Finding software can be overwhelming. Software Advice has helped thousands of hotels choose the right reservation software so they can manage reservations and avoid scheduling errors.

Showing 1-20 of 44 products

Sort by:

innRoad

innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. innRoad provides tools to help users manage hos... Read more

Price:

Recent recommendations: 35 recommendations

Learn More

Cloudbeds

Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online boo... Read more

Price:

Recent recommendations: 25 recommendations

Learn More

RMS Cloud

RMS is a global provider of innovative, cloud-based technology solutions for the hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables hotels, resorts, campgrounds, RV parks an... Read more

Price:

Recent recommendations: 22 recommendations

Learn More

Little Hotelier

Little Hotelier is an all-in-one property management and guest acquisition solution for the small hotels, guesthouses and bed and breakfasts, 30 rooms and under. At its core it is a property management system (PMS) that handles th... Read more

Price:

Recent recommendations: 20 recommendations

Learn More

ThinkReservations

ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based cus... Read more

Price:

Recent recommendations: 15 recommendations

Learn More

ResNexus

ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifully designed ADA compliant website and booking engine to increase direct b... Read more

Price:

Recent recommendations: 3 recommendations

Learn More

roomMaster

roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also av... Read more

Price:

Recent recommendations: 2 recommendations

Learn More

Lodgify

Lodgify is a cloud-based software system designed for vacation rental owners, property managers and bed and breakfast innkeepers. With Lodgify’s software, users can easily build an optimized vacation rental website in multipl... Read more

Learn More

Hotelogix

Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other mo... Read more

Learn More

Frontdesk Anywhere

Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access... Read more

Learn More

ReservationKey

ReservationKey is a cloud-based reservation management solution designed for hotels, inns, bed and breakfasts and other vacation rental businesses. Key features include a mobile-friendly user interface, calendar management, built-... Read more

Learn More

CiiRUS

CiiRUS is a vacation rental management solution that offers reservation management, quotes, website management, marketing, accounting and reporting features within a suite. The product is available both in cloud-based and on-premi... Read more

Learn More

Inn Style

Inn Style is a cloud-based property management system, channel manager, and internet booking engine – built by hoteliers for hoteliers. The all-in-one system streamlines repetitive admin, increases bookings, and enables accommodat... Read more

Learn More

eviivo

eviivo suite is a cloud-based booking management software designed to help small hotels, lodges, vacation rentals, and other establishments manage guests, reservations, payments and more. It offers white-labelling capabilities, wh... Read more

Learn More

Bookinglayer

Bookinglayer is a cloud-based hotel and reservation management solution. It is designed for small to midsize businesses in the tourism industry that provide accommodations and activities. Bookinglayer features a real-time int... Read more

Learn More

fitli

Fitli is a cloud-based club management solution suitable for small and midsize businesses. It helps users book appointments, advertise club services and manage classes. A dedicated mobile app helps users remotely engage with clien... Read more

Learn More

Beds24

Beds24 is a cloud-based solution that helps businesses automate the processes for booking and billing of hotels, inns, guest houses, cottages, hostels, campgrounds and more. Key features include built-in accounting, vacation renta... Read more

Learn More

Gracesoft Easy InnKeeping

For hotels, condos, resorts and other short-term properties, Easy InnKeeping provides a cloud-based software suite that manages property operations, from reservations to marketing to financials in one single solution. Easy InnKeep... Read more

Learn More

roomMaster Anywhere

roomMaster Anywhere, previously known as Welcome Anywhere, is a cloud-based property management solution for hotels, guest houses, pubs, and restaurants. The solution provides features such as guest billing, Facebook integration, ... Read more

Learn More

Campspot

Campspot is a cloud-based campground management and reservation system. It is designed for RV parks, family campgrounds, glamping resorts, multi-property groups, festivals, municipal parks, marinas, and more throughout the United ... Read more

Learn More

Buyers guide


Last Updated: April 13, 2021

Here's what we'll cover in this guide:

What is hotel reservation software?
Common Features of Hotel Reservation Software
Key Considerations
Market Trends to Understand

What is hotel reservation software?

