About InnGenius

InnGenius PMS is a cloud-based hotel management solution that provides front-desk management, housekeeping, booking and point-of-sale (POS) capabilities. The solution suits the needs of small hotel owners and managers.

The InnGenius PMS calendar feature enables users to track occupancy status and monitor room availability. Front-desk managers can review room availability on a daily, weekly or monthly basis. Further, the software enables front-desk professionals to make group bookings with the help of an interactive scheduler.

The housekeeping module enables managers to monitor housekeeping and occupancy status, and hotel staff can assign team members to different rooms and schedule housekeeping duties within designated timelines. 

InnGeni...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

34 Reviews of InnGenius

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

January 2019

Holly from The Outpost Motel

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Awesome software for small property!

We "inherited" Inngenius when we purchased two years ago. With a new business and new software, we had a lot of questions and they were incredibly helpful. Thorough as well as timely. We really appreciate the assistance we received.

Pros

The software is easy to use and the customer service is stellar. For a company our size, and for the price, we have found Inngenius to be a great value.

Cons

There are some features on a few of the reports and guest look-up that I wish were set up a little different. Being able to sort by, or look up by certain fields would be nice (without having to download to excel). But, honestly, this is not a major issue.

Response from Inngenius

Replied January 2019

Thank you Holly! You can actually do a guest look up by using the reservation list on the left hand side, hit "clear all filters" and search in the box by first or last name. It will pull up all the records with out having to download anything :) Anytime you have questions feel free to email me and I will answer them right back

January 2019

Pamela from A Beach Breeze Inn

Verified Reviewer

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Easy , Affordable and Great Service!

Fantastic! I HIGHLY recommend this program and its developers!

Pros

How easy it is to set-up and how great it works with third party sites, such as Expedia & Booking.com! I am not very computer savvy and it was so great to work with the customer representatives (who are ALWAYS available) as they helped my set-up Inngenius PMS. I was amazed at how easy it was and how much it helped me to keep my business organized.

Cons

There is only 1 very little glitch in the program. I wish it would always let me know when the customer is a repeat customer. Sometimes I find it hard to look up a past customer. Maybe this is an impossible request.

Response from Inngenius

Replied January 2019

Hi Pamela! Thanks for the great review! We do have memory and permanent notes to a reservation, so what hotels do is if they are searching for the customer and their name pops up from the memory, they ask if the customer has stayed before. If they say yes, in the permanent notes area, they enter "repeat guest" but first they ask especially if it is a common name like Jane White. Also, if the name is spelled differently the second time, it will not recognize it so the names have to be spelled the same. Hope this helps! Ill go into your account and make sure all our latest features are activated

January 2019

Merlyn from Danta Corcovado Lodge

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Since August 2014

I looked all over internet for a PMS that fits my small lodge and Inngenius was perfect for us, I tried others before and I was never happy, once I start using Inngenius I liked and been using it ever since.

Pros

Very easy to used, good technical support.

Cons

I would like that before any update, send a video of the changes.

Response from Inngenius

Replied January 2019

Thank you Merlyn, what a great request, yes we will email the customer with a warning for upgrades from now on and I can post the how to videos on the news feed on the sign in page :)

February 2017

Arber from S&D invest

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Easy to use, good and responsive customer service, value for the money

Software: easy to use, visually likable, gets the job done, good statistics reports. Useful for small and mid-size properties. Customer Service: April and Seth are very supportive and helpful for any questions that you have. They are very patient and understanding even if some questions from end users are retarded :) which is a huge plus in today's customer support era. Value for money: very well priced. It gets the job done and saves you many hassles Overall: would recommend to all my colleagues and have done so far! Starting with only one property have recommended to 5 other property-colleagues which now use Inngenius

Pros

Easy to use. Great customer support. They improve upon the software periodically adding new cool stuff.

Cons

I would like for them to increase the number of xml connections with other OTAs

Response from Inngenius

Replied February 2017

Hi Arber, thank you so much for your review, you made me laugh :D We are so happy you have stayed with us and we really enjoy having you as our customer and also thank you so much for your referrals your business is very appreciated and we love helping you so don't ever hesitate to ask for help :) Can you send us some suggestions for OTA's? We will work on this as well, and we will also be adding booking suite soon which will do CMS and a lot of other cool stuff :D

October 2016

Nima from Siesta Hotel

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Pound-for-pound, The absolute best property management system online

We own two independently-run hotels in the Caribbean (37 rooms and 50 rooms). We did a lot of research on property management systems before going with Inngenius. The great advantage in their corner is their customer service and tech support. They are always available, even after hours. When they are not in the office, they will reply to an email within minutes. For me, that was a game changer. We tried their 30-day free trial for our smaller hotel, and our staff liked it so much, that we decided to subscribe by day number 10. After a few months we decided to try it with our larger property. We had the exact same response from our staff there. It took us just seven days to change to a paid subscription. The good thing is that it's a monthly subscription and we didn't have to install anything. It's all online. I can access the system from anywhere in the world, and most importantly, the cost is way lower than anything that I found out there. There's a lot more that I could say, but I challenge you to compare it to the other systems out there. Put it to the test.

Pros

Tech support and cost

Cons

Nothing

Response from Inngenius

Replied October 2016

Thank you for your kind words Nima! We enjoy serving you and hope to continue to serve you for a long time to come and meet all your expectations in our partnership