About ResBook

ResBook is a cloud-based hotel management solution designed for small and midsize hotels. It offers channel management, booking management, rate management, housekeeping and customer relationship management (CRM) within a suite. It is suitable for bed and breakfasts, motels, lodges, hotel/condos and independent hotel businesses.

ResBook features a channel manager, which allows users to manage hotel bookings from different sources such as hotel websites, offline bookings and third-party booking websites such as Booking.com.

ResBook allows users to view the status of hotel rooms and schedule staff for cleaning activities. The system also records cleaning costs associated with rooms, which can then be charged to guests if needed.

ResBook includes...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of ResBook

Average User Ratings

Overall

4.11 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(12)

12

3 stars

(6)

6

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

January 2019

Fern from Manea on Muri

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Resbook-so easy to use.

We never get a double booking with Resbook. The communication is brilliant and response time is great too.

Pros

Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance.

Cons

I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers.

Response from Tomahawk

Replied January 2019

Hi Fern, We appreciate you taking the time to write a review for us. We also love working with you and look forward to a very long and healthy working relationship. Kind regards, The team at Tomahawk

February 2019

Christine from blue banana beach House

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

5.0

Functionality

3.0

February 2019

No Direct Payment

Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions.

Pros

It is easy to use. Keeps me organised. Like that I can integrate with airbnb.

Cons

The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case.

Response from Tomahawk

Replied February 2019

HI Christine, many thanks for your review and feedback. As you know we are limited by what your local banks offer with regard to payment options. I will have the team reach out to you to see if we can get more out of PayPal for you. We're also keen to see how we can optimise your subscription to minimise your costs and maximise your benefits. Thanks again for being a great ResBook supporter and we'll continue to work hard to ensure you are receiving value.

March 2019

Alison from Awatea Country Bed and Breakfast

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

March 2019

Resbook

My experience with ResBook has been average to good. I have found that when I have had a problem there seems to be a tendency to pass the problem on to another agency - eg it is Resonline's fault, Expedia's problem etc, and nobody wants to really help.

Pros

The calendar is generally good, but I wanted to change to the new calendar and I could not find where to do that. The financial reports are good

Cons

* When a guest books a room on Expedia, or Wotif or something like that and I want to put their credit card into Respay, the system often requires another verification for their card, despite the fact the card has already been verified by the other provider. This is very frustrating and embarrassing for me and the guest. * There doesn't seem to be anywhere on Resbook where I can check whether I have sent an invoice to an agent.

Response from Tomahawk

Replied March 2019

Hello Alison, Hopefully you've been able to activate the new calendar but if not the team will be happy to help you. I'll ask them to reach out. The issues with payments are often due to security enforced by the card issuers but again, we're happy to review how we can simplify this for you. Thanks for your ongoing support of ResBook.

January 2019

Paulina from Joya Garden & Villa Studios

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

A streamlined business for the little man

I only see benefits. Of course there are costs involved, but Resbook delivers and gives me peace of mind. Even though this is a small place, just four rooms, it's run well and professionally. Saves time and especially in these busy summer months that is valuable.

Pros

It's easy to use, trustworthy and for someone like me, who runs this business on her own and who also has a busy family life, it's great to know I use the right tools, and can offer quality service to my guests. Past are the days of misunderstandings, double bookings. This system is streamlined as much as possible.

Cons

There hardly were any learning curves, but when we started there were a few hiccups. I expect those to happen from time to time, but also have the confidence that if there are issues, they'll be handled well and quickly. So what else can one expect?

Response from Tomahawk

Replied February 2019

Hi Paulina, Thank you so much for taking the time to post a review. We truly appreciate it and hope our future developments assists in making ResBook even more easy for you to free up more time for your family and guests.

February 2019

Charlotte from Property Management Queenstown Ltd

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Great all-rounder

Great team to work with. Friendly, responsive and helpful. Always willing to help sort out issues.

Pros

Online access to software, can check bookings and guest details from anywhere Clear calendar grid Easy to get started Support in NZ in the same time zone as us.

Cons

Missing a few features that would help us including: A "dummy" line in the calendar so that we can easily move bookings around Having to put in individual rate plan entries by date. Would be easier to do it on a calendar - and copy across rates such as in Resonline or Siteminder. Lack of a standard registration form for check-in Handling Agent Commissions when there are 2 options - hotel collect and agent collect. Once set up for one type, doesn't seem to be flexibility for the other type. Lack of a fully integrated accounting package - and having to manually reconcile each payment in an accounting package

Response from Tomahawk

Replied February 2019

Many thanks for your review. We really appreciate your support. I'll ask the team to reach out to you as there may be confirguration options that will help with your Cons. Thanks again for being such a great ResBook customer