Hotel reservation software is an application that helps hotels, resorts, home-stays or lodges accept bookings from customers and collect payments online. The tool allows customers to choose the date and length of their stay as well as the type of room that they want. Customers can also pay the rent amount upfront through credit card or net banking options. Hotel reservation software can be integrated with your hotel website and with other third-party booking websites to help you seamlessly manage bookings and room availability.

Common Features of Hotel Reservation Software

Hotel reservation systems perform several functions related to online reservations, including managing rates and inventory and storing customer profile information. These systems also interface with various sales channels to ensure your hotel’s inventory and information is available to guests no matter where they reserve a room. These channels include:

  • The Global Distribution System (GDS; defined below)
  • Online travel agencies
  • Booking engine software and reservation call centers

Finally, most reservation systems can interface with a property management system, which is used to manage other areas of a hotel’s daily operations.

Here’s a list of the most common capabilities of hotel reservation software:

Feature Description
Reservation tracking Enter and track reservations in a “tape chart”: a color-coded grid of reservations hoteliers can modify to reflect changes in availability. Some systems, like more robust travel agency software, include the ability to track where reservations originate (e.g., from the hotel website or an online travel agency).
Rate management Adjust rates and determine which rates are available to certain guests during certain times of the year or during promotions.
Customer data profiling Manage phone numbers, payment information, membership status, statistics on past stays and other information about guests.
Internet booking engine Many hotel reservation systems can enable online booking from your hotel’s website, turning your site into a veritable booking engine—an essential function today.
Global Distribution System integration A GDS is a network that stores the rate and inventory information of hotels connected to it by a central reservation system. Online travel agencies also access the GDS, and use the information to ensure consistency for customers when booking online. Connecting a hotel to these networks with hotel reservation software allows guests to book rooms on systems other than the hotel’s system. Though the technology is aging, four major GDSs exist today (Worldspan, Amadeus, Galileo and Sabre) that are still used by most hotels.

Key Considerations

If you are in the market for hotel reservation software, here are a few factors to consider during your search:

Choose a system that fits the size of your hotel. Hotel reservation systems can vary in the number of rooms, number of properties and room types they support. Select a system that accommodates your hotel’s needs: choosing one that is designed for larger hotels when your business is a small bed and breakfast, for example, could make the reservation process more complicated than necessary. Large resorts, on the other hand, may require dedicated resort tools to meet their needs.

Consider GDS integration. Hotels should still consider GDS integration when choosing a hotel reservation system to ensure that rooms and rates appear correctly on the several thousands of sales channels GDSs link to.

Evaluate usability. Choose a system with an interface that is easy for you to decipher and that gives your hotel the most exposure to sales channels. More importantly, since the systems allow for online bookings, you should pick one with an easy-to-use customer interface. A simple, intuitive interface can mean the difference between a completed guest transaction and a failed conversion.

Market Trends to Understand

The biggest challenge for the hotel industry today is wrestling revenue back from online travel agencies, which have attracted travelers with reduced rates from hotels. Keep these trends in mind when comparing hotel reservation systems:

Online travel agencies. With the advent of the Internet, traditional travel agencies were undercut by airlines and hotels that could now offer direct sales to customers through their websites—avoiding the fees required to be listed with an agency.

Online travel agencies (OTAs) developed their own Internet presence by connecting to the GDS. These websites, such as Expedia, Priceline and Orbitz, focused their services on sorting and and comparing hotel rates and inventory to make planning easier for travelers.

OTAs charge hotels 10 to 25 percent in commission fees for being listed—but neglecting the millions of dollars generated through those websites is not an option for the vast majority of hotel managers. By using an appropriate hotel reservation system and increasing your online marketing strategy, you can drive more bookings directly from your website.

Metasearch engines. Other websites, such as Kayak and HotelsCombined.com, scour through the OTAs’ independent search engines to bring users a live inventory of hotel rooms across multiple OTAs. They allow users to sort these results by price, rating and other filters. These sites redirect travellers to the hotel website or OTA for the final purchase, and generate revenue through advertising and listing fees.