innRoad Software


 

innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. innRoad provides tools to help users manage hospitality businesses.

innRoad provides a customized booking engine that matches the look and feel of a property’s website. innRoad’s property management system lets staff handle day-to-day operations. Checking guests in and out, managing which rooms are clean or dirty for housekeeping, and running customized reports are all supported.

Room inventory and rates are automatically synched across multiple sources through a direct connection with online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more.

Other features include third party integrations, native GDS integration, 24/7 US-based phone and email support. 

 

innRoad - Reservations
 
  • innRoad - Reservations
    Reservations
  • innRoad - Availability calendar
    Availability calendar
  • innRoad - Booking engine mobile
    Booking engine mobile
  • innRoad - Booking engine
    Booking engine
  • innRoad - Reservations mobile
    Reservations mobile
  • innRoad - Tape chart
    Tape chart
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

164 Reviews of innRoad

 

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Software Advice Reviews (137)
More Reviews (27)

Showing 1-20 of 137

Samuel from Manoa Valley Inn
Specialty: Bed & Breakfast
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Reliable, Great Customer Service and an excellent choice for Independent Innkeepers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the good work, looking forward to seeing more improvements to your service!

Pros

After being disappointed with other online reservation systems, we've been very pleased with how consistent and easy to use InnRoad has been. The staff has always been very helpful and they've been vigilant about making sure your booking partners are connected, even assisting every step of the way to transfer our database from another service so that our market data would be complete and not have to be rebuilt from scratch. If you have any trouble, they're quick to respond to any inquiries.

Cons

It might just be me, but some of their tutorials and online instructional material is a bit general, thankfully their staff was able to help me walk through some issues I had. I had some trouble understanding how to modify rates on the fly, it's not quite as easy as setting up a deal on Booking or Expedia.

Review Source
 
 

Jean Dianne from Pru Life UK
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Make reservations in a jiffy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This reservation tool of has made my work so much easier. It shows well-defined and organized details.

Pros

The color-coded calendar is a huge plus in tracking reservations. Their customer support is extremely helpful.

Cons

There are processes that are complicated and require time to get used to like multiple rooms reservation and setting up the rates.

Review Source
 
 

Janice from Midtown Motel
Specialty: Motel
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Learn a lot on my mistakes

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It is pretty easy once you learn how to use it, when you have never used it before. And the help desk is really good about helping you.

Cons

There’s really nothing bad about it. Once you get the hang of it. I still have some trouble with it just trying to remember how to do it.

Review Source
 
 

Ana from Azul del Mar
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Outstanding Customer Service Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

One representative in customer support is an asset to your company. Kudos to a job well done!

Pros

Product is very user friendly and customer service support slways available to assist. Thank you again.

Cons

The feature for room maintenance never works. We tried with customer assist and still does not work.

Review Source
 
 

Rachel from Alpine Lodge & Suites
Specialty: Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

So glad we chose innRoads

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our implementation adviser was absolutely amazing. Answered every question, offered help on a daily basis, and did so with a great attitude and understanding. Best customer service I have ever experienced in this industry!

Pros

We chose to make the change to innRoads and we couldn't be happier with the results so far. The software is modern and is very easy to use once you get through the training. They are always working to improve their products which is a huge plus. Implementation process was easy and the free training they give you is helpful. The system works at a fast pace and the back of house set up is extremely easy to use and understand. Customer service was the best that I have ever experienced. All in all I feel that innRoads is a great product.

Cons

As of yet, I have not found really any cons with this software. I have noticed that sometimes the site may freeze and you may have to reopen the page but I have found that with every system I have used.

Review Source
 
 

Genevieve from Royal Dalhousie
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Easy to use and friendly service from INNROAD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend it if you are from the US and have a small or medium business. Easy and personal help on the hotline.

Pros

I have been using INNROAD for over a year and the service is excellent with whomever you talk to. It is also very easy to use and i recommend it to anyone who has a small to medium business and need helps organizing and booking.

Cons

INNROAD is easy to use but like many systems it changes. It is harder at the beginning to learn all the options. The taxes and format is made for US customers.

Review Source
 
 

Dana from Hospitality
Specialty: Motel
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Keeps getting better all the time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service has repeatedly gotten better with each call. Anytime I have had to leave a message for a return call I have never had to wait more than 15 mins, which is impressive.

