Xotelia Software


Xotelia offers cloud-based channel management and property management solutions for small and midsize properties such as guest houses, hotels, vacation-rental properties and apartments. The software enables customers to book properties through online travel platforms such as Airbnb, Booking.com, Expedia and TripAdvisor.

Xotelia’s online booking engine enables property managers to share real-time price and availability updates with travel websites. Customers can make payments using credit cards and PayPal, and Xotelia’s management tools can help users keep track of double booking and billing inaccuracies. 

Xotelia integrates with web-content management systems such as JimDo, WordPress and Wix. A “Book Now” button for Facebook links clients to users' booking pages from Facebook, and property managers can monitor their websites' performance by embedding Google Analytics into their booking engines.

45 Reviews of Xotelia

Overall rating

3.62 / 5 stars

Filters:

Showing 1 - 20 of 45 reviews

December 2016

Isuru from The Waves - Unawatuna

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2016

Overall a quality product

I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

Pros

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Cons

Website is not mobile friendly, and there is no mobile application as well.

Response from Xotelia of Xotelia

Replied January 2017

Hi Isuru, Thank you very much for your email. We are very glad to hear that you are very happy using the Xotelia solution. We appreciate all the constructive comments and will use it to improve our solution. Kind regards, The Xotelia Team

November 2016

Ibrahim from Crown Hotel Guesthouse

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

A fantastic service, highly recommended

My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs. The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with. Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better. A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers. I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both. Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

Response from Xotelia of Xotelia

Replied November 2016

Hi Ibrahim, Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution. Cheers, The Xotelia Team

December 2016

Gretel from Rancho Labradores

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

December 2016

Good product

I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.

Pros

Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

Cons

Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Response from Xotelia of Xotelia

Replied December 2016

Dear Gretel, Thank you for the feedback. We are sorry to hear that you were not fully satisfied is the quality of our solution. Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon. Kind regards, The Xotelia Team

August 2016

Andrew from Les 2 Alpes Appartements.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Very helpful systems

I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.

Pros

Xotelia is a straightforward set up, with very good support. It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings. The software is quick and easy to access. The customer support is second to none.

Cons

Office hours. No bridge to my local Tourist office reservations.

Response from Xotelia of Xotelia

Replied August 2016

Dear Andrew, We are happy to hear our solution fits your need. We are looking forward a long lasting collaboration! Cheers, The Xotelia Team

July 2016

Philippe from Le Moulin des Forges

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2016

A Fantastic tool to manage a guesthouse business

The Xotelia software is extremely reliable. It save a lot of time by condensing all calendars in a same and unique system.

Pros

Its easy to make a booking, easy to find a reservation among all others. Great to be able to send a confirmation with all the necessary details for the guests

Cons

The Office of tourism software called "suite logiciel Ingenie" do not match your criteria, therefore It's impossible to share their calendars

Response from Xotelia of Xotelia

Replied July 2016

Thank you very much for the positive feedback! You are our best ambassador :)

August 2016

Rosmari from Ekeliden B&B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

We are very pleased with Xotelia

Both my husband and I like Xotelia. This software makes it possible to have more than one booking agency without risking double bookings. We also have good experience when it comes to product support.

Pros

Xotelia is very easy to use and it gives us a good overview of daily arrivals and departures, as well as of the latest bookings. It is also easy to make a manual reservation.

Cons

When we need to change a booking, we must first cancel the entire booking and thereafter make a new booking. In this process we are always afraid that someone else for a minute or so can reserve the room we are on our way to reserve. But that is perhaps not the case?

Response from Xotelia of Xotelia

Replied August 2016

Hi Rosmari, We are very grateful for the review left! Remember you can get 2 extra month for free if you decide to refer us a friend. We wish you a busy summer season! Cheers, The Xotelia Team

July 2016

Michele from Starfish Studio and Retreat

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2016

Starfish Studio and Retreat

I have only had 1 issue with this program..I was never informed of a booking..and that was never resolved. It may have been a glitch between booking.com and xotelia..something was missed

Pros

when I find what I need it is easy to use and edit and fairly self explanatory

Cons

it can be difficult to find the tab needed to edit when it is under another tab

Response from Xotelia of Xotelia

Replied July 2016

Hello Michele, We thank you very much for your feedback. We give a real attention to your comments. It helps us to improve our product to better answer your needs. Cheers, The Xotelia Team

August 2016

Elina from KALIMERA VILLAGE

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2016

Un outil important de travail

I work with xotelia 3 years now and I see the company evaluate, grow every year. Very important util of work and I'm really happy to have it. Still have things to evaluated more, but it is very very nice and useful

Pros

The immediate update of all the internet channel. This help to overpass over bookings problems.

Cons

Some channel still waiting for evoluation, like the link with Hotelbeds.

