roomMaster Software

Love it! It is easy to use, has all the features we need,not only manage our reservations, but to also manage the daily operations .

Pros

Very easy to access on any information you need to know with room Master system. Esp with guest charges, reservations, accounts etc

Cons

At times its slow in connection or responding to the request you need to know on getting information from guest profiles.

Pros

Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property.

Cons

Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating.

RoomMaster needs to get with the times and get online so that it can be accessible via web browser. RoomMaster is commonly used in the Pacific region due to its affordability therefore an upgrade of this software would take out its competition on this side of the world. Roommaster needs to interface with accounting the popular accounting systems. Needs to be web based to make it easily accessible.

Pros

Cheap to install - affordable, interface with POS system. Latency totally dependent on network putting pressure on LAN.

Cons

Takes getting used to, no ease of use, lack of online resources for support. One local tech support that is not easily accessible. Lack of interfacing with accounting systems.

Pros

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Cons

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Pros

Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.

Cons

I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.

I have been very pleased with ,my decision to purchase RoomMaster back in 2002.

Pros

Program is windows based
not cloud based
always improving/expanding
easy to learn/teach
OTA/WebBook

Cons

Limits on reporting
SQL reporting difficult to create
some programs/add ons are 'prgrammer based' meaning difficult for a nonprogramer to implement. I struggle at times as I am an owner/operator and do not have the means to create or utilize all options of the programs/add ons; much less understand how to best use them

overall wonderful software and company

Pros

it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best

Cons

if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Pros

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find.

As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Cons

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Pros

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Cons

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Decent software that works well for managing a really popular destination hotel in the mountains.

Pros

Ease of room management and rate setting.
Perfect OTA + booking engine integration.
Simple reservations
Excellent change journal/log
Price

Cons

Reporting could be improved, support is expensive. Significant software updates required to frequently

I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.

Pros

Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.

Cons

They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.

Stay away from this booking system.

Cons

The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account.

I Love Room Master. Its Very Easy And Helpful For My Hotel!

We have used this product on multiple locations running different types of businesses (private resort island with airport, marina, store and restaurant previously and now a resort in transition from property rental to full functioning remote island resorts with increasing services to include restaurant, water sports, retail and services). There are more online flashy programs. This is a solid server based program that can work with housekeeping and maintenance on mobile devices, work from multiple offices through remote access to a central server for reservations and accounting purposes, integrates online with our website and third parties to include expedia and other booking engines. We needed a server on island due to being so remote. We needed mobile options being so large and with many offices. We needed remote access due to the many people involved in this venture. InnQuest RoomMaster met all these needs! Its not the flashiest or most online versatile, though it does meet ALL our needs for an expanding resort and business!

Pros

Add on as you grow. Multipfacited

Cons

Not as flashy and as versatile as some of the online platforms.

Advice to Others

Look at your needs. We wanted a server. We wanted options with mobile, remote and networking. We wanted to add on as we go. We wanted to work with different third parties. It had all the complicated options with scheduling, with tracking, with growth. Excellent option.

We were using a excel spread sheet for our daily 7 room retreat house. We need a better way of keeping Guest information instead of having to write or retype it. My purchasing the Room Master program we can do the job better.

Pros

We can keep up with our Guest information, helps with knowing when keys are return are still check out, allows us to send them a confirmation email, late arrivals, and most important helps keeps from double booking.

Cons

I would like to be able to email from the program.

Advice to Others

Please take time and search for what works for your company and do try the demos they help us a lot.

This software is really nice because it shows your really nice graphs and chats showing what rooms are booked and when they checked in and when they need to be out.

Pros

Everything in one place all organized

Cons

None found

Advice to Others

Very nice to see everything in one place.

You can teach your onsite staff to use this software to check in/out in 10 mins.

Many features are locked unless you buy the more expensive versions, but it does the job for a 50 or less unit motel.

It has a built in booking engine, but if you want to integrate with other booking engines from other OTAs, you'll need to spend another 1000 bucks.

Likes Best

I like this software for the reservations, whether its a walkin reservation or reserving for a future date its quick to open and finding a ready empty room for the length of stay.
extra features housekeeping logs worked good.

Likes Least

running the audit. the spreadsheets are not very friendly

Recommendations

I've used 5 different software programs and this particular one I would not suggest to any hotel.

Likes Best

Using Room Master for 15 years to manage short and long term accommodations. It has good functionality and its easy to use.

Likes Least

We are using only about 20% of all functionality, so it would be good to have "light" version of the product. Also would be nice to have cheaper pricing

Recommendations

It is modular software, so check all modules applicable to your business

Likes Best

Lots of analytics & reports for almost everything. You can do everything in detail and everything is customizable. Far from basic.

Likes Least

It is complex and hard to learn and teach. But once you learn the system you will love it.

Recommendations

I recommend this software. Never any issues until my hotel became an extended stay property . However for regular day to day business it is great, especially the managerial functions.