Pros

Being one of the first in my company to use innroad it was not too bad to teach myself. Now as I train our new employees it is simple enough that I can walk them through most scenarios by memory with out being at my computer.

Cons

There are a few processes that I feel could be simplified without so many steps for the process. Which I am confident they will sooner than later.

Review Source
 
 

Claire from Graceful International Logistics and Freight Forwarding Company
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Minimizing your task (innRoad)

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This platform provides integration to global distribution system, which allows you to reach out worldwide markets. Also the support of this platform is indeed splendid.

Cons

You need to take your time to be familiar with some features that are not that very easily to adopt. But once you learn it, the time you spent for familiarizing or training would be worth it.

Review Source
 
 

Julie from Coyote Crossing Resort
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Makes my reservation work soooo much easier!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am so pleased with the innRoad reservation system. We've been using it for 16 months and I keep utilizing more and more of it's features. Customer Service is top notch! Whenever I have a question, I'm able to contact their tech support and get help right away with friendly and patient staff.

Pros

The clarity of the calendar (colors showing Holds and Guaranteed reservations)
Details available within each reservation; with options for notes
Ability to move guests from one cabin to another easily

Cons

Setting up the seasons and rates is a little tedious, but once you've done it a few times it makes sense.

Review Source
 
 

DeLloyd from Sleepy J Cabins
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Inn Road Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this software for anyone in the lodging business.

Pros

The employees of Inn Road are very professional. They are also courteous and helpful whenever I have problems. I have had the software for three years and have not regretted purchasing it since I began using it. It is a very useful tool for our cabin operation. Our scheduling efficiency has been great.

Cons

There is nothing that I do not like about the program. Once customer support did not save their work and caused us a lot of extra work. This was over the solar eclipse of 2017. I had five night minimum stay and the customer support agent did not save his work so 20 cabin nights rented for one night stays versus four five night stays, but that is the only incident in three years of my working with Inn Road.

Review Source
 
 

Roxane from Arlington Inn
Specialty: Hotel Chain
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Always great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Always there till the end, very helpful

Pros

That it is easy to use, like that they can see what I’m trying to do and help me threw the computer.

Cons

Some times it takes a lot of time to get someone to talk to, I’m trying to work and get put on hold for quite awhile.

Review Source
 
 

jo beth from Hotel Eklund
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Hey, Lots of Improvements!

Ease-of-use

Functionality

Product Quality

Customer Support

I take my hat off to the staff behind the telephones. I also want to give credit where credit is due. The designers of the program have been very responsive in making the product more user-friendly with each passing month. I am very happy to use this system for registration of guests. It is consistently easy to use and works for quick registration of guests.

Pros

What I like about this product is that it is constantly being reviewed and improved. The tech support is the strongest asset for me. Because I am constantly involved in other aspects of the business, I don't have time to study the tutorials very often. I call when I need help and they are always PROFESSIONAL, FRIENDLY, and SUPPORTIVE! They never have scolded me for calling with similar problems.

Cons

There are some complicated parts to the system that are not easy to remember from one day to the next. For instance, reserving several rooms for a group: you have too many places to work and too many steps to complete to make this user friendly.

Review Source
 
 

Julie from The Nelson Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

We are new to innRoad, but so far our experience has been great. The support in helping us get started and navigate the site has been phenomenal!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well worth it!

Pros

The ease of getting our Inn out there, also the use of the calendar for keeping reservations up to date.

Cons

As I said, just new to this, so it does take some time to learn it. But the support is there to help every step of the way.

Review Source
 
 

Michael Joseph from The Beach House Dewey Hotel
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Fairly basic and straight forward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Add feature option to take first night rate + tax straight away at the time of reservation.

Pros

I feel that this is a fairly user friendly hotel software without all the extra stuff you don't use anyhow.

Cons

Sometimes seems to run very slow, I think I have spent have my life staring at the circling working icon going round and round

Review Source
 
 

Brianna from The Juliet Hotel
Specialty: Independent Hotel
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

The agent who helped me was very helpful, informative and very patient .

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, inroads is a very good computer tool for a hotel company .

Pros

I love that the agents go above and beyond to help with any questions any one may have .They are always so helpful.

Cons

Sometimes the features on the innroad set up can be a bit confusing . There aren’t much cons to the software.

