating:  10 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
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Business Size:  S M L
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RMS

RMS is a cloud-based property management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution also offers channel management, a point... Read More
Rating:  22 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  13
Our advisors have recommended this product 13 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
Platforms: 
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Business Size:  S M L

AirGMS

AirGMS is a cloud-based vacation rental management solution designed to serve Airbnb accounts. The solution offers features such as channel management, automatic guest reviews, messaging and reporting. AirGMS’s multi-calendar dashboard... Read More
Rating:  35 reviews
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Recent recommendations:  4
Our advisors have recommended this product 4 times in the last 30 days. These recommendations are based on buyers' needs. Contact us for a free consultation.
Platforms: 
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Business Size:  S M L

Peek Pro

Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Lodgify

Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

eZee Absolute

eZee Absolute is a cloud-based hotel management system designed for any type of hospitality company to handle daily tasks. The system includes a booking engine and channel manager, as well as a point-of-sale system.
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

eZee FrontDesk

eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

ResNexus

ResNexus is a cloud-based hotel and property management solution that helps boost reservations, improves business practices and provides a booking engine for guests to make their own reservations. It offers modules for online booking,... Read More
Price: 
Price Range is based on our extensive pricing research and represents a comparison of cost between the 100 systems on our list. The best way to get a real cost is to request a quote.
Platforms: 
Deployments: 
Business Size:  S M L

Buyer's Guide

,
Market Research Associate
Last Updated: September 26, 2018

Hotel and hospitality management software performs essential financial and organizational functions for hotels, motels, resorts and bed & breakfasts, as well as condos, RV parks and other forms of lodging. These functions include reservations, employee scheduling, accounting, property/maintenance management and customer relationship management.

Here's what we'll cover:

Common Features of Hotel Management Software
What Type of Buyer Are You?
Market Trends to Understand
Evaluating Hotel and Hospitality Management Software
Recent Events You Should Know About

Common Features of Hotel Management Software

Hotel property management systems should have strong reporting capabilities, as well as on-board business functions like accounting and employee scheduling. These features should be customized specifically for the hospitality industry to simplify and speed up your management and accounting processes—or, if they are not part of the software itself, should be compatible with the software you have.

Other essential features of hotel software systems include:

Reservations Hotels need an effective customer-facing site that not only lets their guests book reservations online, but also integrate seamlessly with third-party booking engines. Meanwhile, you need an employee reservations system that facilitates room scheduling and availability, making it easy to identify vacancies, reservations and occupancies visually and/or through custom searches.
Front desk & housekeeping This includes organizing check-ins and check-outs, coding keycards, scheduling wakeup calls and tracking progress of cleaning staff, assigning them to specific rooms or tasks as necessary.
Point of sale (POS) POS systems are typically used for restaurants and retail stores. In the hospitality industry it’s used to allow customers to pay for, or charge to their room, products and services like restaurant meals, room service, incidentals like mini-bar items or pay-per-view, Wi-Fi, health club/spa services etc.
Maintenance management  An essential function, it’s important that hospitality management software tracks the property ownership/rental information (leases, taxes etc.) as well as tracking work orders, scheduling preventative maintenance and communicating with maintenance staff.
Customer relationship management Hotel CRM software takes all the information you have about a customer and uses it to support customer loyalty and retention. It allows you to monitor guest profiles, activity history and participation in loyalty programs to optimize rewards programs and sales and marketing tactics.

Reservations screen in innRoad

Reservations screen in innRoad

 

What Type of Buyer Are You?

Hotel management software buyers typically fall into one of the following categories:

Franchises. Many franchises have specific rules on what hospitality software can be used, while others, such as Holiday Inn, allow their franchisees to make the decision for themselves. Make sure you discuss your software options with the franchise to get their input on which products are recommended and why.

Hotel chains. At the other side of the table, if you represent a brand with multiple properties, you need to determine whether you want a single hotel PMS across them all or allow them to choose for themselves. Ask yourself how much—and what kind of—information you want to gather from each of your properties, and whether it needs to come in automatically or if manual reporting will be sufficient. If you do go with a single unified product, be sure to consider how the needs of each property differ—you may only have one hotel in Las Vegas, but it will need some of the features associated with Casino Management Software, which may necessarily impact your purchase decision.

Large hotels and resorts. The larger the property, the more robust a system you’ll need. Large hotels and resorts typically have lots of different products and services for people to buy, more maintenance requests and more complicated reservation and scheduling needs. It should be worth it to pay more for a robust hotel or resort product that can make all your processes smoother.

Small property owners. A bed-and-breakfast or a hotel with only a few rooms will have much less robust needs than a large resort. If you are just starting out, you may wish to consider a simple, but comprehensive system that includes property management and account capabilities. If you already have software that meets those other needs, be sure your new system is compatible with your legacy hotel management system.

Property managers. If you represent an RV park, a condo or some other form of communal living, you may wish to consider property management software instead of software for hotels. That being said, if there’s a lot of turnover at your property it may be easier to use this category of software, which is designed to handle reservations and accounting for high-turnover environments.

