Solid, user-friendly PMS

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Pros

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find.

As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Cons

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

easy to work with

overall wonderful software and company

Pros

it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best

Cons

if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

Best for Small Resorts

I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed. The Room Master local rep is always available 24/7 when ever we need their assistance. The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good. I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings. I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS.... Would rate Room Master 10/10

Pros

Group Management
Marketing Management
Online Booking
Reservations Management
reports are too detailed

Cons

IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections

Great product!

Easy to use, this program does it all when it comes to hotel management!

Pros

Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant.

Cons

Auto logs you out after 15 minutes of inactivity, making difficult at times to get things done on-the-fly!

Great functionality for very very fair price

The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is. You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine.

Pros

-price
-feature rich software
-customer support answers the phone and not an answering machine

Cons

- My staff sometimes turns off the channel manager and we then have to turn it back on.
- weekend calling could be nice but we rarely would use it

Have used Roomaster for over 15 years in many different countries

Pros

Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support.

Cons

Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry.

Great software & value for the money

I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful.

Pros

Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems.

Cons

I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies.

Not designed with the end user in mind

Pros

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Cons

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Gets The Job Done

Pros

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Cons

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Long set up but useful once active.

Pros

Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property.

Cons

Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating.

Have been using RoomMaster for 6 years. Updates only make it easier to use.

Pros

The ease of use. Almost anyone can start with the training program and be proficient in a short amount of time.

Cons

The time out function. I understand it is necessary. But it should be set at a longer period of time.

I used innquest for about 2 years

Pros

I really like how it easy it was to use and that it was very easy to set the system up when I first started to use it.

Cons

I did not like the messaging service between agents. It did not really offer any other options besides intramail.

Essential property management software

Pros

Absolutely fantastic property management software. The interface is straightforward; the software is easy to configure; the training for guest-service agents and management staff is minimal; the feature-set is comprehensive; and there are ample add-ons for ease-of-use and expanded functionality as needed, to say nothing of the available interfaces if the built-in features don't satisfy every need.

Cons

The iQ-POS software included for managing foodservice and small retail operations adjoined to the hotel is slightly under-powered, but even that does a great job in a pinch (and for the value).

Good property management software.

Pros

Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.

Cons

I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.

Great Hotel Software for 60 room property

Very happy, software is reliable, has never crashed , very stable

Pros

I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

Cons

There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

General Manager

We have used this product on multiple locations running different types of businesses (private resort island with airport, marina, store and restaurant previously and now a resort in transition from property rental to full functioning remote island resorts with increasing services to include restaurant, water sports, retail and services). There are more online flashy programs. This is a solid server based program that can work with housekeeping and maintenance on mobile devices, work from multiple offices through remote access to a central server for reservations and accounting purposes, integrates online with our website and third parties to include expedia and other booking engines. We needed a server on island due to being so remote. We needed mobile options being so large and with many offices. We needed remote access due to the many people involved in this venture. InnQuest RoomMaster met all these needs! Its not the flashiest or most online versatile, though it does meet ALL our needs for an expanding resort and business!

Pros

Add on as you grow. Multipfacited

Cons

Not as flashy and as versatile as some of the online platforms.

Great product for a great price

Pros

Our company uses roomMaster at 27 properties. After a recent merger with another hotel company, there was discussion about possibly converting to another popular PMS system with a price tag 10X (or more) the price of roomMaster. A third party was asked to evaluate both systems and concluded that roomMaster was the better value. Many of our properties also use several add-on components including iQAnywhere, iQKeyLocks, iQPOS, CRM, and more. Their support is top-notch and always responsive with follow-up to ensure we are satisfied. Though their support hours aren't ideal for us with a 5-6 hour time difference, we have not found this to hinder our operations. For us, there is no other choice. roomMaster is the PMS system for us!

Cons

With the time difference between Hawaii and Florida, where they are located, we have to make support requests by 2pm, or wait to the following day (except in cases of emergency, which rarely happens). However, we haven't found this to be a problem.

Superior Program and Excellent Value

Pros

The program is extremely user-friendly. I have had the program for 15+ years. I've trained many staff members on it and have never had issues or complaints. The value for the maintenance contract that includes support and all upgrades is exceptional. There are very rarely problems; the very few times I've run into them, I've been able to get a response, even in the middle of the night. The add-on products have been verified and tested by Innquest. I have never had an issue with any other purchases from them. The company plays well with others; there have been many times over the years where I have had to have support from other companies work with them, and there has never been an issue. I wish this was the case for many other companies. So, all in all, the product and company do what they are supposed to do, and they are reliable.

Cons

Being on the West Coast, the non-emergency support hours end just a bit early for us, which is a very minor issue.

Destination Hospitality Management

Decent software that works well for managing a really popular destination hotel in the mountains.

Pros

Ease of room management and rate setting.
Perfect OTA + booking engine integration.
Simple reservations
Excellent change journal/log
Price

Cons

Reporting could be improved, support is expensive. Significant software updates required to frequently

Innquest was sold - Support went down hill

I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.

Pros

Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.

Cons

They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.