Review Source
 
 

Dave from Harrison Lakeview Resort
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Needs to be more user friendly though customer support is very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functions and Features are very nice and tape chart visual representation saves a lot of time. Customer support is exceptional.

Cons

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

Review Source
 
 

DeShawne from Hotel Arthur
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Customer Service Top Notch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this product to anyone searching for a hotel booking system. Again, the level of customer service is far superior to any other system I have used - including in other industries.

Pros

I cannot remember another system I have used that maintains this level of customer service. The amount of time saved with each question outweighs any concern regarding price. If you value your time - this system is A+.

Cons

The monthly cost is a little high. Not outrageous - but for the smaller boutique hotels, it is sometimes pricey for the number of guests.

Review Source
 
 

Danielle from Bayview Resort
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Efficient right hand assist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful

Pros

The system is extremely easy to use. Lately there are some new improvements to the software. Customer service by far is the best of the system's feature. I usually get the same group of people to help with technical issues. They can do remote support, so I can watch what they do on my computer screen. Best feature.

Cons

There are still some glitches exist, some reports I hope to run that they can to tailor to my needs.

Review Source
 
 

Tom from Longhorn Ranch Resort & RV
Specialty: Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Better Than Expected as a New User of innRoad

Ease-of-use

Functionality

Product Quality

Customer Support

To prepare myself in general for the innRoad system at the property I am working at, I spent several hours watching training videos and taking notes ONLY to find once I was at my work site that many of the procedures in the videos were CHANGED....this became quite confusing to/for me!
I also wish a written MANUAL for the operation of innRoad system for Front Desk Clerks arranged by topic: Checking in a Guest, Making a Reservation,
Ways to Make a Payment, How to take a Room Out of Service, How to Place a Room back in Service, How to....(so many basic topics) in a SIMPLE, SYSTEMATIC, 1-2-3- step format were available (or if it is, I don't know about it)...Thank you!

Pros

I like : * ease of viewing reservations through the Tape Chart
* ease of changing/moving reservations through the Tape Chart
* ability to SPLIT rooms in one seamless operation for the same guest
* customer support so far has been very helpful and usually prompt

Cons

I don't like: * seems like too many buttons to click to save, commit, select, etc. some operations
* the difference on same dashboard button All Arrivals and Pending Arrivals, All Departures/Pending Departures (seems like Arrivals should
simply show All arrivals for the date, then have another button for Today's Checked In Guests; Departures simply shows all departures that date still In House and use another button for Today's Checked Out Guests
* Also - make UNdoing a Check In or Check Out simpler

Review Source
 
 

Anna from ABVI Clear Lake, SD
Specialty: Hotel Chain
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Functional

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As for my numbers being less than perfect, I'm a firm believe in that there is Always room for improvement. We're only made perfect in our face-to-face meeting with the Lord.

Thanks.
Anna Garza
MGR, ABVI Clear Lake

Pros

It's easy to read. It's a clean system, I like the layout of it, compared to the other system. I think the system is functional and does what I need it to do. I just have to get used to it. I also appreciate the help desk doing all they could to help where and when I needed it. I'm grateful for the help! Thank you!

Cons

I don't really /dislike/ anything, I just think some things should be different.
I'm used to a system that holds names, so if the person should come in again next week after being here last week, we could type in their name and all their information would pop up. Nothing is saved in this system, so the retyping of everything, and hearing "my /info/ should be in the system", is unnerving and tedious.

Review Source
 
 
 
Showing 1-20 of 27

Heather from Hotel Los Volcanes
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

The professionals at InnROAD are just that PROFESSIONAL. Amazing experience with great people.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to communicate with our team on the ground at the property.
Tracking what is going on in real time.

Pros

I love how it talks between platforms and how seamless it operates on our website. Tracks everything we need as offsite owners.

Cons

I do not have any Cons at the moment. Maybe with some more exposure I will... but not now. I will update my review later.

Review Source: Capterra
 

Flora from McFarland and Associates, Inc. DBA Antlers Inn

June 2018

June 2018

Awesome software and great customer support which is even more important!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and easy to understand. Puts everything that is going on in a visually informational format by using a color coded 'tape chart' which can be viewed from 1 day at a time to 30 days. All of the functions can be used (in real time) from any device, i.e. computer, tablet, smartphone. Price is also small compared to the big delivery.