Response from Xotelia of Xotelia

Replied August 2016

Merci Elina pour vos feedback! Nous sommes heureux que notre produit réponde à vos attentes et espérons pouvoir accompagner votre établissement dans la gestion de vos réservations le plus longtemps possible. Nous vous souhaitons une belle saison! L'équipe Xotelia

July 2016

philippe from Bed and Breakfast du Village

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2016

Excellent online booking app for b&b's

For 2 year now, I use the Xotelia app for my b&b (5 rooms) and one tourist residence in Montréal, Québec. This is the perfect platform to manage my direct , Booking and Expedia reservations. My occupation rate has simply exploded!!! Xotelia is a human size and dynamic company and provides a great professional service.

Pros

It's user friendly and good money for the value. It's advancing very rapidly and constantly evolving.

Response from Xotelia of Xotelia

Replied July 2016

Hi Philippe, Thank you for the positive review. We are glad to hear that our solution helps you boost your sales! Wishing you a very busy summer season! Cheers, The Xotelia Team!

October 2016

dino from centerapartments.com

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Great Team, great solution, very thankful working with them

Working with xotelia is just great. They keep on supporting us from the very beginning and we always receive good solutions for our needs. They keep focus on their customers and their needs, what is very important for us. A very stabile system and processes go very well. We can absolutely recommend to other little and midsize business units working in the business of holiday apartments, hotels, etc. we are very happy, to build our own growth in a great partnership with xotelia.

Pros

very stabile, support, customer orientated

Cons

nothing

Response from Xotelia of Xotelia

Replied October 2016

Hi Dino, We thank you very much for your feedback. We are proud to be part of your business. Remember that a referral program is available in case you would like to recommend Xotelia to a friend. Cheers, The Xotelia Team

November 2016

Philippe from Le Moulin des forges

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Just perfect

I've been using Xotelia for more than three years now. I am totally satisfied with the service provided. The kindness and reactivity of the people always ready to help. I wouldn'd change for anything else.

Pros

Easy to use

Cons

I would like to be able to update prices and availabilities for all rooms at the same time. Not one by one

Response from Xotelia of Xotelia

Replied November 2016

Dear Philippe, Thanks for the positive feedback. We are more than happy to hear you are satisfied with the service we provide. Cheers, The Xotelia Team

July 2016

Lecomte from Les Jardins de Skoura

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

July 2016

PERFECT ! I used Xotelia since 2 years ago , and never I have a problem .

I used different software before Xotelia and never it's so easy, and never I met a problem on my planning and reservation. For me it's the best and perfect

Pros

very easy and secure

Cons

nothing

Response from Xotelia of Xotelia

Replied July 2016

Dear Caroline, Thank your taking the time to leave a review. We are very happy to hear that our solution answers your need. Remember we do referral deal : if you invite one of your friend to use Xotelia, you will get 2 extra months for free! We wish you a busy summer season! The Xotelia Team

October 2016

ALEXANDER from L'AVENIR

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

L'Avenir, a b&b in Normandy

It makes sharing booking on line with other partners possible and easy, without doublebooking or answering the phone during the whole day. Productivity and serenity for a very affordable price. The invoicing feature of Xotelia doesn't fit yet our use.

Pros

The control and possibility it gives us to close reservations on the websites of our booking partners, while we still are able to sell the rooms on our own website.

Cons

The invoicing feature doesn't fit our use yet.

Response from Xotelia of Xotelia

Replied November 2016

Nous vous remercions pour votre commentaire Monsieur Biolan et vous souhaitons une très belle saison. Bien à vous, L'Équipe Xotelia

October 2016

Jean-Marie from Le Second Souffle

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2016

Mon experience avec XOTELIA

It should be better in french but we appreciate the experience with XOTELIA every rooms available are in one place and it is easy to manage on the XOTELIA web site. We are very satisfied to be with this organisation.

Pros

everything

Cons

nothing

Response from Xotelia of Xotelia

Replied November 2016

Bonjour Monsieur Leduc, Nous vous remercions pour vos commentaires et sommes heureux de vous accompagner tous les jours dans la gestion de votre établissement. Bien à vous, L'Équipe Xotelia

March 2016

Kamonsak from Old Capital Bike Inn

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

1 of 5

March 2016

Simple channel manager, but missing several features and some glitches.

1. The channel manager is generally reliable and interface is fairly easy to use. 2. The downside is that you cannot create promotions which will also show up for each room type's prices. It seems you can only do a minimum nights restriction but it doesn't show up as a promotion. It would be nice to be able to do other promotions and have it show as a special promotion when clicking to view the room type's prices, perhaps a drop down menu of different promotions, such as early booking rates, or long stay rates, or package deals with prices automatically adjusted to the guests booking dates. 3. Also vouchers are also not practical. It only serves as reminders. 4. Special rates can't be created by the user ourself. It can only be created through a sales representative, and contacting a sales rep and receiving feed back takes a very very long time. Sometimes a up to a week. And the replies often don't completely answer the questions ask, often because of the sales rep's language skills. 5. Occasionally there would be strange errors of double reports for every booking change into the mail.