Market Trends to Understand

Software as a Service (SaaS). Most software is moving away from locally installed software and toward Web-based systems that can be accessed anywhere for a monthly fee. This drastically reduces the up-front costs of purchasing a system as well as the ongoing need for an IT infrastructure. The disadvantage is that monthly costs can add up over time, but most businesses prefer the flexibility associated with SaaS systems.

Market fragmentation. Because of the relative ease of developing software, there are lots of new companies entering the hotel management software market. Many of these come from Canada and Europe and are now looking to enter into the U.S. market. Though this will no doubt lead to better costs and quality in the long run, at the moment buying decisions may be even more confusing than they were a few years ago.

Evaluating Hotel and Hospitality Management Software

Pricing for hotel property management software is usually either per room/unit or per user. Keep in mind that for an on-premise system you’ll pay a single fee, likely with an annual maintenance upgrade, while Web-based systems (Software as a Service, or SaaS) will charge on a monthly basis.

Specific questions to ask when evaluating hoteling software include:

  • Does your marketing strategy require customer relationship management (or will it, in the future)?
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  • Are you using social media like Twitter and Facebook to communicate with your guests? Does the software support that?
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  • Do you already have a property management system in place?
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  • Are your guests buying additional products or services from you, requiring a point-of-sale system? Do you already have one? Is it compatible?
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  • How extensive is your third-party hotel reservation software system? Is the system compatible with those sites you wish to be associated with?
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  • What kind of data do you want to collect about your guests? Does the software store that data? How many records will it let you have?
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  • Do you require a solution with large group and event management capabilities?
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It’s important to consider whether you need something specific to your type of property (hotel, motel, resort), or something more generic and/or basic.

Recent Events You Should Know About

Trivago buys Swiss hotel software provider Base7booking. Trivago, the popular online travel agency, is hoping to get small and independent hotels to use the Base7booking hotel property management system. This is another example of OTAs moving toward selling B2B services to hotels in addition to their core consumer-focused business.

TravelClick estimates bright 2017 first quarter for group bookings. Even though transient bookings (short-term stays) remained flat in the last quarter of 2016, TravelClick’s November 2016 North American Hospitality Review shows an improved 2017, with a 6.8 percent boost in occupancy in the group segment.

New reporting tool CloudEnterprise simplifies analytics for hotels. CloudEnterprise, the newly released reporting tool from MSI, is supported by their TruCloud platform and offers a way to consolidate data from multiple properties automatically. This allows stakeholders to have the most important reports at hand in order to make decisions.

 

FrontRunners® for Hotel Management, June 2018

FrontRunners History: 

FrontRunners Vendors Defined

Take this short survey so we can help you identify the products that best fit your needs.


What Is the FrontRunners Quadrant?


A Graphic of the Top-Rated Hotel Management Products

FrontRunners uses real reviews from real software users to highlight the top software products for North American small businesses.

Our goal is to help small businesses to make more informed decisions about what software is right for them. That’s why we engineered FrontRunners.

To create this report, we evaluated over 80 Hotel Management products. Only those with the top scores for Usability and User Recommended made the cut as FrontRunners.

FrontRunners-Vendor-Collateral

Scores are based on reviews from real software users.

What’s the Difference Between the “Small Vendor” and “Enterprise Vendor” Views?


The Different Graphics Show Different Sizes of Vendors

Small and Enterprise refer to the size of the software vendor company—not necessarily the size of customers they serve.

We break vendors into two groups for two reasons: It’s a more equal comparison of products, and software buyers have told us it’s helpful.

To determine who’s Small and who’s Enterprise, we look at how many employees the vendors have. All products in FrontRunners, whether Enterprise or Small, are evaluated using the same process.

Each graphic shows the top 10-15 performers for each the Enterprise and Small vendor categories. You can switch views simply by clicking on the version you’d like to see (above the graphic). You can read more in the full FrontRunners methodology here.

How Are FrontRunners Products Selected?


Products Are Scored Based on User Reviews


The gist is that products are scored in two areas—Usability and User Recommended—based on actual user ratings.

To be considered at all, products must have at least 20 reviews published within the previous 18 months, and meet minimum user rating scores. They also have to offer a core set of functionality—for example, reservation management, front office functionality and housekeeping management.

From there, user reviews dictate the Usability and User Recommended scores. Usability is plotted on the x-axis and User Recommended on the y-axis.

You can download the full FrontRunners for Hotel Management report here. It contains individual scorecards for each product on the Frontrunners quadrant.

Got It. But What if I Have More Questions?


Check Out Our Additional Resources!

Have questions about how to choose the right product for you? You’re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.

  • Simply take this short questionnaire to help us match you with products that meet your specific needs. 
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  • Or, talk to one of our experienced software advisors about your needs by calling (844) 687-6771—it’s quick, free, and there’s no obligation.

For more information about FrontRunners, check out the following:

  • The “FrontRunners FAQs for Technology Providers,” linked at the top of this page, for detailed answers to commonly-asked questions. 
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  • The complete FrontRunners methodology to understand the scoring.
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  • For information on how to reference FrontRunners, check out the FrontRunners External Usage Guidelines. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use: 

FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.