Cons

They offer integrations to websites like Booking.com and Expedia.com as part of the PMS package. We 'wasted' a lot of time before we realized it was never going to be a good fit for our small operations so we don't use those features.

Review Source: Capterra
 

Ana from Bonnie Springs Motel

March 2018

March 2018

Easy to learn, easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to train new employees. Gets better with every update. Color coded tape chart and parking lot are so helpful.

Cons

Wish correcting clerical errors were easier to fix. Wish there was a faster way to block off rooms.

Review Source: Capterra
 

Carla from Mainstreet Inn (Formerly Days Inn)

December 2017

December 2017

Customer Service Is The BEST!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was an easy transition from our previous pms. Customer support is excellent.

Pros

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Review Source: Capterra
 

Christopher from Bonnie Springs Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

InnRoad has been a Blessing!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, Innroad is an excellent experience. The site is reliable, easy to use, and well organized. Training new employees has been much easier and faster because of the simplicity InnRoad offers. Not much room for user error. Automatic booking has been on of my favorite features, and the local support team is fast and reliable. However, the local support is only available during normal business hours. They do offer 24 hour support, but its international therefore can be a language barrier. Ultimately, I would suggest this product for any small motel/hotel owners.

Pros

Automatic Bookings, ease of use, easy training, minimal room for user error, well organized.

Cons

Local support not 24 hours, 24 hours international support tends to yield a small language barrier, occasional lengthy updates, no 86 feature available

Advice to Others

Best for small businesses

Review Source: Capterra
 

James from Echo Lake Lodge & Cottages
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

One year of sales growth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

innRoad is a great fit for a small hotel or inn with a large variety of room types. We were able to create custom settings for each type of unit we have and can even have virtual rooms to meet needs that only come up in specific situations. The accounting features give us all the scalability we need for extra retail as we develop more income streams and keeps transactions simple for our guests. Managing OTA presence is a whole lot easier with the channel manager feature.

Group reservations are somewhat clunky to manage. While you can set up groups, manage single or multiple payers, and include event-related fees, there's a lot to be done. In some ways, our old paper contract system was easier. There are also some features that can't be accessed directly, but require you to call support. It appears that this is variable according to your specific account details, but you will have to ask for specifics, some times as you find a feature you now want to use that you hadn't touched before.

On the whole, this is a really strong system for a small, eccentric place. We've see our sales grow nearly 50% over the past year. While this isn't all due to innRoad, a lot of what drove that wouldn't have been possible without property management. I highly recommend it!

Review Source: Capterra
 

Hannah from HHG (Barksdale House Inn)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great reservation system for our small Inn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using InnRoad at our property since 2014 and ever since the big update it has been better than ever. Many user friendly features have been added, including the ability to drag and drop reservations directly on the tape chart, simple "press of a button" cancellation, and new and exciting color coding. We especially appreciate the added feature of being able to customize the tape chart to how each of the front desk associates prefer it when they are logged in. It's also helpful to be able to adjust the rate plan on the tape chart instead of having to do it after opening the reservation up. Tabs are a genius idea, as it allows us to multitask. Any issues we've had have been resolved very quickly and efficiently. Before their update, we briefly considered switching to another reservation system, but now we're so happy we decided to stick with InnRoad.

Pros

It's easy to use, and very straight forward. Easy to train new people how to use it.

Cons

Some features are not as user friendly as we would like, more specifically when loading rates.

Review Source: Capterra
 

Patty from Shawano Four Seasons Resort/Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Why we like Innroads

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Innroads since 2013. We are an independent hotel and have been really excited since they have been doing their upgrades on the system. They are constantly striving to make it easier for everyone to use. And there support team is the best. They are always there to help out with any problem that might be happening.

Pros

it is so easy to make reservations especially when it is a repeat guest. We do a lot of room blocks and they are so much easier to do now. I like how easy it is to cancel a reservation. And I love the Customer Service Team.

Cons

I don't like it when it kicks me out and I have to sign in again. And I don't like when it goes really slow when trying to do a reservation. Neither of these happens a lot but if it is slow when I am busy I don't like it. They have been working diligently to correct this issue.

Advice to Others

I is a great easy to learn system and the Support Team is amazing.

Review Source: Capterra
 

Sydney from Birchcliff Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easy functionality and great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using innRoad for our cabin resort since January 2017 and have enjoyed the transition. The hands down best part of this system is the continual training and updates. They are extremely easy to get a hold of with questions and are quick with a response.

