Preno Software

4.70 / 5 (23)

About Preno


Preno is a cloud-based hotel management solution that offers booking management, channel management, accounting and reporting functionalities within a suite. The product caters to independent hotels, hotel chains, timeshares, bed and breakfasts, motels and more.

Preno features front-desk management, which allows users to manage hotel bookings, check-ins, check-outs, payments and bills. Back office management functionalities include rates management, agent commissions, housekeeping and channel management. With the help of the channel manager module, users can manage bookings from third-party hotel booking websites such as Expedia, Booking.com and Agoda.

Preno offers Xero integration which allows users to manage invoices, agent commissions and payments, deposits and bank reconciliations. The product also integrates with Kounta POS, which pulls payment data automatically from the point-of-sale system and allows hotel staff to to bill services and products directly to hotel rooms. Users can also prepare accounting reports.



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Supported Operating System(s):

Web browser (OS agnostic)

23 Reviews of Preno

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(18)

4 stars

(3)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 23 reviews

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May 2018

Jacqui from The Noble Grape Guesthouse

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

LOVE IT. I went from a paper based hard copy booking system to preno. It was an easy transition.

Easy to use so frees up my time

Pros

Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support.
I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

Cons

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Response from Preno of

Replied May 2018

Hi Jacqui, Thank you for your review. Thank you for your feedback, the team is working hard on new updates to housekeeping. We are always around to assist. The team appreciates all your support. - Amelia Gain

March 2018

Amy from Bernti's Mountain Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

March 2018

Easy to use but lacks simple functions

It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.

Pros

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Cons

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming.
2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Response from Preno of

Replied May 2018

Hi Amy, I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time. We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users. It sounds like you have a good handle of Preno now. We appreciate your ongoing support and feedback!

September 2016

Wendy from Decks of Paihia Bed & Breakfast

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Don't hesitate - it's brilliant!

We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far.

Pros

Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Cons

Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.

Response from Preno of

Replied October 2016

Hi Wendy, awesome to hear such kind words from you! We're always working hard to make Preno better, and we'll have that update to make closing off rooms very soon! I'll make sure to update you when it's ready. - Nick

April 2017

Nisha from Eco Villa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

I love this software and the company!

I am a big supporter of new software and innovative companies always looking for improvement and Preno ticks all those boxes. I love their product and their customer service is tops! It couldn't be any better. They are working on continual improvements and I think it will be the best software to use out there! Currently it is extremely easy to use and it has some wonderful features. I love the house keeping feature that allows me to print out a form for the girls so they know how to configure the beds in each room and any notes that are applicable. The check in and payments systems are also extremely easy to use. Couldn't rate it enough! They have already implemented some great features from my feedback and I've only been using the product a few months... A very fast moving and great company to deal with. They are also taking initiative and working with my channel manager to deal with any issues and make the systems as user friendly as possible.

Pros

Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance.

Cons

There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Wouldn't Change!

Pros

The platform has really worked well for us managing a small property. This system is more suited to smaller properties, saying that the system justifies its position as it really covers many great areas of the hotel operations.

Cons

More flexibility of the system should be provided. Some areas of the system we do not like the way it is positioned and we should be able to change this to our liking.

Response from Preno of

Replied August 2018

Thank you for your review. As we grow we are bringing more features around automation and expanding our accounting workflows. I believe that should make Preno an even better tool for a wider variety of properties.

June 2017

Melissa from Bowen Arrow Motel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2017

Love how easy it is to use. The staff and back up service for queries is fantastic

The symplicity to use and large easy to read font, with not too much on one screen at one time to confuse.

Pros

Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero.

Cons

I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly.

February 2019

Jiaxi from Everest Serviced Apartments

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Highly recommend!

Pros

Very easy to use! And support team is very helpful! They reply all the problems on time. I will keep using Preno for my next hotel!

Cons

I love everything. Very easy to use. Good !

Response from Preno of

Replied February 2019

Thank you Jiaxi and the team at Everest!! We enjoy working with you also. All the best for the year ahead! Talk soon - Amelia

October 2017

Jensen from Gallery Apartments Warrnambool

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Amazing

Pros

Great system for our small business, we love the fact that it can be accessed from any computer, tablet or phone with ease, so we are no longer tied to the desk. Customer support is amazing and fast. We looked around at other online PMS and nothing was as easy as Preno.

Could honestly recommend it to anyone.

Cons

The Xero integration, purely because we don't use Xero for our business, but this is minor for all the other Pros.

September 2016

Tammy from Causeway Hotels

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Super clean interface & easy to use

We've tried a few different property software before but Preno is our favourite. If you have a small- medium size hotel and love a platform that's easy to use, give it a try. Their pricing is quite competitive

Pros

clean interface, easy to use, many useful functions

Cons

can't think of any, probably the time zone differences cuz they're based in New Zealand? but no big deal

Response from Preno of

Replied September 2016

Hi Tammy, thanks for your feedback! Glad you're enjoying Preno. - Nick

May 2018

Katrina from Parkwood Motel

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

5 Stars to PRENO for offering a magnificent system that everyone can operate with ease.

Pros

No faults with the transition from old PMS to PRENO was 100% perfect & immediate with no downtime. PRENO's Integrations with Payment gateways & Xero- perfect for accounting. Capabilities for group bookings on the highest functionality. Chat box is a wonderful, helpful feature solving any enquiries you may have in a professional & pleasant manner. Plus Help Centre tab us extremely useful.

Cons

It's fairly minor. The drag and drop feature is good as you can currently move bookings from room to room. I'd like to be able to extend bookings in the same room with a drag feature. Apart from that, I must say, congratulations to PRENO: Perfect PMS system. Highly recommend.

Response from Preno of

Replied May 2018

Hi Katrina, Thank you so much for your review and feedback. It's great having you on Preno! - Amelia Gain

May 2018

Shaun from Havelock North Motor Lodge

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money