Response from Xotelia of Xotelia

Replied May 2016

Thank you for sharing your experience with Xotelia Channel Manager, Kamonsak. Our team is working hard on bettering the channel manager's features as well as our customer service. The international team is growing and we're doing our best to satisfy all demands. You may also find answers to your questions on the FAQ page: goo.gl/le5oSH.

July 2016

Mike from 1

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Xotelia Channel Manager Works Great!

The Xotelia channel manager works great and I no longer worry about multiple reservations. The product can handle multiple guaranteed reservation websites (i.e. Booking.com, Expedia.com, BBCanada) extremely well and has its own website that I have linked to my business website. The service through BBCanada is excellent and they have resolved some technical issues quickly. I recommend the Xotelia channel manager product to any B&B owner.

Pros

The channel manager can handle 4 different guaranteed reservation websites and solves the multiple bookings problem. It also tracks bookings from and to other reservation sites so I no longer have to sign in to the other systems like Expedia and Booking.com.

Cons

All dates should be in written i.e. July, 1, 2106) format not numeric i.e. 01-10-2016.

Response from Xotelia of Xotelia

Replied July 2016

Dear Mike, We thank you very much for your message. It makes us very happy to know that our product answers your need perfectly! Wishing you a busy summer season, The Xotelia team

July 2016

Hotel from HOTEL DE LA HOULE

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2016

Makes the job and more...

Makes the job in linking the different channels without mistake . I like the bild system althought it needs some points to fix

Pros

a little PMS in development, and a price without to take yours

Cons

not yet because they develop ;)

Response from Xotelia of Xotelia

Replied July 2016

We thank you very much for using Xotelia! Your comments, good or bad, are always very useful to help us improving our solution. We hope our collaboration will last as long as possible! Cheers, The Xotelia Team

July 2016

Dounia from Le Lys d'Or B&B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2016

easy to use

Being a B&B and present in a few OTA's, it became very difficult to handle the different agendas and the automatic email confirmation to the customers.

Pros

it's easy to use, it saves time with the confirmation email and the channel manager.

Cons

impossible to move a reservation from a room to anither, even if the reservation is done manually.

Response from Xotelia of Xotelia

Replied July 2016

Hi Douania, We thank you for you review and we are happy to hear that our solution answers all your needs. Also, keep me in mind that you can refer us a friend and you will get 2 extra months for free. Wishing a busy summer season, Best, The Xotelia Team

March 2016

Christos from HOTEL CASA ANTICA

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

March 2016

Average

The support answers very late to emails (3 weeks later), even automated answers come in french, on the phone mostly french speaking staff... Unfortunately we do not speak french! It is not possible to print our weekly or monthly schedule. To print only by day doesn't make sense As for the booking engine, there is no separation for the payments for refundable (50% deposit ) and non refundable (100% charge) The calendar of last year is still open, so mistakes happened. Instead of loading for 2016, we loaded for 2015 An application would be nice for iOS or Android

Response from Xotelia of Xotelia

Replied May 2016

Thank you for reviewing our service Christos. Due to a high volume of requests, the answers have been delayed. Everyone in the support team speaks English, and half of the team is not French at all. Regarding the booking engine, it's not possible right now to have different policies. That's something we are working on. In the matter of calendars for 2015 being still displayed, they need to remain as most people use them as a reference for the year to come. You'll soon be able to print weekly reports, even though they are likely to change every day. An app for iOS or Android is not planned yet. We'll be investing time in making Xotelia more convenient on mobile devices, without an app.

January 2017

Rob from Lucky Bug Bed and Breakfast

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Glad to have this software

I was taking reservations from our website, Booking.com, Expedia, etc. and once I would get a booking, I would have to update all of the others so there would not be a double booking. This software took that task out and everything is updated in one place. It took some time to get it up and running, but well worth the effort. There are features that need work, and features that could be added and/or changed to make it more useful for things other than just bookings, i.e. printing invoices, etc. But I have been working with support and they are very receptive and are always striving to improve. I am so glad I ended up with Xotelia.

Pros

Consolidation of booking engines and display of availability.

Cons

Needs some features added, and also tweak some of the existing features. They are currently working on these issues.

Response from Xotelia of Xotelia

Replied January 2017

Hi Rob, Thank you for the much appreciated feedback. We are glad your experience with Xotelia is positive. Kind regards, The Xotelia Team!