Pros

Easy to use and versatile
Customer service and great!

Cons

Tape chart -- needs to be simplified
Still figuring out how to customize reports (may end up being a pro)

Review Source: Capterra
 

Barron from Blue Water Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Blue Water Resort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently added a lodge to our property and needed a reservations system to handle our needs. From the start the InnRoad system and their customer support has been invaluable. They have gone above and beyond to help us get exactly what we need out of their system.
Ease of use as far as back office is GREAT! As a manager the ease of changing rates and looking at our day to day reports has saved me hours in my day. I personally have been a part of the entire setup process and in training our employees. InnRoad is very intuitive and user friendly for our clerks and for our guests making online reservations. In all I would recommend InnRoad to any property on any day.

Pros

Ease of use and customer support.

Cons

As of right now I don't have any.

Advice to Others

If you use this software and you have ideas of what you need, simply talk to the staff at InnRoad. They are, in our experience, more than willing to help you implement what you need.

Review Source: Capterra
 

Daniel from The White Hart
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Quick and Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the summer of 2014 I had the pleasure of helping reopen a 200-year old historic Inn, located in Salisbury, CT. When it came time to pick a PMS there were plenty of options, and other software I had used earlier in my career. We did not have much time (about 2 months) and we knew in the long run we would be on a budget. We had to find staff, and train them fast so we could open for Labor Day Weekend. Once I did a demo with InnRoad I knew right away it was prefect for our property. As I mentioned, ease of use was number 1 on my list, and after I had a few training sessions, I was able to quickly train my staff and had them making reservations in only a few days. The reporting is easy, and best of all, was available to everyone involved, at anytime, from anywhere. InnRoad was also one of the more cost effective systems we looked at, which in the long run is a major factor, it is also 1-stop shopping for hotels as most of the distribution is included in the monthly rate. Since we've opened it has been flawless, and when we do run into a problem I have never waited more than 24-hours for the problem to be fixed. I know first hand how frustrating customer support can be, and InnRoad helps to relieve the stress. Almost three years later and we continue to increase revenue and guest satisfaction ratings, Thanks InnRoad!!!!!!!!

Pros

It is easy to use and the customer support is the best I have ever worked with.

Advice to Others

We are a small property (16 rooms), and InnRoad is by far the best fit!

Review Source: Capterra
 

Kelly from Rosemary Inn Bed & Breakfast, and, Lookaway Inn
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

inroad software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Pros

Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Cons

I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

Review Source: Capterra
 

Ada from New Orleans Guest House

December 2016

December 2016

New Orleans Guest House

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good , as I contact not much inn road assistance. But when I call ,i have help ,and it is very fast ,accurate , and customer service is really good.This sistem inn road is easy to use and it feet for small properties like ours . You just have to know how to use it properly and will give you great results.

Review Source: Capterra
 

Rebecca from The Royal Worthington
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy to use, very helpful, and above all else, incredible customer service! Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money!

Pros

Ease of use, customer service

Cons

I believe it could adapt a bit to become a little more user friendly - click and drag option in the tape chart and an easier way to change rates in a folio! Also if I could set up a rate plan with two room types and rates under one rate plan that would be ideal!

Advice to Others

Overall great product and love the people I speak with!

Review Source: Capterra
 

Caitlin from Clark Currier Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

So happy we switched!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We decided to switch to InnRoad last winter and it was the best decision we made! One of my biggest fears was our initial integration, but with the help of Jeff our property setup and integration were really easy and a lot faster than I anticipated. InnRoad is extremely user friendly when it comes to the day to day operation of the system. We have had a couple glitches with the interfacing of InnRoad and Booking.com which lead to a handful of over-bookings but InnRoad seems to have fixed whatever the problem was. The one thing I think they can work on or change protocol is following up with clients who contact the 24-7 Client Services department. Once you call or contact the Client Services Department and a ticket or work order is created that is the last you hear from them until you receive an email asking to fill out a short survey referencing the closed ticket item. The survey asks you how their customer service was and if you have any comments or feedback as to what they can do better. I am the type of person who would like a phone call or short email back from tech support saying "hey, we fixed the problem - this is what went wrong, this is what we did to fix it." That way I know the issue was resolved. Otherwise I just assume the ticket is still outstanding. Once you receive the email with the survey it means everything is resolved but I just like to be in the know so next time something happens I have knowledge as to what the problem could be. That is the one and only thing I think they could improve. Oh and maybe they could design an app for my phone/tablet so I can work on the go - other than that LOVE, LOVE, LOVE! Highly recommend the change if you are on the fence. It has made my life a thousands times easier.

Pros

How user friendly it is. How it has streamlined our two properties. Ability to run reports and track where guests are booking from and traveling from.

Cons

How I can't use on my iPhone or tablet. So if I'm not at my desk I can't take a reservation.

Advice to Others

It is great! It took me a long time to actually take the jump and switch companies but it was the best decision we've made in a long time! It was easy and stress free to set up and get started.

Review Source: Capterra
 

Jim & Jennifer from The Honking Goose Inn

October 2016

October 2016

5 Star experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is our first experience with an online booking engine. We were very unfamiliar with the process. InnRoad helped by patiently instructing us on how to use their software. It has been fairly easy, even for complete novices. We have appreciated all the people that we have worked with at InnRoad. They seem to put customer service at the forefront. So we can recommend them with confidence. And having the booking engine has increased our direct bookings and well as giving us a new avenue to obtain bookings through Expedia ( and other agencies).

Review Source: Capterra
 

Twila from Sawin' Logs Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Be Very Careful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I switched from another company to InnRoad last April. The company I switched from had the ability to give me exposure , and secure reservations, through Expedia. InnRoad had me sign a service agreement that stated they would also give me exposure, and the ability to secure reservations, through Expedia. I realized the first part of August that I did not have exposure on Expedia. Because of this my B&B has suffered great financial loss. InnRoad claimed I could save time by using their system, and to be fair, it was saving me time, and their customer service was quick to respond with most of my inquiries. However, I have not been able to get any satisfaction, or recourse, from InnRoad concerning this huge oversight on their part. I signed on with the expectation that my representative would be committed to following through with all of the services they claimed in their sales pitch and in their service agreement. My season is only 4 months long, and by the time I realized I was losing business, the season was nearly over and there is no way for me to recoup what I have lost in potential sales for this year. It has been financially devastating and InnRoad will not agree to compensate in any way. Lesson learned, and please, don't depend on anyone in this company to follow through on your behalf. I did and now I'm very sorry!

Pros

It was fairly easy to use.

Cons

The representative assigned to my business did not follow through.

Advice to Others

There is other software out there that is less expensive, more user friendly, and with more dedicated people in customer service.

Review Source: Capterra
 

Carla from Doylestown Mainstreet Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Smooth transition and great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We went from a Franchise to becoming an independent hotel again. We had gotten used to our regular system and needed to find a software that was affordable and easy to use. This software did not let us down. We especially like that we can use it from anywhere. A definite plus for a busy hotel. The support is awesome. I can email them and they get back to right away. I like that our training was done by phone so we could change the schedule easily if needed. It has only been a few moths but we are very happy. The only reason they get all stars is because there a few things I wish they had that they are working on. Otherwise we are very satisfied.

Pros

That it is web based. It is really simple to use. Navigation is extremely simple.

Cons

There are a few reports I wish it had or copy functions but otherwise it's great. We've adapted. Speeding it up is on their list of improvements. I can't wait for that.

Review Source: Capterra
 

Teresa from RTG Hospitality LLC

August 2015

August 2015

Great program!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this program for almost four years.
Because of it being so user friendly, I decided to use it at my motel that I just purchased.
I have used other programs and find this to being the absolute easiest to use.
The only suggestions that I have is to have auto fill when the zip code is put in.
Then the state and city would automatically be filled in.
Also, color coding the the "dirty rooms" on the tape chart would make it even more user friendly.
I hope these two requests are taken into consideration.

Review Source: Capterra
 

Cheryl from Elston Inn at Sweet Briar College

June 2014

June 2014

Wonderful Program!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We replaced our old software system a year ago and moved over to the Innroad System. We couldn't have made a better choice! Our old system was very unforgiving when a mistake was made and very complicated to use. The Innroad system is very user friendly and very easy to train new employees on, but when there is a problem there is always help available. If we had it to do over again, I would definitely choose Innroad!

Pros: Easy program to use and train on!

Cons: We are a small Inn located on a college campus, our accounting is not streamlined like a normal self operated business, so some "work arounds" have had to be made.

Review Source: Capterra